Complaints

This profile includes complaints for For Eyes Optical Company of Coconut Grove, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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For Eyes Optical Company of Coconut Grove, Inc. has 36 locations, listed below.

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• 

  For Eyes Optical Company of Coconut Grove, Inc.

  3601 SW 160th Ave STE 400 Miramar, FL 33027-6312

• 

  For Eyes Optical Company of Coconut Grove, Inc.

  7535 W 4th Ave Hialeah, FL 33014-4314

• 

  For Eyes Optical Company of Coconut Grove, Inc.

  5727 Hollywood Blvd Hollywood, FL 33021-6326

• 

  For Eyes Optical Company of Coconut Grove, Inc.

  19129 Biscayne Blvd Aventura, FL 33180-2310

• 

  For Eyes Optical Company of Coconut Grove, Inc.

  1937 N Military Trl West Palm Beach, FL 33409-4762

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yearly, for eyes, send m a birthday greeting by mail using both my first ********* second +middle) name. I've asked them to stop yearly. Yearly for perhaps decades. They continue & expose my middle name to anyone who views my mail making Fraud much more achievable. Could you please tell them to stop all such mail to my address to my **************

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a pair of glasses from ForEyes located at *******************************************, on Nov 5, 2024. Waited several weeks to hear from store. Called and was told they could not locate the glasses. Called again on 01/24/2025 and told them to go ahead and cancel the order, as we had waited too long already. Was told by ***** the store manager that he would call the following week, to get the "payment back on your card". He never called. Called again on 03/03/2025 to speak with ***** about the refund, he said a check would be mailed and it could be 3 weeks to receive. Never got check, never heard from the store. Called again on 02/04/2025 and left message for *****, no return call received. Called today, 03/05/2025 and spoke with ***** who said a check had been mailed. Asked to verify the address (which was incorrect) when ***** said "stay near your phone and we'll see if we can possibly do this over the phone" and then he hung up on me. ForEyes has almost $900.00 of my money, and I never received any glasses. I am contacting the BBB to see if there is any consumer assistance for me.

  Customer Answer

  Date: 04/07/2025

  The company finally sent a full refund for the glasses they lost. I have received the check, and I contacted the store manager directly to let him know it had arrived to me. I consider this matter settled, but will never use For Eyes in the future.

• Initial Complaint

  Date:10/16/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "For Eyes" charged me over ****** and they also charged my health care agency too. Because I wanted to find out why I wasn't covered. That's when I realized what happened. Double Billing. Is Criminal.

• Initial Complaint

  Date:08/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 11th I contacted four eyes in reference to me and my daughter's glasses okay my glasses and my daughter's got messed up due to they alcohol got on the glasses I cleaned the glasses with alcohol basically it made the material right then and flimsy and also made the lens unseeable you couldn't see out of them so I contacted four eyes and White ***** I've been going to them for years me and my entire family and never had a problem very very good people have been there well I spoke to a lady named **** today and basically she was very rude and obnoxious first she kept me on hold for a long time then she got on there and she told me that for my daughter to replace her glasses my daughter is 8 years old she's she said that I had to go to Fair gang and ******* to get the prescription all over she told me that she couldn't find me in the system which I knew was alive because I had spoke to a man maybe like a week or two prior and he said that me and my family wasn't due to get new glasses until January 2025 but at the end of the day I already got insurance on all the glasses I already do because I've had incidents where classes then got destroyed so I went on in you know got the replacement with it it's 75% off and I paid the difference she going to tell me that expired so I couldn't use that and my daughter I had to get to prescription and then see if she could get it she was just I told her I said can you have the manage your call she said well **** I didn't never even mention who the manager was and I didn't know deep **** was no longer there she said but **** ain't no longer here and it's joy and I said well can you have him call me she said no you can call him tomorrow I'm off till Wednesday something needs to be done about that young lady and something needs to be done about me and my daughter's glasses

  Customer Answer

  Date: 09/11/2024

  The issue was then resolved ****** did a excellent job I think you guys so much 

   

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had transition lens put in the frame I provided on March 11th, 2024 with my prescription. As of a week ago, the transition lens failed to work.I went into the store to have it fixed, but was told that because I did not have a warranty they would not fix it. When I had the service done 3 months ago, I was never provided any information on a warranty. My insurance was paying for it then at a cost of nearly ******. So now, they will not fix the defective lens. When you buy a product or service there is usually some sort of warranty. These transition lens are only 3 months old.This is a case of lousy customer service. Blame the customer when there are no signs of customer's fault.

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Make sure that you pay close attention...they will slide additional charges on your bill. They add $35 warranty on my glasses without my permission. I've been wearing glasses for over 40 years and I haven't had a warranty since I was teenager. Im 100% confident that ******* did not tell me they were adding a warranty. The only reason I found out was that my HSA had rejected the cost and I just saw the email since I dont go check this account frequently. The team was dismissive said it doesnt matter that they charged me against my wishes I only have 30 days. It's not a big deal to me but they lost a off future revenue from family of 4 with glasses and contacts over $35. It's a principle thing. I would void them like the plague or at least really scrutiznize your receipts for add-ons. It is a real shame I loved the doc - ****, but I will have to take my business elsewhere after dealing with customer service mgr. this is hte ******, ** location

• Initial Complaint

  Date:12/23/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 09-30-23 Transaction dispute: charged $35.00 x 2 ($70.00) for eyewear protection on two (2) pairs of glasses that was unauthorized.** This eyewear protection was never offered to me, discussed or approved. Discovered after the fact.Initial contact with the business indicates this was a "package" deal for the eyeglass purchase and is non-refundable.Will visit the business again January 2023 when the manager returns.

• Initial Complaint

  Date:12/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently had an extremely disappointing encounter with this location, and I feel compelled to share my experience. I visited the office for what I anticipated would be a routine eye examination, but unfortunately, the receptionist's behavior left a lasting negative impression.I had three appointments, one for myself and one for each of my children. After the appointments, the receptionist notified us that our total would be over $100, which is unusual because weve been going there for 5 years and our insurance has always covered the entire balance. The receptionist told me that theyve implemented a new service since the last time that I was in and my insurance does not cover it. Mind you, I did not ASK for this service. If it is included in the routine eye exam, that is fine but I told her that patients should be notified of that prior to receiving the service so that they may schedule at a time where they have an extra $100. I was met with a judgmental attitude when I mentioned that I couldn't afford an additional service that was not explicitly requested. The receptionist's tone and demeanor conveyed a lack of empathy and understanding, making me feel embarrassed for not having enough financial resources at that moment. I understand that upselling is a common practice in various industries, including healthcare, but the way in which this particular receptionist approached the situation was entirely unprofessional. Rather than respecting my decision and focusing on the reason for my visit, I was made to feel inadequate for not being able to afford an optional service.I would like the charges for that service dropped as #1, she didn't complete the service as my son's could not do it, and #2 we did not CONSENT to that service. We would also like our accompanying prescriptions for this visit as my insurance WAS billed and they paid for it.

  Customer Answer

  Date: 12/19/2023

  There were no points for me to clarify. Im not sure what you want me to clear up  

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receptionist ******* contacted me regarding my refund on 10/23/23 when I went into the office on Saturday 10/28 my refund was only $40 - which prompted me to contact my insurance company. ***** has confirmed that they are in receipt of the claim for my annual eye exam Monday 10/16/23 I gave $150 cash since they couldn't find me in the Aetna system. I was told by both ******* and **************** that I would receive a refund once we straighten out my insurance. I have been going to **************** for a few years and I am surprised at the run a run I am getting. ***** advised I am covered 100% under my insurance plan. Aetna contacted For Eyes and was told they would mail me a $150 check. When I called For Eyes they said they are still waiting to hear back from **************** regarding the amount he wants to refund me.

  Customer Answer

  Date: 11/07/2023

  Issue has been resolved. Store has reimbursed me on what was covered under my vision health plan. I would like to close this complaint and change to resolved. 

  Thank you kindly,

  ********************************;

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my first pair of eyeglass frames to the For Eyes ***************************************************************************************** ************ which were a ****** pair of eyeglass frames costing ****** dollars with the tag still attached to the frame to have lenses placed onto the frame and was told by the store it would be two weeks until complete and returned to the store which the were as I received a call from ******* the day they arrived. I brought a second pair of ****** eyeglass frames into the store on 08-03-2023 and was told by ******* it would be two weeks until he received them for his store to complete putting the lenses into the frames. I never received a call as promised by ******* and when calling the store was told by the store's employee **** they would be in by the end of the week which was more than a month ago. When calling **** on the day she told me they would be in she told me the my eyeglasses had not arrived and would call me. I never received ****'s call as she promised as it had now been over a week since the store told me my eyeglasses would be ready. I called the store several times receiving no answer from anyone at the store as this went on for several days with no one ever answering the phone, ever. I cannot tell you how many times and days I called the store with no one ever answering. I was finally able to get someone to answer my call when calling from a number other than mine as they were screening my calls and was told by **** they should be in a few days and when calling from my phone no one would answer. I spoke with a woman named ******************* who promised me she would handle this matter and call me today to find out where and what happened to my eyeglasses which she never did. I called the store several times today all day and no one answered my calls, at a business. I would like the lenses I ordered put into my eyeglass frames and returned to me as, promised. I would also like answered why no one ever answers the phone and ******************* lied to me.