Complaints

This profile includes complaints for For Eyes Optical Company of Coconut Grove, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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For Eyes Optical Company of Coconut Grove, Inc. has 36 locations, listed below.

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• 

  For Eyes Optical Company of Coconut Grove, Inc.

  3601 SW 160th Ave STE 400 Miramar, FL 33027-6312

• 

  For Eyes Optical

  6718 Ritchie Hwy Glen Burnie, MD 21061-2881

• 

  For Eyes Optical Company of Coconut Grove, Inc.

  138 Nahatan Street Norwood, MA 02062

• 

  For Eyes

  600 Broadway Saugus, MA 01906-3201

• 

  For Eyes

  2021 L St NW Washington, DC 20036-4909

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/21/2023 I purchased eyeware for myself and my son. A male associate stated that he would send the glasses out once the glasses are manufactured. The associate stated that the glasses would be back in 4 to 5 days. My son is in college in a different state, the associate stated that he would send my son glasses to his college address. I received a voice message from the associate around 7/24 providing me the total cost of the glasses. During our visit the associate stated that my insurance information had not uploaded to their system so he had to wait until my insurance had been uploaded to provide me with the total price. He had added items that I had not requested. I tried to call the associate back to go over the items I was charged. I never could reach anybody at the store number listed as **************. I went by the store on 07/31/2023 and spoke with a female associate who provided me with the glasses I had ordered and stated that she would mail my son's glasses to his college address as my son via a call provided her with his address. Several weeks have passed and my son has not received his glasses. I called on 08/10 @10:14 and spoke with a male associate, he told me that the female associate was not longer working there and he would check into the status of my son's glasses, he stated that glasses are shipped through ****** I asked if he could provide me with a ***** tracking number, the associate stated that he would check into my son glasses and provide me with an update, I have not heard from the associate. For yes offer a Guarantee of satisfaction to its customers. I need help with getting my son's glasses as I am not getting cooperation from the store and I tried several times to call the business customer service number but I only get a voicemail . I need help with getting my son's glasses.

  Business Response

  Date: 09/13/2023

  To whom it may concern:

   

  I am a regional Manager covering this region at this time.  I have reached out to the location and to the patient.  I have left 3 messages for ***************************** regarding his eyeglass purchase.  I have spoken with the location which has a New Manager.  He stated the glasses show picked up and order completed.  I am sorry there was a delay in this issue and was going to see what I could do to make their visit a pleasant one.  I am not sure what the delay was at this time due to the previous manager leaving.  If there is anything we can do to help **************** have him reach out to the new Manager ******* in that location.  We pride ourselves in giving 5 star service and making our patients our family.  I am truly sorry for any inconvenience this caused them. 

  Regards, 

  *************************

   

  Customer Answer

  Date: 09/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am not happy that it took as long as it did to get my glasses. I will most likely not use this company again.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 6/17/23 I was told an eye exam would be needed because the doctor at the ****** FOR Eyes was no longer there and "took his equipment" and they could not find anyone's RX and required me to get another exam. I went to the ********** location and was initially told an exam would be $60 and after the exam gave me a TRIAL pair of lenses and told to call back that Monday (which I did) and the doctor would "release my RX because she wants to first make sure the lenses are comfortable". since that Monday (June 19, 2023) I have been given the run around and was recently told on JULY 17, 2023,, that "the doctor took all her equipment and they cannot find my RX" Please note this is the same LIE that the location in ******, ** told me about their "doctor" to get me to pay for another RX at the Sneville location. I spoke with this so-called dr, and numerous people at both of these locations and have been given a FICTIOUS phone number to "locate this doctor". The number both locations gave me is ************, which is a number with a general message that tells you they are not available, the memory is full etc. I called BACK to For EYES who are telling me I would need to get ANOTHER exam and pay for it. I want my RX or my Money. I would also want them stop scamming. They present themselves as one company and NOW saying that the doctor is a separate company, but THEY (FOR EYES) are participating by giving customers phone numbers that are not responded too and they are FULLY aware that when they talk our payments the doctors are separate and taking their computers with our RX's in them. I am diabetic, living on a very modest income, and struggling with my vision and I do not have another $90 or (which is what they charged me after telling me it would be $60) to pay. I would also like BBB to investigate how they are scamming consumers. At this moment I can barely see.

  Business Response

  Date: 09/13/2023

  To whom it may concern:

  I have spoke with the manager in the ****** location and she has confirmed the *********************** has received her copy of the Rx.

  What she was told is correct the Doctors lease space from For Eyes, due to that reason they own the records of the patients seen.

  We have no control over that due to the laws governing eye doctors.  We did finally reach the eye doctor to get a copy of her RX.

  Also, due to these reasons we do not control costs of exams etc.  They own and run the practices, going between 2 locations she got two different prices on exams.

  We pride ourselves on delivering 5 star service and making our patients like family.  I am truly sorry for the feeling she felt and the inconvenience.

  I did try and reach out to her without an answer.  If she needs any further help she is welcome to contact the location directly they are there to take care of her needs.

  Again, we apologize for any inconvenience this caused her.

  Regards,

  *************************

  acting RM for ******* this week

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to For Eyes, store #***, on 4/21/23 and received an eye exam and ordered frames lenses.On 5/16/23 I returned the eye glasses to the store due to problems I was having with the glasses. The Optometrist determined that the lenses were improperly made and issued orders for a new pair. On 6/13/23 I was told that they had lost the details for my order and I would need to repeat the re-exam process or receive a refund. With all the delays and poor service, I chose to receive a refund. I returned the frames and lenses that were improperly made to the For Eyes store #*** on 6/14/23 for a full refund to my debit card and to restore my benefits with Eye Med. As of today, more than 2 weeks later the refund has not been credited to my debit card nor have my benefits been restored with Eye Med. I have spoken to the store manager several times and been told it is a system problem and they were working on it. I subsequently called to the corporate office and was told that the refund should have been processed within 2 days and they would get it resolved. Again, as of today, 6/29/23 no refund or restoration of benefits has been made. Since this appears to be a system issue with the original refund, per what I am being told by the store manager, and it has been over 2 weeks, the refund should be reprocessed so I can finally get my refund and restoration of my benefits with Eye Med and be able to use them at another optical center.*************************** ************************************************************ ************

  Customer Answer

  Date: 07/03/2023

  See original complaint. I'm not sure what documents you're looking for. The glasses were returned to for eyes at the ****** location and a refund was to be posted however no refund has been received. I am seeking a refund of the funds charged to my debit card.

  Customer Answer

  Date: 08/15/2023

  It is now approximately 3 months since I returned the eyeglasses to four eyes and I have still to receive a refund. Approximately 3 weeks ago I contacted for eyes store in ****** and they said they would process a home check and I should receive it within 2 weeks. It has now been over 3 weeks and I have not received a check nor any response from four eyes.

  Customer Answer

  Date: 08/29/2023

  ***The BBB Has Received Additional Information From Consumer!***
  

   

  I emailed the General manager, *******************, and told her I was filing a complaint with the ************* ***************** since I still haven't received a refund and lack of response from her. Within minutes of my releasing the email I received a call that they have decided to pay out the refund in cash and I could go to the ****** store to pick it up. I went to the store this morning and finally received a refund of $254,68 in cash after a lot of personal time spent trying to get this refund over two and a half months.

  In my opinion, For Eyes should receive the lowest possible rating with the BBB for customer service and business practices.

  
  
  

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of glasses from 4 eyes a couple months afterwards, I started getting scratches and finally quit wearing a match about 3 months, finally took them back and returned them 6 months later. They would not give me any warranty at all. They said I would have to buy all new glasses. I went back to wearing old paper. Are 2 years old and do Not have any scratches on them. And I clean them both the same way.

• Initial Complaint

  Date:03/08/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date ..January 21st, 2023. I paid $603.00 for an eye ************* I was over charged $75.00.I still have not received my refund. It is going on almost 2 months. All they keep telling me it was mailed.I payed by personal check.

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/7/2022 - I ordered contact lens (ref.#: 00D2oZFW6_5002o39MhQB - $61.48 12/19/2022 - I called several times during this week, left voicemail messages with no response 1/4/2023 - I emailed a requested a refund and to cancel the order.1/5/2023 - Their email response "apologized for the delay response... package was shipped and is showing lost and credit was applied 1/4/2023."1/23/2023 - Ordered and received contacts from different For Eyes (******, **) for $77.38 2/15/2023 - No contacts or refund has been received to this date from *******, **.

  Business Response

  Date: 03/03/2023

  ***BBB Has Received Business Response***
  

  Patient (***********************************) has been contacted via phone and her refund is in process. Please let us know if theres any other concerns.

  
  

   

  Customer Answer

  Date: 03/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to for eyes almost 1yr ago to get eye glasses all went well even bought a warranty on the lenses because I wanted the scratch resistance lenses. So after 6 months my one lens was all scratched so I figured no biggie I'll call and use my warranty that I paid for. Lady that answered was very polite and advised me to wait till the warranty get's closer to expiring and then use it so I did, Now I called and spoke to ***** paid for New lens as the "WARRANTY" does not cover all of the cost no biggie i pay it. Days go by and I reach out and ***** says no nothing yet and I said it's been 3 weeks and she rudely answers back no it's been 12 days whatever I hang up now its even longer and still no calls, so today 11-14-22 I call and ***** answers the phone ask for my name I give it to her and puts me on hold and says my manager will call you back no call back, I call again no one answers the phone,

• Initial Complaint

  Date:07/14/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/6/22 I went into the "For Eyes" optical store located at **********************. I purchased a pair of eye glasses and contact lens. When I went into the store I told the store worker what I needed and I provided her the prescription for both the eye glasses & the contacts. I informed her I had my insurance card but she stated the info was already in the system. She then made a phone call. Throuhgout the time I was there selecting the glasses she remained on the phone. I assumed she was contacting my insurance carrier however as she spoke on the phone she mentioned something about making arrangements to make installment payments. She was on a personal phone call. I remained silent but did ask her if she needed to fit me for the frames I chose. She stated it wasn't necessary. It was in the system. She stated everything was being mailed because she had just learned that the store was closing (going out of business). She continued her phone call. I paid a total of $544.51 for both items. When I received the contacts they were not the lens a year ago I received from that For Eyes location. It was not the lens I had ordered online on 2 other occasions from that For Eyes. I received the order 7/13/22. The order # is **********. I've made **** telephone calls to customer service (the phone system is not working. The location is closed where I bought the lens. I sent 2 emails and 3 messages through the website. I would like assistance sooner than later to get the correct lens. I am running out of contacts.