We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collectibles

Saunders Military Insignia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collectibles.

Complaints

This profile includes complaints for Saunders Military Insignia's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Saunders Military Insignia has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received half my order with a slip saying other half was on back order. Contacted them 4 times over the last 6 months. They do not reply, I have never received other half. Do not trust this company. Seems all they want is your payment.

    • Initial Complaint

      Date:06/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April, 2024, I ordered an 11th ******************** hat pin, order #******. On May 1, I received an 11th ***************** hat pin, even though the invoice showed an Air Assault pin, item #******. I emailed the company about the error and pointed out that Airborne and Air Assault are not the same. That email and two subsequent emails to the company have gone unanswered.

    • Initial Complaint

      Date:01/19/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a navy unit commendation medal from this company on 1/3/24. On 1/4/24 I got an email from them saying my item was ready to ship. Yesterday 1/16/24 I checked the tracking number and it said that the **** was still waiting to receive the item from the shipper so they could get it into their system for delivery. Last week and again this past Monday I sent them an email asking for an update on my order. I also stated that if they couldnt fill the order to please credit my account in the amount of $28.85. I have heard nothing from them.

      Customer Answer

      Date: 02/05/2024

       
      Better Business Bureau:

      In reference to the above complaint number filed against Saunders
      Military Insignia by me, the matter has been resolved as I finally received
      my medal on 1/26/24, 23 days after my initial order.  Thank you for your
      help.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:12/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered some insignia from this company on or around November 17 2023. At this point I have called them, emailed them and messaged them on ********* I have received no tracking information nor have they responded in anyway to my attempts to talk to them. I requested cancellation of my order and still have not gotten a response. Upon further investigation I found many complaints like mine. The company seems to prey on Veterans and take their money.

    • Initial Complaint

      Date:07/30/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase of a $306 dollar Presidential Service Badge intended to be used for memorial recognition was met with arrival of a damaged badge in very poor condition. The shipping was prompt and packaging was decent but the badge was heavily marred with scratches and many ornamental stars and gold trim were notably damaged.

      Two messages were subsequently sent to Saunders requesting either a full refund or prompt shipment of an undamaged badge with no answer to either. Photos of the badge were sent along with each message and are uploaded with this complaint for your review.

      Customer Answer

      Date: 08/18/2022

      Saunders military insignia has not responded to me to date (14 days after BBB business notification).

    Saunders Military Insignia is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.