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Business Profile

Condominiums

Belvedere at Quail Run

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since February 22 of 2024 my apartment was infested with mold that the Belvedere at apartments Quail run left on resolved still to this day as of April 11 of 2024. The leasing office has not only lied to me, has not only not provided an apology for what I had to endure, but still to this day claims that the apartment is safe and mold free. Not only have I saw legal representation, I have lost thousands of dollars dealing with this problem, the place Im supposed to call home has been a health hazard and risk to my health, the situation is still unresolved, and I am being forced to leave here. I would love to speak with somebody whether it be over the phone or through email and explain the full range of story. I apologize I dont have a laptop. Im doing this on my phone I just want to hold these people accountable as much as possible and I was told by a friend to contact the Better Business Bureau to try to hold this leasing office accountable for their lack of professionalism and utter disregard for my safety while living here.

    Business Response

    Date: 06/03/2024

    ****,were sorry to see this review. With professionalism, our team works extremely hard to ensure that the needs of our residents are always met. We pride ourselves on providing exceptional service, so we are disappointed to hear that your experience with us was less than satisfactory. Our team works diligently to ensure that any issues or maintenance requests that arise are addressed promptly. Our maintenance team and code officers took immediate action to rectify the issue and our team provided constant communication and support to address the issue. The statements in your review are unfounded and untrue and we have documentation verifying that you surrendered your keys and were not forced to vacate your home at any time. Please feel free to contact us in the office if we can further assist you or if you would like to discuss this further. Thank you!

    Customer Answer

    Date: 06/05/2024

     
    Complaint: 21562416

    I am rejecting this response because:

    Sincerely,

    *********************

Belvedere at Quail Run is NOT a BBB Accredited Business.

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