Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 10, 2025, I paid $100 through CopeCart for a digital service called Copy of ZSIDE0 CONTENT, offered by Saim *** *****. The deliverables were to include video editing, with a promised first draft delivery within 2427 hours.Despite multiple follow-ups through Slack and email, no draft or final product was ever delivered. The company repeatedly provided false timelines and excuses, including delays from their editing team, and a failed payment screenshot when I requested a refund.The business has acknowledged the issue and promised to resolve it, yet theyve continued to delay and avoid actually issuing a refund. At this point, the service was never performed, and their no refund clause is void under U.S. consumer law due to non-performance.I am filing this complaint to recover the full $100 I paid for services never received, and to report deceptive and irresponsible business practices.

  Business Response

  Date: 05/15/2025

  Dear valued customer,
  
  Thank you for reaching out to us. We understand that you have been inquiring about the status of your refund. We would like to inform you that our vendor has confirmed that a refund has been processed and it will be directly credited to your account.
  
  We apologize for any inconvenience this may have caused and we appreciate your patience throughout this process.
  
  If you have any further questions or concerns, please do not hesitate to contact us. We are always here to assist you in any way we can.
  
  Best regards,

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a plan for *****. They took my money and refused me service. I had tried plan 2 years ago and cancelled it within required time . It was resolved at that time with my bank. *****.

  Business Response

  Date: 04/28/2025

  To Whom It May Concern,
  
  Thank you for reaching out to us. Please note that CopeCart serves as a digital payment platform, enabling vendors to sell services as well as digital and physical products. As such, vendors are solely responsible for delivering their products and services directly to customers. ********************** does not participate in or oversee marketing campaigns, promotional claims, or guarantees made by vendors.
  
  The customer has bought a product from one of the vendors using the platform. he opened a dispute for the reason "product unacceptable" with his bank, and we have submitted documentation needed to appeal the case with the bank as we consider that the purchase was lgitimate and the complaint is unfair (find the file attached). Note that the dispute was decided in our favour by the cardholder's bank.

  Please let us know if there is anything further we can assist you with.
  
  Sincerely,
  CopeCart Americas

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23222222
  
  I am rejecting this response because: on 1-28-2025 I tried to purchase streaming service for *****. It wouldnt accept , service wasnt working, web site led me to believe I had to purchase the more expensive package at 85 .03. See bank photo 1
  I contacted vender , at first they were nice and said they would look into double payment. I didnt hear from them so  I contacted the again.They refused to send back both payments and said I owed them 120 $ from  over 2 years ago. I saved the email but they deleted their responses . Photo 2-3. I had to go through my bank to try and have charges removed. They were able to get first purchase removed. *****. They also said since it was a legit purchase  and I had to pay. Im ok with that. Why they cancelled first purchase and not second I dont know. They took the second higher amount *****. They took my money with no intention of providing service. I never received any service from them . Photo 4 My question is ,if my account is permanently closed ,how can they take my payment? 
  Sincerely, 
  
  ***** *********

  Business Response

  Date: 05/02/2025

  To Whom It May Concern,

  Unfortunately, the customer initiated the dispute process directly with their bank before reaching out to us. In this situation, the bank has already reviewed the case and made a decision based on the evidence provided. Please note that the bank's decision is final and cannot be overturned.

  If you have any further questions or require additional clarification, feel free to contact us.

  Sincerely,
  CopeCart Americas

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23222222
  
  I am rejecting this response because:
  The bank did not have all the information. They ok purchase. They didnt know they were accepting payment with no intent of providing service   . If they were to provide all copies of email responses this would be clearly seen . They took the 83 dollars without any intent of providing any services. 
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled with covert through chat assassins as a way for my customers to have payment plan options I was told this was how you get these options which is a lie they are available within ******* and ****** for less than 5 dollars a transaction without this scam company. Westin J. and Zachary L. who are supposedly in charge are liars and scammers. My client paid 3400 dollars in early October. I did a meeting before that set up my system exactly how I was told to with them on the phone I was told they would take 29 percent. Whatever thats fine. I call a week later wheres my money. They tell me I have to wait until Nov 28 for 2175 dollars and 500 dollars I will get Dec 21 that was never told or explained to me first of all 2 month to get my money and you take 20 percent. Then Nov 28 comes no money I email they say my w9 is filled out wrong they email it to me tell me add my win I did. I get a message saying its complete so a happy dance your moneys coming. The system says paid out. I wait a week and email wheres my money. They say wait 10 business days. I wait still no money not one dollar from services I already completed. I email them again they say the form is still wrong and thats why the money isnt coming I fill it out again. Did I get one red cent of my money?! No. It is December 12 I still have not one penny. Whatever you do. Do not use this scam company. I am going to have to seek legal counsel to get my money bank and will. I want nothing from them but everyone to know they are disgusting scam artists.

  Business Response

  Date: 12/17/2024

  To Whom It May Concern,
  
  Please note that CopeCart operates as a digital platform that provides payment solutions for vendors to sell services, as well as digital and physical products. Our payout process follows an 80/20 structure:
     - 80% of commissions earned are released 14 days after receipt of payment.
     - The remaining 20% is released 40 days after receipt of payment but is sent on the earliest available payout date.
  To ensure a smooth process, we have the following requirements:
     - The minimum payout threshold is $250.
     - Payouts are processed on the 7th, 14th, 21st, and 28th of each month.
     - All vendors must complete a KYC (Know Your Customer) validation process, which includes document verification, to confirm the correct beneficiary before payouts can be sent.
  In this case, the vendor ***** **** (username *********** with internal ID ****** registered her account as a company but submitted a tax form (W-9) as an individual. This discrepancy prevented us from processing the payout on time. Once identified, we promptly updated the vendors account to ensure compliance.
  The details of the payout are as follows:
     - The vendor ***** **** earned a total of $2,719.34 from a single sale.
     - On December 16th, we processed 80% of the payout ($2,175.47). The slight delay occurred because the prior payout date fell on a weekend.
     - The remaining 20% ($543.87) will be released on the next payout date, December 21st.
  We communicated this to the vendor; however, she declined to accept the explanation and responded with inappropriate remarks directed at our company and staff members.

  Thanks for your attention.

  CopeCart Americas Team

• Initial Complaint

  Date:12/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Philip J. (owner and founder of 7 Figure Accelerator) single-handedly scammed me and thousands of others out of thousands of dollars. In his "free video", he clearly states that if you don't make $10,000 after 90 days with the program, he will GIVE you $10,000. I signed up, sure I would either make $10k, or he would fulfill the guarantee. Needless to say, after 90 days of following the program, I had not earned a single penny. I filed a claim for the guarantee, and was given multiple excuses why they would not pay for it. Now, I am stuck paying over $2,000 on a credit card with interest, so I am absolutely unable to get ahead of it.

  Business Response

  Date: 12/20/2024

  To Whom It May Concern,
  
  Thank you for reaching out to us. Please note that CopeCart serves as a digital payment platform, enabling vendors to sell services as well as digital and physical products. As such, vendors are solely responsible for delivering their products and services directly to customers. ******** does not participate in or oversee marketing campaigns, promotional claims, or guarantees made by vendors.
  
  In this case, we have not received any prior communication from the customer, nor has she provided evidence to support the guarantee she mentioned. The claim of a $10,000 promise should be addressed directly with the vendor, as it falls outside CopeCart’s scope of responsibilities.
  That said, we are willing to assist within our capabilities. If the customer wishes to request a refund for the amount she paid, we can initiate an investigation to verify whether the guarantee policy associated with the product is still valid. However, the refund policy for this product is 0 days, which, was accepted by the customer during the checkout.
  
  Please let us know if there is anything further we can assist you with.
  
  Sincerely,
  CopeCart Americas

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed and paid on 22 NOV for an online course of art therapy for USD97. Website information before making payment from the website indicated that there's refund policy, and such info was also said before payment. The payment was made, and no email confirmation from the supplier but from the payment gateway company was received (ie COPE AMERICAS LLC) with order details, purchase details and order conformation. After nearly 12 hours, there's no news from the supplier regarding the course information. It is suspected a scam and this COPE AMERICAS LLC is a colluding party to receive payment for fake online supplier!!!!!!!!!When I send email to COPE AMERICAS LLC asking about the transaction, about their company's checking on supplier (Royalcustomercare.*** and Digital Seed International LLC)). COPE responded that it is the sole responsibility of customer to verify supplier. During the purchase process, the website, service info looked professional with detailed course info, refund policy, and look very real. In this case, this COPE AMERICAS LLC was very irresponsible and we suspect they collude with fake online suppliers. After reviewing information with more care, I have reason to believe all of these following companies are colluding together to fake ignorant customers with strong intension and advertisements. It is very scary to have such colluding parties doing immoral things in the digital world. Please help us investigate and uphold justice, to avoid fake things from hurting people again. I am requesting the company #COPEAMERICASLLC to provide their due diligence documents of the online service provider #Royalcustomercare.com  and #DigitalSeedInternationalLLC #Royalcertifiedmasterclass. And also requesting refund. I have reported the case to the bank and well as the police. Creative Arts Therapy for Children Coach Certification Product ID: ******** Transaction number: ********   

  Business Response

  Date: 11/29/2024

  To Whom It May Concern,

  
  Thank you for reaching out to us. We would like to clarify that CopeCart functions as a digital platform and payment facilitator, supporting vendors in selling services, as well as digital and physical products. Vendors are fully responsible for the delivery of their products and services directly to customers. CopeCart does not intervene in the customer-vendor relationship or participate in marketing campaigns, promotional activities, or representations regarding product or service benefits.

  In this instance, the customer requested a refund, which we have processed. Please find their refund confirmation attached for your reference.
  Should you need any additional information, please do not hesitate to contact us.

  
  Kind regards,
  CopeCart Americas Team

• Initial Complaint

  Date:11/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two separate classes: Forest Therapy and a Master Class bundle which are supposed to be accredited. They do not answer emails and their website looks fake. This is a fraudulent business. The invoice says they will contact me with the class through email. I have not received anything yet. Also I have several more screen shots. I cannot imagine how many more people have been devasted and disappointed by these people. I work really hard for my money. STOP robbing people and just get a job.

  Business Response

  Date: 11/27/2024

  To Whom It May Concern,

  
  Thank you for reaching out regarding this matter.
  ******** operates as a digital platform and payment facilitator, enabling vendors to sell their services and both digital and physical products. As such, vendors are fully responsible for delivering their products and services directly to their customers. ******** does not intervene in the direct relationship between customers and vendors and is not involved in any marketing campaigns, promotional activities, or representations of product/service benefits.
  In this case, we have contacted the vendor, Alessio Tortolli (ID ******, and his team has provided evidence that the customer has successfully received the product. Supporting documentation is attached for your review. Additionally, the vendor has submitted certifications from various reputable organizations, recognizing them as a certified Training Provider upon meeting specific criteria. These certifications include unique recognition numbers linked to their company, as demonstrated in the attached files.
  For further verification, you may visit the following official pages:
  IPHM Directory *****************************************************************************************************************
  ICAHP Accredited Members **************************************************************;
  Based on the evidence provided, we believe the customers refund request is unwarranted, as the product has been delivered as promised, and the vendor operates a legitimate business.

  
  Please let us know if you require any further details or documentation to assist in resolving this matter.

  
  Sincerely,
  CopeCart Americas

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a ************ with ***** **** and the payment was processed through ********. The date of this was July 9th 2024. They have a refund policy that if you request a refund within 14 days I could get a refund. I have done just that. It costed $844.02 and as I was going back and forth with them about my refund they charged me a SECOND time of $844.02 on August 7th 2024. They gave me my refund of the FIRST charge but not the SECOND CHARGE and I have over 60 emails correspondence with the support. They told me if I dropped the claim I had with my bank that they would give me a refund and they lied about that to me. Since I have canceled my order they didnt have the authorization to charge me a second time. They saying that they were authorized. My bank told me its nothing they can do because ******** said I authorized them. How can you give me a refund for the FIRST CHARGE AND NOT THE SECOND?! Its LUDICROUS!! These people been giving me H*** for MONTHS NOW! And how is it authorized if it got CANCELED? The day they gave me a refund for the FIRST charge got taken back 2 days later by them!! My bank gave me a provisional credit and took it back so now Im out of $1,688.04 because of this AND my account is in the negative. This has been VERY stressful for me and I need my money! I start radiation very soon and I NEED my money back from this TERRIBLE COMPANY! This has been the MOST STRESSFUL WORST EXPERIENCE I EVER HAD with a company. I will like a FULL Refund of the money I paid for this ************. So I can go on with my life and focus more on my health. Companies shouldnt treat customers this way it isnt right.

  Business Response

  Date: 11/18/2024

  To Whom It May Concern,

  
  Thank you for reaching out to us.
  Please note that ******** is a digital platform that functions as a payment tool, enabling vendors to sell services, as well as digital and physical products. Vendors are responsible for delivering products and services directly to their customers. ******** does not intervene in the relationship between the customer and the vendor and is not involved in any marketing campaigns, promotional activities, or product/service benefits.
  In this case, the customer was charged again due to an installment plan, which can only be canceled by the vendor because of the nature of the payment structure. We see that the plan has now been canceled, ensuring the customer will not be charged further. The first payment has already been refunded, leaving only one pending refund of $844.02.
  We have already contacted the customer and informed them that we are willing to process a refund once the ongoing dispute is closed. 
  Thank you for your time and understanding.

  Best regards,

  CopeCart Americas

  Customer Answer

  Date: 11/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:11/11/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ****** ***** Coins in September. I never received them and ****** has already paid the merchant. I have sent multiple emails to the company to no avail. I originally emailed them a month after ordering. I never received a confirmation for my order, however I do have a transaction number which I provided to them. I have emailed them ************************************************ transaction number. I am a senior citizen on a limited income! I am out $674.99! Please help me. Thank you!

  Business Response

  Date: 11/29/2024

  
  To Whom It May Concern,

  
  Thank you for your message. We would like to clarify that ******** operates as a digital platform and payment facilitator, enabling vendors to sell services as well as digital and physical products. Vendors are solely responsible for delivering their products and services directly to customers. ******** does not interfere in the direct relationship between customers and vendors, nor do we participate in marketing campaigns, promotional activities, or claims regarding the benefits of products or services.

  In this case, the customer has initiated a chargeback through ******, citing non-receipt of the product and lack of communication from the vendor. The dispute is currently under review. However, we will accept the chargeback to ensure the customer receives a refund.
  Please let us know if you require any further details.

  
  Kind regards,
  CopeCart Americas

  Customer Answer

  Date: 12/16/2024

   
  Better Business Bureau:
  
  Yes, they finally refunded my money! Thank you for helping me resolve this! I appreciate all of you! 

  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2023 I purchased Gold Badges from these 2 companies. They were suppose to be physical gold badges, so Patriot Gold was responsible sending them to me, but I never to this day received my item, this is fraud. *** contacted both companies that give me the run around hopefully I can get a refund

  Business Response

  Date: 11/18/2024

  To Whom It May Concern,
  Thank you for reaching out to us.
  Please note that CopeCart is a digital platform that functions as a payment tool, enabling vendors to sell services, as well as digital and physical products. Vendors are responsible for delivering products and services directly to their customers. ******** does not intervene in the relationship between the customer and the vendor and is not involved in any marketing campaigns, promotional activities, or product/service benefits.
  We have review the history of emails from the customer ***** ******, and due to the lack of communication from the vendor, we have initiated the refund for the customer and sent him a confirmation email. Find attached the receipt. 
  Regards,
  *****

• Initial Complaint

  Date:10/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction - 10/12/2024 The product that I received was not the product that I ordered. I requested to have the product replaced, but no one will help me. ******* says it is the vendor's responsibility, but the vendor will not respond to my emails. I asked ******* for the vendor's name, address, and phone and Copeart said they do not have the vendor's phone number. If the product can't be replaced, I would like a refund. All I have is the vendor's email address which is ***********************

  Business Response

  Date: 11/08/2024

  To Whom It May Concern,

  Thank you for notifying us of this customer complaint.
  Please note that ******** is a digital platform that functions as a payment processing tool, enabling vendors to sell services, as well as digital and physical products. As such, vendors are responsible for delivering products and services directly to customers. ******** does not participate in product marketing, advertising, or any claims related to the benefits of the products or services offered.
  Regarding this transaction, we have reviewed the case and confirm that a refund was processed on October 30th due to the vendors lack of response to the customer. Please find the refund receipt attached for your reference.
  We remain committed to ensuring customer satisfaction and are here to assist with any additional concerns.

  Sincerely,
  ***** ******
  CopeCart Americas

  
  

  Customer Answer

  Date: 11/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********