Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed on 10/1/2024 and several emails asking for shipping information, after 14 days I requested a refund because they were outside of the website shipping window of 5-7 days. I requested a refund at this point and magically I received a shipment information, the order arrived today 10/24/2024 and the order is short 1 coin ($100.00) and all coin validation information.I have sent an email with photos on the order received asking the missing coin be sent via 2-3 day shipment with coin validation on both coins, now the long wait on response.

  Business Response

  Date: 11/08/2024

  To Whom It May Concern,

  Thank you for informing us of this customer complaint.
  Please note that ******** is a digital platform serving as a payment processor that enables vendors to sell services, as well as digital and physical products. Vendors are responsible for delivering their products and services directly to customers. ******** is not involved in the vendors marketing, advertising, delivery or any claims regarding the benefits of their products or services.
  In this instance, we have reviewed the transaction and processed a refund due to the vendor's lack of response to the customer. Please find the attached refund receipt for your records.
  We are committed to supporting customer satisfaction and remain available to assist with any further inquiries.

  Sincerely,
  ***** ******
  CopeCart Americas

  Customer Answer

  Date: 11/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  However Copecart deducted an additional $200.00 and reversed it, original balance of refund is owed (see attached).
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:10/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The amount is $1,500 via **************** credit but I'm not sure if they are able to charge me more or not given the information I have given them. I got charged September 26th. I have previously got charged $2,000 on ****** credit but managed to get refunded for that, only if I got charged on the **************** card. They were not letting me walk empty handed. This is there website *****************************************. The loan was initiated under a misleading pay-to-work scheme. The loan company is COPECART AMERICAS. Ref Number: ****************** ************************ Act Section 5 ********************************************************************** Contract *************************************************** My experience with ****** ****** and **** ******* from Scaling with Sales has shown me that this is their plan. Business structure is as following: $6,000 to buy into the "opportunity" to work with the company. You get $100 if you book an appointment with any person who verbally admits to earning over 5k a month. If the appointment leads to a close (which are done by other folks other than yourself) you get a 10% commission. This part wasn't made clear but from how smooth the interaction was I imagine this happens a lot: Most folks don't have $6,000. So they help you open an account with different credit card companies. Depending on if you get approved, they can now charge your account. The rest of the money owed they subtract from you commissions. They say if you can't make at least 2 appointments a month, you will be liable for a $200 payment each month to them for 18 months or until you pay it off. They say things like: "we have folks that work 2 to 3 hours a day and make 10 appointments every couple days." I don't believe that to be the typical experience. They offer lots of support for whoever buys in, but I can imagine the time you have to put in to close an appointment is MUCH higher than a few hours a day.

  Business Response

  Date: 10/09/2024

  To Whom It May Concern,

  Please be advised that CopeCart is a digital platform serving as a payment processor for vendors who sell services, as well as digital and physical products. It is important to clarify that vendors are solely responsible for the delivery of the products and services they offer. CopeCart does not interfere in the direct relationship between you and the vendor, nor are we involved in any marketing campaigns, promotional activities, or the benefits associated with the product or service being sold.

  In response to the recent complaint, we have reached out to the customer Thomas Volpicella for further clarification and have explained our role as a payment processor in this transaction. As the purchase falls within the refund period, we have already processed the refund for the customero (refund receipt attached). Please note that this transaction was made through a PayPal account, and we do not have visibility into the specific card chosen within the customer's PayPal account.

  Additionally, we will communicate with the vendor involved to ensure that such cases are handled more effectively in the future, and to avoid any miscommunication or misleading information during the sales process.

  At CopeCart, we remain committed to delivering the best possible experience for our customers while working closely with our vendors to uphold the highest standards of service.

  Sincerely,
  The CopeCart US Team

  Customer Answer

  Date: 10/14/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22357100, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Thomas Volpicella

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received fake coins! Was suppose to take them to **** of America for cash and they told us they were fake!!

  Business Response

  Date: 06/04/2024

  To whom it may concern,

  Please note that CopeCart is a digital platform that acts as a payment tool designed for vendors to sell services, besides digital and physical products. With that said, vendors handle delivering products and services directly to the buyers. CopeCart does not get in the way of them and the Vendor and doesn't have any relation with the marketing campaigns, publicity, or benefits of the product/service.

  We have made an effort to locate the mentioned order, but we were only able to find one transaction (order ID nizLOgeY) from October 26. This transaction was disputed and the decision was made in the customer's favor.
  
  We have reached out to the customer and requested more information to assist us in locating the order and we only received the last four digits of the card and were unable to find any transactions that matched the card number and amount.

  Sincerely,

  CopeCart US team

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21722675
  
  I am rejecting this response because:
  They only asked for the last 4 Digits of our credit card!! I would gladly send the full number but thats not what they requested!!
  Sincerely,
  
  *****************************

  Business Response

  Date: 06/11/2024

  To Whom It May ****************** are pleased to inform you that we have successfully located the two transactions in question, as per the customer's inquiry. Upon further investigation, we have discovered that the orders were placed using different card numbers than the one initially provided by the customer. Additionally, the previously refunded transaction was also placed using a different card number, email address and name. As a result, we can confirm that no orders were placed using the card provided by the customer.
  
  We would like to clarify that CopeCart serves as the payment processor and not the vendor in this situation. It is important to note that the customer did not attempt to contact the vendor before reaching out to us. However, we are willing to process the requested refunds once the customer cancels the open complaint and provides us with confirmation. The customer was already informed about this decision.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  CopeCar US team

  Customer Answer

  Date: 06/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction is September 12, 2023. It was $3,000. They promised a business online that makes a lot of money. But they disappear; no tracking. The advertisement should be seen in the **/Demark/worldwide.

  Business Response

  Date: 05/17/2024

  Thank you for contacting Cope Americas, LLC  (dba CopeCart) per the complaint filed by ********** *******.
  Please note that CopeCart offers platform sellers around the world a platform to manage their checkout process, payments, and scalable solutions for their business operations. ********** ***** did not purchase anything from CopeCart, so it appears ********** ***** is involving incorrect parties in this matter. ********** ***** agreed to a no refund policy when the product was originally purchased. When ********** ***** disputed the charge with the credit card company per the purchase, CopeCart won the dispute, and it is now past 6-month window for a dispute to be filed with the credit card company. Therefore, we trust that this matter is now resolved.
  

  Customer Answer

  Date: 05/28/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  The Business claimed that I agreed to no refund policy!!!  That is not correct. This company is dishonest. I want them to return all $3,000.

   

  **********

  
  
  Sincerely,
  
  ********** *****

  Business Response

  Date: 06/04/2024

  To whom it may concern,

  Please note that CopeCart is a digital platform that acts as a payment tool designed for vendors to sell services, besides digital and physical products. With that said, vendors handle delivering products and services directly to the buyers. CopeCart does not get in the way of them and the Vendor and doesn't have any relation with the marketing campaigns, publicity, or benefits of the product/service.

  On September 13, 2023, the customer ********** ***** made a purchase of the product 7-Figure Accelerator online. During the transaction, the customer was presented with the refund policy (no refund). It is important to note that the purchase cannot be finalized unless the customer agrees to the terms outlined. Please find attached a copy of the checkout page that the customer used, you also can click on the following link **************************************************.

  Sincerely,

  CopeCart US team