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Business Profile

Tanning Salons

Zoom Tan, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tanning Salons.

Reviews

This profile includes reviews for Zoom Tan, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Zoom Tan, LLC has 74 locations, listed below.

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    Customer Review Ratings

    1.21

    Average of 19 Customer Reviews

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    Review Details

    • Ana-Maria N.

      Date: 06/09/2025

      I can't beleive how dirty their beds are?? I've complained about this issue for years since they opened this new establishment and it seems like nothing ever gets done?? I bring it up to the employees and even management?? It is beyond disgusting to tan in a room full of other people's body hair that constantly falls and sticks to me?? On top of how filthy their fans are above you?? They look like they haven't been touched once since they opened and all of that hair is falling on me and the dead skin cells and dust I'm breathing in to my lungs?? How is that ok safe or even sanitary?? It seems like they don't care to fix the issue at hand?? And I've complained multiple times and still the same outcome? They should be ashamed running a filthy business like this and on top of it they also have non working bulbs they just leave in the beds and they barely change them but charge you a high membership fee and we arr getting the dirty end of the stick it seems?? So unprofessional overall!!

    • Sherri B

      Date: 02/13/2025

      YES!!!!!I'm in a lawsuit right now. There machine spray tan water didn't drain.I fell the machine hit me on my head twice I have immediately video pictures. They wouldn't talk to me or give me a name number she told me to leave. I broke my right wrist thumb left knee is damaged. I will never work again. My lawyer's aren't perfect but I'm stuck in limbo. Please help me.

    • Sarah S

      Date: 07/19/2024

      Received a $100 gift card for my birthday (in June) went to purchase the $49 unlimited spray tan. She charged my gift card the $49 and used my debit card (still charged $1 along with the gift card) for future purchases. July I am charged $49 to my bank account. $100 should cover the 2 months. **************** was BEYOND rude. The lady at zoom tan took my gift card (apparently $51 still remaining on it). Zero help or reimbursement.

    • Bruce B

      Date: 07/10/2024

      YOU ARE WARNED!!! They took my dl for the initial membership but I still couldn't access my acct to cancel. I went to the store they confirmed my acct is set up and everything is fine; nope still can't access account. They refuse to set up the account or cancel through support; you have to send them a pic of your license to some black hole email where you will never get a reply. These clowns are sick, their business practices are unethical/dishonest and I am disputing my card.

    • Shanna G

      Date: 06/27/2024

      Zoom Tan ************ I wanted to tan one time. No deal.There w as a ***** unlimited special. I signed thinking it was a month. I only went not even a whole month. It cost 75$ for lotion bottle. Sample $18. I got that. I have been tanning since I was 16 years old. I'm 60 now. Stand-up beds only, no goggles provided, no towels provided. Only sales!! I live an hour away. I'm on a fixed income. They have charged me 4-5 months at $40.32 a month. They won't cancel if you call. They won't refund. Be Aware!! It's not worth it. Misleading!!!! Young girls maybe are only taught to sell. Cause every place you go to has goggles and towels. No caring here!

    • Jennifer R

      Date: 03/11/2024

      I spray tanned at Copper Tan for 15 years and never had any issues. It’s now owned by Zoom Tan. They sent out text specials which states $19.99 for a month of Sunless tanning or $9.99 for a month of tans. Nowhere on the text does it say that you are signing up for a $49.99 monthly membership. I went in to zoom in Wellington showed the girl, Savannah who was extremely rude and had no customer service skills whatsoever the text and told her I would like to do $19.99 for this month and save my spray tans that I have already on file. She says ok tells me she charges me the $19.99 and goes to clean the tanning booth. As she’s cleaning the booth I get a text saying that I just signed up for a $49.99 monthly membership package. When she comes back I tell her I in fact did not sign up for a membership she starts arguing and giving me an attitude. I tell her just to cancel it as I had no prior knowledge to it and she refused to cancel. Corporate will not do anything about it either. I will not be going back here.




    • Muffy W

      Date: 02/24/2024

      Do not waste your money The tanning is awful and they have very limited hours. Unfriendly. Cannot contact a person and if you do, they will refer you to the website. Absolutely no customer service. After 15 years with Copper Tan Zoom took them over and I canceled my membership.

    • Linda T

      Date: 02/02/2024

      Zoom Tan doesn't even deserve the one star, but I had no choice. I was a member of Copper Tan for many years and had recently renewed my membership with a step-up so that I had privileges to each and very machine including the spray tans. Now, two months later Zoom Tan comes and and won't honor my membership. Everything I go I get a different story, i.e. "you need to pay fifty cents for taxes". I already paid the tax when I renewed. This is DOUBLE DIPPING. IS ANYONE INTERESTED IN BRINGING A CLASS ACTION LAWSUIT? LET ME ****

    • Deanna S

      Date: 09/13/2023

      Zoom Tan you have very bad management and never take care of your employees. It’s disgusting. Employees not allowed to call the police instead you have the IT tech watch the cameras and they can’t see every angle. It’s awful employees don’t get breaks or lunches because it’s always 1 person working. I have tried emailing you with to contact me me because you treated my daughter unfairly. She quit and went in to better job, better pay. After she quit you said she was fired. JENN the district manager. My daughter got hurt at work and she keeps getting a bill from well now and you won’t give her the compensation information. District manager is useless and corporate has been called and sent messages and no response. You are a disgusting company. How about wjen your AC WAS BROKE AND THE TANNING SALON WAS 99 or above. Employees and clients were getting sick in that kind of heat. Or how about the roach problem at your Lockport location and was reported several times by your employees and it was never taken care of. I would like to be contacted because 2 things need to be fixed. I am more than happy to discuss them but NO ONE EVER CONTACTS ME BACK. It’s awful to take advantage of your employees especially because they are mostly college students and you take advantage of them. CONTACT ME

    • David B

      Date: 07/11/2023

      What a scam! I'd go into details but I'm too angryto be reasonable. Suffice it to say that I agreed to one thing but they lied or either failed to tell me total costs. Plus, it isn't that clean and it is way to hot. Their billing practices are where they will rob you blind. I suggest someplace else. I won't be going to a Zoom tanning place again. It's a disgusting company model.

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