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Business Profile

New Car Dealers

Volkswagen of New Port Richey

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am apoplectic! Overlooking the fact that our car is less than three years old and I am having to take it in to get the tint repaired on the back window, the service we have received from this dealership is horrendous. Wr had to wait a month for an appointment (because they werent capable of providing that service for quite some time), and when I took it in two weeks ago, I was informed that they dont have **********. (When I got there for my standing, month-long, scheduled appointment). They also refused to fix the seat a second time, saying it is wear and teareven though its newer than the car, because I have already had issues with that seat. Conveniently; however, the battery in my less than three year old, new Beetlewhich had given me exactly zero problemsnot even a flicker on the battery lightcompletely and thoroughly died while they were not repairing the back window a week agothe last time I took a morning off and dropped it off for a scheduled appointment they were incapable of honoring. Regardless, I am more than reasonable, but had to make multiple calls to follow upjust rude. Last week, they finally gave me a second appointment for this morning. When I arrived at the dealership at 8:30 (on the second morning I took off from work to drop my car off), they told me they cannot do it, and that I have to take it into the original dealership. I have now taken it into this dealership twice (both Times with appts), and now Im being told its not some thing they will fix? (So much for bumper to bumper). Incidentally, I get my oil changed at this dealership regularly, and have been in several times for required maintenance. So this dealership doesnt mind working on my car when they are grossly overcharging me, but apparently, honoring the contract is slightly above them (and they clearly arent competent enough to remain fully staffed, or adequately communicate with their customers). This is what VW has become? Sad.

    Business Response

    Date: 11/02/2022

    We have an appointment for this customer this weekend and will come up with a resolution. 

Volkswagen of New Port Richey is NOT a BBB Accredited Business.

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