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Business Profile

Auto Customizations

Carsponsors.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have tricked my underaged son to get signed up with their website. He didnt have permission to do so. Now Im getting charged monthly for aservice we dont have use for. I have tried to look up their **************** phone Number, but unfortunately Im unable to find one on the website nor the web. The phone number listed as theirs on my bank statement charge is NOT working or its another scam. I will file a lawsuit about this soon. This business is SCAM!

    Business Response

    Date: 12/28/2022

    We are sorry to hear this report - we have contacted the customer and this has been resolved

  • Initial Complaint

    Date:12/19/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    misleading information & account charged $39.00 when it said $7.Received a fraud alert from my bank on Saturday they were trying to take another $39.00 after taking same amount of Friday, No phone number to contact them on only able to send a message After looking further into this seems as company is a SCAM

    Business Response

    Date: 12/20/2022

    We are sorry to hear this report. The member has been contacted and this issue resolved.

  • Initial Complaint

    Date:11/20/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIS IS A SCAM!! ****% A HOAX!!! it CLAIMS THAT IF YOU APPLY TO BE A SPONSOR, THEN YOU WILL GET RANDOM ITEMS FOR YOU TO ***********, AND POST ON YOUR SOCIAL MEDIA.. THATS THE REASON I WENT AHEAD AND APPLIED TO GET "SPONSORED". Once I was approved , they send me a bunch of info on websites and from there I was to make up a package of items I wanted, and then I would send the info to have it approved. I did all that. Once they replied with a " you can buy these over priced items with a x amount of discount if you want, I immediately replied that I CAN BUY ANYTHING I WANT AT ANYTIME FROM ANY WEBSITE I DONT NEED THEM TO TELL ME ANY OF THAT and this is fraudulent... I never purchased anything from them nor did I agree to. This website is absolutely deceiving all the way... Then today, I just happen to be going thru my bank statements and I see that the website has charged me $26 for 3 months in a row!! Now I don't trust anything and I'm going to go through all of my statements and go item by item wasting hours of my life just because these thieves thought it was cool to steal money directly out of my account. A SHAME, PEOPLE NEED TO BE HELD ACCOUNTABLE AND THIS COMPANY SHOULD BE TREATED THE SAME AS A THIEF STEALING SOMEONES CAR. EXCEPT THIS GOES OVER STATE LINES AND USES WIRE TRANSFERS IN THEIR THEFT... SO THAT MEANS ITS FEDERAL . In case you're wondering the definition of sponsorship, I will include that as well. From the dictionary sponsorship /'sp??ns????p/noun plural sponsorships 1 : an arrangement in which a sponsor agrees to give money to someone or something That means THEY WOULD BE GIVING ME MONEY...NOT THE OTHER WAY AROUND!!!! I want ALL OF MY INFO DELETED AND REMOVED FROM ANY AND ALL ASPECTS OF THIS COMPANY AND ASSOCIATED COMPANIES IMMEDIATELY, I WANT MY MONEY RETURNED TO ME, I WANT THEM TO HAVE TO PUT ACTUAL FACTUAL INFO ON ANY AND ALL CORRESPONDENCES WITH ANY POTENTIAL OR WOULD BE VICTIMS IN THE FUTURE!!! BEWARE!!

    Business Response

    Date: 11/28/2022

    We are sorry to hear this. Member has been refunded

    Customer Answer

    Date: 04/18/2023

    I noticed money being taken out of my account on 3 separate occasions! I have contact this company and was told it would be refunded (as they had tried to take money from me by creating a absurd and fraudulently deceptive pyramid scheme regarding my vehicle!). I have also made a complaint on here prior to this, which is when I was notified that they apologize and they would refund me the money. It's been months! They charged me 3 separate charges, $ ***** . I want this business to be held accountable, for lying to me, for the deceptive advertising it has! They can contact me directly to find out where to send my money via the email address supplied

    Business Response

    Date: 04/21/2023

    The refund has been processed. It was a monthly subscription, that is why you see monthly charges. Please email us directly if you need any further assistance and we will be happy to work with you

  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 35.10$ they mislead me to believeinf I was receiving a service

    Business Response

    Date: 11/03/2022

    We have refunded his payment. Please note - he just signed up yesterday and filed the complaint the next day. We hadnt even sent him his welcome package yet and he did not set up his account. I am not sure why this is a complaint but he has been refunded in full.

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