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Business Profile

Auto Customizations

Carsponsors.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The whole thing was a scam and i as all the others fell into it Ive emailed several times to get a refund and get the problem fixed yet they still continue to ignore my emails and not end my subscription this is stupid and shouldve never been made it was very misleading and didnt give any sort of sponsor or discount on products 0 out of 5 stars!!!

    Business Response

    Date: 04/28/2023

    Very confused by this report as we just offered you a full sponsorship yesterday and you have been communicating with us. Please contact us directly to help you further

  • Initial Complaint

    Date:04/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a sponsorship just to find out there was a bunch of extra steps. Which cool whatever. But our of nowhere they took $14 out of my account today assuming for a subscription that I wasn't aware came with the the sponsorship I couldn't even use

    Business Response

    Date: 04/25/2023

    I am sorry to hear this - please email us directly and we will be happy to work with you to find a solution

  • Initial Complaint

    Date:04/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i was charge 39 dollars from them saying they would pay for parts with the subscription just to get coupons this is a scam and i want a refund!

    Business Response

    Date: 04/21/2023

    We are sorry to hear this. Please contact us directly and we will be happy to work with you to find a resolution

  • Initial Complaint

    Date:03/30/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found out that my Carpsonsors.com subscription was a scam and now i'm getting charged $30 every month and i want to cancel my subscription

    Business Response

    Date: 03/31/2023

    An email to us is all that is required to cancel. This subscription has been canceled.

  • Initial Complaint

    Date:03/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Carsponsor.com seem real but its not legit, I just dont trust it, I researched and said it is a scam, I just want to cancel the memebership or sponsorship, I would say do your research next time, to save you $40

    Business Response

    Date: 03/21/2023

    We are sorry to hear this. This has been resolved

  • Initial Complaint

    Date:03/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When signing up it promises ***** dollars for a part not telling you that you need to get another business to join their website to get it. Totally misleading. Most of the companies dont even have parts for my truck I basically got charged 80 dollars for absolutely nothing. I had previously asked for a refund and cancel before I even fully signed up then I asked again after they charged me another 40 dollars and they said it was outside of the refund period even thought I emailed them both times the same day it charged my card and never ordered a single part / used there service a sponsorship doesnt mean a 10 percent discount it means that in return for advertising for a company they will give you products to post and show people. Its false advertising and I would like the full $78 returned to my account.

    Business Response

    Date: 03/29/2023

    This member was refunded in full on March 15, 2023

  • Initial Complaint

    Date:02/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to this company called CarSponsors.com a while back without doing any research on it and come to find out that it is a scam company. They have removed 5 monthly charges from my account and I have nothing to show for it. I dont care about the money I have lost to them, I just want the charges to stop. They have no real way of contacting them and there is no where on the site to cancel my subscription. I want these charges to stop and I want out of my membership with this bogus company.

    Business Response

    Date: 02/25/2023

    The member emailed us letting us know he wanted to be canceled and we canceled his subscription the same day. 

  • Initial Complaint

    Date:02/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A couple of months ago I received an Email with an invitation and very misleading description to "Carsponsors.com". At no point in reading all of these false information and false advertising they listed on their website did I read on the screen anywhere about a monthly residual payment for this service. I actually decided against it and I closed out the page to soon after get another email offering a discount for half off of the original price. Here we are two months later and 80+ more dollars and they have no way to contact other than a breif contact submission form. No email and no phone numbers are provided for a source of professionally operated business etiquette. The company offers you no real service or product and when you do speak to someone it's only going to be to let you know they received your application and your accepted nothing more nothing less. In the end they are the basic example of what to look for if you are looking for a scam sponsorship scout. They promise all the good and deliver absolutely nothing. They mislead people into accepting terms and conditions that you don't get to read unless you click off of their site and get redirected to small printed terms and conditions that you will. Never actually read through. I'd give them a 1 out of 10 for rating. The 1 is only because they use a very good choice of words in order to scam everyone.

  • Initial Complaint

    Date:01/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 27th, I purchased the pro level sponsorship package, 15 minutes later, I realized that the company had lied about several things regarding their services and their rating on BBB. I quickly reached out to the company and asked to cancel my subscription and get a refund. At this point I hadnt gotten anything out of my purchase anyways. Its now January 31st and since then they have refused to issue me a refund. On top of that they continue to send me emails with deals RIGHT after my purchase, right after purchasing the subscription ************ for 50% off and today ************ for a free subscription. There is nothing to get out of this company. You pay $40 for discount codes you can find online. Its a scam and honestly if the company has just refunded me, I wouldnt have felt the need to come here and spit my concern, but they refused.

  • Initial Complaint

    Date:01/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to cancel my membership and i sent out an email to carsponsors, i just keep getting money out of without buying anything.

    Business Response

    Date: 01/17/2023

    We canceled your subscription the day you requested the cancelation - On Jan. 15th. Your cancelation along with time stamp is included

    El Gordis started the conversation
    From: El Gordis <**************************>
    Jan 15, 3:32pm
    Anyone
    , 
    Active
    Id like to cancel my membership, I will apply again in the future

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