Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on our home on October of 2023. We created a punch list of items that need repair or replacement. As of today none have be completed. We have complained to them numerous times with no responce.

  Business Response

  Date: 05/21/2024

  Good morning,

  We have been waiting on the tiles to comes in, **** our field ******* will be checking  with our sub contractor to see if he has received them. If he has the tiles we will schedule with the Foray on Wednesday the 29th at 9am to complete his repairs with the tile and installing of his microwave aft back splash goes in. I beleive they have a medicine cabinet that they want installedas well.  I apologize for the delay, as these items where not an emerency repair. 

  Customer Answer

  Date: 05/21/2024

   
  Complaint: 21674613
  
  I am rejecting this response because: Here is the total list of items needing to be replaced or repaired.

  Kitchen backsplash tile is not what we ordered.
  Master bedroom window has a vacuum leak. Its always fogged up. **** is aware.
  Replacement microwave needs to be installed. Can be done when backsplash is completed.
  Medicine cabinet needs to be installed in the Master bathroom.
  3 defective bullnose tile need replacing in the master.
  The dining room light needs to be relocated. **** is aware.
  Screen for the kitchen window needs to be replaced. **** is aware
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/04/2024

  Hello,

  Windemere has responded to them several times over the months, maybe not as quickly as they wanted.  We where out there last week to try to take care of there concerns, and they had to go out of towm, so it was reschedule Tuesday June 4th. ***** our tile sub contractor and **** our filed suoervisor where there to go over what needs to be done.  ***** and ************* decided not to replace the back splash.  As far as I know **** is taking care of all othere concerns.  Thank You  *********************

  Customer Answer

  Date: 06/04/2024

   
  Complaint: 21674613
  
  I am rejecting this response because:

  Kitchen backsplash tile is not what we ordered. COMPLETED
  Master bedroom window has a vacuum leak. Its always fogged up. **** is aware. NOT COMPLETED
  Replacement microwave needs to be installed. Can be done when backsplash is completed. COMPLETED
  Medicine cabinet needs to be installed in the Master bathroom. CAN'T BE DONE. COMPLETED
  3 defective bullnose tile need replacing in the master. TILE HAS BEEN ORDERED NOT COMPLETED.
  The dining room light needs to be relocated. **** is aware. COMPLETED
  Screen for the kitchen window needs to be replaced. **** is aware.  NOT REPLACED YET.
  Sincerely,
  
  *************************

  Business Response

  Date: 07/09/2024

  Hello,

  Windemere has addressed all of ************* repair request. **** has his window ordered due in this week we where told and his screen had to be re order for a 2nd time as it comes from the manufacturer. **** has spoke to ************* and has explained the isse with the screen. I hope this has been resolved.  Thanks

  Customer Answer

  Date: 07/09/2024

   
  Complaint: 21674613
  
  I am rejecting this response because:

  
  Master bedroom window has a vacuum leak. Its always fogged up. **** is aware. NOT COMPLETED
  5 defective bullnose tile need replacing in the master. TILE HAS BEEN ORDERED NOT COMPLETED.
  Screen for the kitchen window needs to be replaced. **** is aware.  NOT REPLACED YET.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/10/2024

  We are doing everything we can, as **** has explained that to you.  As soon as we have the materials in ****************** will be out to install and finish the last of your punchout list. Thanks

  Customer Answer

  Date: 07/10/2024

   
  Complaint: 21674613
  
  I am rejecting this response because:

  the tile in the bathroom has not been replaced.

  yes, **** has communicated with me but I am not going to accept until these issues are resolved.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a change request to add electrical outlets to the back of the house for the future kitchen. **** paid in full.It is already 11 months since the house was completed, and work on additional electrical outlets for ******************* has not even started. I contacted Windemere Homes almost every other week and got nothing but the promises.Per the signed agreement, please refund the money paid.Please refund $660.00 for not doing electrical work.

  Business Response

  Date: 01/15/2024

  Hello,

  There was a issue with *************** when they went out there to install the outlets, that they would not be the correct outlet that he would need for a kitchen in the future. There for we have refunded his money. He was a very difficult person to schedule appointments with. Since my last conversation with him, he was find with us giving his money back. 

  Best Regards

  *********************

  Project Coordinator

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into brand new house built by Windemere in May 2021. By March of 2022, the front concrete sidewalk leading from driveway to front door, sunk to the point it was out of code compliance for tripping hazard. Due to faulty construction. Windemere decided by their means and method, to grind the uneven surface, and texture the entire sidewalk and paint, to match the front door landing. By Sept. of 2022, the sidewalk continued to drop, yet again becoming out of code and an even higher tripping hazard. After over 5 months of excuses and delays, Windemere finally replaced the sidewalk. However, they refuse to pay for texturing or painting to match their original repair. I complained several times in writing and provided Windemere, a copy of the invoice for the texturing. I painted the concrete, and I am not seeking compensation for the paint. Windemere refuses to answer my request for reimbursement for the texture. Windemere repaired the faulty construction by grinding, then texture and paint. But refuses to complete the repair of their failed original repair. If we didn't have faulty construction, Windemere would not have to repair. It was Windmere means and methods as to the repair. The repair failed, and Windemere replaced the concrete. But refused to pay for the texture to match the rest of the sidewalk. I am seeking the cost of the texture. I supplied Windemere a copy of the invoice. $700.00

  Business Response

  Date: 05/11/2023

  There was a crack in the sidewalk so Windemere Homes went out, on our own accord.

  No other company would ever go out and do that. Windemere Homes went above and beyond and we feel that we did our best. 

  Customer Answer

  Date: 06/27/2024

   
  Complaint: 19868206
  
  I am rejecting this response because: We moved into brand new house built by Windemere in May 2021. By March of 2022, the front concrete sidewalk leading from driveway to front door, sunk to the point it was out of code compliance for tripping hazard. Due to faulty construction. Windemere decided by their means and method, to grind the uneven surface, and texture the entire sidewalk and paint, to match the front door landing. By Sept. of 2022, the sidewalk continued to drop, yet again becoming out of code and an even higher tripping hazard. After over 5 months of excuses and delays, Windemere finally replaced the sidewalk. However, they refuse to pay for texturing or painting to match their original repair. I complained several times in writing and provided Windemere, a copy of the invoice for the texturing. I painted the concrete, and I am not seeking compensation for the paint. Windemere refuses to answer my request for reimbursement for the texture. Windemere repaired the faulty construction by grinding, then texture and paint. But refuses to complete the repair of their failed original repair. If we didn't have faulty construction, Windemere would not have to repair. It was Windmere means and methods as to the repair. The repair failed, and Windemere replaced the concrete. But refused to pay for the texture to match the rest of the sidewalk. I am seeking the cost of the texture. I supplied Windemere a copy of the invoice. $700.00 Business response 05/11/2023 There was a crack in the sidewalk so Windemere Homes went out, on our own accord. No other company would ever go out and do that. Windemere Homes went above and beyond and we feel that we did our best.
  
  Sincerely,
  
  ***************

  Business Response

  Date: 06/28/2024

  Once again I feel Windemere replaced the concrete, to satified the customer concerns with the dip in th sidewalk. It was determine that it was not that big  of a dip, but we explained we replaced the sidewalk but he would be responsiable for re texturing and paint. Which has been done. Thank

  Customer Answer

  Date: 11/25/2024

   
  Complaint: 19868206
  
  I am rejecting this response because:

  That is a flat out lie 

  The sidewalk sink, leaving a 1/2 tripping hazard. 

  A copy of the code was given to Windemere stating 1/4 was max allowed. 

  Windemere directed the contractor to replace. At no time was I ever informed that Windemere would NOT texture and paint, until I called the office and was informed that **** said he wasnt going to. 

  Thats what started the whole process 

  Email correspondence can be supplied. 

  Additionally, this was the 2nd time Windemere repaired that sidewalk 

  First time they decided to grind the edge down. And they textured and painted the entire sidewalk. Not just the original landing 

  So, with that being said, Windemere textures the entire sidewalk and painted from a prior repair 

  So they should texture and repaint their original repair 

  The 1st repair was theyre means and methods

  I would not ask for texture and paint on a bare sidewalk. But since they originally textured and painted?

  They should be responsible to repair or replace to existing condition

  ***** Lips ??

• Initial Complaint

  Date:10/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started the contract with the Windemere homes in order for them to build the house. They gave us a list of their lenders we had to go through. The prices were saying 5-10% down and my credit is around 800, so not an issue with the bad credit. Their first lender provided very unfavorable terms of the contract with higher interest rates than the industry and requested 50% down. We did not accept the terms and tried talking with the office manager ****** who would yell over the phone said go to another bank from the list and hung up the phone. The other 2 companies we tried said that with current economic situation they are only able to give $100,000 in loan and we were seeking $250,00-$300,000. The third company (who ****** said she is her good friend) was on vacation for 2 weeks and would not return the calls or send us any estimates. So the time dragged, we tried numerous times to contact Windemere office and they would not return the calls to us, then we would call from another number they would pick up and put us on hold and then hung up. Nightmare dealing with them, we said we do not want to do business with them or any of their mortgage providers and we requested our deposit of $36,000 back. They refused and said we need to get a mortgage or they will not get us $$ back. We obtained our own mortgage company, got the standard rates and everything was ready to proceed when our law firm encountered the *** (lean on the property that was just a lot) we requested the office to remove the lean and she would not respond (and before the business responds and says they had hurricane that email went out weeks before the hurricane and still no one would respond). This will go into the court and we will continue to fight until we get our deposit back. We want BBB to review and help with this complaint and review their A+ rating as you can see there are multiple complaints about the business. thank you

  Business Response

  Date: 01/13/2023

  RE:     BBB of *****************.
              Complaint ID#: ********
              Consumer:  *************************************
  
  To Whom It May *************** to the limited amount of characters for this response, we have attached a Letter of explanation.  Please see attached. We went into contract with ************************************* on February 14, 2022.  (Please see attached the contract).  The customer had obtained a prequalification letter from *************************.  Windemere Homes has been trying for months to help the customer.  However, every couple of months, they change their mind about lenders.  We had two increases in pricing and never went up on pricing after they changed to several different lenders.Per the contract, it states the following:Buyers will immediately make an application for a Mortgage Commitment of $328,410.00 to finance this   Agreement. In the event Buyers are not able to obtain a Mortgage Commitment from loan sources acceptable to Builder within 60 days then this transaction shall be voided (at the discretion of the Builder) and, if there is a price increase after the 60 days, the Buyer is responsible for paying for this increase if they wish to move forward and continue trying to obtain the Mortgage Commitment for the new purchase *************** costs to the Buyer explained below. It is the Buyers obligation to track the progress of the construction of the home to lock-in their interest rate and prepare for final settlement.Furthermore, once ************************* was ready to close on the loan, the customer had decided that they were not happy with the rates and began shopping for a new lender, never once informing the builder of these changes, and the contract states.