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Business Profile

Real Estate

Crossroad Realty of Marion County, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

    Business Response

    Date: 01/28/2025

    The tenant placed the work order on 12/19/24. We contacted the owner with the concern, and they asked us for multiple estimates. This was all during the holiday season, so estimate times were difficult to schedule with the pest control companies, but were completed as soon as we were able to schedule them.  We then sent the owner the estimates.  When we did not hear from the owner within a week, we emailed the estimates again, requesting approval.  In the meantime, the tenants advised us that they would also be ***** bombing the property.  When we still did not hear from the owner, our broker personally reached out to the owner and received verbal approval.  After verbal approval was received, we immediately contacted the selected pest control company.  We signed the contract and paid for the services. The pest control company will be at the property this Thursday, January 30, 2025. We are required to give all tenants 24 hours notice prior to entering a property, and as the treatment is being done on 5 properties, we have to make all tenants aware. 

  • Initial Complaint

    Date:12/19/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 18804267

    I am rejecting this response because:

    Sincerely,

    *************************

    Business Response

    Date: 01/13/2023

    Dear Sirs,

    ************************* was a tenant the has vacated he property effective Jan. 10 2023.  ****************** owes a balance for rent and damages to the property.  after subtracting her bill for lawn care, there is still an outstanding balance due.

    Reguards

    CrossRoads Realty and Property Management

Crossroad Realty of Marion County, Inc. is NOT a BBB Accredited Business.

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