Important information
- Customer Complaint:The company has requested prior to filing a complaint please email [email protected], in an effort to get your issue resolved.
Complaints
This profile includes complaints for Optimum RV's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 161 total complaints in the last 3 years.
- 39 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Saturday, June 11th my fiancé and I were sold a 2022 fifth wheel from Optimum RV in Ocala, FL. We were told we would receive a call the following Monday, June 13th to schedule a walk through. I did receive a call stating the next walk through appointment was not available until Tuesday, June 21st. However, living in an hour and a half away and with both of us working full time the only available day we have to drive out to the dealership is Saturday. So, our walk through was scheduled for Saturday, June 25th at 1:00. Come Saturday, we arrived at 12:45. We checked in at our scheduled 1:00 time. Come 2:00 we checked in again and asked what the hold up was and were told the outside was being detailed. At 2:30 my fiancé saw the service techs all huddled around the fifth wheel looking at it like something was wrong. So, he decided to go over and check it out. After they had hooked up the water for the walk through, all of the water outlets started leaking. Kitchen sink, bathroom etc. causing water damage to the floor and cabinets. I do not understand how the dealership knew we were coming to do a walk through for two weeks and did not work out any of the kinks before hand. Causing us to waste our time and day to drive out. We called every day twice a day to speak with anyone in regards to a follow up on the walk through and what will be done/is being done only to be given a "no one is available at the moment we'll call you back" with no call back. Finally a week later we spoke with Johnny (supposedly the GM) who told us he would NEXT DAY a check for the first 3 payments on the camper due to our experience and service. It is now the third week and no check. My fiancé and I still call every day twice a day with the same issue as before. I finally paid my first payment myself because we still hadn't received the check and the payment was already a week overdue. As you can imagine we are beyond furious with this business and regret giving them our time and business.
Business Response
Date: 08/25/2022
Business Response /* (1000, 5, 2022/07/29) */
Thank you for brining this to our attention. It is being thoroughly investigated. Someone from the Optimum RV management team will be reaching out shortly.
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