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Business Profile

Outdoor Kitchens

Paradise Grills

Headquarters

Reviews

This profile includes reviews for Paradise Grills's headquarters and its corporate-owned locations. To view all corporate locations, see

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Paradise Grills has 43 locations, listed below.

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    Customer Review Ratings

    4.93/5 stars

    Average of 1,071 Customer Reviews

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    Review Details

    • Review fromTARA M

      Date: 05/22/2025

      5 stars
      This company is awesome!! The two guys that work there are extremely knowledgeable and created my beautiful design! Price was so good as they helped package it to get me the best deal! Delivery is fast and flexible. Cannot say enough good about them!
    • Review fromDerrick H

      Date: 05/20/2025

      5 stars
      Great experience all around! I was helped by Abdul at the Phipps plaza location. He showed me the showroom and some grills which were impeccable. I will be returning
    • Review fromEmily R

      Date: 05/20/2025

      5 stars
      The showroom in Indianapolis is fabulous and Jamie is awesome to talk with. I can’t wait to buy my own place one day and have a Paradise Grills island of my own!
    • Review fromValeska C

      Date: 05/19/2025

      5 stars
      I couldn’t be happier with our outdoor kitchen!

      The entire process was smooth from start to finish, and the delivery and installation were absolutely perfect. I highly recommend Paradise Grills for anyone looking to upgrade their outdoor space!
    • Review fromKen C

      Date: 05/19/2025

      1 star
      Had my flat top grill for less than two years. Used it maybe 15-20 times. The grill warped during cooking the last time I used it. While I was cooking, I heard a loud crack / pop, checked the grill and saw that the middle back of the grill warped. The back middle of the grill is about 1 inch lower than the sides now. This is not like a baking sheet warping on the corners (google warped flat top grill and most images will show the corner), this is the back middle section of the grill and the backsplash like part caving downward.

      I put in a ticket to Paradise Grill (the company, not the retail store), and they responded back to me the next day asking for more information and photos. Sent them back the same day.

      After sending multiple followup emails, I got a response 45 days later that I needed to send another pic that shows the regulator for the gas connection. I responded that the pic I sent did have it and resent the pic. That was two weeks ago, and there has been no response.

      After speaking with other businesses, I have learned that the part that warp/buckled is the heat shied and that it is very odd that it buckled like that.

    • Review fromSharee M

      Date: 05/18/2025

      5 stars
      The experience I had at this location was fantastic. The young man named Joseph was extremely helpful and knowledgeable. If you are looking for any out door upgrades this is the place to go.
    • Review fromZoe I

      Date: 05/18/2025

      5 stars
      We had a great experience with Joey at Paradise Grills. He helped us find the exact unit we were looking for. We use it weekly and absolutely love it!
    • Review fromIngrid M

      Date: 05/17/2025

      5 stars
      While browsing the showroom in Uptown Boca plaza, the extensive selection of high-quality outdoor kitchen products and the exceptional service provided by the staff led to an unexpected purchase. The knowledgeable and friendly staff guided me through the selection process without any pressure, ensuring I found the perfect fit for my outdoor cooking needs. Their professionalism and attentiveness made the shopping experience enjoyable and stress-free, ultimately leading to a purchase that I hadn't initially planned.
    • Review fromBryanna R

      Date: 05/16/2025

      5 stars
      Visited the Lake Nona showroom and Jeff was very helpful. We are excited to get our outdoor kitchen.
    • Review fromLorenzo P

      Date: 05/15/2025

      5 stars
      Ian from Paradise Grill is at 3702 37th St, Orlando, FL 32805. His knowledge and recommendations were the best. He is extremely recommended if you're looking to acquire a complete BBQ experience.

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