We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Outdoor Kitchens

Paradise Grills

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Paradise Grills's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paradise Grills has 43 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4.93

    Average of 1,066 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • George R

      Date: 12/07/2022

      We had a great experience with Jeff at the Clermont showroom. He was so helpful in assisting us in selecting the best outdoor kitchen for our home. Thank you Jeff and Paradise Grills!!

    • Tommy M

      Date: 12/05/2022

      Horrible experience from day one. My setup is 3-4 years old. Grill is horrible after the first year. Rusts badly and they don't honor their "lifetime warranty claim". They charge for service tech visits. The plaster falls apart after a couple years and they will send a plaster repair kit but don't honor "lifetime warranty claim". Anything that rusts is wear and tear. The top brace that holds my tiki top on is considered wear and tear. They made a reference to driving a car and replace tires. I don't drive a top of a tiki bar. This is the second time I've had rust and flame issues on grill but nothing is covered under their "lifetime warranty claim". Don't be scammed by these guys. Looks good in beginning but any issues you have will not be covered like the sales guys state in the show rooms. I've got a Webber grill too and call them and every time they replace anything needed. Even rusty grates. This place is a scam. Take it from someone who has had one for a few years now. Jess the customer service rep is rude and unhelpful and while kelsi was nice everything I needed done comes with a cost. Lifetime warranty is a scam. Call your local outdoor design company and get one built. Better quality and service. I used cascade outdoor design on my last setup and it was night and day. And also the radio they put on the unit is junk. It has never worked right. I've added just a few pics of the stuff that is not covered under their lifetime warranty claim.

    • Scott B

      Date: 12/03/2022

      Scott B

      Date: 12/03/2022

      I purchased the GX-6 from the Boca Raton location. My in store buying experience was pleasant and I was Initially happy with my purchase. What you need to know is they lock you into an air tight contract and once you sign good luck getting any customer service help or any warranty items fixed because the contract excludes nearly everything. First I made the mistake of ordering the NG grill when I needed the LP...to get this minor issue changed months ahead of delivery time took about 8 emails and 4 phone calls. I basically had to threaten going back to the store and causing a scene to get them to fix it. The grill was delivered on time and the guys that put it together were very professional and nice. The issue is this product is really a cheap piece of >>> The grill gets up to 1000 degrees even on a low setting so something is clearly defective. there is discoloration of the steel within weeks. the counter top is not flush with the base to which my warranty claim was denied because that's the way its supposed to look. the gfci outlet trips everyday and is painful to reset. They sent me a new gfci outlet and I'm supposed to pay an electrician to come fix it because again read the contract. The fridge is the cheapest model available at any store and they just slapped a paradise grill emblem on it. Anyway the product and customer service is awful and the buying experience is designed to mask that from you. I've heard horror stories of private contractors and custom built outdoor kitchens so I thought the pre-fab was the way to go. Big mistake. this thing cost over 8k so I'm stuck with it for a while. I would strongly advise doing any business with this company.

      Paradise Grills

      Date: 12/08/2022

      We apologize for any inconvenience you experienced. Our in-house technician is trying to reach you to troubleshoot the grill. Please contact us at 800-604-2023.

    • Mirdjine P.

      Date: 12/01/2022

      I stopped in the pompano location a couple days ago and I was helped by Eric. He showed me all the different options and helped picked out what would work best for me. I will be coming back soon!

    • Charles W

      Date: 11/30/2022

      Maurice at the Wellington Showroom is amazing! We enjoyed our visit and purchasing experience!

    • Hugo C

      Date: 11/27/2022

      The service was great and was able to find what I was looking for. Thank you Omar for the excellent help and for helping me find what I needed.

    • Johanna O

      Date: 11/26/2022

      I was able to stop by the showroom in Pinecrest, I was surprised with their concept. I have never considered the prefabricated option but the team was very knowledgeable and helped guide me towards the configuration that best fit my patio. Love the turn out

    • Laura R

      Date: 11/23/2022

      Excellent service, expert advice. Thanks to Garrett! The beautiful completion to our new home.

    • Lydia K

      Date: 11/22/2022

      The Paradise Grill's Sales Rep Sean ********* has been extremely helpful for us choosing the appropriate grill unit. He is very professional and knowledgeable about every aspect of the outdoor kitchen equipment and he has a really pleasant demeanour that makes the buying process a real pleasure.
      Thank you, Paradise Grills for having such a wonderful employee!
      Sincerely,
      Lydia *****

    • Kevin A

      Date: 11/19/2022

      Great products and pricing. Sean Tom and Steve were all great to work with. We highly recommend Paradise Grills if you are looking for an outdoor kitchen.

    Paradise Grills is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.