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Business Profile

Swimwear

Everything But Water

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimwear.

Complaints

This profile includes complaints for Everything But Water's headquarters and its corporate-owned locations. To view all corporate locations, see

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Everything But Water has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/10/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a swimsuit from everything but water over a week ago. I am a frequent customer both in person and online. This suit was available on sale at a 50% discount. I received a confirmation email for the sale. I contacted them a week later, after not receiving any tracking information that was supposed to come on July 7. They responded and said that the suit was no longer in stock, and the order was being canceled. I asked them to send me the same suit, and a different color at the same sale price. They refused. I can provide emails confirming all of this as you require.

      Business Response

      Date: 07/29/2024

      The email *************** received was a message letting her know that the order was received.  This was not a confirmation that the item shipped. The messages states:

      "Thank you for your order, *******. We'll start working on it right away. You will receive confirmation as soon as it ships."  Unfortunately, if the traffic to the website is heavy, as it typically is during our Sale periods, some items may sell out before we can ship.  This is what happened with this order.

      The suit was marked down only in the colors that were discontinued.  The new season's colors just arrived and are not marked down therefore we could not honor the sale price on new inventory. 

       

       

    • Initial Complaint

      Date:07/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When your purchasing an item and your checking out there are several selections to choose from for shipping method. They charge a $25 shipping for 1 to2 day delivery. When I called to ask why I haven't received my tracking after 2 days they stated that the 1 to 2 days is after their 72 hour processing. This company should not be charging customers additional shipping cowt if they are not able to ship the item in which the customer selected.

      They stated that they make announcement on their online fine print when you put the item in your cart but when you give the option of a faster delivery after that fine print the customer is thinking they are paying for a quicker service and by passes the 72 hour processing. This is false information.

      Business Response

      Date: 08/26/2022

      Business Response /* (1000, 5, 2022/08/12) */
      Our website clearly states, in two places, "items may take up to business days to process before shipping". See attached screen shot.

      What she fails to mention is that we refunded her the $25 shipping even though our websites states the above.

    Everything But Water is NOT a BBB Accredited Business.

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