Complaints

This profile includes complaints for Central Florida Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Central Florida Investments, Inc.

  2801 Old Winter Garden Road Ocoee, FL 34761-2965

• 

  Central Florida Investments, Inc.

  12000 Cypress Run Dr Orlando, FL 32836

• 

  Central Florida Investments, Inc.

  131 SW Webbs Gln Lake City, FL 32024

• 

  Westgate Resorts, LTD

  915 Westgate Resort Road Gatlinburg, TN 37738

• 

  Westgate Resorts

  PO Box 31515 Tampa, FL 33631-3515

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 1, 2024 I was approached at a football game and asked to participate in a vacation experience I was not explained a lot of details but I paid for this experience because I was in a hurry and at the time it sounded like a great deal. I was told I could cancel at anytime with full refund. After I got home I did research and decided to cancel and have been trying to get my money back since June 4,2024 with one excuse after another from this company. They have said they were gonna send an email for me to follow to get my money back I still havent received it, the lady in charge has been out of office every time I try to call and talk to her. They report they have tried to contact me by phone but I have no missed calls or messages and they have the right number. I dont know what else to do. They even have sent me more offers on my email and I have talked to them in person where they have offered me more deals but cant give me an answer to how to get my money back.

  Business Response

  Date: 08/02/2024

  August 2, 2024
  
  
  *****************************
  Consumer Affairs Representative
  BBB serving Central Florida
  **********************************************************************************************
  
  RE: *************************
         Complaint ID # ******** *********
  
  Dear ********************,
  
  Westgate Resorts is in receipt of your correspondence regarding ****************** complaint.We thank you for the opportunity to respond.
  
  *******************, please be advised that due to an issue with the system used to take the initial payment, ******************** had to be forwarded an email to process the refund she is due. Unfortunately, the email address on file was incorrect. As of yesterday, the email address has been updated and ******************** should have received the email which includes the information to process her refund. If she has still not received the email, we encourage her to reach out to our team; we will be sending her our contact information directly via email.
  
  We thank you for the opportunity to be of service.
  
  Respectfully,
  
  ****************, Executive Team
  Owner Relations Correspondence
  ********************************************** (Attn: ****************)
  
  Sb/bp

• Initial Complaint

  Date:07/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,We have been with Westgate for a year and feel misled by your representatives. During our tour, we were promised 5 free amusement park tickets and a 3-day stay, but instead faced aggressive sales tactics to purchase a timeshare we didnt want.Despite repeatedly saying no, we were pressured into a purchase. Afterward, **************** noticed an unauthorized charge on his debit card, and when we tried to use our stay certificate, we were told it was void. We learned that payments had started immediately, contrary to what we were told.When **************** called to seek help, he was threatened with severe consequences for non-payment, which forced us to continue payments. We were also assured we could sell the timeshare back to Westgate, but that has not happened.Given these circumstances, we wish to terminate our contract and request reimbursement for the distress this situation has caused us.Sincerely,********************************* & LeBlanca Harbin

  Business Response

  Date: 08/07/2024

  August 7, 2024
  
  
  *****************************
  Consumer Affairs Representative
  BBB serving Central Florida
  **********************************************************************************************
  
  RE: ********************************* and LeBlanca Harbin
         Complaint ID # ******** Account # *********** *********
  
  Dear ********************,
  
  Westgate Resorts is in receipt of your correspondence regarding ********************************* and **************** complaint.We thank you for the opportunity to respond.
  
  Please advise ******************** and **************** that their account has been cancelled via default, due to non-payment, per the terms of the contract. As such, they are no longer the owners of record.
  
  We thank you for the opportunity to be of service.
  
  Respectfully,
  
  ****************, Executive Team
  Correspondence
  ********************************************** (Attn: ******************************

• Initial Complaint

  Date:07/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in January 2019, we were misled into attending a sales presentation disguised as a free breakfast at Westgate Villas in Orlando. Despite repeatedly expressing no interest, we were subjected to high-pressure sales tactics by multiple representatives, who crowded us and made us uncomfortable. They falsely claimed that the timeshare was a profitable investment, that we could easily sell or rent it out, and that we would have great flexibility with a floating week. They distracted us during the contract signing, preventing us from reading and understanding the terms fully.After purchasing, we discovered these promises were lies. The timeshare was unusable due to constant unavailability, and Westgate refused to assist us in selling it. The COVID-19 pandemic exacerbated our inability to use the timeshare, leading to significant financial strain. Additionally, the stress from this situation contributed to the breakdown of our marriage.Despite contacting Westgate multiple times since August 2022, including a detailed two-page letter outlining our issues and financial hardships, we have received no response. Their silence is unprofessional and unacceptable. We demand the immediate cancellation of our contract and a refund of the money paid, including the down payment made under false pretenses.We have no interest in any loan restructuring or further so-called assistance from Westgate. We simply want to terminate our agreement and be free from this financial burden.

  Business Response

  Date: 09/04/2024

  September 4, 2024
  
  
  *****************************
  Consumer Affairs Representative
  BBB serving Central Florida
  ********************************************************************************************
  
  RE:***************************
         Complaint ID # ******** - Account # *********** - *********
  
  Dear ********************,
  
  Westgate Resorts is in receipt of your correspondence regarding **************** complaint.We thank you for the opportunity to respond.
  
  First and foremost, we are truly saddened to read about the difficult situation *************** is currently facing and any inconvenience she may have experienced due to COVID-19. We are aware that such events can result in hardships in our lives and strive to be of assistance when our owners are confronted by them.
  
  Please understand that a review of **************** correspondence confirms that she has not provided any new allegations for Westgate to research and no additional documentation in support of her previous ones. As previously advised, our research has concluded that on the date of purchase, *************** received full and fair disclosure of all matters pertinent to the transaction. While she may not agree with our responses, Westgate has addressed her concerns, and absent documentation that would negate her signatures, Westgates position remains that the contract is valid, legally enforceable, and will not be cancelled. Additionally, please know that we will be issuing copies of our previous responses to **************** via the email on file so she may further review.
  
  While Westgate is unable to control whether **************** chooses to accept our offer of help, we again reach out to assist her. For further assistance with her Westgate account, we ask that **************** please contact our Contract Mediation Department,by phone, at **************. Please keep in mind that these department referrals do not offer cancellation services nor will provide an altered response.
  
  We thank you for the opportunity to be of service. Should any further concerns arise following this response, please do not hesitate to reach out to us at the email below.
  
  Respectfully,
  
  **************, Executive Team
  Correspondence
  Westgate Resorts
  **********************************************
  
  Ak/am

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22004266
  
  I am rejecting this response but I do appreciate your response and for acknowledging the difficulties we are facing. We appreciate your empathy and willingness to assist during this challenging time. However, I must reiterate that in this position regarding the cancellation of her timeshare contract; Despite the full disclosure provided at the time of purchase, we are currently in a financial hardship, exacerbated by the impact of COVID-19, makes it impossible for me to continue meeting the obligations under this contract. The inability to pay the past due balance, as outlined in your response, is a direct consequence of her financial strain, and the proposed solutions do not address her primary concern: the need for contract cancellation. Given the extenuating circumstances and the continued financial burden on us, I respectfully request that Westgate reconsider its stance on this matter. We are seeking a resolution that acknowledges our current situation and offers a viable path to exit the contract without further financial detriment. If there are any alternative solutions or accommodations that Westgate can offer, please advise accordingly. Otherwise, we would appreciate a more detailed review of her case with potential options for relief, beyond what has already been proposed.

  
  Thank you for your attention to this matter. We look forward to a constructive resolution.

  Sincerely,
  ***************************

  Business Response

  Date: 09/12/2024

  September 12, 2024
  
  
  *****************************
  Consumer Affairs Representative
  BBB serving Central Florida
  ********************************************************************************************
  
  RE:***************************
         Complaint ID # ******** - Account # *********** - *********
  
  Dear ********************,
  
  Westgate Resorts is in receipt of your correspondence regarding **************** complaint.We thank you for the opportunity to respond.
  
  Please recognize that Westgate has addressed **************** concerns on multiple occasions and our position remains unchanged. While she may not agree with our standing, we ask her to understand that this disagreement does not negate the contractual obligations agreed to at the time of purchase. Westgate must rely on the legal documents that were executed at the time of sale and the contractual agreement reached between her and Westgate. At the time of the execution of these documents, **************** was provided with a state-mandated rescission period for contract cancellation with clear instructions, as well as the mandatory timeframe, had she decided to cancel. Because we have nothing on record to show that **************** cancelled within the allotted timeframe, it is Westgates position that the rescission period for contract cancellation has passed; as a result, her request for cancellation has respectfully been denied.As such, the contract is valid and enforceable.
  
  While Westgates position stands firm, please keep in mind that, **************** does have the option to use, rent, sell, or will the property; however, this would be at her discretion as Westgate has no form of resale or rental program. While Westgate does not offer assistance with this, a comprehensive timeshare resale resource is available at the American Resort Development Associations Resort **************** (ARDA ROC) website: ************************************************* or by calling **************. We can confirm that many Westgate owners have had success with this endeavor in the past.
  
  Additionally,**************** does have options available to her regarding her financial situation as Westgate is extremely willing to work with her during her hardship. We ask that **************** please consider reaching out to our *************************** at ************** to request a hardship application.Please be advised, she will need to fully execute the application and submit all requested documentation to the address listed on the application. Westgate will not review any applications where supporting documents are missing. Once the application is reviewed, **************** will be notified in writing of Westgates decision.
  
  While Westgate is unable to control whether **************** chooses to accept our offer of help, we again reach out to assist her. For overall assistance with her account, we highly encourage **************** to reach out to our ***************************** at **************.
  
  We thank you for the opportunity to be of service. Please be advised that any further inquiries of a similar nature from the consumer will be met with the same response.
  
  Respectfully,
  
  **************, Executive Team
  Correspondence
  Westgate Resorts
  **********************************************
  
  Ak/sp

  Customer Answer

  Date: 09/13/2024

   
  Complaint: 22004266 
  
  I am rejecting this response because I would like to reiterate because we are currently facing major financial difficulties. I expressed this to them and they failed to acknowledge this.  We appreciate your empathy and willingness to assist during this challenging time. However, I must reiterate that in this position regarding the cancellation of her timeshare contract; Despite the full disclosure provided at the time of purchase, we are currently in a financial hardship, exacerbated by the impact of COVID-19, which makes it impossible for me to continue meeting the obligations under this contract. The inability to pay the past due balance, as outlined in your response, is a direct consequence of her financial strain, and the proposed solutions do not address her primary concern: the need for contract cancellation. Given the extenuating circumstances and the continued financial burden on us, I respectfully request that Westgate reconsider its stance on this matter. We are seeking a resolution that acknowledges our current situation and offers a viable path to exit the contract without further financial detriment. If there are any alternative solutions or accommodations that Westgate can offer, please advise accordingly. Otherwise, we would appreciate a more detailed review of her case with potential options for relief, beyond what has already been proposed.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since signing up with Westgate, we have encountered numerous issues including deceptive sales practices, unavailability of desired accommodations, increasing fees, and lack of customer service. The ********************** presentation was conducted in a high-pressure environment with loud surroundings and misleading promises. We were assured that upgrading to a 4-bedroom lockout unit would allow us to vacation every year and save money by only paying the *** maintenance fee every other year. However, we later discovered that the process of using and carrying over weeks was far more complicated and costly than presented. We were not informed about the required deposit of unused weeks and the additional exchange fee of $149, even for stays at our home resort. The promise of booking vacations at any Westgate Resort during summer months has proven to be false. Despite attempting to book 11 months in advance, availability is extremely limited or non-existent, restricting us to the Orlando location only. This directly contradicts what was assured during the sales meeting. The annual *** maintenance fee, which started at approximately $1400, has increased by $200-$300 per year, now reaching $1900. This escalating cost was not transparently communicated during the sales presentation. Additionally, the Westgate *************** program, touted as a means to offset costs, was misrepresented and impractical given our full-time jobs and family responsibilities. Our financial situation has drastically changed due to the birth of our child and the economic impact of COVID-19. The timeshare has become an unaffordable burden, providing no value in return. We have made multiple requests for contract cancellation, but have received no satisfactory response. We demand an immediate release from our timeshare contract and expect a resolution. We are unwilling to pay any further dues and seek a fair and amicable cancellation process.

  Business Response

  Date: 08/27/2024

  August 27, 2024
  
  
  *****************************
  Consumer Affairs Representative
  BBB serving Central Florida
  **********************************************************************************************
  
  RE: ******************
         Complaint ID # ******** Account # *********** *********
  
  Dear ********************,
  
  Westgate Resorts is in receipt of your correspondence regarding ******************* complaint.We thank you for the opportunity to respond.
  
  *******************, please be advised that Westgate has previously communicated our position with regard to these same concerns presented by Ms. ***** on more than one occasion. While our position has not changed, we welcome Ms. ***** to reach out to our Contract Mediation Team at ************** to see if there are any assistance options available to her based on the delinquency of her account.
  
  In the interim, Westgates position remains that Ms. *****s contract is valid and enforceable.
  
  Respectfully,
  
  ****************, Executive Team
  Correspondence
  ********************************************** (Attn: ****************)
  
  Sb/sp

  Customer Answer

  Date: 08/28/2024

   
  Complaint: 21996728
  
  I am rejecting this response because:
  
  August 28, 2024
  **************************; 
  Consumer Affairs Representative  
  BBB serving Central Florida  
  ***************************************; 
  ***********************; 
  RE: ***********************; 
  Complaint ID #******** Account #*********** *********  
  Dear ********************,  
  Thank you for providing Westgate Resorts' response regarding my concerns. I appreciate the opportunity to address the issues that have continued to affect my experience with Westgate. Despite Westgate's assertion that my contract is valid and enforceable, I am compelled to reiterate that my initial concerns remain unaddressed and unresolved. The deceptive sales practices, lack of transparency, and misleading promises I encountered during the sales presentation are still at the heart of my dissatisfaction. I was assured that upgrading to a 4-bedroom lockout unit would allow me to vacation every year at a significant savings, paying the *** maintenance fee only every other year. However, the reality has proven to be far from what was promised, with unexpected fees, misleading booking practices, and unavailability of accommodations, even when trying to book nearly a year in advance.
  My experience has been marked by a constant battle with rising fees, now up to $1,900, that were never fully disclosed or explained during the sales process. I was led to believe that the Westgate *************** program would be a valuable addition, but it has not been beneficial to my family due to our work schedules and other responsibilities. The continued escalation of these costs, combined with the financial strain from the birth of my child and the broader economic impacts of COVID-19, have made this timeshare unmanageable and unaffordable. The initial assurance that Westgate would be a cost-effective and enjoyable option for my family has been overshadowed by ongoing frustration, lack of value, and financial stress.
  I have repeatedly reached out to Westgate in good faith, seeking a fair and amicable resolution, yet my concerns have not been adequately addressed. I am requesting an immediate and fair cancellation of my contract, without further financial obligations, as the promises made during the sales process have not been honored. I look forward to Westgates genuine efforts to address these longstanding issues and find a reasonable path forward. I am hopeful for a solution that considers the impact this experience has had on my familys financial and emotional well-being.
  Thank you for your attention to this matter. I hope Westgate will reconsider its stance and work toward a resolution that reflects the circumstances and challenges I have outlined.  
  Warm regards,  
  ***********************;
  
  

  Business Response

  Date: 09/05/2024

  September 5, 2024
  
  
  *****************************
  Consumer Affairs Representative
  BBB serving Central Florida
  **********************************************************************************************
  
  RE: ******************
         Complaint ID # ******** Account # *********** *********
  
  Dear ********************,
  
  Westgate Resorts is in receipt of your correspondence regarding ******************* complaint.We thank you for the opportunity to respond.
  
  *******************, a review of Ms. ****** correspondence confirms that she has not provided any new allegations for Westgate to research and no additional documentation in support of her previous ones. While she may not agree with our responses, Westgate has addressed her concerns, and her refusing to accept Westgates position in no way negates its validity. As such, Westgates position remains that her contract is valid and enforceable.
  
  While we are appreciative of her concerns, Westgate remains available to help. We again encourage Ms. ***** to contact our Contract Mediation Team at ************** for further assistance regarding her ownership.
  
  We thank you for the opportunity to be of service.
  
  Respectfully,
  
  ****************, Executive Team
  Correspondence
  ********************************************** (Attn: ****************)
  
  Sb/sp

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 21996728
  
  I am rejecting this response because:
  
  September 6, 2024
  *****************************
  Consumer Affairs Representative
  RE: ******************
  Complaint ID #******** Account #*********** *********
  Dear ********************,
  Thank you for sharing Westgate Resorts' latest response. While I appreciate their acknowledgment, I am disappointed that they continue to disregard the heart of my concerns and the seriousness of my experience. Westgate has claimed that my previous communications provide no new information, but I believe the initial points I raised have not been adequately addressed. Westgates assertion that my dissatisfaction does not negate the validity of the contract does not change the fact that my experience has been marked by misleading practices and unfulfilled promises.
  During the sales presentation, I was assured that the purchase of the 4-bedroom lockout unit would allow me to vacation annually at a significant savings, with the *** maintenance fee charged only every other year. Unfortunately, this has not been my reality. Instead, I have encountered unexpected fees, ongoing costs, and frequent unavailability of accommodations, even when attempting to book well in advance. This has caused significant frustration and financial strain, compounded by the birth of my child and the economic impact of COVID-19. Despite being told that the Westgate *************** program would add value to my ownership, it has been largely unusable due to my family's work schedules and commitments.
  Westgates continued dismissal of my concerns is disappointing, especially when I have approached this matter in good faith, seeking a fair and reasonable resolution. The costs associated with this timeshare have far exceeded what was initially disclosed, and the promised benefits have not materialized. The ongoing financial burden has become untenable, and I am simply asking for relief from a situation that has been marked by unmet promises and ongoing frustration.
  I am again requesting that Westgate honor the commitment made during the sales process by allowing a fair cancellation of my contract without further financial obligations. I hope Westgate will reconsider its position and work towards a solution that truly reflects the impact this situation has had on my family's financial and emotional well-being.
  Thank you for your continued attention to this matter. I remain hopeful that Westgate will recognize the opportunity to make things right and find a resolution that is fair to all parties involved.
  Warmest regards,
  ******************

• Initial Complaint

  Date:07/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, I am writing to express the numerous issues and unfulfilled promises that have left me feeling misled and regretful of my decision to engage with your organization.First, the underwhelming quality of the accommodations we were provided. The view and smell of dumpsters and a parking garage were far from ideal, and it is disheartening to think that these were the surroundings we were meant to enjoy during our luxury vacations. Frankly, I felt embarrassed to admit that such accommodations were even selected for us.It has also come to my attention that the maintenance fees we were initially informed about are significantly lower than the current charges. This crucial piece of information was conveniently withheld from us during the sales process. It is both disappointing and frustrating to discover that we were not provided with accurate and transparent information regarding the financial obligations associated with our timeshare ownership.These grievances, coupled with the other issues I have previously mentioned, have eroded the trust and confidence we once had in your company. It is evident that the promises made were not upheld, and we have been left feeling deceived and dissatisfied.I hereby demand the immediate cancellation of my timeshare contract as well as a refund for any amounts paid that were based on false or misleading information.I have attached a copy of the previous letter we sent over for your convenience.****,*********** and *********************************

  Business Response

  Date: 07/31/2024

  July 31, 2024
  
  
  *****************************
  Consumer Affairs Representative
  H363**73932383**831H serving Central H3**73**73**03**83434H
  **********************************************************************************************
  
  RE: *********** and *********************************
         Complaint ID # ******** Account # *********** *********
  
  Dear ********************,
  
  Westgate H343**6303530333931H is in receipt of your correspondence regarding *********** and *********************************** complaint. We thank you for the opportunity to respond.
  
  *******************, please know that Westgate has previously addressed these concerns presented by Mr. and *********************. Notwithstanding, please advise Mr. and ********************* that their account was defaulted due to non-payment; as such, they are no longer the owners-of-record. As a courtesy, you may find a copy of our previous response below for your review.
  
  We thank you for the opportunity to be of service.
  
  Respectfully,
  
  ****************, Executive Team
  Owner Relations Correspondence
  ********************************************** (Attn: ******.)
  
  Sb/bp
  
  August 31,2023
  
  
  ********** and *********************************
  ******************
  *****************
  
  E-mail: *******************
  
  RE: Account # *********** / Case # *********
  
  Dear Mr.and *********************,
  Thank you for your patience while we reviewed your correspondence. We apologize for our delay in response, and for any inconvenience this may have caused. Please be advised that a thorough review of your account was completed on multiple levels to ensure that the conclusion reached is as accurate as possible. For your convenience, we have attached additional copies of any signed contract documents mentioned herein. You may find our response below.
  
  Mr. and *********************, it is our most sincere regret to read that you no longer wish to be the owner of a timeshare with Westgate H343**6303530333931H. We sincerely apologize for any inconvenience you may have experienced due to the length of the presentation you attended and if you felt pressured or uncomfortable in any way. Please remember that in order to receive the promised gifts, you were only required to attend the presentation for ************************************************************ to purchase. We ask for you to understand that it would have been at your discretion to inform the sales staff or closing officer of any discomfort to ensure proper action was taken and refrain from purchasing if your concerns were not addressed to your satisfaction. While Westgate is a sales-driven company, at no point were you forced to stay or purchase a timeshare. Ultimately, the decision to purchase a timeshare was yours to make as a consumer.
  
  With regard to your claim that you were advised that the seasonal upgrade fee would only be $200, while this is unsubstantiated as it is based on a verbal statement that cannot be validated, please allow us to briefly explain your ownership and some benefits you have as owners. On August 25, 2021, you purchased a Value-Season Week in a 1-Bedroom Deluxe Villa for use during the Odd-numbered years with the First Occupancy in 2023 at the Westgate **********************************************. Keep in mind that you purchased under the Floating Use Plan for reservations, wherein you do not own the use of a specific unit, but a certain unit type, based on availability.Therefore, you have the right to occupy your villa at your home H3233303**53735343539H during your current year and season of ownership without being charged additional fees. To improve the likelihood of securing desired travel dates, Westgate allows owners to book reservations up to eleven (11) months in advance of their travel dates. Any reservations outside of your contracted usage rights are considered Owner Benefits, which are non-contractual in nature. For example, exchanging your week into another season, like other owner benefits,is subject to change or revocation at any time, based on availability, and subject to the Westgate H343**6303530333931H Internal Exchange terms and conditions, as indicated on your Acknowledgment of Representations (***) document.
  
  As for your concern regarding the building that your timeshare unit is located in, please be advised that you are contracted usage rights to a timeshare unit in building 1000. If you were to book a reservation in building 2000, please be advised that you may be subject to a unit upgrade fee. We apologize for any confusion that you may have experienced with regard to this matter, and we assure you that we remain at your service to address any further questions or concerns you may have regarding your ownership.
  
  Regarding your concerns about being able to book cheaper stays on the Westgate website, please know that at each property, there are two allotments of inventory: sold and unsold. Sold
  inventory consists of weeks that have been backed by a contracted sale in which an owner is contractually bound to pay the maintenance assessments. Since Westgate pays the maintenance assessments and taxes on all unsold inventory, it has the right to and chooses to use it to promote growth and offset costs by offering H333537303435393**733Hed vacation packages and rental stays using unsold inventory that it controls. To be clear, this unsold inventory in no way affects the consumers sold allotments availability. Please also be advised that you are able to book from an owner-exclusive inventory pool and are entitled to rights and benefits that are solely offered to our owners. The H333537303435393**733Hed stays that you see online are governed by very strict requirements,which include a limit as to how many a consumer can accept.
  
  With respect to your concern about being required to pay the maintenance assessments prior to
  being able to utilize your timeshare, please understand that at the time, the account was still in escrow, and as the Contract for Purchase and Sale (Contract)document states, "The developer may, at its sole option, allow the purchaser to occupy a timeshare unit after the rescission period has expired but prior to closing. In such event, the developer may require the purchaser to pay the then-current maintenance fee for the timeshare unit occupied by the purchaser, in lieu of rent. We can also confirm that maintenance assessments are due on January 2nd of each occupancy year.
  
  Regarding your concerns about the maintenance and tax assessments, it is important to understand that the dues represent the only source of revenue available to pay the cost of maintaining your home H3233303**53735343539H. Upon further review of the *** document,your signatures and initials on this document confirm that you were advised that the maintenance fees were estimated. This information is also disclosed in the Contract document. Please also be advised that the Closing Disclosure document states that the estimated taxes, insurance, and assessments can increase over time. The owners association is responsible for calculating the resorts annual budget and dividing it equitably among all the owners so that each one pays their fair share of the costs needed to preserve the integrity of the resorts services while keeping the costs as low as possible. Please understand that if the cost of goods and services required to maintain your home H3233303**53735343539H increases, this increase to the budget is divided amongst all the H3233303**53735343539H owners so that each pays their fair share of the increase.
  
  We also understand your affordability concerns; however, keep in mind that your initials on the *** document confirm that you agreed you had the financial capacity to enter into the transaction. Moreover, per the executed Contract and Closing Disclosure documents, you were provided the information needed to make an informed financial decision, and regarding your claim that it would be cheaper to travel with a timeshare, keep in mind, at the time of purchase, you were provided with the costs associated with travel. Please understand that as the consumers, it was your responsibility to review the financial obligations associated with the purchase to ensure that the purchase fits within your financial means.
  
  Our research has concluded that you were given full and fair disclosure of the purchase terms and conditions. As a consumer, it was your responsibility to review the terms of the purchase to ensure they fit within your financial means and travel needs. For Westgates and your protection, the contract documents signed and initialed by the parties are considered expressions of our mutual understanding of the purchase transaction. Please know that Westgate too is bound to comply with the terms of the executed contract documents, which constitute the only verifiable evidence to establish the terms of your ownership. With that being said, it is Westgates position that your contract is valid and enforceable.
  
  However,please be advised that your account was cancelled via Purchasers Default on July 11,2023, due to non-payment. Per the terms and conditions of your contract,Westgate has the right to retain all monies paid as liquidated damages;therefore, no refund will be issued. You may review the attached, additional copy of the Contract document, page 2, paragraph #**, for the complete disclosure. Please be advised that you are no longer the owners of record, and you do not have any further contractual obligations to Westgate H343**6303530333931H. If any questions or concerns should remain, we may be contacted at the email address furnished below. Thank you for the opportunity to be of service.
  
  Respectfully,
  
  Executive Team
  Owner Relations Correspondence
  Westgate H343**6303530333931H
  **********************************************
  
  Cm/am
  Attachments (Additional Copies)

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ********** name is ***************************, and I am writing to cancel my Westgate Villas timeshare (Contract #***********), purchased on September 16, 2022.I regret this purchase, made under undue pressure and misinformation during a sales presentation. The experience was overwhelming, and I felt uncomfortable with the persistent questioning about my income, which seemed irrelevant. Despite expressing my lack of interest due to financial constraints, I felt forced to agree to the purchase.Additionally, I was misled about rental opportunities and usage weeks, which has contributed to my dissatisfaction. I have not utilized the timeshare and formally request its cancellation. I am aware there may be fees involved, and I am willing to comply with any requirements.Please send written confirmation of the cancellation and refund status to my address: **************************************. If you need further information, you can reach me at ************ or ***************************** you for your attention to this matter.Sincerely,***************************

  Business Response

  Date: 08/02/2024

  August 2, 2024
  
  
  *****************************
  Consumer Affairs Representative
  BBB serving Central Florida
  ********************************************************************************************
  
  RE:***************************
         Complaint ID # ******** - Account # *********** - *********
  
  Dear ********************,
  
  Westgate Resorts is in receipt of your correspondence regarding Ms. ****** complaint.We thank you for the opportunity to respond.
  
  *******************, please be advised that Westgate has addressed Ms. ****** concerns previously in a very thorough manner. While we regret to read of her feelings towards Westgate, please know that Westgates position remains unchanged. As such, we will be forwarding additional copies of our responses to **************,via the email we have on file for her, for further review.
  
  Ultimately,the contract, as written, remains valid and enforceable. Nonetheless, as we continue to deeply value Ms. ****** relationship with Westgate Resorts and remain committed to providing her with the highest level of service, we encourage her to reach out to our department referrals as they aim to provide owners with direct assistance with their accounts. For further assistance with her Westgate account, we ask that ************** please contact our *************************** at **************.
  
  We thank you for the opportunity to be of service. Should any further concerns arise following this response, please do not hesitate to reach out to us at the email address shown below.
  
  Respectfully,
  
  **************, Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  **********************************************
  
  Ak/bp

• Initial Complaint

  Date:07/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,I am writing to request the immediate termination of our timeshare contract with your company.Despite our months of loyalty to Westgate, it has become abundantly clear that we have been subjected to unethical sales practices and increasing financial burdens, leaving us with no choice but to end our timeshare membership.Our initial encounter with Westgate came when we were searching for vacation deals for the summer. Your offers led us to attend a 90-minute presentation, which was never explicitly mentioned as a timeshare sales pitch. During the presentation, the representative inquired if we knew it was about timeshares, and we honestly replied that we did not. Nonetheless, he persisted in his sales pitch, even as we expressed our disinterest.What followed was an extended sales pitch that left us feeling pressured and manipulated. Our representative insinuated that we were obligated to endure the entire presentation, leaving us feeling trapped and misled. Under these high-pressure circumstances, we were made to believe that purchasing the timeshare would save us money and provide the opportunity to rent it out or sell it for profit. However, this claim was extremely false and downright incorrect.Over time, we realized that renting out our timeshare was nearly impossible due to better deals offered by Westgate, resulting in significant financial losses. Additionally, the market value of our timeshare has plummeted to nearly nothing, with timeshares on **** being sold for just $1. Our financial situation has further deteriorated as ***** has been unable to work while taking care of our children.After careful consideration of our options, we have concluded that terminating our timeshare contract is the most appropriate course of action. We demand the immediate cancellation of our contract and be refunded all expenses incurred.Sincerely,Mautes *****, ***************************

  Business Response

  Date: 08/01/2024

  August 1, 2024
  
  
  *****************************
  Consumer Affairs Representative
  BBB serving Central Florida
  **********************************************************************************************
  
  RE: Mautes ***** and ***************************
         Complaint ID # ******** ******* # *********** *********
  
  Dear ********************,
  
  Westgate Resorts is in receipt of your correspondence regarding Mautes ***** and ***************************** complaint.We thank you for the opportunity to respond.
  
  *******************, please be advised that Westgate has previously responded to these same concerns presented by ************** and ******************** and Westgates position remains as previously set forth. As a courtesy, you *** find a copy of Westgates previous response below.
  
  Notwithstanding the above, we truly regret to read of the struggles ************** and ******************** are currently facing. While their contract is valid and we are unable to provide the resolution they seek, we wish to assure ************** and ******************** that Westgate is willing to work with them during their hardship. We encourage them to reach out to our ******* Services Team directly at ************** to request a hardship application. Please advise them that they will need to fully execute the application and submit all requested documentation to the address listed on the application. Westgate will not review any applications where supporting documents are missing. Once the application is reviewed, they will be notified in writing of Westgates decision.
  
  We thank you for the opportunity to be of service.
  
  Respectfully,
  
  ****************, Executive Team
  Owner Relations Correspondence
  ********************************************** (Attn: ****************)
  
  Sb/bp
  
  
  November 20, 2023
  
  
  Mautes ***** and ***************************
  ***************************************************************************************
  
  Email: ******************
  
  RE: ******* # *********** *********
  
  Dear ************** and ********************,
  
  We appreciate your continued patience while we reviewed and researched your concerns. We apologize for our delay in response and for any inconvenience this *** have caused. You *** find our response below.
  
  ************** and ********************, we are saddened to read that you no longer wish to be owners with Westgate Resorts; however, we understand that when life brings financial challenges, it can lead to uncertain times. Please know that we deeply value your relationship with Westgate Resorts and are committed to providing you with the highest level of service.
  
  We sincerely apologize for any inconvenience you *** have experienced due to the length of the presentation you attended if you felt pressured or uncomfortable in any way. Please remember that you were only required to attend the presentation for ************************************************************ purchase. We ask for you to understand that it would have been at your discretion to inform the sales staff or closing officer of any discomfort to ensure proper action was taken and refrain from purchasing if your concerns were not addressed to your satisfaction. Moreover, with respect to your claim that you did not know the presentation was for a timeshare, per the Vacation Package terms and conditions, which you received prior to arriving on the property, you were advised that the package was intended for the solicitation of timeshare periods.
  
  Regarding your claim that the timeshare would be a way to vacation and save money, please be advised that at the time of purchase, you were provided with the costs associated with your purchase. It would have been your responsibility, as the consumers, to ensure that the timeshare fit into your vacation and financial needs.
  
  As for your concern regarding renting out your property,please know that you *** do so; however, this would be at your own discretion,as Westgate does not have a rental, resale, or buyback program to assist you with the resale or rental process for your timeshare. Additionally, as for not being able to rent due to Westgate renting for a lower price, please understand that at each property, there are two allotments of inventory: sold and unsold.The Developer pays the *** on all unsold inventory just as owners, such as you, pay the *** on sold inventory. Because of this, each of you has control of the usage rights, which will allow you to rent, sell, or use the property any way you see fit based on availability. That being said, the Developer chooses to use his unsold allotment toward growth, which results in offsetting resort fees. To be clear, this unsold inventory in no way affects your sold allotments availability.
  
  ************** and ********************, while we hope your hardships soon ease, Westgates position is that your contract is valid and enforceable, and your request for cancellation is respectfully denied. While we are appreciative of your concerns, we remain here to help you. We encourage you to contact our ******* Services Team at ************** for assistance. While they do not provide contract cancellation services, they are committed to helping you. They will explore options that *** be available to you to assist you with bringing your account current with any financial difficulties in mind.
  
  As always, we remain at your service. If you have any other questions or concerns, please contact us through the email address provided below.
  
  Respectfully,
  
  Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  **********************************************
  
  Sb/am

• Initial Complaint

  Date:07/15/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a timeshare at Westgate Lake Resort (WGL) in Orlando on 12/19/2023. It was our first visit, and we were unfamiliar with the resort and the timeshare program. They insisted we attend a 2-hour presentation, which turned into 5 hours, led by specific salesperson (Name and phone number is known). He made many promises, including helping us rent our timeshare and providing full support. Overwhelmed and inexperienced, we ended up paying nearly USD ***** upfront for a timeshare priced at around USD ******, with financing at approximately USD *********. Paying monthly *****% interest until Dec. 18, 2033. And yearly Maintenance costs of USD 1,334.00.Since returning home to ********, ******************* has been unresponsive, giving no support as promised. We feel misled and pressured by WGL into making a ***** decision with insufficient information. Despite multiple attempts to contact WGL to file a complaint, including a frustrating 39-minute call on July 5th, 2024, where I was repeatedly redirected and had to explain my issue multiple times, we have not received any resolution.We feel very deceived and dissatisfied and want to cancel the contract.

  Business Response

  Date: 07/31/2024

  July 31, 2024
  
  
  *****************************
  Consumer Affairs Representative
  BBB serving Central Florida
  ********************************************************************************************
  
  RE:**************************
         Complaint ID # ******** - Account # *********** - *********
  
  Dear ********************,
  
  Westgate Resorts is in receipt of your correspondence regarding Ms. ********** complaint. We thank you for the opportunity to respond.
  
  We apologize if Ms. ********* felt uncomfortable or pressured in any way while attending our sales presentation. Since there may have been offers presented on a first-come, first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. Additionally,regarding the length of the sales presentation, our records show that Ms.********* agreed to attend a timeshare tour and sales presentation for the agreed-upon time to receive the offered incentives; however, because she chose to purchase, execution of the necessary contract documents took additional time. We apologize for any inconvenience. Nonetheless, Ms. ********* was never obligated to remain past the agreed-upon time to receive an incentive or to purchase a timeshare. As the consumer, she held the right to inform the sales staff or closing officer of any discomfort to ensure proper action is taken or refrain from purchasing if her concerns are not addressed to her satisfaction.
  
  Please know that, as the owner of deeded timeshare real estate, Ms. ********* has the option to use, rent, sell, or will the property as she desires;however, this would be at her discretion as Westgate has no form of resale or rental program. While Westgate does not offer assistance with this, a comprehensive timeshare resale resource is available at the American Resort Development Associations Resort **************** (ARDA ROC)website: ************************************************* or by calling **************.
  
  Ultimately,Westgates position stands that full and fair disclosure of all purchase terms was provided to Ms. ********* at the time of sale, including the mandatory rescission period and all associated terms. As the consumer, it remained her responsibility to review all terms at length. As such, the contract, as written, remains valid, enforceable, and not subject to cancellation.
  
  We understand that it can be frustrating to learn her contract cannot be cancelled; however, please know that we do want to help Ms. *********. Our offer of assistance is intended to provide her with additional resources and a choice of whether to accept or decline any available options. Our department referrals will provide help to the best of their abilities. For direct assistance with her account, we ask that Ms. ********* please contact our *************************** directly at **************.
  
  We thank you for the opportunity to be of service. Should any further concerns arise following this response, please do not hesitate to reach out to us at the email address furnished below.
  
  Respectfully,
  
  **************, Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  **********************************************
  
  Ak/bp

  Customer Answer

  Date: 08/01/2024

   
  Dear ********************,
  
  First and foremost, thank you for Westgate Resorts response. We appreciate the time and effort taken to address our concerns.
  
  It is difficult to recount our case as Westgate has. From my/our perspective, the experience felt somewhat manipulative, as the sales representative continued to press until I/we felt convinced, using false promises before any paperwork was even presented. Being neither from the *** nor familiar with the Westgate program, we believe this was taken advantage of.
  
  While records may show that I/we signed the documents, this only occurred after experiencing 'aggressive' sales tactics. We maintain that the primary objective was to sell us a timeshare, leaving us to figure things out on our own afterward. During the convincing process, however, we were led to believe otherwise.
  
  Another challenging aspect is that we were assigned two contacts (the sales representative and the notary), both of whom assured us of their support post-purchase. However, at the time of reviewing and discussing the documents, these individuals were unavailable after the purchase and remain so. This further eroded our trust in Westgate.
  
  Although Westgates position is that all terms were disclosed at the time of sale, I maintain that the process was conducted in such a way that, overwhelmed by promises and assurances from the sales representative, I made the purchase based on their trust. Due to my lack of experience, knowledge, and awareness, I thought that with Westgate being a large organization, nothing could go wrong. The last thing I expected were manipulative tactics and false promises.
  
  The documents do indeed outline the terms, but I must note that the font is extremely small and the English level is quite academic. It is unreasonable to expect that I would fully comprehend everything at the time of signing, but I trusted what the notary and salesperson were presenting to us as the truth. This is where the disconnect lies.
  
  I appreciate that Westgate is open to providing assistance. This situation is not only frustrating but has also left me feeling upset and disillusioned with Westgate. I am sorry, but I cannot continue my relationship with Westgate under these circumstances. It simply does not feel right. I am open to hearing what solutions are available. Currently, I am in debt due to the false promises made primarily by the salesperson. I look forward to your response. Thank you very much in advance.
  
  Sincerely,
  
  **************************

• Initial Complaint

  Date:07/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express our profound disappointment and frustration with our experience as new Westgate Timeshare Owners, having purchased our timeshare in June 2022. The circumstances surrounding the purchase were far from what we had expected, and we feel compelled to address the issues we encountered.Initially, we were approached by a representative while we were shopping, who offered us a $100.00 incentive for participating in what was described as a one-hour tour/meeting. As the meeting progressed, it became evident that the timeshare was well beyond our budget. Politely declining, we attempted to leave, but were detained by the sales representative who persisted in negotiating and making promises to persuade us. The sales manager was also brought in,further prolonging the process with more promises and price reductions. We were misled by the sales manager, who assured us that selling the timeshare at any time would be possible. By that point, we simply wanted to conclude the arduous process and leave.To our dismay, we were informed that we could not make the down payment with a debit card and were instead directed to apply for down payment assistance through Uplift, obliging us to take a loan. Subsequently, we were led to different areas of the building for further paperwork,where another individual suggested that we could make money by promoting Westgate and recruiting potential buyers. Feeling increasingly overwhelmed and coerced, we signed the property deed and received a bundle of documents that were difficult to comprehend.After our encounter with Westgate, the troubles persisted. We received numerous phone calls urging us to purchase additional time, despite our firm disinterest. We expressed our desire to sell the timeshare but were not provided with any helpful information or options.We request the immediate cancellation of our timeshare contract with Westgate and refund of all expenses owed.Sincerely,******************************* ***********************

  Business Response

  Date: 08/05/2024

  August 5, 2024
  
  
  *****************************
  Consumer Affairs Representative
  BBB serving Central Florida
  ********************************************************************************************
  
  RE:******************************* and ***********************
         Complaint ID # ******** - Account # *********** - *********
  
  Dear ********************,
  
  Westgate Resorts is in receipt of your correspondence regarding ************************ and Mr. ******* complaint. We thank you for the opportunity to respond.
  
  *******************, please be advised that Westgate has addressed ************************ and Mr.******* concerns previously. While we regret to read of their feelings towards Westgate, please know that Westgates position remains unchanged. As such, we will be forwarding additional copies of our responses to ************************ and ***************, via the email on file, for further review.
  
  Ultimately,the contract, as written, remains valid and enforceable. Nonetheless, as we continue to deeply value ************************ and Mr. ******* relationship with Westgate Resorts and remain committed to providing them with the highest level of service, we encourage them to reach out to our department referrals as they aim to provide owners with direct assistance with their accounts. For further assistance with their Westgate account, we ask that ************************ and *************** please contact our ***************************** at **************.
  
  We thank you for the opportunity to be of service. Should any further concerns arise following this response, please do not hesitate to reach out to us at the email below.
  
  Respectfully,
  
  **************, Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  **********************************************
  
  Ak/am

• Initial Complaint

  Date:07/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ************** a vacation in ********* in the summer of 2022, my sister **** and I were enticed into attending a timeshare presentation at the Westgate hotel under false pretenses. We were promised free tickets and breakfast in exchange for attending a brief presentation, only to find ourselves subjected to a high-pressure sales pitch lasting hours.The presentation misled us about the costs, benefits, and availability of the timeshare. Despite promises of flexibility and access to properties, we discovered severe booking limitations and unresponsive customer service when attempting to utilize our timeshare. Furthermore, subsequent attempts to negotiate more manageable terms were met with additional deceptive practices and hidden fees.Given these misrepresentations and our inability to utilize the timeshare as promised, we formally request to terminate our contract with Westgate and seek a refund of all payments made. We no longer wish to be associated with this timeshare.Sincerely,

  Business Response

  Date: 08/01/2024

  August 1, 2024
  
  
  *****************************
  Consumer Affairs Representative
  BBB serving Central Florida
  ********************************************************************************************
  
  RE:*********************** and *********************
         Complaint ID # ******** - Account # *********** - *********
  
  **ar ********************,
  
  Westgate Resorts is in receipt of your correspondence regarding ****************** and Ms. ******************* complaint. We thank you for the opportunity to respond.
  
  *******************, first and foremost, while the consumers opted to leave the allegations generalized for their Better Business Bureau complaint, please be advised that Westgate has addressed ****************** and Ms. ** ******** concerns previously in a very thorough manner. While we regret to read of their feelings towards Westgate, please know that Westgates position remains unchanged. As such, we will be forwarding additional copies of our responses to ****************** and Ms. ** La Haye, via the email on file, for further review.
  
  Ultimately,the contract, as written, remains valid and enforceable. Nonetheless, as we continue to deeply value ****************** and Ms. ** ******** relationship with Westgate Resorts and remain committed to providing them with the highest level of service, we encourage them to reach out to our department referrals as they aim to provide owners with direct assistance with their accounts. For further assistance with their Westgate account, we ask that ****************** and Ms. ********** please contact our *************************** at **************.
  
  We thank you for the opportunity to be of service. Should any further concerns arise following this response, please do not hesitate to reach out to us at the email below.
  
  Respectfully,
  
  **************, Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  **********************************************
  
  Ak/am