Business Profile

Timeshare Companies

Central Florida Investments, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Central Florida Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

645 total complaints in the last 3 years.
218 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been with Westgate for about 5-6 years. June 8th 2024 I ungraded to another timeshare (account number ************. When meeting with them I found that they lied to me about how much it would all cost me and didnt tell me that I would have to pay $7,800 before October 6th 2024 before I get the 0% interest that I was told that I would get they only told me about the $1,700 that I would pay as my down payment not telling me about the other down payment I would have to pay at $6,400. There is no way I can afford $2,000 a month and would never agree to that. I tried to cancel but they wouldnt let me because Im past the ******************************************************************************************************************************************* so I am reporting them to you.
Business Response
Date: 08/13/2024
August 13, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
********************************************************************************************

RE:*****************************
Complaint ID # ******** - Account # *********** - *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding ************************ complaint. We thank you for the opportunity to respond.

*******************, please allow us to clarify that a review of the recorded closing indicates that ********************** stopped the signing due to not hearing mention of the 0% option for thirty-six (36) months that had been discussed. After a call to the sales representative, the option was added to the deal.

To be clear, ********************** refused to move forward with the purchase until he saw the Option Letter in a paper copy and on his electronic document set. The Option Letter's terms were clearly disclosed. With this, ********************** chose to execute the necessary contract documents and opted to move forward with the purchase accordingly. Ultimately, Westgates position is that the contract is valid and enforceable, with or without ********************** choosing to move forward with the 0% option he was given.

As we continue to deeply value ************************ relationship with Westgate Resorts and remain committed to providing him with the highest level of service, we encourage him to reach out to our department referrals as they aim to provide owners with direct assistance with their accounts. For further assistance with his Westgate account, we ask that ********************** please contact our ************************** by phone, at **************.

We thank you for the opportunity to be of service. Should any further concerns arise following this response, please do not hesitate to reach out to us at the email below.

Respectfully,

**************, Executive Team
Correspondence
Westgate Resorts
**********************************************

Ak/am
Customer Answer
Date: 08/13/2024

Complaint: 21922620

I am rejecting this response because:
I was told, via their response, to contact their owner relations. I did just that and I was told that their position has not changed. I think this is absolutely ridiculous that they do people like this probably on a daily basis. I want to go forward seeing how I can either cancel this contract, of $2,000 a month for 4 months which is a ridiculous amount for anybody, or go forward with the $1,700 down payment for 0% interest like I was originally told by the sales representative.

Sincerely,

*****************************
Business Response
Date: 08/19/2024
August 19, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
********************************************************************************************

RE:*****************************
Complaint ID # ******** - Account # *********** - *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding ************************ complaint. We thank you for the opportunity to respond.

Please allow us to clarify that the referral to Owner Benefits was in no way meant for him to be provided our position as that was made clear as part of our previous BBB response. The referral was meant to direct him to the correct department to move forward with the option as presented in the paperwork, or to bring the account current without proceeding with the option. To be clear Westgate will not be honoring either option presented by ********************** in his rebuttal to the BBB. The contract remains valid and legally enforceable.
Upon review of his recent complaint, ********************** has presented no new allegations.While he may not agree with our response, our stance remains as previously conveyed. As such, his request has once again been respectfully denied.

We thank you for the opportunity to be of service. If any further concerns remain,you may reach out to us at the email address provided below; however, please be advised that any future inquiry of a similar nature will be met with the same response moving forward.

Respectfully,

**************, Executive Team
Correspondence
Westgate Resorts
**********************************************

Ak/sp
Initial Complaint
Date:06/25/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern,I trust this letter reaches you well. I am writing to address a matter of utmost importance concerning our timeshare contract, specifically under Contract 79891063426-035 with Westgate Resorts.In October of 2021, my husband and I took a short vacation to *******, **, hoping for a relaxing break. As part of the package, we agreed to attend a presentation, fully aware that purchasing a timeshare was not in our immediate plans. To our surprise, we found ourselves in a studio condo, a choice that seemed counterproductive when trying to showcase the product.During the presentation, facilitated by *****, who appeared well-versed and understanding of our situation, we were presented with what was termed a "Preferred Owners Package" a 4-bedroom condo for family vacations. Excited by the prospect of finally having our first family vacation, we made the purchase. This decision was influenced by our desire to spend quality time with our grandson, *****, who had recently undergone a double lung and liver transplant due to cystic fibrosis.Upon returning home, we attempted to book the promised vacation with our family, only to discover that the six weeks allocated to us fell strictly between January and the middle of February. The representative failed to disclose that any other time of the year would incur an additional cost of $800.00 or more, making it practically impossible for us to utilize the timeshare during a period suitable for our family.This misrepresentation has not only caused frustration and embarrassment when conveying this information to our children but has also prevented us from realizing the family vacation we had envisioned with Racer, who unfortunately passed away last November. We feel betrayed by the misleading information provided by your representative, *****, who seemingly tailored the offer to what he thought we wanted to hear.
Business Response
Date: 08/07/2024
August 7, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
**********************************************************************************************

RE: ****** and *********************
Complaint ID # ******** Account # *********************

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding ****** and *************** complaint.We thank you for the opportunity to respond.

********************, please be advised that Westgate has previously addressed these same concerns presented by *** and *******************.As such, Westgates position remains unchanged. For your convenience, you may find a copy of Westgates previous response below for your review.

While we are appreciative of *** and Mrs.Stanleys concerns, Westgate is here to help. We encourage them to contact our **************** Team at ************** for further assistance regarding their account.

We thank you for the opportunity to be of service.

Respectfully,

****************, Executive Team
Owner Relations Correspondence
********************************************** (Attn: ****************)

Sb/bp

October 27,2023

****** and *********************
***********************************
*******, OK 74948

E-mail:************

Re: Account # *********** / Case # *********
Dear ***and *******************,

Thank you for your patience while we reviewed your most recent correspondence. Westgates response is as follows.

First and foremost, on behalf of the entire Westgate family to yours, please allow us to express our most sincere condolences for the passing of your family member. We understand that these types of losses can create uncertainty in our lives and create anxiety about the future. We want to assure you that we remain here to help you and your family.

*** and *******************, regarding your usage concerns, please understand that you executed multiple documents that disclosed your season of ownership. Moreover,your Public Offering Statement disclosed the weeks encompassed within your season of ownership. A review of the closing shows that the closing officer also provided the Timeshare Calendar to you and explained how you can book your week. As for the $800.00, please allow us to briefly explain your contracted ownership and some benefits you have as owners.

On October 14, 2021, you purchased a Value-Season week in a 4-Bedroom Grand Lock-Off Unit for use during the Whole years with the first occupancy in 2022 at the Westgate *****************************************. The lock-off unit allows you to either use the entire four-bedroom unit in one vacation period, or to split the unit into multiple vacation periods by locking off a portion. Keep in mind that you have the right to occupy your villa at your home resort during your current year and season of ownership without being charged additional fees. However, if you want to book outside of your season of ownership and travel during All-Season, a season upgrade fee would apply accordingly. To improve the likelihood of securing desired travel dates, Westgate allows owners to book reservations up to eleven (11) months in advance of their travel dates. Any reservations outside of your contracted usage rights are considered owner benefits, including making use of the 30-day rule. As the consumer, it remained your responsibility to ensure that the purchase fit within your vacation needs.Nonetheless, we regret any dissatisfaction you may have had surrounding the size of the unit you were placed in during your stay and for any inconvenience this may have caused.

Ultimately,your contract, as written, remains valid, enforceable, and will not be cancelled. We understand that it can be frustrating to learn your contract cannot be cancelled; however, please know that we do want to help you. It is important to realize that our offer of assistance is something that provides you with additional resources and a choice of whether to accept or decline this offer. Our department referrals will provide help to the best of their abilities. For direct assistance with your account, please contact our **************** Department at **************. We thank you for the opportunity to be of service.

Sincerely,

Executive Team
Owner Relations Correspondence
Westgate Resorts
**********************************************

Ak/am
Attachment:Timeshare Calendar
Initial Complaint
Date:06/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just signed an contract to purchase a timeshare with the Westgate Resorts this Saturday, June 22nd. After carefully examining the pros and cons of this, I decided to cancel the next day. I called the contact person ******************************* to cancel and has been getting the run away, every since. First she tells me she will call me back later. Then i get a phone call from another later who is tryign to convince me to keep it and I explained I want to cancel. She says refer to your paper giving to you to cancel and hangs up. I only have one paper and it says nothing about how to cancel. So, I call her back and gets a voicemail and now no one is calling me back.
Customer Answer
Date: 06/25/2024
Attached is the BBB Authorization Form
Customer Answer
Date: 06/26/2024
I faxed it also to the number on the form. You should have the faxed copy as well.
Business Response
Date: 07/16/2024
July 16, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
********************************************************************************************

RE:***************************
       Complaint ID # ******** - Account # *********** - *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding Mr. ******** complaint.We thank you for the opportunity to respond.

We can confirm that Mr. ******** account has been cancelled and refunded accordingly. As a courtesy, we are also processing a refund for the tablet. ***************** is no longer the owner-of-record and has no further contractual obligations to Westgate Resorts.

We thank you for the opportunity to be of service. Our hope is that the consumer will remember Westgate Resorts for his future vacation needs or if he considers vacation ownership in the future.

Respectfully,

**************, Executive Team
Owner Relations Correspondence
********************************************** (Attn: **************)

Ak/sp
Customer Answer
Date: 07/16/2024
I have forwarded you the email I received from Westgate. Westgate is such a scam. I also received a letter yesterday from them which I enclosed. They have refunded some of the money. I called the number on the letter to inquire about where is the remainder of my money. The representative puts me on hold for about 25 minutes then comes back and says I will get $150 when I return the tablet and I have to call some 800 number to get the other $50. I'm furious because now it's something else. I asked them from day one about returning the tablet and they said just send the cancelation letter, and even the letter enclosed I just received doesn't say anything about I need to send the tablet back to receive the remaining refund or that I need to call another department to get the $50 paid in cash back. It's like there come up with different stuff as they go just to keep the money, hoping that I will not do what the next person tells me, and it forfeits getting my money back.
Customer Answer
Date: 07/16/2024

Complaint: 21900757

I am rejecting this response because they still haven't refunded all my money, only sum. I called the 800 number on the letter I received yesterday to be told now I have to do something else and call another department to get the other money due to me.

Sincerely,

***************************
Business Response
Date: 07/24/2024
July 24, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
********************************************************************************************

RE:***************************
       Complaint ID # ******** - Account # *********** - *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding Mr. ******** complaint.We thank you for the opportunity to respond.

Please understand that Mr. ******** card was refunded the $150.00 as previously advised. The fees in question are an overall total of $150.00, not $50.00 added to $150.00. If there is an outstanding amount of $50.00 that ****************** feels is owed to him, we ask him to please present where a $50.00 deficit remains by providing us with the total amount charged on the day of the sale and the total amount that was refunded to him.

We thank you for the opportunity to be of service. Should any further concerns arise following this response, please do not hesitate to reach out to us at the email below.

Respectfully,

**************, Executive Team
Owner Relations Correspondence
Westgate Resorts
**********************************************

Ak/am
Customer Answer
Date: 07/25/2024

Complaint: 21900757

I am rejecting this response because: Westgate knows there marketing team charged us $50 when we left signing papers with *******************************, which they say pays for our website, even our sales representative *********************** knows. He was the one that took us over to that desk to see the marketing guy. I later told *************************** after leaving that desk that he didn't say anything to us about having to pay an additional $50 for some website/marketing material. The guy didn't give me a receipt just asked me to sign some keypad when he took the money.

Sincerely,

***************************
Business Response
Date: 07/31/2024
July 31, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
********************************************************************************************

RE:***************************
       Complaint ID # ******** - Account # *********** - *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding Mr. ******** complaint.We thank you for the opportunity to respond.

Please be advised that we have located the charge for the *************** Program and have refunded it accordingly. We apologize as this charge was not showing in Mr. ******** account.

We thank you for the opportunity to be of service. Should ****************** have any remaining concerns, we encourage him to reach out to us at the email below.

Respectfully,

**************, Executive Team
Owner Relations Correspondence
Westgate Resorts
**********************************************

Ak/am
Customer Answer
Date: 07/31/2024

Complaint: 21900757

I am rejecting this response because I still haven't received the $50 I paid in cash to the guy in the marketing department.

Sincerely,

***************************
Customer Answer
Date: 08/09/2024
I responded and said I didn't receive all my money back. They still owe me $50, I paid in cash to the marketing department.
Initial Complaint
Date:06/25/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Urgent Request for Timeshare Contract Cancellation Dear Westgate *******************************************,I am writing to address a matter of utmost importance regarding my timeshare account (#*********** with your establishment. My name is ***** ********, and it is with great urgency that I express my need to terminate my timeshare contract with Westgate.The circumstances leading to this decision are twofold, both of which demand immediate attention. Firstly, the manner in which our timeshare was initially presented to us was marked by deceptive practices. Despite numerous attempts to seek clarification and understanding from your end, we have encountered unhelpful responses that leave us grappling with the true nature of our contractual obligations. This lack of transparency has persisted over the years since our timeshare purchase.Secondly, a significant financial setback has befallen my family. My wife, ********* ********, has been unable to work for the past two years due to medical conditions, contributing to a substantial financial hardship. Additionally, I myself was without employment for a period of ten months. These unforeseen challenges have placed an overwhelming burden on us, making it untenable to sustain our commitment to the ************ light of these circumstances, I am formally requesting the immediate cancellation of our timeshare contract with Westgate ********* Resort and Casino. I expect prompt action on your part to address this matter and provide confirmation of the cancellation at your earliest ************** is my sincere hope that this request is met with the seriousness and urgency it deserves. I anticipate a swift resolution to this matter to alleviate the undue burden placed upon my family during these challenging times.Sincerely,***** ********
Business Response
Date: 09/04/2024
September 4, 2024

****** ********
Consumer Affairs Representative
BBB serving Central Florida
**************************************************************************************

RE: ***** ********, Sr.
Complaint ID # ******** Account # *********** *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding ***** ********* complaint.We thank you for the opportunity to respond.

Mr.********, first and foremost, we are truly sorry to read about the difficult situation Mr. ******** is currently facing. We are aware that when life brings unforeseen financial and medical challenges, it can lead to uncertain times. We wish for Mr. ******** to know that we deeply value his relationship with Westgate and are committed to providing assistance to the best of our abilities.

With respect to Mr. ********* claims, please advise the consumer that they are too vague and lack enough specifics for us to research and review. If Mr. ******** has specific allegations, we encourage him to provide them to us, along with supporting documentation, for us to research accordingly. In the interim, Westgates position is that Mr. ********* contract is valid and enforceable.

While his contract is valid and we are unable to provide cancellation, we wish to reassure Mr. ******** that Westgate is willing to work with him during his hardship. We encourage him to reach out to our **************** Team at ************** to request a hardship application. Please advise the consumer that he will need to fully execute the application and submit all requested documentation to the address listed on the application. Westgate will not review any applications where supporting documents are missing. Once the application is reviewed, he will be notified in writing of Westgates decision.

We thank you for the opportunity to be of service.

Respectfully,

****** *., Executive Team
Correspondence
************************************************************************ (Attn: ****** *.)

Sb/am
Customer Answer
Date: 09/12/2024

Complaint: 21899920

I am rejecting this response because: Please see attachment

Sincerely,

***** ********
Business Response
Date: 09/20/2024
September 20, 2024

****** ********
Consumer Affairs Representative
BBB serving Central Florida
**************************************************************************************

RE: ***** ********
Complaint ID # ******** Account # *********** *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding ***** ********* complaint.We thank you for the opportunity to respond.

************ first and foremost, we are sorry to read about any difficulties *********** may have encountered while trying to contact the sales representative.We wish for the consumer to know that we have different departments within Westgate specifically dedicated to dealing with various aspects of his ownership, and our **************** Team can get him in contact with whichever one may apply. They can be reached at ************** / Option 4.

Regarding the consumers claim that the sales representatives were pushy, and he was not allowed time to focus, we apologize if Mr. ******** felt uncomfortable or pressured in any way while attending our sales presentation. Since there may have been offers presented on a first-come, first served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. However, Mr. ******** was never obligated to remain past the agreed-upon time or to purchase a timeshare. Ultimately, Mr. ******** had the right to inform the sales staff or closing officer of any discomfort to ensure proper action was taken or refrain from purchasing if his concerns were not addressed to his satisfaction.

Additionally,regarding Mr. ********* concern with the Owners Update Meetings, although we appreciate his attendance, we wish for the consumer to know that these meetings are 100% voluntary and are only required if he accepts an incentive in exchange for attending.

With respect to Mr. ********* claim that he was allegedly advised he could make money with the timeshare interest, as it is not possible to validate verbal statements, the Developer requires all owners to complete the Acknowledgment of Representations (AOR) document. With this document, the Developer strives to eliminate the possibility of any misunderstandings with regard to what may have been represented to Mr. ********* which may have influenced his decision to purchase. Acknowledgments #3 and #5 show that the consumer purchased this property for personal use, that there were no representations made regarding investment, rental, or resale potential, and that the Developer does not have a rental or resale program to assist him. Additionally, the Public Offering Statement (POS) discloses that, the purchase of a timeshare interest should be based upon its value as a vacation experience for spending leisure time, and not considered for purposes of acquiring an appreciating investment or with an expectation that the timeshare interest may be sold. Moreover, regarding Mr. ********* concern with our *************** Program (TPP), please advise the consumer that this program is completely voluntary, and there is no requirement that he participate.

As for the remainder of Mr. ********* claims, Westgate has either previously addressed them, or they are too vague for us to research and address adequately. Notwithstanding, Westgates position remains that Mr. ********* contract is valid and enforceable.

While we are appreciative of his concerns, Westgate remains available to help. We encourage the consumer to contact our Contract Mediation Team at ************** for further assistance regarding his ownership.

We thank you for the opportunity to be of service.

Respectfully,

****** *., Executive Team
Correspondence
************************************************************************ (Attn: ****** ****************
Customer Answer
Date: 09/28/2024

Complaint: 21899920

I am rejecting this response because:
September 5, 2024 - 1st attempt
September 27, 2024 - 2nd attempt
Hello Westgate Resort or to Whom it May Concern,
again, I totally disagree with WestGate response and as Miss ****** B confirms she is in a different section of the sales. So Miss ****** be the executive team doesnt really know the tactics that their employees used to get people to purchase timeshares. Another thing they try to make people purchase that same day, it all has to happen that exact moment. I believe Miss ****** B and the rest of the team need to really understand the methods that their employees used to make a sale. I believe they work by commission. I guarantee that I am not the only timeshare holder that would say just what I mention on the tactics they used to make a sale. I truly believe there are hundreds that would confirm exactly what I stated because they use the same strategy to make their sale. But at the present time, I cannot afford the Westgate resort timeshare. Due to the fact that my income has dramatically change for the worse. My wife has been off work for over two years due to medical issues, unable to work. Also for the last two years I have worked less than a year. Therefore, I cannot afford the luxury of this timeshare. I asked that this contract be canceled. It is supposed to be a vacation a happy time moment and a time to relax, but it has not been that way at all. Instead, it is constantly worrying on how Im going to make the next payment. It has been truly a nightmare and stressing me out. I am not asking for anything they can have the room and they can resell it. I know as time has passed it would be worth more so I really think it would be in their best interest to cancel my contract. I have been paying for the last nine years again. I am not asking for anything other than canceling my contract with Westgate resort. I sincerely hope they can truly understand my hardship financial situation.

Sincerely,

***** ******** Sr.
Initial Complaint
Date:06/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sept 16, 2023 I purchased my timeshare. My reasoning includes being pressured into getting a new credit card to make the down payment. I was told to fill out an application, so the salesman could reconfigure my down payment since it was too high, but I wasnt told I was filling out a credit card application. When I tried to ask questions, I was told I needed to hurry and was pressured to finish. I never used the timeshare. I made it clear that I spend most of the year outside of the U.S, but I was told I could rent out my timeshare or exchange my week to use abroad whenever I wanted. Although I purchased 9/16/23, I was told I couldnt exchange my week until ***. 2024. In Jan of 24, I discovered that I couldnt exchange without paying the yearly maintenance fees for 2024. Meaning, Ive already paid $6,348.21 for a product I never used and in order to use it, I need to pay more money. The fees arent available online to view, so I have to call the resort to get the amount. There is no transparency of the true cost. The salesman filled out the incorrect amount on the loan documents and encouraged me to lie about my income. I disclosed to the salesman that due to the nature of my work, I dont consistently gross the amount listed. She still filled out the paperwork with the incorrect amount. Currently, the monthly payments are too expensive. The timeshare has become a financial burden. Please terminate my contract with immediate effect and provide written information.
Business Response
Date: 08/05/2024
August 5, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
********************************************************************************************

RE:***********************
       Complaint ID # ******** - Account # *********** - *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding Ms. ****** complaint.We thank you for the opportunity to respond.

First and foremost, please know that we truly regret to read of the struggles ************** is currently facing and that Westgate is fully willing to work with her during her hardship. Additionally, we apologize if ************* felt uncomfortable or pressured in any way while attending our sales presentation, including for her claims concerning the credit card. Since there may have been offers presented on a first-come, first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. However, ************** was never obligated to remain past the agreed-upon time to receive an incentive or to purchase a timeshare.Ultimately, she held the right to inform the sales staff or closing officer of any discomfort to ensure proper action is taken, or refrain from purchasing if her concerns are not addressed to her satisfaction. Additionally, please keep in mind that the falsifying income claim is purely verbal and has no bearing on the actual purchase as Westgate finances its own loans.

To continue, please know that as the owner of timeshare real estate, ************** has the option to use, rent, sell, or will the property;however, this would be at her discretion as Westgate has no form of resale or rental program. While Westgate does not offer assistance with this, a comprehensive timeshare resale resource is available at the American Resort Development Associations Resort **************** (ARDA ROC)website: ************************************************* or by calling **************.

Furthermore,please allow us to confirm that, while Westgate owners can exchange and book Getaways at their leisure, all booking of travel is based on availability and subject to the terms and conditions of any respective company they choose to book through. As for exchanging, ************** was clearly and concisely advised that the first available occupancy year was 2024. Additionally, it is important to know that the account is not in good standing and will not be available to occupy unless the maintenance and tax dues are up-to-date. We ask that ************* please refer to the appropriate clause on Page 2 of the Contract for Purchase and Sale document. Westgate will be sending an additional copy of this document to Ms. ****** email on file as a courtesy so she may further review it.

Ultimately,Westgates position stands that full and fair disclosure of all purchase terms was provided to ************** at the time of sale, to include the financial obligations associated with the purchase. As the consumer, it remained as Ms.****** responsibility to review all terms accordingly. As such, the contract,as written, remains valid, enforceable, and not subject to cancellation.

We understand that it can be frustrating to learn her contract cannot be cancelled; however, please know that we do want to help **************. It is important to realize that our offer of assistance is something that provides her with additional resources and a choice of whether to accept or decline this offer. Our department referrals will provide help to the best of their abilities. We ask that she please reach out to our *************************** at ************** to request a hardship application. Please be advised, ************** will need to fully execute the application and submit all requested documentation to the address listed on the application. Westgate will not review any applications where supporting documents are missing. Once the application is reviewed, she will be notified in writing of Westgates decision.

Also,for direct assistance with her account, we ask that ************** please contact our ************************* at **************.

We thank you for the opportunity to be of service. Should any further concerns arise following this response, please do not hesitate to reach out to us at the email below.

Respectfully,

**************, Executive Team
Owner Relations Correspondence
Westgate Resorts
**********************************************

Ak/am
Customer Answer
Date: 08/15/2024

Complaint: 21899901

I am rejecting this response because:
The sales associate and closing officer were aggressive and misleading when they pressured me into staying for the pitch and signing up for the offer. My sisters and I tried to leave twice. There was a moment we got away and were actually followed and pressured to come back to hear about the property. About the credit card, I was told they were checking my credit to give me a lower down payment, but it was really an application for a credit card. I was completely tricked into getting a credit card and haggled for my information. As for my income, I told the salesperson the amount wasn't correct, and she lied on the form. Now, I've lost my job and definitely can't afford this timeshare. It's a severe financial burden, and I have no choice but to stop paying.
The response says it was clear that the timeshare would be available to use Jan 2024, but when I called to use the timeshare for Feb 2024, I was told I had to pay maintenance and taxes for 2024. This was when I was in good standing and had already paid over $6k into the timeshare. To date, I've never used this timeshare and the money I've paid into it already has fallen into a pit. How have I paid $6k for something and can never use it or it's unavailable?
The response says I can resell the timeshare, but it isn't worth anything. People are selling Westgate timeshares on **** for pennies. I've already lost so much money and my credit is suffering. Westgate has sold me this useless timeshare in a deceptive way and even tricked me into getting more debt through underhanded, unfair business practices. Please terminate my contract immediately.
Sincerely,

***********************
Business Response
Date: 08/21/2024
August 21, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
********************************************************************************************

RE:***********************
       Complaint ID # ******** - Account # *********** - *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding Ms. ****** complaint.We thank you for the opportunity to respond.

Please allow us to clarify that, daily, there are hundreds of consumers that leave Westgate presentations without purchasing and do so while receiving their agreed upon incentives as promised. The final decision to purchase, in addition to staying at the presentation, was always Ms. ****** as the consumer. Additionally, we can confirm that Westgate has processed substantial numbers of timeshare transfers made by individual owners valued at amounts exceeding thousands of dollars paid upon resales and confirmed by requests for waiver of Westgates Right of First Refusal. However, the amount that an owner chooses to sell their property for is solely their choice. Please keep in mind that Westgate does not assist with this process.

Ultimately,please understand that Westgate has previously addressed these claims and our position remains unchanged. As such, the contract, as written, is valid and enforceable.

While Westgate is unable to control whether ************** chooses to accept our offer of help, we again reach out to assist her. While our department referrals do not offer cancellation services, nor will negate our position on this issue, they remain here to offer owners with personalized assistance with their accounts. For direct assistance with her account, we encourage ************** to contact our *************************** at **************.

We thank you for the opportunity to be of service. Should any further concerns arise following this response, please do not hesitate to reach out to us at the email address furnished below.

Respectfully,

**************, Executive Team
Correspondence
Westgate Resorts
**********************************************

Ak/bp
Customer Answer
Date: 08/25/2024

Complaint: 21899901

I am rejecting this response because: no opportunity for cancellation has been given. This business has failed to uphold reputable business practices and taken advantage of me.

Sincerely,

***********************
Business Response
Date: 08/29/2024
August 29, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
**********************************************************************************************

RE: ***********************
      Complaint ID # ******** - Account # *********** - *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding Ms. ****** complaint. We thank you for the opportunity to respond.

Please recognize that Westgate has addressed Ms. ****** concerns on multiple occasions and our position remains unchanged.While she may not agree with our position, this disagreement does not negate the contractual obligations she incurred at the time of purchase. Westgate must rely on the legal documents that were executed at the time of sale and the contractual agreement reached between ************** and Westgate. At the time of the execution of these documents, ************** was provided with a state mandated rescission period for contract cancellation as well as clear instructions had she decided to cancel, together with the mandatory timeframe. Because we have nothing on record to show that she cancelled within the allotted time, it is Westgates position that the rescission period for contract cancellation has passed; as a result, Ms. ****** request for cancellation has respectfully been denied. The contract is valid and enforceable.

Furthermore, while Westgates position stands firm, please keep in mind that, ************** does have the option to use, rent,sell, or will the property; however, this would be at her discretion as Westgate has no form of resale or rental program. While Westgate does not offer assistance with this, a comprehensive timeshare resale resource is available at the American Resort Development Associations Resort **************** (ARDA ROC) website: ************************************************* or by calling them directly at **************. We can confirm that many Westgate owners have had success with this endeavor in the past.

While they will not offer cancellation services or contradict our position, we again encourage ************** to reach out to our ************************* at **************, for further assistance with her account.

We thank you for the opportunity to be of service. Should any further concerns arise following this response, please do not hesitate to reach out to us at the email address shown below.

Respectfully,

**************, Executive Team
Correspondence
Westgate Resorts
**********************************************

Ak/bp
Customer Answer
Date: 08/29/2024

Complaint: 21899901

I am rejecting this response because no opportunity for cancellation has been given. This business has failed to uphold reputable business practices and taken advantage of me.
Sincerely,

***********************
Initial Complaint
Date:06/24/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON APRIL 1, 2024, I WAS FRAUDULENTLY ENTERED INTO A ***TRACT AGREEMENT DESPITE TELLING THE WESTGATE REPRESENTATIVE REPEATEDLY THAT I DID NOT WANT TO ENTER INTO A ***TRACT AGREEMENT. I REQUEST 100% REFUND OF ALL PAYMENTS AS THE RESULT OF THE *** ARTISTS WHO HELD ME FOR MORE THAN TWO HOURS AND PROCESSED A ***TRACT FOR A PRODUCT THAT DOES NOT EXIST. I WANT ALL PAYMENTS CEASED WITHOUT PENALTY TO MY CREDIT REPORT OR SCORE. EVERY PAYMENT IS THEFT AND THE RESULT OF A *** ARTIST GAINING ACCESS TO MY BANK ACCOUNT AND CREDIT CARD.
Customer Answer
Date: 07/01/2024
Additional information reflecting payments.
Business Response
Date: 07/15/2024
July 15, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
**********************************************************************************************

RE: *****************************
Complaint ID # ******** - Account # *********** - *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding Ms. ********* complaint.We thank you for the opportunity to respond.

*******************, we regret to read about any frustration that ******************** has as a result of her contract with Westgate Resorts. Please assure the consumer that Westgate remains at her service and is dedicated to providing the highest quality of assistance.

We sincerely apologize for any inconvenience ******************** may have experienced due to the length of the presentation and if she felt pressured in any way.However, she was only required to attend the presentation for the agreed-upon time to fulfill her contribution to the Agreement. Since there may have been offers presented on a first-come, first-served basis, depending on available inventory, the representative may have expressed some urgency regarding the offer. With that being said, in no way was the consumer obligated to remain past the incentive time or purchase a timeshare.

Nonetheless,the consumer signed a Vacation Occupancy & Price Lock-In Agreement (VOA)document, wherein she acknowledged that she purchased a discounted vacation package in exchange for attending a sales presentation. With her purchase, she became entitled to a complimentary stay of seven (7) consecutive nights in a 2-bedroom unit at a Westgate Resort as well as a temporary Leisure Time Passport membership for additional vacation options at a discounted price.

Please be advised that ******************** executed legally binding documents that establish her decision to willingly enter into the **** Such documents include the Credit Card Authorization Form, wherein she authorized Westgate to debit her credit card for the payments associated with the purchase. For Ms.********* privacy, we will send her additional copies of her signed documents to review.

As always, we remain at Ms. ********* ******** As a customer service courtesy, please advise the consumer that Westgate is willing to cancel the deal with no further obligation or impact on her credit. However, we will not provide the consumer with any refund of the monies paid. Should she have any remaining questions or concerns, she may contact us through the email address furnished below.

As previously stated, we are grateful for the opportunity to respond.

Respectfully,

****************, Executive Team
Owner Relations Correspondence
**********************************************

Mm/am
Initial Complaint
Date:06/24/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Westgate,Consider this our formal demand for contract termination. Our decision is irrevocable, and the reasons are clear-cut.Our contract was signed under duress at your *********, ** location. We were lured by $100 gift cards, only to be herded into a high-pressure meeting where salespeople, particularly Zack,pounced aggressively, peddling purchases. **** even promised help with property rental for profit or to give the property back if we were not satisfied with it or couldnt use it. Both of these promises are complete lies.Numerous attempts to cancel, including resort contact, have been futile. The promised benefits haven't aligned with reality. Awareness and dismay struck post-signing, exacerbated by obscured rescission terms buried in the rushed contract.Our finances can no longer shoulder this burden. We demand immediate contract cancellation and full reimbursement.Sincerely,****** & ***************************
Business Response
Date: 07/17/2024
July 17, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
**********************************************************************************************

RE: ****** and ***************************
       Complaint ID # ******** ******* # *********** *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding ****** and ******************** complaint.We thank you for the opportunity to respond.

*******************, please be advised that Westgate has previously addressed the allegations presented by Mr. and *********************; as such Westgates position has not changed. As a courtesy, you *** find a copy of Westgates previous response below. The documents mentioned in the response will be sent once again to the owners separately for their convenience.

Notwithstanding the above, if Mr. and ********************* are experiencing hardship, we encourage them to contact our ******* Services Team at ************** for assistance. While they do not provide contract cancellation services, they are committed to helping them. They will explore options that *** be available to Mr. and ********************* to assist them with bringing their account current with any financial difficulties in mind.

In the interim, Westgates position remains that their contract is valid and enforceable.

We thank you for the opportunity to be of service.

Respectfully,

****************, Executive Team
Owner Relations Correspondence
********************************************** (Attn: ****************)

Sb/am

October 9,2023

****** and ***************************
*****************************************************************************

Email: *************************

Re: ******* # *********** / Case # *********

Dear Mr.and *********************,

Thank you for your patience while we reviewed your most recent correspondence. Westgates response is as follows.

First and foremost, we regret to learn of your dissatisfaction with Westgate as well as your feelings of financial burden. We remain hopeful that our assistance will enable you to once again see the value in your vacationing asset, and again believe in the time-proven philosophy of the benefits of regular vacations.

Mr. and *********************, if you were uncomfortable making the decision to purchase, it would have been up to you, as the consumer, to make that determination, to inform the sales staff or closing officer of any discomfort to ensure proper action was taken and refrain from purchasing if your
concerns were not addressed to your satisfaction. As you have stated that you felt rushed, please know that had you informed the Closing Officer of this concern,they most certainly would have proceeded at a pace with which you were comfortable. While Westgate is a sales-driven company, at no point were you forced to stay or purchase a timeshare.

As it is not possible to validate verbal statements, Westgate requires all owners to complete the
Acknowledgment of Representations document. With this document, Westgate strives to eliminate the possibility of any misunderstandings with regard to what *** have been presented to you, which *** have influenced your decision to purchase.Acknowledgments #3 and #5
show that you purchased this property for personal use, that there were no representations made regarding investment or resale potential, and that Westgate does not have a rental or resale program to assist you. While Westgate does not offer assistance with this, a comprehensive timeshare resale resource is available at the American Resort Development Associations Resort **************** (ARDA ROC) website: ************************************************* or by calling ************.Additionally, the Public Offering Statement discloses that the purchase of a timeshare interest should be based upon its value as a vacation experience or for spending leisure time, and not considered for purposes of acquiring an appreciating investment or with an expectation that the timeshare interest *** be resold.

Furthermore,in closing, you were provided a state-mandated rescission period for contract cancellation.This information can be found just above your signatures on the Contract for Purchase and Sale (Contract). This clause also provides clear instructions had you decided to cancel within the rescission timeframe. Because we have nothing on record to show that you cancelled within the allotted timeframe, it is Westgates position that the rescission period for contract cancellation has passed; as a result, your request to be released from your contract has respectfully been denied. Please understand, that Westgate has fully complied with its legal
obligation by conspicuously stating the mandatory rescission in the fully executed Contract. Westgate is not obligated to verbally disclose the statutory rescission period.

Ultimately,your contract remains valid, enforceable, and will not be cancelled. We understand that it can be frustrating to learn your contract cannot be cancelled; however, please know that we do want to help you. It is important to realize that our offer of assistance is something that provides you with additional resources and a choice of whether to accept or decline. Our department referrals will provide help to the best of their abilities. For further assistance with your account, please contact our ******* Services Department at **************. If we *** be of additional service, please reach out to us at the email address below.

Sincerely,

Executive Team
Owner Relations Correspondence
Westgate Resorts
**********************************************

Ak/am
Attachments: Acknowledgment of Representations
          Contract for Purchase and Sale
Customer Answer
Date: 07/17/2024

Complaint: 21892455

I am rejecting this response because: We do not agree and we feel as if this company was dishonest and in good faith should allow us to relinquish all further responsibility of this contract. There were several times during the process we informed our sales agent this was not for us, with continued badger and coercing into purchase.

Sincerely,

****** And ***************************
Business Response
Date: 07/26/2024
July 26, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
**********************************************************************************************

RE: ****** and ***************************
       Complaint ID # ******** ******* # *********** *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding ****** and ******************** complaint.We thank you for the opportunity to respond.

*******************, please be advised that a review of Mr. and Mrs. ********* correspondence confirms that they have not provided any new allegations for Westgate to research and no additional documentation in support of their previous ones.While they may not agree with our responses, Westgate has addressed their concerns, and absent documentation that would negate their signatures,Westgates position remains as previously set forth, that their contract is valid and enforceable.

While we are appreciative of their concerns, we are here to help. We again encourage Mr. and ********************* to contact our ******* Services Team at ************** for further assistance regarding their account.

We thank you for the opportunity to be of service.

Respectfully,

****************, Executive Team
Owner Relations Correspondence
********************************************** (Attn: ****************)

Sb/sp
Customer Answer
Date: 07/30/2024

Complaint: 21892455

I am rejecting this response because we do not agree with response. We believe that Westgate gave us false descriptions of our usage and our ownership. Their representative was dishonest and misleading through the entire process.

Sincerely,

****** And ***************************
Initial Complaint
Date:06/20/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern I am writing this letter with a mixture of anger and frustration due to the highly pressurized and misleading sales tactics used by your representative, *******************************, on September 5th,2018, at ********************************** Resort. My wife and I attended a free breakfast and orientation,intending to learn about your program, its cost, and availability. However, as the presentation progressed, the pressure intensified, leaving us feeling uncomfortable and trapped for an exhausting three to four hours.Under immense stress and weariness, we succumbed to the pressure and reluctantly signed the contracts. Regrettably, we never had the chance to use the resort, and within four months of signing, my wife's health deteriorated rapidly. She was diagnosed with dementia in 2019, and her condition worsened over time. We are now facing significant financial challenges due to her health needs, and the timeshare has become an unnecessary financial burden.We have been trying to get out of this contract for an extended period, but your company has been unyielding in allowing us to do so.Given our circumstances, it makes no sense for me to keep the timeshare. Tragically, my wife passed away earlier this year, and continuing with this contract is simply illogical and heartless. I urgently request that you cancel this contract immediately and provide a refund for any money I am entitled to. Your cooperation in resolving this matter promptly would be greatly appreciated.Sincerely,******************************* Email: ******************
Business Response
Date: 08/22/2024
August 22, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
**********************************************************************************************

RE: *******************************
Complaint ID # ******** Account # *********** *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding *********************** complaint.We thank you for the opportunity to respond.

*******************, first and foremost, we would again like to express our most sincere condolences to ********************** for the passing of his wife. We understand that these types of losses can create uncertainty in our lives and anxiety about the future. We wish to assure him that we deeply value his relationship with Westgate and are committed to providing assistance to the best of our abilities.

With respect to Mr. ********** concerns, please be advised that Westgate has previously addressed them, and our position remains unchanged. As such, Mr.********** contract remains valid and enforceable.

While we are unable to provide the resolution ********************** seeks, we wish for him to know that as the owner of deeded timeshare real estate, he has the option to use, rent, sell, or will the property; however, this would be at his discretion as the Developer has no form of resale or rental program. While Westgate does not offer assistance with this, a comprehensive timeshare resale resource is available at the American Resort Development Associations Resort **************** (ARDA ROC) website: ************************************************* or by calling ************.

In the interim, for personalized assistance on all account matters, we encourage ********************** to contact our **************** Team at ************** / Option 4.

We thank you for the opportunity to be of service.

Respectfully,

****************, Executive Team
Correspondence
********************************************** (Attn: ****************)

Sb/am
Customer Answer
Date: 08/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:06/20/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May ********** request the cancellation of our Westgate timeshare due to misleading sales practices, financial hardship, and health issues. The timeshare has become a financial burden, and we were misled about its benefits and costs.Thank ********* *********
Business Response
Date: 07/03/2024
July 3, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
**********************************************************************************************

RE: ************ and *************************
Complaint ID # ********- Account # *********** - *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding **************** and **************** complaint. We thank you for the opportunity to respond.

*******************, first and foremost, it is important to understand that a review of the correspondence confirms that the consumers have not provided any new allegations to research and no additional documentation in support of their previous ones. As previously advised to them, our research has concluded that on the date of purchase, **************** and ************** received full and fair disclosure of all matters pertinent to the transaction. For the consumersprivacy, we will be sending them an additional copy of our previous response to their email address. While they may not agree with our response, Westgate has addressed their concerns, and absent documentation that would negate their signatures, Westgates position remains that their contract is valid and legally enforceable.

Nonetheless,we truly regret to read of the struggles that **************** and ************** are currently facing, and they may rest assured that we remain at their service.While we are unable to provide cancellation, please advise the consumers that Westgate is willing to work with them during their hardship. We encourage them to contact our *************************** by phone directly at ************** to request a hardship application be mailed to their address. Please ensure that the consumers understand that they will need to fully execute the application and submit all requested documentation to the address listed on the application. Westgate will not review applications where documents supporting their hardship are missing. Once their application is reviewed, **************** and ************** will be notified in writing of Westgates decision.

We thank you for the opportunity to be of service.

Respectfully,

****************, Executive Team
Owner Relations Correspondence
**********************************************

Mm/am
Initial Complaint
Date:06/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Account# *********** Dear ********************************************** purchased a timeshare in 2018 located in Orlando, Florida. We demand the immediate cancellation of our timeshare contract due to your company's deceptive practices and poor service.Your sales team misled us with false promises, and we've only experienced frustration and mounting maintenance fees. Booking a vacation has been impossible, and your customer service is nonexistent.Cancel our contract immediately and provide a prompt response and confirmation of cancellation. We expect a refund for the fees we've paid. If you do not comply, we will pursue other options.Sincerely,***** and *************************
Business Response
Date: 07/09/2024
July 9, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
********************************************************************************************

RE:***** and *************************
Complaint ID # ******** - Account # *********** - *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding Mr. and Mrs. ******* complaint. We thank you for the opportunity to respond.

A review of Mr.and Mrs. ******* correspondence confirms that they have not provided any new allegations for Westgate to research and no additional documentation in support of their previous ones. As previously advised, our research has concluded that on the date of purchase, Mr.and ***************** received full and fair disclosure of all matters pertinent to the transaction. Additionally, we will be sending a copy of our previous response to the consumers email address in our file for their review. While they may not agree with our responses, Westgate has addressed their concerns, and absent documentation that would negate their signatures, Westgates position remains that the contract is valid, legally enforceable, and will not be cancelled.

Please know that Mr.and ***************** are well within their rights to escalate these complaints to any outside forum as they deem fit. Please let them know that, while they may not agree with our response, Westgate has addressed and will continue to address their concerns regardless of the escalation path they choose.

As we continue to deeply value Mr. and Mrs. ******* relationship with Westgate Resorts and remain committed to providing them with the highest level of service, we encourage them to reach out to our department referrals as they aim to provide owners with direct assistance with their accounts. For further assistance with their Westgate account, we ask that Mr. and ***************** please contact our **************************** by phone, at **************.

We thank you for the opportunity to be of service. Should any further concerns arise following this response, please do not hesitate to reach out to us at the email address listed below.

Respectfully,

**************, Executive Team
Owner Relations Correspondence
Westgate Resorts
**********************************************

Ak/bp

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