Complaints

This profile includes complaints for Central Florida Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Central Florida Investments, Inc. has 28 locations, listed below.

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• 

  Central Florida Investments, Inc.

  2801 Old Winter Garden Road Ocoee, FL 34761-2965

• 

  Central Florida Investments, Inc.

  12000 Cypress Run Dr Orlando, FL 32836

• 

  Central Florida Investments, Inc.

  131 SW Webbs Gln Lake City, FL 32024

• 

  Westgate Resorts

  PO Box 31515 Tampa, FL 33631-3515

• 

  Westgate Myrtle Beach, LLC

  415 S. Ocean Blvd. Myrtle Beach, SC 29577

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a room for the past two years that was dirty and unsanitary. Once during Covid and then they attempted to make it up to us but this year given us an upgrade. Check in is at 4 I asked to be moved and they were accommodating and said it would be done by 4:20om the latest and that someone would call when my room was ready two hours and 15 minutes later and still no one called. I came to check and they are saying we have to wait until 8pm. I am beyond disgusted with this time share and their lies.
  

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/07/29) */
  July 29, 2022
  
  
  ***************
  Consumer Affairs Representative
  BBB serving Central Florida
  1600 S. Grant Street
  Longwood, FL 32750
  
  RE: ************
  Case # ******** / Account # ********** / Issue # ********
  Dear Mr. ********,
  
  Westgate Resorts is in receipt of your correspondence regarding Ms.*******'s complaint. We thank you for the opportunity to respond.
  
  Mr. ********, please be advised that we were unable to find the reservation Ms.******* was referring to in her complaint. If she has additional information about her concerns, such as a reservation number, we urge her to forward it to us at the email address listed below so we may research and respond accordingly.
  
  Respectfully,
  
  Amy P****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy P****)
  
  Ap/gsc
  
  
  Consumer Response /* (3000, 7, 2022/07/29) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The reservation is under ***** ********, I stayed in room ****** building***
  
  
  Business Response /* (4000, 9, 2022/08/04) */
  August 4, 2022
  
  
  ***************
  Consumer Affairs Representative
  BBB serving Central Florida
  1600 S. Grant Street
  Longwood, FL 32750
  
  RE: ************
  Case # ******** / Account # ********** / Issue #********
  
  Dear Mr. ********,
  
  Westgate Resorts is in receipt of your additional correspondence regarding Ms.*******'s complaint. We thank you for the opportunity to respond.
  
  Upon review of the information Ms.******* provided us with, we were able to locate the reservation she was referring to in her initial complaint. We found in the comments of this reservation that the consumer chose to select an alternate unit that was not ready at the time of her check-in. She was advised of the wait and still chose to proceed with waiting for the alternate unit; therefore, no compensation will be offered.
  
  We thank you for the opportunity to be of service. Should Ms.******* have any additional concerns, she is welcome to contact us at the email address below, but we would like to advise her that any future correspondence of the same nature will be met with a similar response.
  
  Respectfully,
  
  Amy P****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy P****)
  
  Ap/gsc

• Initial Complaint

  Date:07/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We stayed at Westgate Branson Woods starting on June 16 and ended up with a mystery rash. In addition to my eldest daughter having this rash, several other families experienced the same and all stay at this hotel. I contacted the hotel but I am getting the run around and no returned calls. Finally a woman named piyra contacted me but I have little confidence as she promised an email 7/12 and I had to call for it today. I do not want my claim falling on deaf ears. we have spend several says, three drs appointments and 5 prescriptions to date to try and heal this rash which is being called ring work, and staph! My daughters summer has been ruined due to this resorts negligence. I am seeking a full refund of our stay. i have advised tim with the resort of this. He advised he would pass this along. Im assuming pirya is looking into this now. As a result of how I am being treated I also want to be reimbursed for copays and my medicine costs. I have receipts and can provide all if needed.
  

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 9, 2022/07/27) */
  July 27, 2022
  
  
  ***************
  Consumer Affairs Representative
  BBB serving Central Florida
  1600 S. Grant Street
  Longwood, FL 32750
  
  RE: **************
  Case # ******** / Issue # *******
  
  Dear Mr. ********,
  
  Westgate Resorts is in receipt of your correspondence regarding Ms.*********'s complaint. You may consider this Westgate's response.
  
  Mr. ********, we would like to advise Ms.********* that we are in receipt of her previously submitted documents. Our Risk Management Team is looking into her concerns, and they will be in contact with her as soon as their research is complete.
  
  We thank you for the opportunity to be of service.
  
  Respectfully,
  
  Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  [email protected]
  
  Ap/am
  
  
  Consumer Response /* (3000, 11, 2022/07/29) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I received a call from Priya after I reached out to check on the status and she advised they are not at fault. This is a lie. We visited that hotel with several other families. Of all the girls that were there for dance competition the only once with a rash stayed at westgate. In addition priya said the dancers could have passed it to one another. My daughter that graduated last year and is too old to dance did not dance so her comment is baseless. the common factor to all of this is that hotel, the filthy fitness center in inn 7 and the pool and hottub which reeked of chlorine which everyone knows if the pool trying to fight off something that should not be there. plus its an outdoor pool so the chlorine smell should not be this strong. priya said they would do nothing since no other complaints came in....so i reached out to nicole k*** and danielle d**** that stayed there and have kids with rashes as well. they will be contacting soon. we can make this a class action if you prefer.
  
  
  Business Response /* (4000, 13, 2022/08/08) */
  August 8, 2022
  
  
  ***************
  Consumer Affairs Representative
  BBB serving Central Florida
  1600 S. Grant Street
  Longwood, FL 32750
  
  RE: **************
  Case # ******** / Issue # *******
  
  Dear Mr. ********,
  
  Westgate Resorts is in receipt of your additional correspondence regarding Ms.*********'s complaint. We thank you for the opportunity to respond.
  
  Mr. ********, we are in receipt of the information provided by Ms.*********. Please be advised that our Risk Management Team has fully researched this matter based on the support provided by the guest, and it has been determined that Westgate is not liable for these allegations. If Ms.********* has any further documentation to support this matter, our Risk Management Team would gladly research this further; however, without this documentation, any further inquiries will be met with the same response.
  
  Respectfully,
  
  Amy P****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy P****)
  
  Ap/gsc
  
  
  Consumer Response /* (4200, 15, 2022/08/10) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is insane.....5 different people got same rash. Only common factor was your facility. This is just bad business. I will pursue matter further.

• Initial Complaint

  Date:07/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Westgate is not working with us in regards to our timeshare. We saw a kiosk at the mall and saw they had cheap theme park tickets if you took a tour. They were giving us a free breakfast. We went on the tour. They made it sound so exciting. They said we could take the vacation of our dreams and make money. They said we would never have to pay if we were a travel partner. That is a system where you can try to sucker people into taking vacations for $99 and just take the tours. They called us to a mandatory meeting about the Travel Partner and that ended up being about refinancing . They told us this was part 2 of our timeshare purchase and we got suckered in again. They also made us get a credit card with them to pay the down payment. Some of the family lost their jobs during Covid and it has been difficult because we have our personal bills. We can not afford this timeshare and its super stressful. We have been lied to and it hurts that we have to pay for something that's so unethical. Westgate will not communicate with us. We need this canceled and the loan canceled and a refund of our money.
  

  Business Response

  Date: 09/08/2022

  Business Response /* (1000, 9, 2022/08/16) */
  August 16, 2022
  
  
  ****** ********
  Consumer Affairs Representative
  BBB serving Central Florida
  **** ** Grant Street
  ********* FL XXXXX
  
  RE: ******** *******
  Case # XXXXXXXX / Account # XXXXXXXXXXX / Issue # XXXXXXX
  
  Dear Mr. *********
  
  Westgate Resorts is in receipt of your correspondence regarding Ms. *******'s complaint. We thank you for the opportunity to respond.
  
  First and foremost, we were disheartened to read of the hardships Ms. ******* and her family may be experiencing. She is a valued member of the Westgate community, and we always hope to assist our owners to the best of our abilities. We were also sorry to read that she may not be satisfied with the customer service she has received thus far. At Westgate, we always hope to provide our owners with the highest level of customer service, and we are sorry if she feels as if we have not met that standard for her.
  
  We would like to clarify for Ms. ******* that the owners' update meetings are voluntary unless she chooses to attend in exchange for incentives, and she is never obligated to purchase if she does choose to attend. As for her credit card concerns, although Westgate does have offers to assist owners with financing their purchases, she was not under any obligation to accept and could have refrained from signing at any time. If she did not agree or feel comfortable with the purchase or the credit card, she would have been well within her rights to have refrained from purchasing.
  
  Regarding Ms. *******'s concerns about the Travel Partners Program (TPP), allow us to advise her that it does work; however, the benefits possible are directly related to each owner's persistence and efforts to participate. In addition, participating in the TPP is completely voluntary and does not affect her timeshare ownership. For further information, we encourage Ms. ******* to refer to Acknowledgement #13 in her Acknowledgement of Representations document, which she received on the day of sale.
  
  Mr. ********* our review has concluded that Ms. *******'s contract is valid and enforceable. If she requires further assistance, she is welcome to contact us at the email address listed below.
  
  Respectfully,
  
  Amy ****** Executive Team
  Owner Relations Correspondence
  *******************@wgresorts.com (Attn: Amy ******
  
  Ap/gsc