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Business Profile

Online Shopping

Merchline.com, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a memorial sweatshirt for my teen through Technoblade.com after the streamer sadly passed away. The sweatshirt was incredibly overpriced at $73 and we are extremely low income, but my teen said it was all they wanted for Christmas and wouldn't ask for anything else, so I got it. It arrived and I received the size I ordered based on the measurements on the website, but those measurements were COMPLETELY off. I ordered a men's size medium and what came was so small, it wouldn't fit my teen who wears a women's size small. So I guess we are going to need a men's size XL? For a 100 lb 14 year old?! We tried to contact the company for a return and I was sent back an auto-generated email telling me we were put on a queue and that we should not email them again or we would lose our place in line. I waited nearly a month and still no reply. Since they only offer a 30 day return policy, I emailed them again, even though I feared we would lose our place in line if I did. Still no reply. I've emailed several times more and nothing. I've since filed a dispute with my bank as no one will get back to me. My teen is completely heartbroken and I feel so terrible. This was supposed to be a sweet memorial gift for someone deceased and instead it has turned into a stressful nightmare.

  • Initial Complaint

    Date:09/13/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a T-Shirt from this company on June 30, 2022. I payed $42.13 USD (including tax and shipping). The issue I have with them is that I accidentally wrote the wrong address down for shipping. I sent them multiple emails explaining the issue and only received automated responses. They have not contacted me back to fix the issue. I attached the tracking number below.UPS tracking number: **************************

  • Initial Complaint

    Date:09/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for merchandise from Technoblade on June 30th, the order number is TECHNOB76378, since then my order has completely disappeared and I have tried to contact support a few times. I really need help getting my stuff delivered. If you can not deliver my order I would like a full refund for my time wasted on waiting for this order. I really did not want have to make a complaint but I've been told this is the only way to get a response. I will never be using Merchline again after this ordeal is done with.

  • Initial Complaint

    Date:09/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a large supply of things that come out to a total of around 243 on 7/2/22 and it said my order would be out by mid to late august and I still havent received a thing Ive contacted them three times about my change of address and not receiving my delivery and there has been no response at all and this is the only way I know to contact them my order number is TECHNOB138516 and at this point I just want my order or a refund.

  • Initial Complaint

    Date:08/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an order (DUDEP325563) and the items were damaged. I returned them and they only gave me a partial credit. They charged for shipping and tax. Please process the full refund.

Merchline.com, Inc. is NOT a BBB Accredited Business.

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