Pest Control Services
PestBearThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Pest Control Services.
Important information
- Customer Complaint:This complaint totals for this business include complaints filed involving the company's locations throughout Florida.
PestBear has worked and continues to work with BBB in an effort to reduce its number of complaints. BBB recommends that if you have any complaints or concerns, please contact Tom Barry, Owner/Manager, at (800) 737-8232 or e-mail [email protected] prior to contacting BBB.
BBB has received complaints from customers involving billing or collection issues, alleging that the business has billed them for services not provided or billed them after cancelling services. In some cases, customers complain about service issues, alleging that the business has not provided services or is continuing to provide services after cancellation.
BBB has been in contact with PestBear from May 2014 through the present regarding the company's complaint activity.
PestBear believes the underlying cause of the complaints is miscommunication, including the customers telling the technicians to discontinue services which doesn't get communicated back to the office, as well as customers who believe once they cancel their service they don't owe any money. The business has stated it has created a Customer Loyalty Department which will deal with any negative customers or disagreements.
Complaints
This profile includes complaints for PestBear's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 45 total complaints in the last 3 years.
- 17 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/09/2023
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pest technician came to home and forced open the fence gate, effectively breaking it. This was around the second week of December. They told me they would send someone out to assess the damage and they never showed up.Initial Complaint
Date:11/17/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is billing for services not preformed. The truck comes out, they put a yard sign and door flyer, open the truck close the truck and leave and auto debit your account. It was set up as a quarterly service but they show up every 20 to 30 days and don't provide a service, but debit your account. They will not cancel your service as requested either. This is all recorded by security cameras on the property showing they don't treat lawn. One unauthorized tech even came out in hurricane *** and sprayed a spot of the lawn and left and of course charged us. Do not use this company!Business Response
Date: 12/08/2022
I have looked at this account and from what I can see this relationship with the customer is just not going to work. The expectation in which the customer requires is out of our skill set. The account has been canceled and there is no balance.Initial Complaint
Date:10/31/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid Pestbear $2000 for termite tenting back in June. Oran, from Pestbear, came out and surveyed my home and contracted a company for tenting my garage/guest house. He said that I did not have to vacate my townhouse during treatment. However, the tenting company that came here said that there was no way I could stay in my house because the gas would have killed me. The electrical piping between the guest house and our 3 home townhouses would act as a direct conduit for the gas. The tenting company said they could not treat based on ** law. I told Pestbear that they had not properly represented their termite process and I asked for a full refund of my $2000. They agreed and then refunded $1000 to my credit card. I called back and asked for the other half of my refund. After numerous contact with them they told me a check issued to me was sent in the mail. But i never received it. I have called back several time and was told that they sent a check and that it went to the wrong address. They said they issued another check that it would receive in 5 to 7 days. It has now been 14 days since that story. This "refund check' has been not been issued now for 4 months.Business Response
Date: 11/09/2022
We apologize for the confusion. There is a check list that is sent to all customer that was signed by you that you understood what was all included and what was needed in the process of getting a fumigation done. Regardless I do understand the frustration and it should have worked out better. I looked the funds and it looks like all funds have been refunded.Initial Complaint
Date:08/18/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Peat Bear billed us for an unauthorized service after we had cancelled our contract. They were supposed to have a manager come out and discuss our issues and in turn we could decide if we wanted to reverse the cancellation. Instead they did not have a manager come out because someone named ***** decided something else was more important than honoring a commitment made to a customer and the tech apparently at least according to pest bear decided to service our home without our authorization. We called to dispute but ***** was arrogant and quoted inaccurate information regarding any service reinstatement. We ant a full refund of the $124.80 that was billed to our credit card. It is possible that we are experiencing elderly abuse by this companyCustomer Answer
Date: 09/01/2022
The company has not reached out to us about this complaint. Given their arrogant response when we called them the first time I don't expect that they will.Business Response
Date: 09/13/2022
Elderly abuse? We have had a relationship with this customer since February of 2021. The customer has an insurance warranty with us for termites. That service is charged every quarter to keep insurance active. I do see that the customer has been credited in the past and it this time I believe we can no longer obtain a relationship with this customer and their expectations.Customer Answer
Date: 09/14/2022
Complaint: 17895691
I am rejecting this response because the issue is fraudulent billing and we believe because we are elderly they think they can take advantage of us we told them we canceled the service. They asked if they could aend a manager to speak with us to see if we would consider continuing the service. We allowed that but the manager decided he had more important things to do and did bot show up. They instead sent a tech and he decided he would ignore our cancellation and apparently although not verified by us treat our property.They had no authority to provide treatment. They failed to comply with their commitment to have a manager on site to speak with us BEFORE any continuation of any service. Then they billed us which we reject. They also lied and stated that we agrees to restore service.
Sincerely,
*********************Initial Complaint
Date:08/16/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a customer with Pest Bear for several years. Initially both lawn and pest care, but after the quality of lawn eroded and service techs seemingly changed monthly, I removed the lawn service 2 years ago. Quality of pest control services has gone downhill as they could not retain their service techs who seemingly changed monthly on my account. As a stated and agreed upon condition of my 8/1/22 renewal, PestBear agreed that I would have just 1 rep (Steve) service my residence. I prepaid $540 for the full year (8/1/22-8/1/23) in June 2022 with the condition that Steve would be only technician or I could cancel. When I learned on 8/16/22 that Steve had left Pest Bear (yet another technician to leave this company), I called to cancel. PestBear is now refusing to refund my full $540 when NO services have been performed during the 2022-2023 annual period. Further, on today's call with Chris, PestBear now disputes that my annual service fee is $540 (despite clearly evidenced by the annual charge they assessed to my credit card in June) and now want to withhold $160 for 1/4 of the year, when NO services have been provided since the renewal date (first service would be scheduled for late August 2022). NO SERVICES HAVE BEEN PROVIDED SINCE MY 8/1/22 RENEWAL AND I DEMAND A FULL REFUND.Business Response
Date: 08/30/2022
Business Response /* (1000, 5, 2022/08/17) */
Customers price for service is $154.50 x 4 = $618 a year. We gave a discount for prepay for a total of $540. This payment was received on 6/09/2022. One of those payment went towards the service provided on 5/23/2022. The customer has now canceled and will get a return of $379.32.
Business Response /* (1000, 7, 2022/08/17) */
I have gone back and looked at this account. Even though Pestbear has done nothing wrong I can see where the confusion is. I have tried explaining to customer but failed. I will refund full amount and check will be cut. Please allow 7-10 days for check to be in mail.
Consumer Response /* (3000, 9, 2022/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please advise that the refund amount will be $540 at which time I will dismiss the complaint upon receipt of refund.
Business Response /* (4000, 11, 2022/08/19) */
My last response was you will get full refund of $540
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