Business Profile

Pest Control Services

PestBear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Important information

Customer Complaint:
This complaint totals for this business include complaints filed involving the company's locations throughout Florida.

PestBear has worked and continues to work with BBB in an effort to reduce its number of complaints. BBB recommends that if you have any complaints or concerns, please contact Tom Barry, Owner/Manager, at (800) 737-8232 or e-mail [email protected] prior to contacting BBB.

BBB has received complaints from customers involving billing or collection issues, alleging that the business has billed them for services not provided or billed them after cancelling services. In some cases, customers complain about service issues, alleging that the business has not provided services or is continuing to provide services after cancellation.

BBB has been in contact with PestBear from May 2014 through the present regarding the company's complaint activity.

PestBear believes the underlying cause of the complaints is miscommunication, including the customers telling the technicians to discontinue services which doesn't get communicated back to the office, as well as customers who believe once they cancel their service they don't owe any money. The business has stated it has created a Customer Loyalty Department which will deal with any negative customers or disagreements.

Complaints

This profile includes complaints for PestBear's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

45 total complaints in the last 3 years.
17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I prepaid for 1 year of lawn service on March 1st, 2022 and told the PestBear technician that I would not be renewing by service until August so that it would align with my pest service which is also on a 1 year prepayment.In March 2nd, pestbear sent a lawn technician to my home for lawn service even though my annual agreement ended on March 1st and I told the technician not to return until August.PestBear sent me to collections for a service that I did not request.On July 24th I spoke with *******, she claimed to be the customer service manager. She wanted me to pay for service that I told them I did not want and also stated that they would not honor the remaining portion of pest control that is paid in full until August.I would like a credit for the service that was provided the day after my agreement expired that I did not request, my final pest control service that I am due and an apology for their unethical business practices and unprofessional treatment of clients.
Business Response
Date: 08/08/2023
I would like to apologize for the inconvenience. There seems to be a lot of confusion here. We were not informed that the service was canceled through the technician. We have a a 30 day written notice of cancelation so technicians generally don't have the ability to cancel services for this reason.

we will remove from collection
Initial Complaint
Date:06/08/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
HORRENDOUS SERVICE, and HORRENDOUS RESULTS! My Issues are well documented with the management via phone and text. Keeping it short, near 2 years ago instead of spraying the proper treatments for bugs and fertilizations their service tech accidentally sprayed a harsh weed killer over my shrubs and plants. This led to THOUSANDS of DOLLARS of a distressed New Hybrid Lawn along with Dead and Dyeing Elaborate Palms and Plants of many species. I was assured by (****) management that they would make it right. It took 12 months to get any sort of compensation agreement from Pest Bear. We settled on an $800 reimbursement with a 12 month FREE service to the property. Obviously, their service and results were HORRENDOUS, and no longer wanted their services, however was assured they were going to have their TOP Tech work my property to make me whole. Their TOP Tech (****) worked my property for several months, then in December HE ALSO SPRAYED HARSH CHEMICAL KILLING LARGE sections of Lawn.Pest Bears TOP Tech (****) Promised and assured me he would make it right and would have the lawn Aeriated and Plug the Lawn. Shortly after, a new guy was assigned and has skipped treating the lawn and shrubs for into the 3rd month. ***************** for into the 3rd month!Yes, I have spoken to and texted the TOP Tech (****) numerous times with more empty promises delivered.During the FREE 12 months of Promised TOP SERVICE. They :"Billed me for One of the Months with NO refund"..."Have Skipped Three Months of Service"... "Have again Killed Large Sections of my Lawn" and "Have NOT re-sodded (Plugged) nor aeriated the damaged lawn"
Business Response
Date: 07/19/2023
I have reached out to managers to see what the final solution is. They have been in communication with customer.
Customer Answer
Date: 07/20/2023

Complaint: 20152544

I am rejecting this response because: I haven't heard a single word from Pest Bear regarding this complaint. In fact, I haven't heard from anyone at Pest Bear for months. Pest Bears comment that management is/were in contact with me regarding this complaint is unequivocally NOT true. IMO, This is yet another example of a blatant lie.

Sincerely,

***********************************
Initial Complaint
Date:05/25/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2 months ago I cancelled their pest and lawn services because poor quality. I contacted this business because they charged me for their monthly services even though I already canceled them. I was told that I would get a refund in 2-3 days and nothing after a month. Today I checked my bank account and got charged again causing the account to overdraft.
Business Response
Date: 05/25/2023
The card was refunded on 5/24/2023
Customer Answer
Date: 05/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:05/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We live in a private, gated community with a very clear no soliciting or trespassing sign at the entrance. A few weeks ago, one of their employees came to my house harassing me to use this company. I advised that this is a private community and that he is trespassing. He said he wouldn't come back anymore. Just yesterday, May 8th, the company was back again soliciting everyone in the neighborhood. We are looking at all legal options to keep this company out of our private neighborhood. We've tried to call but no one ever answers the phone. If they come back again, we will call the police.
Business Response
Date: 05/10/2023
We apologize for the inconvenience. As you know we are in most neighborhoods with current customers and sometimes our qa specialist goes to there customers house to see if they need more services. We will have a chat with our reps. ***** You
Customer Answer
Date: 05/15/2023

Complaint: 20037102

I am rejecting this response because this is absolute nonsense. Your rep was told to stay out of our neighborhood. No one in our neighborhood indicated that they use your company. Despite being told to stay out of our private neighborhood they came back not even two weeks later lying to people about problems they don't have.

Sincerely,

*************************
Business Response
Date: 05/17/2023
I have no other comment. I apologize they feel that way. I will do my best to keep them away from this person.
Initial Complaint
Date:04/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Towards the end of February, Pest Bear sprayed my yard with liquid fertilizer and where needed weed killer. This is per our agreement of applying the fertilizer/weed killer every 6 weeks. As the weather warmed, I noticed areas of my yard turning a lush green while others appeared to be dying. I called Pest Bear and they sent two field managers on two different dates. I was told that the weed killer applied was not compatible for my Bahia grass. Options of repair to the dead areas were discussed; reseed the yard or put down sod. To my knowledge nothing has been done - no seeds have been put down and no sod has been put down. I have made 10 or more attempts to talk to field managers with no return phone calls. Meanwhile, the areas with dead grass are becoming barren with crabgrass and torpedo grass taking over. I would like for someone (preferably a regional manager) to contact me and rectify my dead grass problem.
Customer Answer
Date: 05/11/2023
Pest bear showed up unannounced and reseeded my yard with Bahia seed. I would like to keep the complaint open for another month to see how the seeds germinate.
Initial Complaint
Date:04/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
PestBear technician applied incorrect pesticides and destroyed multiple clients yards including mine and not providing adequate to no resolution
Business Response
Date: 04/06/2023
we are sending manager out to look at the lawn
Initial Complaint
Date:03/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is my mothers home, she is 84 years old. In November she was moved into a nursing home. Pest Bear pest control is trying to charge her for services on 12-10-22. Her home has been unoccupied since November. Pest Bear is stating they came in and sprayed for bugs one month after she moved out. I have left the messages returned their bill with a long explanation that the house wasn't sprayed in December at all. They continue to send bills and I continue to tell them they will not be paid for services they did not complete.Thank you - ********************* - ************
Business Response
Date: 04/06/2023
we will remove balance.
Initial Complaint
Date:03/07/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired pestbear back in May of 2021. I prepaid for an entire year of service upfront. After my year of service was complete, I contacted their office and inform them that I no longer wish to have their services. Their customer service is lackluster, and their pest control is even worse. After canceling the services, I come home to a pestbear sign in my yard, I immediately wrote the customer service email because they do not pick up the phone (also left a voicemail) and ask them why there was a sign in my front yard when I canceled my services. I did not receive any email back nor a phone call back. Fast forward to a month later and I am sent an invoice for the service and then another invoice for another service. I have repeatedly called and left voicemails and have written numerous emails which I have proof of all attempted contact from myself. Two weeks ago someone from Pestbear reached out to me about the open invoices. I explain to her the situation, and she informed me she take care of it. I thought this was the end of it until I came home today, and had a letter in the mail from a debt collector, wanting the money from these two fraudulent invoices. I am actually appalled that a business would conduct itself in such a fraudulent way. I now have two negative invoices on my credit from a service that I pre-paid for, and then informed them after my last prepaid service that I did not wish to have their services anymore.
Business Response
Date: 03/15/2023
There is a lot of condraticiting information with this account. I will be removing from bad debt. We apologize for inconvenience.
Customer Answer
Date: 03/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:02/24/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
we had set up services through pest bears for lawn and pest control. we got serviced once and decided we dont want to pay 85$ for them to throw seeds. we paid for our first service then my husband and i both called and cancelled future services. around dec 28 another guy comes and says he will be servicing us again and asked me at the door if that was ok. i told him no we had cancelled and no longer wish to us pest bears. he had said ok and left. on 1/12/23 i got a text stating pest bears was going to fertilize to which i responded no we cancelled. the guy (*****) responded ok 2/23/23 i got a text from a guy named ***** from pest bears stating he would come and treat our lawn to which i had responded no do not treat we cancelled. he responded 10/4 have a great day. *** talked to ***** and cancelled ive talked to ******* and cancelled and i talked to a lovely operator to which i had also cancelled again. not to mention the times my husband has called in and cancelled. i got on the phone with the lady from financing and she refused to refund my card to which services were not rendered. we had one treatment to which we paid for. she got defensive and said they refuse to pay us back and to take legal matters. they over charged me ***** on 1/31/2023 to which there were multiple cancellations by then.
Business Response
Date: 03/15/2023
I have looked at the account and see that they canceled the Pest but nothing about the lawn. We continued to do the lawn and now they are challenging it. Even though we have done nothing wrong we will credit back the last service in good faith.
Customer Answer
Date: 03/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
The lawn guy showed up to my house to which I told him we canceled he had left without performing services. I appreciate you refunding me. If no refund is made I will be filing again.
Sincerely,

***************************
Initial Complaint
Date:01/20/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After eight months of doing the lawn chemical services, one third of my lawn is dead, the weeds are growing and they have become non responsive and lie. They told me I was running my sprinklers every day when in fact I was running them twice a week. Never, Im the 11 times they serviced the lawn did they inform me of any problems. Not a trustworthy company. *********************. I will have to initiate legal action to recover my losses.
Business Response
Date: 02/06/2023
we are looking into the issue. I do not have an answer on the lawn yet.
Customer Answer
Date: 02/07/2023

Complaint: ********

I am rejecting this response because:
There is no response just words
Sincerely,

*****************************

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PestBear is NOT a BBB Accredited Business.