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Business Profile

Construction Services

American Hero Construction

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Dave M

    Date: 11/14/2022

    I hired HERO Construction for my shingles replacement. After 3 months the job was to begin within 2 weeks. One night at MIDNIGHT a truck with a big rolloff dumpster on a trailer with no lights is backing into my drive. NO CALL and NO EMAIL notifying me. I thought they were trying to steal my Mustang which was sitting in the drive. Police were called, guns were drawn, people handcuffed and kneeling in the middle of the street, the truck/trailer just took off, it was a VERY frightening situation. I guess when you try to do business at 11:45 PM their truck drivers figured the needed to be armed. When I called the HERO office the next day and asked Coleen ( Off.Mgr )what the heck they were thinking, it was just "Oh well, I guess we just forgot to notify you!! And then she did not report the police situation to the owner Tyrone. Really??? Try to hide all this from the boss? Well the shingle crew showed up and the shingles went on fine. They even did a great job cleaning up. But then the gutter crew never showed up to replace the gutters per the contract. After repeated calls to the office and owner Tyrone, the office manager said that the word "YES" in the contract under the "Gutters" heading meant yes they were not going to put the new gutters on. Double talk for sure. And apparently she still doesn't tell the owner about anything going on. The insurance company says HERO reported the job as complete and said they had paid them the full amount. I guess my only choice is to just absorb the loss or spend more money and hire a lawyer to try to get HERO CONSTRUCTION to do the job as per contract. Either way I am the one who looses. I would not recommend HERO Construction under any circumstances for any sort of work.

  • Terry Y

    Date: 08/18/2022

    Roof placed 4/19( hail damage). I have a leak 6/22. 5 inch water mark above sink in bathroom. American Hero sent a 2 man crew to fix the leak. Next rain, the leak was found in another location. 12 inch leak above the shower. Sent out the same crew, replaced exhaust vent and toilet pipe. Placed used shingles on the roof. Storm today, went in attic and still leaking. 1st the roof didn't leak prior to reroof. 2nd should have been repaired properly the first leak repair( actually was worse). 3rd, repair was done with stripped off shingles when they ran out of replacement shingles. 4th, without inspecting the shingles, was told they were new from photo's. 5th, still leaking(8/18/22). Sent photos of the leak, waiting to hear back from them. I was told at signing 10yrs company warranty and 30 yr GAF on shingles. Upon the first leak I was told the company wasn't responsible after inspection only GAF shingles . Kevin said he would fix the leak because it was only 2 yrs since initial reinstall. This has been a complete nightmare for me.

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