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Business Profile

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Valor Intelligent Processing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Valor Intelligent Processing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Valor Intelligent Processing has 3 locations, listed below.

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    Customer Complaints Summary

    • 90 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been getting multiple calls from this company for a few months now and am requesting a cease and desist. I do not have accounts with nor owe anything to them for which they are seeking payment. I am asking for the contact to stop immediately. I have mailed and emailed them a cease and desist and they keep calling and harassing my ex-wife calling her as well as they assured me that they would not call her and remove her number and they are still calling her. Under the provision of Public law 95-109 and 99-361, known collectively as the Fair Debt Collections Practices Act (FDCPA) I formally notify you to cease all communications with me in regards to this debt or any other debts that you allege I owe. I demand that they cease contact with me and anyone associate with me or I will take legal action.

      Business Response

      Date: 09/23/2022

      Please see the attached response. 

      Business Response

      Date: 09/23/2022

      Please see the attached response. 

    • Initial Complaint

      Date:08/10/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is attempting to collect a debt that is NOT mine. I did NOT establish service with their customer. I reached out requesting validity of the debt to which they provided a bill in my son's name. This account is his yet they are attempting to collect from me. They have recently placed this collection on my credit report which I have requested a cease and desist per Colorado Law.

      Business Response

      Date: 08/10/2022

      Due to the circumstances presented in this claim, including
      possible identify theft or confusion and the risk of third party disclosure, we
      have reached out directly to Mr. ***** via email in an effort to resolve his
      concerns.

      Customer Answer

      Date: 08/18/2022

      This company has wrongly placed a collection notification against my credit report. I submitted a response to their collection request to which the provided documents supporting my claim of wrongfully requesting demand for payment. The documents provided to them from Comcast listed the account holder’s name which wasn’t mine. I request they immediately remove the collection from my report. I am receptive to assist in making payment; however, the charges must reflect the actual disconnect date of Feb 28 and not mid March. The company reached out once and has failed to rectify anything.

      Business Response

      Date: 08/31/2022

      Please see the attached response. 

    • Initial Complaint

      Date:08/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Valor is trying to collect from me on a Verizon bill and they are calling my minor child because the number is associated with me.

      Business Response

      Date: 08/09/2022

      Please see the attached response. 

    Valor Intelligent Processing is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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