Complaints
This profile includes complaints for Valor Intelligent Processing's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 90 total complaints in the last 3 years.
- 35 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received 2 unpaid toll invoices from ******* *******. 1 invoice was sent to me in August of 2022 and the other was sent to me in September of 2022. I paid both of the invoices as soon as I got them but somehow someone at ******* made a mistake and sent these 2 invoices to Valor Intelligent Processing for collections. I reached out to Valor and filed a dispute through their website and provided the payment confirmation from ******* for both invoices as well as an iPass statement showing that some of the tolls were already paid. They denied my dispute so i called to speak to someone and I was told on the phone that since they have "no proof of payment" that they are going to keep the debt valid even though i sent them proof of payment for both invoices. They have now put a hold on my registration and are refusing to lift it until I pay them for something I already paid.
Business Response
Date: 03/17/2023
Please see the attached response.Business Response
Date: 03/21/2023
We have escalated your dispute and complaint directly to the ***** ************ ********** ********* and in turn, someone from ******* will reach you at your telephone number ************ to discuss the payment proof you provided.Customer Answer
Date: 03/24/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because: it has been over 48 hours and I have yet to receive a call in regards to the tolls already paid.
Regards,
******* ********
Initial Complaint
Date:01/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep receiving toll invoices from Florida despite the fact I don't live there anymore, my old license plate was stolen ****** ****** *******) a few years ago and it was reported to the DMV, I don't have a police report and some car keeps using my stolen plate to run through tolls. I only have one car registered to me and it is here in ***** ******** with me ( plate number ******) I haven't been back to Florida since I left but yet I keep filing complaints because these tolls keep appearing in my mailbox despite not being mine. I currently have an invoice from the that i will list below:
account # Below is proof of my only vehicle which is a **** ***** **** ****** not a * **** ***** like the one in the toll invoices and my current address.Business Response
Date: 03/22/2023
I confirmed with my team that this was handled with the consumer directly on 1/27/2023 and we have not heard anything from the consumer sinceInitial Complaint
Date:01/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They keep calling in the middle of the night asking for names ive never heard of. Almost everyday. Some other random unrelated person owing money doesnt give you permission to harass my family. Not my fault your ppl are incompetent and cant find a correct phone number.Business Response
Date: 01/26/2023
Please see the attached response.Customer Answer
Date: 02/02/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:
Hello,
I emailed the company the information they requested in their response. However have not heard back regarding resolution
Business Response
Date: 03/05/2023
Valor is not calling telephone number. I have responded to *** ****** email regarding our investigation and requested additional details to assist *** **** in locating the forwarding telephone number.Initial Complaint
Date:01/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Verizon Wireless and do not have a contract with Valor Intelligent Processing, LLC. They did not provide me with the original contract like I asked.Business Response
Date: 03/22/2023
RE: Complaint ID ******** (********* *****)
Dear Ms. *****,
Valor Intelligent Processing, LLC (“Valor”) is in receipt of your complaint to the Better Business Bureau of Northeast Florida concerning your Verizon Wireless account placed in our office for collection. The account was placed on 1/4/2023, with a principal balance of $1,149.53 and a Verizon-imposed collection fee of $206.91 for a total balance owed on the account of $1,356.44. A letter was mailed to you on
1/5/2023 detailing the account.
The Verizon records indicate the balance history to be as follows:
Upon cancelation of your services, the entire remaining balance for your device became due.• April 2022 Statement- Current monthly charges of $309.74 ************** **************************** **************
• May 2022 Statement- Unpaid balance of $309.74 plus $839.79 for your remaining device buyout agreement payments only 10 of 30 were made (Agreement **********) totaling$1,149.53.Your complaint and dispute have been forwarded to Verizon Wireless for review. The contract and buyout agreement has been requested and will be mailed to you upon receipt.
Ms. *****, if you have any additional questions, you may contact me directly at
[email protected].Sincerely,
***** ******
Director of ComplianceBusiness Response
Date: 03/22/2023
March 21, 2023
RE: Complaint ID ******** ********** ******
Dear Ms. ******
Valor Intelligent Processing, LLC (“Valor”) is in receipt of your complaint to the Better Business Bureau of
Northeast Florida concerning your Verizon Wireless account placed in our office for collection. The
account was placed on 1/4/2023, with a principal balance of $1,149.53 and a Verizon-imposed collection
fee of $206.91 for a total balance owed on the account of $1,356.44. A letter was mailed to you on
1/5/2023 detailing the account.
The Verizon records indicate the balance history to be as follows:
Upon cancelation of your services, the entire remaining balance for your device became due.
• April 2022 Statement- Current monthly charges of $309.74 ************** **************
************** *************)
• May 2022 Statement- Unpaid balance of $309.74 plus $839.79 for your remaining device
buyout agreement payments only 10 of 30 were made (Agreement 1*********) totaling
$1,149.53.
Your complaint and dispute have been forwarded to Verizon Wireless for review. The contract and
buyout agreement has been requested and will be mailed to you upon receipt.
Ms. ****** if you have any additional questions, you may contact me directly at
[email protected].
Sincerely,
***** ******
Director of Compliance
Phone:Initial Complaint
Date:01/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have disputed this bill with dish several times. Now they have turned me over to this collection agency.
This is incorrect. I do not owe this bill.
When I moved to my new home I was told there wld be no fees. Now they keep trying to collect.
I want collection stopped and no more contact. I am not paying for something I do not owe.Business Response
Date: 01/23/2023
Please see the attached response.Initial Complaint
Date:12/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ******* and do not have a contract with ***** ********** Intelligent Processing.The do not provide the original application like I asked.Business Response
Date: 12/09/2022
Please see the attached response.Customer Answer
Date: 12/21/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because: Thank you for responding. I am asking for the account to be deleted off all three credit bureaus not closed. As I check my credit report Valor has been reporting as the original creditor for months. Even though you agreed to closed it, I would need the account completed deleted.
Regards,
******* *********
Business Response
Date: 12/22/2022
***** *********** ********** is not reporting this account to your credit report, please contact ******* for any additional concerns you may have regarding your ******* Wireless account.Initial Complaint
Date:11/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This collection company accepted fraudulent charges to my discontinued ******* account and would not remove them or send proof that they were removed after I reported the problem to them. They had proof that ******* never once sent me a bill for anything after August 10th, and that I discontinued my services with them in August. The first bill with new charges was supposedly Oct. 10th (which they never sent me) and it was sent to collections on Nov. 11th. Collections never sent me a letter outlining how to dispute. When I verbally disputed over the phone they refused to send me the statements those false charges were based on. ******* and collections are refusing to send confirmation that the balance is zeroed out and this issue is out of collections. Illegal billing and collection practices by both companies. I want proof that this was closed out of collections and did not impact my credit score.Business Response
Date: 12/08/2022
Please see the attached response and letter.Initial Complaint
Date:10/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The employees of valor are rude, condescending, and relentless. I changed phone companies away from ******* wireless. I was told by **** that I would simply pay off the remaining account balance with ******* in a monthly format. Which we have been. And yet I was still sent to collections. They call me every single day at 9 am. If I answer. They are rude. Will not let me speak, and if I do get the chance to get a word in, they quickly respond back that I am wrong. They are cretins. They do not care about you or anything other than their initiative.Business Response
Date: 11/03/2022
Please see the attached response.Initial Complaint
Date:10/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I resolved the issue with the creditor one month before Valor Intelligent Process claims that the debt was owed. As a result, I am requesting a correction to my credit report as this information is grossly inaccurate. The payment was made with ******* as agreed and I should not have been charged an additional $117. The time from the last payment and the account being reported to my credit is a month AFTER it was already resolved with ******* directly.Business Response
Date: 10/28/2022
Please see the attached response.Initial Complaint
Date:09/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I receive numerous calls and texts from this company daily. I assumed it was a scam because they never leave a message. Today, I finally called the number on the text after looking to see if I even have an account with NTTA based on my license plate and phone number, which I do not. The woman on the phone confirmed that I have no account, but my number is associated with someone else. Okay, so why am I getting the harassing amount of calls and texts if I have nothing in collections? I tried to ask questions, but the woman I spoke with started to sound like I was being a burden to her and huffing under her breath. Well, excuse me for asking questions, politely I might add, as to why this company is harassing me and trying to get to the bottom of it.Business Response
Date: 10/06/2022
Please see the attached response.
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