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Business Profile

Electric Scooter

BladeZ Scooters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Scooter.

Complaints

This profile includes complaints for BladeZ Scooters's headquarters and its corporate-owned locations. To view all corporate locations, see

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BladeZ Scooters has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/30/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Returned 2 seat bases 2 weeks ago on USPS Tracking number **** **** **** **** **** *** The returned seat bases have arrived at the business location and a track number was provided to the company. I have been trying to get a refund for a week. The company will not issue a refund even though they have received the returned good. Company does not respond to my emails. Order number is ********

      Business Response

      Date: 03/30/2023

      Dear Sir,

       

      your complaint is total BS. I spoke to you on the phone and I emailed you several times explaining we have a refund policy and since you didnt follow it there would be a delay in processing your return. I ALSO emailed you and stated your refund was being processed to which you replied....  Please enjoy your refund

      Customer Answer

      Date: 03/31/2023

      ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****

      ****** ******** *******


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





      Regards,



      ******* *******




       

    • Initial Complaint

      Date:01/09/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/16/2022 made a online purchase for one (1) charging port with on/off switch. Cost of said item is $ 39.84 On 10/18/2022 payment was confirmed. 10/21/2022 item was being processed and a packing slip was being processed according to the website. Order # 8035805 has not been shipped despite multiple phone inquires. Now, unable to make contact with any representative for phone continues to “ring”.

      Business Response

      Date: 01/09/2023

      Dear Sir,

       

      We sent you several emails because we needed more information from you on the model no. of the item you have to make sure the item we send is compatible. I'm sorry you had trouble getting through and were not able to leave a message on the voicemail. I'll look into that to make sure the voicemail is working properly and thank you for bringing that to our attention. If you would like to proceed with your order please send an email here:

       

      [email protected]

      Customer Answer

      Date: 01/12/2023


      *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** **************** *********

       ********** ********



      I am rejecting this response because: l have purchased part from another source.



      Regards,


      ****** *******







    • Initial Complaint

      Date:01/04/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order Information - Order #*******
      Order date 11/11/2022
      ********* *****, Rear x 2 for subtotal $59.98 + shipping of $13.50 + tax $4.20 = total $ $77.68
      I made several attempt to get an update on my order. I spoke with someone on November 29th and was told that someone would get back to me. No call back. I kept checking the site it states they have product in stock, still no ship out. Called again December 1st, spoke to a John, he states that he has to check with his distributer and that he was going to call me back in 15 min. No call. Called again December 15 this time it goes to a Google VM system, I left a message for call back on the status of the order. No call. Now Christmas and Birthday is ruined as that was the gift for them. Called December 27th, left another message. Still no call. Called January 32023, left another message still no call. At this point they have my $ 77.68 of my hard earned money. I put in a dispute with my bank for the refund. Awaiting a determination.

    • Initial Complaint

      Date:11/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased parts from company and was sent wrong parts. Made Several calls to try to resolve. Made contact with and was advised they would send out the correct parts. Sent back wrong parts and they were received 10/6/2022 at their front desk. Confirmed with post office and then confirmed when contact was finally made. A month later and still no parts and unable to make contact. Try several days and continue to get the same message from that the subscriber is unavailable. I call during business hours and still get the same response.

    BladeZ Scooters is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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