Complaints

This profile includes complaints for Gordon Chevrolet Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Gordon Chevrolet Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Gordon Chevrolet Inc

  1166 Blanding Blvd Orange Park, FL 32065

• 

  Gordon Chevrolet Inc

  PO Box 307 Orange Park, FL 32067

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm purchased a vehicle from them and it had a massive oil leak,AC went out,

  Business Response

  Date: 08/27/2024

   

  I searched our records for ****************.  We did sell him a used **** Escape two years ago, (in July of 2022), but not since then.  We do see that he recently sold or traded the **** for something else.  Perhaps he purchased from another dealer and was mistaken when he entered our information in the complaint.  

   

  Please let me know what you find out. 

   

  Thank you,

   

  ***************************

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car to Gordon Chevrolet Wednesday, July 17 at 10am. My car last received service by Gordon Chevrolet in *********** from May *****, 2024 for fuel leak regarding my fuel injectors. Last Friday, July 12, 2024 my check engine light came on. I went right away to see what the code was. Once I received the information I went to the dealership. Brought to their attention the code P172 is shown on my car about mixture of air in my fuel injector(s). May 24th Gordon Chevrolet replaced one injector and resealed the remaining three. So as I brought this to their attention and on the bottom of my receipt I am still within warranty of 90 days or ***** miles. **** is the next steps to get my car fixed due to noncompliance. I was told because the code was different although, includes something they worked on they have to do a full diagnosis. I have reached out to the dealership numerous times Wednesday the 17th of July. And got no response from the service tech. or the manager of the department. As well called Thursday, July 18th for an update and have been given no response about my vehicle.

  Customer Answer

  Date: 07/18/2024

  Good morning,

   

  My complaint has been resolved by the company. I no longer need help rectifying the issue. Thank you for your assistance in this matter. 

   

  Kind regards, 

   

  DaRnay

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to bring to your attention concerns I have in regards to the service received on October 4, 2023 @ 6:50am with due diligence to resolve the issue with my car. I advised the technician who service me that there was a noise on the right front passenger side of my car and I believe it was the panel rubbing my tire and it sounded like a crumble potato chip bag when I turn right. I also stated that it was the first time I put the car on the highway since I got it serviced the last time from Gordon Chevrolet and they had ran a diagnostic already an I was advised by the other technician that it will run smoothly, I also stated that it was slow to pick up speed twice on the highway. I was then told by the technician that they will have to run another test bc this is a new issue.
  I was charged what appears to be labor on my receipt $159.99 for screws and pushing inner splash shield in an test drive. When asked about the charges I was told it was for the diagnostic ran on the car. Again explained to technician I had just had a full work over with them an where the noise was, what side an it looked like the panel was rubbing the tire.
  Per the receipt received, the charge is for labor, $159.99 to test drive the car an place screws in the splash guard. This is a total rip off after placing my trust in Gordon Chevrolet to service my vehicle.
  There was an older couple checking in w me as well who heard everything.
  Per my Receipt on Aug 1, 2023 compared to my receipt on Oct 4, 2023 my car was not diagnose via the diagnostic machine it was test drove and they fixed exactly what I told them was wrong and charged $159.99 for it. If this is kind of customer service an warranty work that you performed I'll be sure to let friends, family and co-workers know who drives this particular make of car not to pardon you an get erroneously charged for a test drive and screws, especially when your telling them what wrong.
  Your response to this inquiry will be greatly appreciated.

  Business Response

  Date: 10/10/2023

  I received an email from Ms. ***** complaining about this
  last week.  A copy of my response to her
  is below.  Everything we do is in
  writing, so I made a decision not to refund her money based on the written repair
  orders. 
  
  The first one was written on August 1st and
  documents her complaint of ‘the check engine light came on.’  We quoted an original estimate of $149.99 for
  diagnosing the issue.  We then had our
  technician look at the vehicle, identify the cause of her concern, and repair
  it after getting approval to do the work. 
  She picked up the vehicle after paying for the diagnosis and
  repairs. 
  
  The second Repair Order was written two months later on
  October 4th.  It simply states
  ‘there is a grinding noise in the passenger front wheel area when turning left.’  We again secured her written approval for a
  diagnostic fee of $159.99 before looking at the vehicle.  We assigned it to a technician who drove the
  car, verified the noise, put the car on a hoist and identified the cause, and
  repaired it. 
  
  We did exactly what we told her at the price we quoted in advance.  It is clear from her complaint that she does
  not feel our technician’s time was worth what we charged her.  We disagree. 
  If she expected us to repair her car at a discount or for free, we would
  have prefered to have that conversations before we took the car in; not after
  the process was completed.
  
  I made her an offer to refund one-half of the diagnostic fee
  if she agreed not to disparage us.  If
  she wants to agree to that and dismiss this complaint, I will still honor that
  offer. 
  
  I will attach the two repair orders, both signed by Ms.
  ***** authorizing the original estimates of $149 & $159. 
  
  Sincerely,
  
  ****** *******
  
  
  
  
  
  
  Dear
  Ms. *****,
  
  Thank
  you for writing us because it gives us an opportunity to clear up any
  misunderstandings. 
  
  First
  of all we need to further define the term “Diagnostics.”  This means that
  a technician is to spend time looking at your vehicle to verify the complaint,
  identify the failure and propose a solution.  When someone brings their
  vehicle in they usually have a complaint they would like us to solve.  In
  your case, when you came in August 1st, your issue was with a check
  engine light that came on.  We quoted you a diagnostic charge to look at
  it and determine what was wrong.  We let you know what repairs were
  needed, and completed with work after you approved it.  The second time
  you came in, October 4th, your concern was a “grinding noise in the
  passenger front wheel area when turning left.”  We again asked you to
  approve another diagnostic fee of $159.99 which you authorized in advance, in
  writing.  We then assigned it to a technician who verified the complaint,
  identified the cause, and this time, instead of quoting extra, repaired
  it.  If this second trip had anything to do with our earlier work, we
  probably would have reacted differently, but it didn’t.  The two repairs
  were completely unrelated.    
  
  We
  reviewed both repair documents and found that you were charged the exact
  amounts you agreed to.  Unfortunately, our technicians do not work on cars
  for free.   They are paid for the time they spend with your vehicle.
   We follow the same process every time to be fair with everyone and we use
  documentation to keep from any misunderstandings.  If you felt we should
  look at your car for free, we would have liked to know up front instead of
  discussing it afterword.   Nevertheless, if it will satisfy you, and
  you will commit not to disparage us, we would be willing to refund $80, which
  is half of the $159.99
  
  Let
  us know if you agree with this and how you can be reached. 
  
  Sincerely,
  
  ******
  *******
  Executive
  Manager