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Business Profile

Amusement Parks

Funtastic Depot Hoffner, LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 4 Customer Reviews

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Review Details

  • Blake R

    Date: 01/19/2025

    This place will sign you up for automatic monthly memberships without your consent after you go and pay for 2hr of jump time!When confronted they will show your signature on a contract I never signed what alarmed me was my fianc signed for the credit card when we went & she always signs a certain way using her maiden name not her real name so this is how we know we didnt sign anything accept for the credit card purchase for 2hrs of jump time!This is forgery and fraud and needs to be investigated I stopped into this location to discuss this fraudulent activity and was met with a crazy lady calling the law on me and trying to trespass me because I cannot speak Spanish to communicate with them!!!

  • John D

    Date: 08/31/2024

    As a deeply involved parent engaged in children's activities, I strongly advise against visiting this poorly managed establishment. Despite initially polite front desk staff, my recent visit with my five children quickly turned alarming and concerning. Upon entering the inflatable arena, wearing regular socks to supervise my children, I was abruptly approached and told to leave due to their policy requiring arena socks. Despite my explanation and willingness to comply by purchasing socks, I was denied reasonable accommodation and faced threats of trespassing charges.Attempts to escalate the matter with the manager only exacerbated the situation, culminating in an unnecessary police intervention. This experience highlights severe safety and customer service deficiencies. The establishment's policies not only disregard parental oversight but also compromise children's safety, as evidenced by delayed staff response to injuries and ineffective communication.For parents prioritizing safety and responsible supervision, I strongly discourage patronizing this venue. The lack of adequate management, poor communication, and hostile enforcement of impractical policies create an unsafe environment for children and unnecessary stress for *********** conclusion, I cannot recommend this facility. The risks to children's safety and potential confrontations with inadequately trained staff outweigh any potential benefits.

  • Nicole O

    Date: 03/22/2024

    Terrible customer service. The manager, *************************, is unprofessional and ignorant. Prices are whatever he decides and party packages changed depending on the day. The manager most know the owners and have some sort of relationship for them to risk their reputation due to him.

  • Yana R

    Date: 01/24/2024

    Bad bad bad management. Very rude and racist. ******* definitely doesn't like white people.*******-manager behaves very rude, disrespectful. Prices that are on web site are a lie. ******* says he is the ** and he can tell me whatever price he wants.They sell you membership under certain conditions and then in the meantime they decide to change it and just not let you in to watch your child. What if child gets hurt?They play very grown up music in the bouncy house and management just laughed at it. Is it ok to listen to "mind your business bitch" songs when little kids are around ?He said he doesn't care about any review I leave.My kids both left crying as this guy just didn't let us in, he made up new rules, even though we were coming there at least 10 times in the last 2 month and all was good.I loved this place and recommended to all of my friends, until today.This "manager" will kill business. All my friends and neighbors that I referred to this Funtastic had issues with ******* and his wife. And no one will be back.Until he is fired.Other staff members are great.

Funtastic Depot Hoffner, LLC is NOT a BBB Accredited Business.

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