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Business Profile

Auto Rentals and Leasing

NextCar Orlando

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

Customer Complaints Summary

  • 67 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****************************** NextCar Rental - Location: *********************************************************** - Dates of Rental: March 27, 2025 - March 29, 2025 - Issue: Unreturned Security Deposit *Description of Issue*I rented a car from NextCar Rental on March 27, 2025, and returned it on March 29, 2025, without any damages and with a full fuel tank. However, my security deposit has not been released. Despite multiple emails and phone calls, my attempts to contact NextCar Rental about this issue have been ignored or blocked.*Impact*As a result of the hold on my security deposit, my credit card has generated a balance that I did not have prior to submitting the deposit. I am requesting that NextCar Rental release my security deposit immediately.*Resolution*I would like NextCar Rental to:1. Release my security deposit in full.2. Confirm in writing that the deposit has been released and that my credit card will no longer be charged.3. Provide a timeline for when I can expect the deposit to be released.*Supporting Documentation*I have attached copies of my rental agreement, proof of return, and correspondence with NextCar Rental.*Request for BBB Assistance*I am seeking the assistance of the Better Business Bureau in resolving this issue with NextCar Rental. I would appreciate any help in retrieving my security deposit and resolving this matter.

  • Initial Complaint

    Date:04/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon,My wife and I picked up a vehicle from One Switch/Next Car Rental at *** via ******** on 29 Mar 25.**** told us that there would be a $250 hold until the vehicle was returned. We returned the vehicle (early) in impeccable condition on 1 Apr 25 and to date the hold has not been released. Our funds are no longer on HOLD but fully POSTED.We confirmed that the condition was great (********/****/*****/) and the vehicle has already been re-rented but the BRANCH has to make the final decision on the release for the now POSTED funds.Why are they allowed to post, keep, hold and USE our $250 for ***** days after photo confirmation of great condition after having re-rented the vehicle.The policy needs to be changed and we would like our funds returned immediately to take care of our needs. Your genuine assistance with this matter would be greatly appreciated.Regards,***** and ******

  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a rental car through economy bookings which offered full coverage insurance that I bought. Once I got to Orlando to pick up my car. I was informed the insurance I purchased was useless so I had to purchase insurance through next car for ******. Not to mention I sat in line for over an hour before I was helped. Then I had to return the vehicle before their business hours so I had to pay an additional ***** to drive the car to the airport for drop off. I would have been better off going through enterprise right at the airport. Worst rental car experience ever. Never again. They advertise a low price but have all their hidden fees.

  • Initial Complaint

    Date:03/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Next Car's communication with me before my arrival for pick-up was subpar. The confirmation email had several typos, which is unprofessional and unpolished for a business trying to compete with *****, Enterprise, and the like for customers.The per-day cost is less expensive than larger competitors; however, the deposit hold is ridiculous and misleading. The confirmation email stated that the deposit/hold would be, and I quote, directly from the confirmation email... " The security deposit varies from $250 USD to $500 USD for all cars."I was told upon pick up that my security deposit was $2,500.... yes.... TWO-THOUSAND FIVE-HUNDRED DOLLARS. When I asked the staff member who was checking me in why the cost was so high, and why was it different than what was shared in the confirmation email, which I showed him, he stated that he was not sure, and that is what the system determined based on the car I chose. I even showed him the email which stated the deposit would be $1,000 (which was also contradictory to what was stated in the confirmation email, but he said there was nothing he could do. Instead of arguing, holding up the line, or getting my fiance even more upset, I told him to run my card and begrudgingly accepted the security deposit.The security deposit amount being sprung on me after traveling across the country for several hours is unacceptable, especially when it directly opposes what was stated in my confirmation email. Moving forward, I would never utilize NextCar or recommend anyone to do so.

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I picked up my rental car on 12/13/24. When I picked up the car I was charged an additional $443.96 I was not expecting as the vehicle was already reserved through ************** I did not have any other options, I paid for the full-sized sedan instead of the compact car I agreed to on the booking. On 12/17/24 I returned my rental car to NextCar at *****************************************************************. The car was returned in the same condition as received. I have waited 2 months now for my $250 deposit to be returned. I have emailed many times and attempted phone calls with no resolution. I come to find there are many people with the same complaints about this business. I want compensation for my time, the extra they charged me, and the credit card interest from the deposit.

  • Initial Complaint

    Date:02/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented the car from this company on January 1, 2025. My experience was bad from the very beginning. The gentleman at the counter demanded to see my declarations page on my car insurance which I did not have as I was traveling from **** to ******* for a funeral. He would not accept my insurance card that I had on my State Farm app. I had to call my husband and he had to locate the declarations page. Then the gentleman told me to go out and check the car for any damage before I drove off. The car was parked in the darkest spot of the parking lot. I had to use my cell phone flashlight to inspect the vehicle in the dark. I asked what the earliest time was for me to return the vehicle to get a shuttle for my flight out the next day. They asked what time I needed to be at the airport, I said 6 AM and they said that that should be fine. Not very reassuring. So I ended up turning the car in a night early and taking an **** from the rental company to the hotel and from the hotel to the airport, thus incurring additional expenses. I have received my credit card bill and it still shows the $250 security deposit on there. I have called and emailed the company and was told it would be refunded in ***** business. Yesterday was the 30th business day and still no refund. And now I have a finance charge on my credit card. I just got off the phone with their customer service line after waiting for ************************************************* The representative said she would send another email. I asked to speak to a supervisor and there was no one that she could let me speak to to get this remedied today.

  • Initial Complaint

    Date:02/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thank you so much for your assistance. But after a month they have reached out to me and finally give me my refund. But I still want to note that it was a difficult journey to do so as they are difficult to contact and they do not respond to any emails or calls. 

  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to express my great appreciation for your support. The company refunded the $250.00 two days ago. 

  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was not a service agreement or a contract.This was for a car that was rented by mistake that I tried to cancel 20 minutes after making the reservation.led within 20 minutes and I was told by the main office that it would not be a problem. I since checked NextCar reviews and they are absolutely horrible. It looks like this is standard practice for them. This kind of business practices should never be allowed.

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