Reviews

Review Details

• Review fromJohn C

  Date: 05/10/2024

  1 star
  Bad company ... Scam ... ***************** Galaxy A12 and been trying to update my device and Q1 was notified many times with phone IMEI number to connect to a network ... They never did and they never responded to my voice messages and letter sent in mail ... A legit company would respond back ... Spent approx over $150 on phone with no resolution ... The phone is unlocked but they need to assign it to a network so I can use phone with assurance wireless ... It's a simple fix but they choose to ignore the problem and it takes forever IF you can reach a customer service agent by phone ... Not how a legit professional corporation... I'm livid and I want to pursue a remedy

• Review fromMichelle D

  Date: 02/13/2024

  1 star
  I never intended to do business with this company. I logged into "My Account" on Assurance ********************** website because my free phone from them was not powering on. On the Assurance website there is a link "Purchase New Phone" which, unbeknownst to the customer, takes you to a 3rd party vendor, even though Assurance Wireless branding is everywhere. The ***** phone came with no accessories; it is not NEW. Even so, I like the phone; I want to keep it. HOWEVER, the phone is still attached to the previous service (pretty clear evidence the phone is NOT NEW). All that is needed is for Q1 to change the status on the phone, so Assurance can activate it. Seems pretty simple, YET 5 DAYS and countless emails and unreturned phone calls later, and I am still without a working phone. The folks at Assurance tried to help. Assurance wireless customers are low income. SHAME ON YOU, Q1!

• Review fromIgitha D

  Date: 01/23/2024

  1 star
  I ordered and received the schlock volt55. Online at site if showed new.I received the phobia opened and pressed get started and the instructions said to tap fir update.. The phone went black and never charged or turned on. Again..Contacting Quality one is a nightmare you get bi lucid reo you hold fir HR it more abd have to me a e a message. No one calls you back. order ***** I've need to send back for refund 80$.. I've contacts them by email no response to obtain a return label and the *** needed to ship back. Since the beginning of january NO Help AT ALL RETURNING THIS PRODUCT.

• Review fromThomas W

  Date: 12/11/2023

  1 star
  I received a Unlocked Used Non- Working phone from them as NEW. I have to PAY to return a Non-functioning phone. Not my fault they LIED about it being NEW, it's USED. No HELP from customer service at all.

• Review fromjulie l

  Date: 09/01/2023

  1 star
  Very bad business ALL AROUND. I bought one of their phones through ********* ********' "shop" after three free phones from A.W. were poor quality. So surprised to get yet another poor quality phone. I had not read their return policy which is pretty greedy and NOT customer friendly. But having no other choices, I was prepared to accept that I would only get half back after paying shipping and a fee for restocking their products. So, I emailed asking for support/repair or any kind of communication from them. After two automated responses telling me that they got my email and would contact me soon, I waited two weeks and still have not heard from them. I will be following this up with a review of ********* ******** as well.

• Review fromSuzanne L

  Date: 08/16/2023

  1 star
  Can't get ahold of no one in customer service I just want to send this phone back. It won't connect with my wireless provider. This company is the worst!!!

• Review fromCharlene H

  Date: 06/14/2023

  1 star
  I have been trying to get a refund for an Apple i Phone I returned back in November 2022!

• Review fromRichard C

  Date: 06/01/2023

  1 star
  I ordered and paid for a New A11 Samsung phone and received a used A12 Samsung that had no IMEI # in it. Took 3 weeks to get an answer and I was issued an RMA and had to pay for return with tracking #. They received it and have not refunded my $133.99 Axxess wireless phone sales on their website are not actually sold by ****** ********. pitiful that the little guy has no recourse with companies like this.

• Review fromFrank S

  Date: 04/15/2023

  1 star

  Frank S

  Date: 04/15/2023

  On April 14, at about 6PM, you withdrew $123.82 from my ***** ***** account twice. The first time it was approved, and the 2nd time it was declined. I don't know who you are. nor did i ever have any biz dealing with you. I had to cancel my credit card, and let them deal with this , ***** ***** will get my money back. I have contacted the Attorney General in Florida, as well BBB, FTC,and **** as well **********.

  Quality One Wireless LLC

  Date: 04/19/2023

  Hello,
  I was able to locate an order (***********) purchased from the Mint Mobile online phone store for a Motorola E. This order has already shipped out and is expected to be delivered to the address provided by May 24th.

• Review fromIsaac M

  Date: 01/23/2023

  1 star
  Sold me a damaged phone , tried to go threw customer service to get a exchange, tgey could not help me said that cricket wireless sold me a at&t phone and got contact from where i purchased the phone and said i have to go threw Samsung that its their fault .. waste of time and money ..do not but from this place ,,, i should have read the bad reviews before i purchased phone