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Business Profile

Credit Union

Orlando Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Orlando Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Orlando Credit Union has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Orlando Credit Union

      945 S Orange Ave Orlando, FL 32806-1212

    • Orlando Credit Union

      1662 W Orange Blossom Trl Apopka, FL 32712-2641

    • Orlando Credit Union

      2150 S Semoran Blvd Orlando, FL 32822-2702

    • Orlando Credit Union

      400 S Orange Ave Orlando, FL 32801-3360

    • Orlando Credit Union

      4500 S John Young Pkwy Orlando, FL 32839-8628

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to urgently address the errors on my credit report caused by the unauthorized sharing of my personal information with credit bureaus, which has led to serious financial and emotional hardship.Under 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to remain confidential.Moreover, 15 USC 1681 Section 604(a)(2) states that consumer reporting agencies cannot share account details without my explicit permission, which I have not granted.The discrepancies linked to ORLANDO CU have harmed my financial standing, and I request immediate correction.Additionally, per 15 USC 1666(b), creditors are prohibited from marking credit card payments as late under certain *************** are my account details for reference: Account Number: *****************Please conduct a thorough review and correct these inaccuracies as required by law.Failure to resolve this issue may lead to legal action. I look forward to your prompt attention and resolution.Sincerely,******* ****

      Business Response

      Date: 11/06/2024

      While we do apologize for any misunderstanding on Mr. ***** part, based upon the concern stated by Mr. **** and a review of the account in question, it is validated the credit obligation is owed by Mr. **** and therefore the account in question was reported correctly.

    • Initial Complaint

      Date:05/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes I am Orlando Credit Union member and honestly I have had the worst services here. In August I purchased a car threw them and nobody wants to give me the information to a higher up . My problem has not been resolved. Im not even suppose to leave the lot without full coverage of Insurance. The employers said I was okay . Now Im paying triple the amount on my car and it was only $7000 not to mention I made payments back in August. I started at $****** and still at ****** I should have $1,000 off by now. I need someone who knows what they doing to help me please. This not fair . I will literally take this court if this car mess up on me . I have proof of negligence all over my car . Now they are saying my car is not fully covered . if I was not fully covered leaving the lot would be illegal right . I have spoken to over five employers . I am literally just shock by the business. Please send higher up email please and thank you to fix this negligence . I want these fees fix and all please somebody help me

      Business Response

      Date: 11/06/2024

      Orlando Credit Union is not able to give specific information about members or accounts for privacy reasons. Ms. ******* is aware that as a borrower she is required to carry full insurance coverage throughout the loan term of her auto loan. If Orlando Credit Union finds that at any time during the loan term, the insurance coverage is deficient, they can apply ******************************* to protect their financial interest in the vehicle. MS ******* was contacted and is aware and understands why ******************************* was added to her loan.

    • Initial Complaint

      Date:05/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Orlando credit union reported my account to the ********************** bureaus and it was inaccurate information. I have thirty days it bring my account current, with the overdrawn protection. It doesn't matter if it is a day before or two days before, because I'm still within my 30day period. This has affected my credit drastically, and I have been disapproved for several loans by this derogatory account being reported. Every day I check my credit profile to make sure everything is reported accurately. I am requesting damages fees from Orlando credit union from this issue. I am requesting that this be removed from my credit profile expeditiously. This is a very sever manner that needs to be resolved promptly. My checking account was closed due to the inaccurate information being reported, and i have had several things be pulled from that account, and have had to pay the insufficient funds fees with those companies. The only way I knew something was wrong with my credit profile was because i check my credit profile. Orlando credit Union did not communicate with me at all. I am requesting damages for financial loss, and damages to my FCRA rights.

      Business Response

      Date: 11/06/2024

      While we do apologize for any misunderstanding on the members part, based upon the concern stated by this member and a review of their account in question, it is validated that the credit obligation is owed by the member and therefore the account in question was reported correctly.

    • Initial Complaint

      Date:07/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I disputed the account with Orlando Credit Union, CRA'S The disputed information came back verified. I recently pulled my consumer report and noticed that OCU has been reporting a charge off to all credit reporting agencies. OCU has never classified the billing error or provided the original instrument of indebtedness in order to lay claim to this alleged debt, instead OCU charged off the alleged debt and furnished fraudulent information to the consumer reporting agencies as a mean to bring harm to mean and my financial reputation. This alleged debt was disputed well before it was charged off. Any and all money paid to this account shall be returned immediately by money order or cashier's check to my place of abode. I have reasonable cause to believe that the information furnished by OCU is inaccurate. I also have reason to believe OCU is knowingly furnishing false and misleading information to the consumer reporting agencies as a means of committing unlawful extortionate means. This account is shown in charge off status on my consumer report with a balance. I am aware that a charge off in accordance with 7 CFR 1956.54, is the writing off of a debt and termination of collection activity without release of personal liability. I never received a 1099-C for this account, so I have reason to believe that OCU is furnishing their gross income to the consumer reporting agencies. The continued reporting of this knowingly inaccurate information is a clear violation of 15 U.S. Code 1681s-2 of & 15 U. S. Code 1681e (b). I am also aware that if OCU has filled out a 1099 c form and its continuing any kind of collection activity as defined under 31 U.S code 3711 (e) by performing any of the following conduct, administrative offset, tax refund offset, referral to private collection contractors, referral to agencies operating a debt collection center, reporting delinquencies to the CRAS pursuing litigation, you are committing tax fraud and should be reported to IRS Financial gain

      Business Response

      Date: 08/24/2022

      Business Response /* (1000, 5, 2022/08/03) */
      Orlando Credit Union is not able to comment on *************'s specific case as we do not disclose information about members or accounts for privacy reasons.

      Orlando Credit Union provides accurate reporting to the credit bureaus based on account and loan information. It is important to understand when someone borrows money from a financial institution, they are responsible to pay the full loan balance, including any outstanding interest and/or fees. If a vehicle is totaled in an accident, even though the borrower no longer has the collateral securing the loan, the borrower is still responsible to pay any deficiency balance not covered by insurance.
      Orlando Credit Union makes every effort to provide solutions to individual members and work with them when they have hardships. We also have a responsibility to our entire membership to ensure the financial soundness of the credit union.

    Orlando Credit Union is NOT a BBB Accredited Business.

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