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Business Profile

Fire and Water Damage Restoration

Baxter Restoration, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

This profile includes complaints for Baxter Restoration, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Baxter Restoration, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/07/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Baxter Restoration was assigned to me through my insurance company (Citizens) after my home was flooded. I paid my deductible for them to begin work and the next day the General Contractor Ms. Andi H*****, came to my home for my husband and I to sign paperwork.Speaking of paperwork, THEY HAVE NONE! Their workers comp insurance and General liability insurance wasn't valid so they could NOT pull a permit HOWEVER, They did a total demolition to my home with out any proper paperwork not to mention once I let Citizens insurance company know the took them off of my case!!!

      Business Response

      Date: 11/03/2022

      Business Response /* (1000, 5, 2022/10/10) */
      I have done everything to accommodate this homeowner. From the beginning she has held up the process in everyway possible. She had a non approved plumber trying to work under our permit without our permission plus her brother was doing work on our job site without our knowledge. She was upset at some point because she thought that we didn't have our insurance or workers comp. but she did not want to accept that we don't know they don't have our current inf. if it's been a while since we worked in her area. It was updated immediately. More detailed in the attached timeline. At this point we will not be able to continue with her. She has already caused too many issues to try to move forward. Thank you.

    Baxter Restoration, LLC is NOT a BBB Accredited Business.

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