Business Profile

Home Party Planning

Tupperware U.S., Inc.

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Complaints

This profile includes complaints for Tupperware U.S., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

108 total complaints in the last 3 years.
24 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/28/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding Tupperware U.S., Inc.'s failure to ship a paid order and their lack of response to customer service inquiries.Issue Description On May 7, 2025, I placed an order for a Tupperware ************* through Tupperware U.S., Inc.'s official ordering system. The total order included $9.99 for shipping, and my credit card was successfully charged on the same day. This item was intended as a Mother's Day gift.Despite the immediate payment processing, the product has not shipped after 21 days. I have received no shipping confirmation, tracking information, or communication regarding any delays.Customer Service Attempt On May 14, 2025 (7 days after the order), I contacted Tupperware customer service via email with the following message:*"Out of curiosity, will this order ever ship, or should I consider this a fraudulent purchase order that Tupperware cannot fulfil? Please let me know soon, or I will contact the Better Business Bureau. Thank you.****** **********, PhD"*As of May 28, 2025, I have received no response to this inquiry.Requested Resolution I am seeking one of the following resolutions:1) Immediate shipment of the ordered product with expedited delivery at no additional cost, OR 2) Full refund of all charges including the $9.99 shipping fee Supporting Documentation Screenshot of original order confirmation Copy of customer service email sent May 14, 2025 Credit card statement showing charge processed May 7, 2025
Business Response
Date: 06/11/2025
Dear ******,
Thank you for contacting Tupperware.

I hope this email finds you well. We would like to inform that we are currently transitioning to a new shipping facility, and as a result, some orders, including yours. are being fulfilled through a third-party logistics partner. This has caused some unexpected delays.
I can see your order has been delivered according to *** TR# 1ZW8262B0341630282 " Delivered On Saturday, May 31 at 11:57 A.M. See Delivery Photo", attaching the link as well:
*******************************************************************************************************;
And let me remind you our policy in case its needed, "We do give to our customers 30 days to report any missing, damaged, incorrect or defective item", so please let us know if this was the case to place a new order for you right away.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

Trusted since 1946,
Tupperware Customer Care
Customer Answer
Date: 06/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** **********
Initial Complaint
Date:05/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Tupperware with a lifetime warranty against cracking. I have two Tupperware lids that the company is refusing the replacement warranty on. I would like this to be settled as promised by Tupperware upon purchase of the items.
Business Response
Date: 05/21/2025
Dear ********,
Thanks for contacting us and for giving us the opportunity to assist you,
Can you please verify with us which one of the 2 available warranty processes you followed? To make sure where to give the feedback. Please provide us as well the mold numbers of those 2 seals, it is a tiny number most of the times at the bottom of the item on the format 1234-ab, this helps us to make sure we replace the exact same part.
We would like to inform you that there are two convenient options available for processing your warranty claim:

Connect with a Local Representative

You can visit ************************** and click on the "FIND A REP" ********* located on the right-hand side of the homepage. Here the system will ask you for your zip / postal code and you will see a list with the contact information from your nearest consultants

************ Warranty Tool

For added convenience, weve implemented a self-service warranty tool on **************************. To access it, scroll to the bottom of the page, click on "Warranty," and select the third option, "Warranty Claim Form." Our current turn-around time for warranty review (approval or denial) is 2 weeks. If the warranty claim is approved, you will receive a voucher on the registered email so you can use it in an order on ********************************************************; / **************************************************

Please feel free to contact us if you have any additional question.
Customer Answer
Date: 05/21/2025
I have contacted Tupperware by phone today and *** sent new warranty claims. Im told I have to wait 2-3 business days for a response. The claim form will not allow me to put the entire mold numbers in but I have them and here they are ******* and ******. I have sent 2 new photos today showing both the Tupperware name on the seals and the mold numbers in the pictures as well.
Customer Answer
Date: 05/22/2025

Complaint: 23357282

I am rejecting this response because:
I have contacted Tupperware by phone today and Ive sent new warranty claims. Im told I have to wait 2-3 business days for a response. The claim form will not allow me to put the entire mold numbers in but I have them and here they are ******* and ******. I have sent 2 new photos today showing both the Tupperware name on the seals and the mold numbers in the pictures as well.

Sincerely,

******** *****
Business Response
Date: 05/22/2025
We understand your frustration and sincerely apologize for the inconvenience.

We appreciate your feedback as per I can see, we do not specify to our customers how mold number needs to be entered on the warranty form. I have attached a picture "WARRANTY - BBB ********" where I just tried entering a warranty claim as a customer and it worked using only "1616", the numbers or letters after the dash do not really make a difference, all of the parts with 1616 will refer to the same item. We can also always guide you through the warranty process over the phone **************
We appreciate your understanding and your continued support. Please let us know if theres anything else we can do to assist you.

Best regards,
Tupperware Customer Care
Customer Answer
Date: 05/27/2025
Tupperware sent two vouchers for replacements adding up to just over $11.00 total for the items. I went to ************************ to use the vouchers but it would only allow me to use one voucher and there would be a $10 delivery charge. If I used the second voucher that wouldve been another $10 shipping charge. Plus the items were two to three times the cost due to the fact that I could not order only the cracked seals online. In the end I was looking at a cost of $42.00 to buy replacement items. This is deceptive practice. I was a Tupperware dealer myself in the past and consultants were able to replace seals at no cost to the consumer. I contacted one of the consultants in my area from the Tupperware website and theyve not responded. This was not a good ending to the problem and $42.00 to replace 2 seals worth $11.00 is not suitable.
Customer Answer
Date: 05/28/2025

Complaint: 23357282

I am rejecting this response because:
Tupperware sent two vouchers for replacements adding up to just over $11.00 total for the items. I went to ************************ to use the vouchers but it would only allow me to use one voucher and there would be a $10 delivery charge. If I used the second voucher that wouldve been another $10 shipping charge. Plus the items were two to three times the cost due to the fact that I could not order only the cracked seals online. In the end I was looking at a cost of $42.00 to buy replacement items. This is deceptive practice. I was a Tupperware dealer myself in the past and consultants were able to replace seals at no cost to the consumer. I contacted one of the consultants in my area from the Tupperware website and theyve not responded. This was not a good ending to the problem and $42.00 to replace 2 seals worth $11.00 is not suitable.

Sincerely,

******** *****
Business Response
Date: 05/28/2025
Dear ********,
Thanks for contacting us and for giving us the opportunity to assist you,
With no problem we can place the warranty order for you as a one time exception, however I wanted to check with you first as unfortunately the regular seals are currently not available, at the moment we only have the Mates Oval Pour-All Seals, they will fit your containers, they will just have the extra pour-all mecanism, attaching the link so you can check them out, please let us know if you would like us to proceed with the special customer care order, if not to look for a different resolution:
*****************************************************************************************;

Please feel free to contact us if you have any additional question.
Initial Complaint
Date:05/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a set of Tupperware Servalier canisters in four graduated sizes. Product has a Lifetime Warranty. On three of the canisters the lids (seals) have split and/or broken, so now there is no way to close and seal the canisters, making them unusable. I sent email to Tupperware 5/2 with photos of the broken pieces. Company said lids are not available, but they still make a variety of Servalier canisters and are refusing to send me replacements. Company offered voucher of $4.56 for me to make another purchase from the website. 1. There is no "suitable replacement" that can be purchased for the voucher amount of $4.56. There are, however, several Servalier items on the website that would be acceptable substitutes. I should NOT have to purchase a whole new set of canisters when their product was at fault. 2. This is not a "fair and equitable solution" for the customer to re-purchase a whole new set of canisters. 3. Email from Tupperware is listing all kinds of reasons why the warranty cannot be honored. It is supposed to have a Lifetime Warranty.4. My beautiful canisters, which have been used with proper care since purchasing them, are not unable to be used since they can no longer be closed and sealed. 5. This is terrible customer service from the company. I have been a loyal customer since the 1970s. 6. The email reply received was ****, reads like a form letter, and did not even include the name of the sender. There was no consideration for me as a long time customer. 7. I do not want to go through local Tupperware consultant because they try to push you into buying many more items that you don't really need. Although I have tried to be reasonable in my request, I am prepared to fully utilize all forms of social media if Tupperware is unwilling to fulfill their "lifetime warranty". I am requesting to have replacement lids sent, or to select another set of canisters if matching lids are not available.
Business Response
Date: 05/12/2025
Dear ********,
Thank you for your long-standing support of the Tupperware brand. We appreciate the opportunity to clarify our warranty process regarding your Servalier canister lids.
Tupperwares Limited Lifetime Warranty covers defects such as chipping, cracking, or breaking during normal use. When a warranted item is no longer available, our policy provides that we may, at our discretion, offer either a comparable replacement or a credit toward another purchase.
In this case, the specific Servalier lids you referenced are no longer stocked individually, and no direct replacement is available. As such, a voucher in the amount of $4.56 was issued to you in accordance with our warranty policy. This credit can be used on any available product through our website or with a consultant, and there is no obligation to purchase a full set.
We understand this may not be the outcome you were hoping for, but the warranty resolution provided is consistent with our terms and reflects the current value of the affected items. While were unable to offer additional replacement parts or comparable products, we do hope youll find something suitable through the options available.
Thank you again for your understanding.
Sincerely,

Tupperware Customer Care
Customer Answer
Date: 05/12/2025

Complaint: 23315330

I am rejecting this response because:
I would be satisfied with a comparable matched canister set replacement if the original item is no longer available. However, a voucher of $4.56 is not a reasonable resolution.

The fact that three out of four of my canister lids have cracked and/or broken has rendered my four piece color matched Servalier canister set totally unusable. The largest one holds almost 17 cups, then 11, 7 and 5 cups. There are no comparable items on the website that are in that price range.  To offer a voucher for only $4.56 is an insult to me as a customer. Additionally, it is just plain bad customer service. I emphasize again that I have been a loyal Tupperware since the 1970s, and over the years have purchased many pieces from your product line.

It is my reasonable expectation that Tupperware provide a voucher that would cover the cost of a new set of color matched Servalier canisters, preferably the Vintage Servalier Stacking Canisters in Aquamarine.

This has been an extremely frustrating experience dealing with Tupperware. I have no hesitation in utilizing all available sources of social media if Tupperware does not provide a reasonable resolution.

Sincerely,

******** ****
Business Response
Date: 05/15/2025
Dear Virginia,

Thank you for your continued communication and for sharing more details about your concerns.
We understand and acknowledge your frustration, especially given your long history as a loyal Tupperware customer. Please know that your experience is important to us, and we sincerely regret any disappointment this situation has caused.
Per our Limited Lifetime Warranty, when a product is no longer available, Tupperware may offer either a comparable replacement or a credit toward a future purchase. In your case, the specific lids from your original Servalier canister set are no longer available for replacement. As there are no direct replacements in current inventory, a voucher for $4.56 was issued, which reflects the value of the affected components based on the original product configuration and warranty guidelines.
We do understand your request for a full replacement set; however, the warranty does not provide for full product replacement when only parts (in this case, lids) are damaged and no exact replacements are available. Unfortunately, we are unable to extend the voucher value beyond the amount assessed through the warranty process.
While we are unable to fulfill the request for a new canister set, we hope you will be able to use the issued voucher toward another product of your choice through our website or with a consultant.
Thank you again for your feedback. We truly appreciate your history with the brand and regret that we are unable to accommodate your request beyond what is provided for under the warranty terms.
Sincerely,

Tupperware Customer Care
Customer Answer
Date: 05/15/2025

Complaint: 23315330

I am rejecting this response because:

How many times do I need to contact Tupperware before this issue is resolved?

The lids of the same sizes ARE available, on the Vintage Decorator Canisters 5-Piece Set in the multi pastel colors. It is your Item #***********. While it is not a matching set, Pieces A, B, C and D are the EXACT SAME SERVALIER CANISTERS IN THE SAME SIZES AND WITH THE EXACT SAME SERVALIER LIDS as the set I currently have! This item has white lids in all the same sizes.

I am trying to be flexible here since Tupperware has proven themselves to be extremely difficult to work with, and seems to have no regard for providing reasonable service to their customers. Any other company would be happy to assist in a similar situation. A $4.56 voucher in this case is a slap in the face to the customer who has been a loyal ********************** customer for nearly fifty years.

If you cannot send me my alternate choice of Vintage Servalier Stacking Canisters in Aquamarine (Item #***********) or Pink (Item #***********), please send me the multi pastel set (Vintage Decorator Canisters 5-Piece Set, Item #***********).

I expect a timely resolution on this. If not, your company President will be hearing from me, as well as all available channels of social media.

Sincerely,

******** ****
Business Response
Date: 05/22/2025
Dear Virginia,
Thank you for your continued communication and for the opportunity to address your concerns further.
Upon follow-up, our ************* team conducted a callback to clarify the details of your warranty request. It was confirmed that there had been a misunderstanding regarding the number of damaged items. Initially, our system reflected a single item warranty request, which resulted in a lower voucher value being issued. During the conversation, we also explained how our warranty tool works, including the policy that only one warranty claim can be submitted at a time.
In appreciation of your long-standing loyalty to Tupperware and as a customer service exception approved by management, we have moved forward with issuing a replacement for the damaged items. A ************* Order ************ has been created, and delivery is expected within 912 business days.
We appreciate your many years of support and hope this resolution meets your expectations.
Sincerely,
Tupperware *************
Customer Answer
Date: 06/07/2025
Dear Better Business Bureau,

Following up on my BBB complaint regarding Tupperware Products......

After Tupperware's repeated refusal to assist, I was then finally able to obtain the contact information to reach their Corporate office. The representative I spoke with on the phone was most helpful and more than willing to assist me with my warranty issue.

I am pleased to say that the issue has been satisfactorily resolved and the company has sent me a new set of canisters.

My sincere thanks to the Better Business Bureau for your efforts in contacting Tupperware on my behalf. Your assistance is very much appreciated.

Best Regards,
******** ****
Customer Answer
Date: 06/10/2025
Dear Better Business Bureau,

Following up on my BBB complaint regarding Tupperware Products......

After Tupperware's repeated refusal to assist, I was then finally able to obtain the contact information to reach their Corporate office. The representative I spoke with on the phone was most helpful and more than willing to assist me with my warranty issue.

I am pleased to say that the issue has been satisfactorily resolved and the company has sent me a new set of canisters.

My sincere thanks to the Better Business Bureau for your efforts in contacting Tupperware on my behalf. Your assistance is very much appreciated.

Best Regards,
******** ****
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Feb 22 I tried to submit a warranty claim for older Tupperware items on their website. I confirmed they have a lifetime warranty. There are no Tupperware sales agents in my area so the claim had to be submitted online. However, they do not list the older products. I emailed customer support and got advice that I understood was to enter part of the code number and then select an item that comes up. I did this with three items. I noted in my description of the damaged the correct code number. The first item that I had received instructions on how to submit, came through on Feb 27 with an approval that doesn't come close to coving the replacement cost and must be used within 30 days. I thought it was March 7, so it has now expired while I have been trying to resolve the other items. It took more communication and a week to determine the other items were refused because the photos did not match the selected code, even though I put the correct code in the description. I have emailed two different customer service email addresses (replying to the latest communication then trying the email address provided on their website) from two of my email addresses multiple times since March 6 with no reply! I had included more details and a fourth item.The first voucher has now expired! I had wanted to make one order to replace all the damaged items as they charge exorbitant shipping costs which are less per item the more you order. I am now screwed with the first item because they refused to reply to my emails about the other items!Communication ticket numbers from Tupperware:Warranty Audit (Ticket #********)Ticket #******** * EXTERNAL EMAIL * Re: Warranty Audit (Ticket #********) Ref. T#******** * EXTERNAL EMAIL * Re: Warranty Items Information (Ticket #********) (Ticket #********)Warranty Items Information (Ticket #********)
Business Response
Date: 04/02/2025
Dear ***** ******,
Greetings,
We want to inform you that the warranty process platform for Tupperware products has recently undergone an update. As we continue to implement and fine-tune this new system, there may be some slight delays or adjustments during this transition period, that is why not all of the mold numbers have been added yet.
Unfortunately once the warranty voucher has expired, there is no way for us to change that status, so we would need you to please enter a new claim, but we can approve it right away to you as soon as you let us know it has been entered, or please let us know if the system is not taking any mold number so we can request the proper department to add it. You can also provide us your zip code / postal code to look for the information of your nearest consultant.
We apologize for the delay in addressing your warranty claim and sincerely appreciate your understanding and patience.
Customer Answer
Date: 04/06/2025

Complaint: 23137896

I am rejecting this response because:
I have been unable to get an response by the email addresses on the website. I need a way to communicate with someone directly in order to make sure I can either get a consultant or have assistance in trying to resubmit my claims. I will accept the response once I have a way to continue communication.

Sincerely,

***** ******
Business Response
Date: 04/09/2025
Dear ***** ******,

Greetings,

We can take care of your warranty, please provide us the mold numbers of the items you want to replace and the quantity for each, as well as your shipping address please.
You can also provide us your zip code / postal code to look for the information of your nearest consultant.
We apologize for the delay in addressing your warranty claim and sincerely appreciate your understanding and patience.
Customer Answer
Date: 04/12/2025

Complaint: 23137896

I accept the response but I do not want the case closed until the promised actions are followed through on.

My shipping address is:
***** ******
*************************
******, ON K0A 3J0
******
You are welcome to use my postal code to see if there is a representative in my area.
The items that need replacing are:
a 12"x12"x 4.5" square white/translucent container: both container and lid are cracked and the container is horribly warped. container appears to have no number the lid has code #***-6
A 13.5"x 5.5"x4.5" white/translucent container. One corner of the container is damaged preventing a good seal. The lid is cracked in multiple corners. Container #***-3 lid #***-1.
A 13"x4.5"x4" green container with a white/translucent lid. Container is fine but useless without the lid. The lid is horribly cracked in all four corners. Container # ***** Lid #***-3
Tall 7"x4"x4" white/translucent container with a pale green lid. Three tabs on the top of the container are completely broken off, making it very difficult to open the container. The top is fine. Container # ******. 1562-2.
Since the warranty policy is replacement, I would like replacements that are as similar as possible in terms of volume, and shape. I am not at all picky about colour. Replacing a container without a matching lid, or a lid without a matching container is not functional.
Thank you,
Sincerely,

***** ******
Business Response
Date: 04/21/2025
Dear ***** ******,

Greetings,
"Tupperware warrants that Tupperware brand products that are subject to the Limited Lifetime Warranty will not chip, crack, break, peel or warp (as such terms are defined in the Definitions section below), when used under normal, non-commercial use, for the lifetime of the product. In the event of a products failure to meet the foregoing warranty, Tupperware, at its election, will either replace the affected product with a like or similar product or provide a credit toward future purchases of Tupperware brand products."
Per our new warranty tool, a credit given towards the parts, covers the warranty too, but with no problem as a one time exception, we have placed the OR#**********:
101701340001Pick-A-Deli Container
100490001221Modular Mates Rectangular 2/Black
100490000611Modular Mates Square 1
100490006671FridgeSmart Small Deep
***** ******
************************
******, ON K0A 3J0
CA
Those are the items we consider are the most comparable ones per the mold numbers you provided us, no changes can be done.
We apologize for the delay in addressing your warranty claim and sincerely appreciate your understanding and patience.
Customer Answer
Date: 04/22/2025

Complaint: 23137896

I accept this response but will wait until I receive the items before closing the complaint file. I was provided an order number but no shipping details.
Thank you,

Sincerely,

***** ******
Business Response
Date: 04/29/2025
Dear ***** ******,

Greetings,
We are experiencing some delays, so yes do not worry, you can close with us the claim as soon as you receive the items and make sure everything was delivered.
We apologize for the delay in addressing your warranty claim and sincerely appreciate your understanding and patience.
Customer Answer
Date: 05/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received the replacement units and am satisfied.

Sincerely,

***** ******
Initial Complaint
Date:02/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Original date of purchase: 11/04 Products were never delivered. I have contacted the seller multiple times. I received an excuse once stating that the product had been delivered. The order has not been delivered.I have requested a refund several times.I have not received a response.
Business Response
Date: 02/10/2025
Dear ****
We understand your concern about the fraudulent transaction. We want to assure you that we take such matters seriously and are committed to protecting our customers.
Please report the fraud, we strongly recommend contacting your bank or credit card company immediately. They specialize in resolving unauthorized transactions and can help you recover your funds.

Prevent future occurrences:
-Official Websites: Our official websites are ************************************* and ************************************.
-Authorized Consultants: Tupperware products are also sold through a network of Independent Sales Consultants. You can find a consultant near you by visiting our website.
-Our Contact Information:
*Email: ***************************************************************
*Phone: **************
Unfortunately, as your order was not placed through one of our official channels, we are unable to issue a refund directly. However, your bank or credit card company should be able to assist you in recovering your funds.
We apologize for the inconvenience and any distress this may have caused. We encourage you to be cautious when making online purchases and to only use official channels to avoid fraudulent activity.
Sincerely,

Tupperware Customer Care
Initial Complaint
Date:01/15/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I never received the product and now Tupperware US has blocked my email. If it's not with ******** what courier has it?Country: ***** -> ******* 18 December 2024 17:10, ******** Cork T12RXY4, completed, submitted?IE?18 December 2024 11:18, ******** Cork T12RXY4 16 December 2024 11:49, ******** Cork T12RXY4, Express, Outbound Delivery?15 December 2024 16:55, ARRIVE AT DISTRIBUTION CE, the shipment leaves the processing center 14 December 2024 12:03, ARRIVE AT DISTRIBUTION CE, the shipment leaves the processing center 12 December 2024 14:47, Customs clearance is completed, taken back to the overseas warehouse, and the shipment leaves the processing center 9 December 2024 11:59, The panel disassembly is completed and customs clearance is in progress.6 December 2024 13:19, The flight has arrived, the panels are being unpacked, the shipment has arrived at the processing center, the shipment has arrived at IE 4 December 2024 09:41, INTERNATIONAL AIRPORT, has departed, customs clearance in the destination country has been completed 3 December 2024 ***** The goods have arrived at the port and are waiting for flights to be arranged. The express has arrived at the customs at the place of originand is waiting for customs clearance 2 December 2024 11:20, The goods leave the operation center, the express shipment leaves the processing center 30 November 2024 10:08, *************, the express item leaves the ************************************* the express item arrives at the processing center 29 November 2024 11:22, *************, the express mail leaves the commercial express mail processing center, the express mail leaves the commercial express mail processing center 28 November 2024 18:25, *************, the email has left [*************************** ***************** and is being sent to [*************]28 November 2024 18:25, *************, the mail has been sorted at and is ready to be sent out 28 November 2024 12:45, *************, *************** has received email
Business Response
Date: 01/15/2025
Dear ****,

We understand your concern about the fraudulent transaction. We want to assure you that we take such matters seriously and are committed to protecting our customers.
Please report the fraud, we strongly recommend contacting your bank or credit card company immediately. They specialize in resolving unauthorized transactions and can help you recover your funds.

Prevent future occurrences:
-Official Websites: Our official websites are ************************************* and ************************************.
-Authorized Consultants: Tupperware products are also sold through a network of Independent Sales Consultants. You can find a consultant near you by visiting our website.
-Our Contact Information:
*Email: ***************************************************************
*Phone: **************
-Order Placed Outside Our Channels: Unfortunately, as your order was not placed through one of our official channels, we are unable to issue a refund directly. However, your bank or credit card company should be able to assist you in recovering your funds.
We apologize for the inconvenience and any distress this may have caused. We encourage you to be cautious when making online purchases and to only use official channels to avoid fraudulent activity.
Sincerely,

Tupperware Customer Care
Initial Complaint
Date:12/31/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Tupperware on December 1st in the amount of $41.48, screenshot attached. My credit card was charged, screenshot attached. My order said they would send the information to my email, I have not received any communication from them. I did create an account on their site. I can see my order in there. It gives an email address to contact, ********************************************* There is no such email address or domain. I would like the items I ordered or a refund.
Business Response
Date: 01/02/2025
Dear *****,
We understand your concern about the fraudulent transaction. We want to assure you that we take such matters seriously and are committed to protecting our customers.
Please report the fraud, we strongly recommend contacting your bank or credit card company immediately. They specialize in resolving unauthorized transactions and can help you recover your funds.

Prevent future occurrences:
-Official Websites: Our official websites are ************************************* and ************************************.
-Authorized Consultants: Tupperware products are also sold through a network of Independent Sales Consultants. You can find a consultant near you by visiting our website.
-Our Contact Information:
*Email: ***************************************************************
*Phone: **************
-Order Placed Outside Our Channels: Unfortunately, as your order was not placed through one of our official channels, we are unable to issue a refund directly. However, your bank or credit card company should be able to assist you in recovering your funds.
We apologize for the inconvenience and any distress this may have caused. We encourage you to be cautious when making online purchases and to only use official channels to avoid fraudulent activity.
Sincerely,

Tupperware Customer Care
Initial Complaint
Date:12/06/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ok just like the others I placed a tupperware order in November. I was sent an email thar the items have been delivered to me on December 4. This seems to be the date they are sending everyone. I did not receive anything. I contacted my post office with the tracking number. No surprise yhe have no record of it. Please beware this company got me for $ *****. I know I will not see this money again, but I would have like the items.
Business Response
Date: 12/06/2024
Dear ******,

We understand your concern about the fraudulent transaction. We want to assure you that we take such matters seriously and are committed to protecting our customers.
Please report the fraud, we strongly recommend contacting your bank or credit card company immediately. They specialize in resolving unauthorized transactions and can help you recover your funds.

Prevent future occurrences:
-Official Websites: Our official websites are ************************************* and ************************************.
-Authorized Consultants: Tupperware products are also sold through a network of Independent Sales Consultants. You can find a consultant near you by visiting our website.
-Our Contact Information:
*Email: ***************************************************************
*Phone: **************
-Order Placed Outside Our Channels: Unfortunately, as your order was not placed through one of our official channels, we are unable to issue a refund directly. However, your bank or credit card company should be able to assist you in recovering your funds.
We apologize for the inconvenience and any distress this may have caused. We encourage you to be cautious when making online purchases and to only use official channels to avoid fraudulent activity.
Sincerely,

Tupperware Customer Care
Initial Complaint
Date:12/05/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tupperware order with *************************** : 107982-40996 Date : October 21, 2024 Amount : $49.90 They told me I would soon receive tracking information in my email account; I have heard nothing from the company nor received the items I purchased. I would like to either get my money back on my credit card or receive the products I purchased.
Business Response
Date: 12/06/2024
Dear *****,

We understand your concern about the fraudulent transaction. We want to assure you that we take such matters seriously and are committed to protecting our customers.
Please report the fraud, we strongly recommend contacting your bank or credit card company immediately. They specialize in resolving unauthorized transactions and can help you recover your funds.

Prevent future occurrences:
-Official Websites: Our official websites are ************************************* and ************************************.
-Authorized Consultants: Tupperware products are also sold through a network of Independent Sales Consultants. You can find a consultant near you by visiting our website.
-Our Contact Information:
*Email: ***************************************************************
*Phone: **************
-Order Placed Outside Our Channels: Unfortunately, as your order was not placed through one of our official channels, we are unable to issue a refund directly. However, your bank or credit card company should be able to assist you in recovering your funds.
We apologize for the inconvenience and any distress this may have caused. We encourage you to be cautious when making online purchases and to only use official channels to avoid fraudulent activity.
Sincerely,

Tupperware Customer Care
Initial Complaint
Date:12/05/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/2/24, order was placed on their website and received initial email that order was received. On 11/11/24 I emailed their customer service who answered back that day was on its way along with update tracking information. Last update was on 12/2/24 and according to tracking, its here but has not been delivered to my house. I emailed them again on 12/3/24 and 12/4/24 asking IF it would be delivered ********** FED Ex, etc... and no response back from them. I originally ordered this for Thanksgiving but now would like a refund.
Business Response
Date: 12/06/2024
Dear *******,

We understand your concern about the fraudulent transaction. We want to assure you that we take such matters seriously and are committed to protecting our customers.
Please report the fraud, we strongly recommend contacting your bank or credit card company immediately. They specialize in resolving unauthorized transactions and can help you recover your funds.

Prevent future occurrences:
-Official Websites: Our official websites are ************************************* and ************************************.
-Authorized Consultants: Tupperware products are also sold through a network of Independent Sales Consultants. You can find a consultant near you by visiting our website.
-Our Contact Information:
*Email: ***************************************************************
*Phone: **************
-Order Placed Outside Our Channels: Unfortunately, as your order was not placed through one of our official channels, we are unable to issue a refund directly. However, your bank or credit card company should be able to assist you in recovering your funds.
We apologize for the inconvenience and any distress this may have caused. We encourage you to be cautious when making online purchases and to only use official channels to avoid fraudulent activity.
Sincerely,

Tupperware Customer Care
Customer Answer
Date: 12/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory. I cannot understand why they have not shut this online business down.
Sincerely,

******* Chick

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Tupperware U.S., Inc. is NOT a BBB Accredited Business.