Business Profile

Home Party Planning

Tupperware U.S., Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tupperware U.S., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

108 total complaints in the last 3 years.
24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/02/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order in October 2024. I can't contact the company, my emails aren't getting through. I would like my products or at least a refund.
Business Response
Date: 12/03/2024
Dear *****,

We understand your concern about the fraudulent transaction. We want to assure you that we take such matters seriously and are committed to protecting our customers.
Please report the fraud, we strongly recommend contacting your bank or credit card company immediately. They specialize in resolving unauthorized transactions and can help you recover your funds.

Prevent future occurrences:
-Official Websites: Our official websites are ************************************* and ************************************.
-Authorized Consultants: Tupperware products are also sold through a network of Independent Sales Consultants. You can find a consultant near you by visiting our website.
-Our Contact Information:
*Email: ***************************************************************
*Phone: **************
-Order Placed Outside Our Channels: Unfortunately, as your order was not placed through one of our official channels, we are unable to issue a refund directly. However, your bank or credit card company should be able to assist you in recovering your funds.
We apologize for the inconvenience and any distress this may have caused. We encourage you to be cautious when making online purchases and to only use official channels to avoid fraudulent activity.
Sincerely,

Tupperware Customer Care
Customer Answer
Date: 12/03/2024

Better Business Bureau:
I was scammed by a bad website. No fault of the real company.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:12/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a warranty claim for the failure of the lid of an all in one shaker manufactured by Tupperware & purchased at a home party many years ago. They have denied the claim twice, once saying no photos were attached (they were attached) & the second time stating that a knife cut the edge of the lid (I do not wash knives in our dishwasher, even in the top rack) (completely ignoring the failure of the plastic lid in the center where it cracked & collapsed completely). I only washed the product as allowed in care instructions (top rack of the dishwasher). The plastic lid failed & cracked along the edge (it is a crack not a knife cut) so it will not seal onto the cup portion. It also cracked & failed in the center top of the lid, caving in. This is a failure of the plastic manufacturing, the *********** portions are both intact & usable. I am asking for a credit for the defective item in line with their warranty, to repurchase the entire product product, as the current style of lid will not fit onto the cup portion we still have & will not work with the mixer portion we still have.
Business Response
Date: 12/02/2024
Dear *****,

Thank you for reaching out and allowing us the opportunity to assist you.

We are pleased to inform you that we have submitted claim #******* on your behalf for the item in question. Our warranty review team has approved the claim. Please check your email for additional details regarding the next steps.

We greatly appreciate your patience and understanding throughout this process. If you have any further questions or need assistance, please do not hesitate to contact us.

Thank you for choosing Tupperware.

Sincerely,
Tupperware Customer Care
Initial Complaint
Date:11/25/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Tupperware-us on Oct 22 2024 website 2 purchases for tupperware that is a fake. They take your money but never ship products. I have 2 orders for ***** and ***** that they will let me order again and yet tupperware customer service says does not exist.we are out our money but your website says has been in business for 68 years yet they are a fake scam.Please help.
Business Response
Date: 11/26/2024
Dear ****** ********,

We understand your concern about the fraudulent transaction. We want to assure you that we take such matters seriously and are committed to protecting our customers.
Please report the fraud, we strongly recommend contacting your bank or credit card company immediately. They specialize in resolving unauthorized transactions and can help you recover your funds.

Prevent future occurrences:
-Official Websites: Our official websites are ************************************* and ************************************.
-Authorized Consultants: Tupperware products are also sold through a network of Independent Sales Consultants. You can find a consultant near you by visiting our website.
-Our Contact Information:
*Email: ***************************************************************
*Phone: **************
-Order Placed Outside Our Channels: Unfortunately, as your order was not placed through one of our official channels, we are unable to issue a refund directly. However, your bank or credit card company should be able to assist you in recovering your funds.
We apologize for the inconvenience and any distress this may have caused. We encourage you to be cautious when making online purchases and to only use official channels to avoid fraudulent activity.
Sincerely,

Tupperware Customer Care
Customer Answer
Date: 11/29/2024
I'm aware from my talks with Tupperware .com that my orders were not legitimate TW. The place that took my money had that name with the US after. I will be contacting my bank. My card has been locked but the fake must be contacted or harassed too. Don't you think?
I have order numbers for the 2 transactions but looking at bank details went to ****** and then *******, I don't know why the 2 different classifications on bank details.
Customer Answer
Date: 12/02/2024

Complaint: 22601948

I am rejecting this response because:
I'm aware from my talks with Tupperware .com that my orders were not legitimate TW. The place that took my money had that name with the US after. I will be contacting my bank. My card has been locked but the fake must be contacted or harassed too. Don't you think?
I have order numbers for the 2 transactions but looking at bank details went to ****** and then *******, I don't know why the 2 different classifications on bank details.

Sincerely,

****** ********
Business Response
Date: 12/02/2024
Dear ******,
Thank you for bringing your concerns to our attention. We understand your frustration regarding the fake website and want to assure you that we take this matter very seriously.

While we do not have the ability to directly remove unauthorized websites ourselves, our team is actively working on addressing this issue through the appropriate channels. Unfortunately, we are unable to share specific details about these efforts at this time.

If you have already reported the transaction to your bank, that is an important first step. We also recommend reporting the fraudulent website to your local cybercrime department, as they are better equipped to investigate and take action against such sites.

We appreciate your understanding and cooperation as we work to resolve this issue. If you have any further questions or require assistance, please do not hesitate to contact us.
Sincerely,
Tupperware Customer Care
Initial Complaint
Date:11/21/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed online order to ***************************** on 11/01/2024 for 8 items totaling $42.09. credit card payment was successful. No tracking info provided until 11/04/24 when website noted "package handed over to carrier" (supposedly ******* No tracking info given. Their customer service # ************** does not connect, gets message that "number dialed is not accessible from your area". I emailed on 11/16/24 requesting info on my order. Response from them on 11/17 stated shipped and arriving soon. Tracking info showed pkg in ***** on 11/17, then in ****, ***** on 11/18. Item delivered on 11/18/24 from "** ****, ***************************************". The delivered item was a small plastic/vinyl wrist band, NOT the ordered Tupperware items that I paid for. I emailed customer service again and again, explaining that the worthless item delivered was not what I had paid for. Their response is always "your order was successfully delivered'. It's a scam that they deliver you a 10-cent item and keep your money.
Business Response
Date: 11/22/2024
Dear *** ******,

We understand your concern about the fraudulent transaction. We want to assure you that we take such matters seriously and are committed to protecting our customers.
Please report the fraud, we strongly recommend contacting your bank or credit card company immediately. They specialize in resolving unauthorized transactions and can help you recover your funds.

Prevent future occurrences:
-Official Websites: Our official websites are ************************************* and ************************************.
-Authorized Consultants: Tupperware products are also sold through a network of Independent Sales Consultants. You can find a consultant near you by visiting our website.
-Our Contact Information:
*Email: ***************************************************************
*Phone: **************
-Order Placed Outside Our Channels: Unfortunately, as your order was not placed through one of our official channels, we are unable to issue a refund directly. However, your bank or credit card company should be able to assist you in recovering your funds.
We apologize for the inconvenience and any distress this may have caused. We encourage you to be cautious when making online purchases and to only use official channels to avoid fraudulent activity.
Sincerely,

Tupperware Customer Care
Customer Answer
Date: 11/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ******
Initial Complaint
Date:11/18/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an online order with Tupperware. I have been charged but have not received any information regarding purchase. 11/7/24 swqqa shop ****** is the description on **** invoice.
Business Response
Date: 11/19/2024
Dear ***** ******,

We understand your concern about the fraudulent transaction made on 11/7/24. We want to assure you that we take such matters seriously and are committed to protecting our customers.
Please, report the fraud, we strongly recommend contacting your bank or credit card company immediately. They specialize in resolving unauthorized transactions and can help you recover your funds.

Prevent future occurrences:
-Official Websites: Our official websites are ************************************* and ************************************.
-Authorized Consultants: Tupperware products are also sold through a network of Independent Sales Consultants. You can find a consultant near you by visiting our website.
-Our Contact Information:
*Email: ***************************************************************
*Phone: **************
Order Placed Outside Our Channels: Unfortunately, as your order was not placed through one of our official channels, we are unable to issue a refund directly. However, your bank or credit card company should be able to assist you in recovering your funds.
We apologize for the inconvenience and any distress this may have caused. We encourage you to be cautious when making online purchases and to only use official channels to avoid fraudulent activity.
Sincerely,

Tupperware Customer Care
Customer Answer
Date: 11/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:11/14/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 3x Products on the 6th of October and followed up 2 weeks later and received 2x tracking numbers - both still show awaiting carrier pick-up with no progress since. I contacted customer support several times with no success. A customer support representative eventually called me and offered replacement products. Since I was at work I couldn't take an immediate look and I said I'll respond to the email she sent. I confirmed the offer via email, but received another email the next day. I confirmed that one too. On day 3 I received another confirmation email, stating that since I haven't responded yet, this would be the last time Tupperware would contact me before closing the ticket.I called customer support who confirmed my phone number in case we got cut off and took the order number and ticket numbers. The call got cut off - but no one called back. I responded to the third support ticket and included the two previous responses.I haven't received any feedback from Tupperware since and it seems like I'll never receive my order.
Business Response
Date: 11/18/2024
Thanks for contacting us and for giving us the opportunity to assist you,

We are sorry to hear the communication was not that clear. In regargs the OR# 100567, we placed for you the special customer care order OR# ********** on Saturday, November 16, 2024 11:52:07 AM:
100490000941Modular Mates Super Oval 4
100490000952Modular Mates Super Oval 5
100490102483Modular Mates Super Oval Pour-All Seal
********* ********
********************************************
CA
As the order was just placed on 11/16, it hasnt created a tracking number yet and we can see you have requested a refund already, so with no problem we have cancelled the OR# 2006407067 and processed a full refund for the original OR# 100567.
Please feel free to contact us if you have any additional question.

Once again, we apologize for any delays in addressing your concerns and truly appreciate your understanding and patience.

Best regards,
Tupperware Customer Care
Customer Answer
Date: 11/18/2024

Complaint: 22555124

I am rejecting this response because: I've seen their response, but since they haven't stated any quantities, I cannot accept this offer. The original order was for a single large container and a set of two smaller ones. Since these are not available, they replaced the 3 containers with something else but the quantities are not clear.

Sincerely,

****** ********
Business Response
Date: 11/20/2024
Thanks for contacting us and for giving us the opportunity to assist you,

We are sorry to hear the communication was not that clear again, let me add the quantities you requested, and a refund has been made as you requested. In regargs the OR# 100567, we placed for you the special customer care order OR# ********** on Saturday, November 16, 2024 11:52:07 AM:
10049000094 Modular Mates Super Oval 4 QTY 1
10049000095 Modular Mates Super Oval 5 QTY 2
10049010248 Modular Mates Super Oval Pour-All Seal QTY 3
********* ********
********************************************
CA
As the order was just placed on 11/16, it hasnt created a tracking number yet and we can see you have requested a refund already, so with no problem we have cancelled the OR# 2006407067 and processed a full $73.91 refund for the original OR# 100567.
Please feel free to contact us if you have any additional question.

Once again, we apologize for any delays in addressing your concerns and truly appreciate your understanding and patience.

Best regards,
Tupperware Customer Care
Customer Answer
Date: 11/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:11/12/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order number 107982-101032 Have not received any movement on this order number. Have reached out to customer service with no response. The money has been taken out and I have not received any contact from the company. Where is my order?
Business Response
Date: 11/13/2024
Dear L ******,

We understand your concern about the fraudulent transaction. We want to assure you that we take such matters seriously and are committed to protecting our customers.
Please report the fraud, we strongly recommend contacting your bank or credit card company immediately. They specialize in resolving unauthorized transactions and can help you recover your funds.

Prevent future occurrences:
-Official Websites: Our official websites are ************************************* and ************************************.
-Authorized Consultants: Tupperware products are also sold through a network of Independent Sales Consultants. You can find a consultant near you by visiting our website.
-Our Contact Information:
*Email: ***************************************************************
*Phone: **************
-Order Placed Outside Our Channels: Unfortunately, as your order was not placed through one of our official channels, we are unable to issue a refund directly. However, your bank or credit card company should be able to assist you in recovering your funds.
We apologize for the inconvenience and any distress this may have caused. We encourage you to be cautious when making online purchases and to only use official channels to avoid fraudulent activity.
Sincerely,

Tupperware Customer Care
Initial Complaint
Date:11/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/19/24 ordered and paid for products. Have yet to receive. Email address given on website is not a good address. Please have them cancel the order and refund $44.98 to my credit card.
Business Response
Date: 11/13/2024
Dear ***** *******,

We understand your concern about the fraudulent transaction made on November 10/19/24. We want to assure you that we take such matters seriously and are committed to protecting our customers.
Please, report the fraud, we strongly recommend contacting your bank or credit card company immediately. They specialize in resolving unauthorized transactions and can help you recover your funds.

Prevent future occurrences:
-Official Websites: Our official websites are ************************************* and ************************************.
-Authorized Consultants: Tupperware products are also sold through a network of Independent Sales Consultants. You can find a consultant near you by visiting our website.
-Our Contact Information:
*Email: ***************************************************************
*Phone: **************
-Order Placed Outside Our Channels: Unfortunately, as your order was not placed through one of our official channels, we are unable to issue a refund directly. However, your bank or credit card company should be able to assist you in recovering your funds.
We apologize for the inconvenience and any distress this may have caused. We encourage you to be cautious when making online purchases and to only use official channels to avoid fraudulent activity.
Sincerely,

Tupperware Customer Care
Initial Complaint
Date:11/06/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered on 11/04/2024 on ******** from ***************************. I never received any emails that my order was being prepared to be shipped, no tracking number. Very upset that these scams target senior citizens like me.
Business Response
Date: 11/06/2024
Dear ******,

We understand your concern about the fraudulent transaction made on November 4th, 2024, on ******** through ***************************. We want to assure you that we take such matters seriously and are committed to protecting our customers.
Here's how we can assist:
-Report the fraud: We strongly recommend contacting your bank or credit card company immediately. They specialize in resolving unauthorized transactions and can help you recover your funds.
Prevent future occurrences:
-Official Websites: Our official websites are ************************************* and ************************************.
-Authorized Consultants: Tupperware products are also sold through a network of Independent Sales Consultants. You can find a consultant near you by visiting our website.
-Our Contact Information:
*Email: ***************************************************************
*Phone: **************
-Order Placed Outside Our Channels: Unfortunately, as your order was not placed through one of our official channels, we are unable to issue a refund directly. However, your bank or credit card company should be able to assist you in recovering your funds.
We apologize for the inconvenience and any distress this may have caused. We encourage you to be cautious when making online purchases and to only use official channels to avoid fraudulent activity.
Sincerely,

Tupperware Customer Care
Initial Complaint
Date:10/21/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tupperware lifetime warranty not being honored. Over the last 45 years, I have purchased a lot of Tupperware. I called their customer service and requested items to be honored under their lifetime warranty. I was sent an email and packaged my items according to the exact list in that email. I was told in that email that the turn around for the warranty process is 4 to 6 weeks. On July 19, 2024 at 8:40 am, their warranty office signed for a package from me. Inside that package was everything needed to honor that warranty as I followed their directions to the letter. A complete list of items and their description of all 33 items sent, my name, address, phone, and email address was included in that letter. When the six weeks was up, I called and was lied to about when an offer would be made. Same thing, every time that I've called since then. I've made several phone calls to their customer service. "We've escalated."...lies. NOTHING has been done. 14 weeks is a lot longer than the email stated of 4 to 6 weeks. Via email I've contacted their CEO ****** Ann ******** No response there either. Every time you ask them why nothing has been done, they say, "be patient." I'm not patient anymore. If they're not going to honor their Lifetime Warranty, they should say so when you call the first time. Fourteen weeks of anger is more than a customer should have to bear. I called them today and was told...wait for it...YOU HAVE TO WAIT 3 MORE DAYS FOR THE TICKET TO BE REVIEWED. Every time you call, that's what you will be told. I highly recommend that if a company isn't going to honor their warranty, that they not make it in the first place.
Business Response
Date: 10/25/2024
Dear *******,
Thanks for contacting us and for giving us the opportunity to assist you,
We do apologize for the inconvenience our warranty replacement timeframe has caused.
Originally our replacement timeframe was of 6-8 weeks but then it changed to 12, which we understand have ended on 10/11 so we do apologize for the extra time we took.
OR# ********** has been done for available replacements, you may receive it in the next 12 business days
100490024611SUPER CEREAL ****** CONTAINER
310018130011QUICK SHAKE CONTAINER
310009540231NEW QUICK SHAKE COVER & CAP
101703390001Snack-Stor Large Container
100490000641Modular Mates Square 4
100490026681MM OVAL 1/CLEAR
100490036031MM OVAL SEAL/BLACK
100681180001Modular Mates Rectangular 2
100490036041MM SQUARE SEAL/BLACK
100490026831MM SQUARE 2/CLEAR
2102516022218" WONDER SEAL
210251900331WONDER BOWL 8 3/4 CUP
100490136121SUPER CEREAL ****** SEAL/BLACK
210576200521QUICK SHAKE BLENDER
210241504331Cereal Bowl/Sheer Icelandic Mist
210313101671Cereal Bowl Seal/Icelandic Mist
100490103241One Touch Reminder Canister Set
101484320002Freezer Mates PLUS Medium Deep
101757310001MM RECTANGULAR SEAL/BLACK
101764330001Round Container
******* ****
*****************************************
US
FEDEX TR# 418527792827 *****************************************************************************************
We received your items at the factory, you have an available credit of $80.60 for the items that were no longer available, please contact us over the phone
************ once you are ready to process the order for this credit. Keep in mind this credit is exclusively for catalog items, ****you wont be charged for shipping, only the difference + taxes in case you choose something more expensive.

********************************************************************;

Please feel free to contact us if you have any additional question.
Best regards,
Tupperware Customer Care
Customer Answer
Date: 10/25/2024

Complaint: 22454915

I am rejecting this response because: I sent you three 255 series containers and lids for replacement. None of the listed items offered covered the loss of those 3 containers and lids. Those containers can hold 25 pounds of flour or sugar. Which is about 36 cups of product for storage per container. The rest of the items are acceptable but none of the offered products will hold what I sent in for replacement. I paid $30 per container which included the lid. The credit offered does not cover the replacement of those items.

Sincerely,

******* ****
Customer Answer
Date: 11/01/2024
I sent in three 255 series tupperware containers which store 36 cups of flour, sugar, etc. So, ********************************** those three containers. Three of those containers and their lids were sent for lifetime warranty coverage to them in July. 14 weeks later, their replace is one 8 ounce cereal bowl and lid for those three 255 series containers. I didn't send them a cereal bowl or a cereal bowl lid to them for replacement. My question to you is how much longer do I have to keep my stored flour, sugar, etc in ziplock bags? How long do they have to respond to the rejection?
Business Response
Date: 11/08/2024
Dear *******,

Thanks for contacting us and for giving us the opportunity to assist you,

The *** (Obsolete) credit is designed specifically to support warranty claims and covers products that have reached the end of their lifecycle. Because these items have been used, the *** credit reflects the product's current warranty value rather than its original retail value.
This credit is a standardized amount based on the returned item, which may not match the original purchase price. It is applied to ensure that youre still able to enjoy Tupperware products by using the credit toward replacements or other items available in our catalog.

Please feel free to contact us if you have any additional question.
Best regards,
Tupperware Customer Care
Customer Answer
Date: 11/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ****

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Tupperware U.S., Inc. is NOT a BBB Accredited Business.