We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Equipment

AeroCare Holdings, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for AeroCare Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AeroCare Holdings, Inc. has 39 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 120 total complaints in the last 3 years.
    • 29 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/11/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Obtained equipment from Aerocare. Everyone was new and they had problems printing out my paperwork. Promised to email/mail it. Never received it. Unable to reach them at number.
      Eventually returned equipment in Jan 2022 and lady at desk who was helping someone on the phone, asked for my name and said to leave the equipment there. I said "thanks" and left. Paid last bill in January for that month's usage even tho I turned it in beginning of month.
      It is now August and they will NOT stop bill my insurance nor sending me bills. And during this time, the monthly amount tripled. No notice was even sent about this price change - even though I should not be billed at all! My last bill was January (paid). Then suddenly a new bill in.............May. No Feb, Mar, Apr. And they wont stop!
      Still, unable to reach anyone there on the phone. Cannot visit office, as I moved out of state in January after dropping of equipment.
      I called Major Medical who is billing me - and they could NOT get anyone on the phone at he location I got and dropped off the equipment. They said they would get back with me. Major Medical never did. But they keep billing.
      Called insurance (*****) today. Told them to STOP paying their claims after I told them the situation. They called Aerocare - and got some random person at a location other than the place I picked up/dropped off equipment! They told ***** that I owed money and w/out a ticket number from being dropped off, they will not close my account nor stop billing. TICKET NUMBER?? From what?! I still never got an itemized bill from day one. Nobody gave me anything when I dropped it off. Nobody told me to "wait, I have paperwork for you".
      Google reviews for Aerocare in Lone tree are HORRIBLE and many many experiencing the same problem. Fraudulent billing. The billing makes ZERO sense. They are unable t provide me with ORIGINAL PAPERWORK.
      I am demanding the stop to the fraudulent billing and get your company in order!

      Business Response

      Date: 10/27/2022

      Business Response /* (1000, 19, 2022/09/21) */
      Billing has adjusted the open balances and all adjustments are complete.


      Consumer Response /* (3000, 21, 2022/09/22) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I just checked and there is a bill sitting there for October. A bill for what? Go back and read my complaint. Each bill comes from a different location.
      I am being FALSELY billed!!
      Remove this and delete my account!!


      Business Response /* (4000, 25, 2022/10/06) */
      Per our billing department: Billing has adjusted the open balances and all adjustments are complete. Account has zero balance and has been notated as such.

      If there are open invoices that need to be addressed please email them to [email protected] so it can be traced.

    • Initial Complaint

      Date:08/02/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm being billed monthly for a CPAB machine, that I did not know it was a monthly bill, nor am I receiving any documentation on the monthly charges. Tried calling the Aero Care office in Hasting Michigan and a Rachael S******* could and would not help me with the matter. Was told it was a $32.00 monthly charge to my insurance, yet my Insurance ************ said they are being billed $56.73 monthly. I did call the main office billing department in Florida and received the run around. The Rachael S******* I entered a verbal agreement for monthly charges, in which I never did

      Business Response

      Date: 09/06/2022

      Business Response /* (1000, 5, 2022/08/15) */
      We are reviewing the concerns and will contact the patient to assist.

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aerocare, despite multiple calls to them and assurances that I DO NOT WANT THEIR PRODUCTS OR SUPPLIES BILLED AND DELIVERED TO ME, continues to send them and bill both my insurance company and myself. This is fraudulent. I want them to cease and desist any and all contact via email, phone, or written communication. I do not want what they are selling. I am advising my insurance carrier of the issue , as well as the local hospital and my pulmonologist both of whom use them as a provider.

      Business Response

      Date: 08/15/2022

      Business Response /* (1000, 10, 2022/08/08) */
      Thank you for reaching out. Correspondence has been sent to the consumer with follow up review.

      Thank you
      Corporate Compliance Department


      Consumer Response /* (2000, 12, 2022/08/10) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    AeroCare Holdings, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.