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Business Profile

Mobility Scooters

Scooterbug Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Scooterbug Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Scooterbug Inc. has 4 locations, listed below.

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    Customer Review Ratings

    4.7

    Average of 260 Customer Reviews

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    Review Details

    • Shirley F

      Date: 02/01/2023

      Shirley F

      Date: 02/01/2023

      Great experience! Scooter was delivered & picked up at our Disney Resorts. Great help/service setting rental up. Battery last a long time. If not for scooter would not have been able to go to parks w/family.
      Would rent from Scooter-bug again!!

      Scooterbug Inc.

      Date: 02/02/2023

      Shirley, we greatly appreciate hearing from you! We're so happy to have made your trip a memorable one!

    • Pat L

      Date: 01/25/2023

      Pat L

      Date: 01/25/2023

      We have used Scooterbug in Orlando twice. Both time delivery and pickup was extremely easy and the only company I have found that you don’t have to sit around and wait for the delivery. Phone help was extremely easy to extend our rental. I would highly recommend them.

      Scooterbug Inc.

      Date: 01/26/2023

      We greatly appreciate your feedback, Pat! Your review has made our day!

    • Karen C

      Date: 01/25/2023

      Karen C

      Date: 01/25/2023

      I was happy initially. The scooter kept alarming at Magic Kingdom. Charged overnight for 12-13 hours, after 20 minutes, it was on RED and chugging.My son called, someone refused to deliver at Park, would only deliver to Resort. We ended up renting one from Disney, leaving Scooterbug charging at front of park. We picked up Scooterbug, returned Disney ECV. Got back to Resort, picked up replacement. The next morning, turned in the 3rd one on checkout. Scooterbug told my son he'd be reimbursed for the Disney ECV. That's fine but it's a difficult situation when you have an ECV chugging then dying ,even after charging. People who cannot walk well, like myself, are literally stuck without transportation after spending great deal of money for ECV,Disney and then are isolated while their families go on without them.
      I'll rent again but not sure it'll be with Scooterbug.. I would think before making that decision.

      Scooterbug Inc.

      Date: 01/26/2023

      Karen, we are saddened to hear about your struggles during your rental. Your feedback will help us improve for the future. As our team has already reimbursed you for your struggles we do hope you will consider granting us a second chance in the future to make this right.

    • Stan D

      Date: 01/20/2023

      Stan D

      Date: 01/20/2023

      Great to maneuver; battery lasts forever. Very convenient to have the scooters at the Disney resorts.

      Scooterbug Inc.

      Date: 01/23/2023

      We greatly appreciate your review, Stan! Thank you for your feedback.

    • Jennifer H.

      Date: 01/19/2023

      Jennifer H.

      Date: 01/19/2023

      At Disney in Orlando and they delivered to my resort. Easy to rent. Easy to operate. Rented for 6 days and needed to return after day 4; no problem and received credit for the last 2 days. Picked it up at my resort. Very friendly customer service! Would use them again.

      Scooterbug Inc.

      Date: 01/20/2023

      We greatly appreciate your review Jennifer. Thank you for taking the time to talk about your experience. We cannot wait for you to use our services again in the near future!

    • Jennifer H

      Date: 01/13/2023

      Jennifer H

      Date: 01/13/2023

      Excellent service! Everyone was very thoughtful and helpful. My clients felt the drop off and pick up service went smoothly.

      Scooterbug Inc.

      Date: 01/24/2023

      Thank you Jennifer for taking the time to leave us a review! We appreciate hearing from you!

    • Doreen N

      Date: 01/09/2023

      Doreen N

      Date: 01/09/2023

      Excellent Service!!! Would rent from them again in a heartbeat!

      Scooterbug Inc.

      Date: 01/11/2023

      Thank you for taking the time to leave us a 5-star review. We appreciate your feedback, Doreen!

    • Bobbi W

      Date: 01/05/2023

      Bobbi W

      Date: 01/05/2023

      Rented from Scooterbug at AKV, Jambo from January 1-3. It was a perfect rental in every way. The unit was perfect!

      Scooterbug Inc.

      Date: 01/11/2023

      Thank you Barbara for your review! We are so grateful for your kind words!

    • Laurie S

      Date: 01/01/2023

      Laurie S

      Date: 01/01/2023

      Worst experience ever. Scooter battery died with no notice. Had to push it out of the park. Called customer service and they said we didn't charge it correctly. Charged it overnight for 14 hours, got on rode 15 feet and it died again. Went to irk and rented scooter from the park. Next day called and told them to come and get it, it was a waste of my time and money. They only refunded me 1 day. Paid 93.00 for nothing!!!!

      Scooterbug Inc.

      Date: 01/11/2023

      Laurie, ScooterBug is saddened to hear about your most recent experience during your rental. This is not what we stand for as we should have sent a replacement unit to you. We would like to make this right by refunding the remainder of your rental period and hope that if you are ever visiting the parks and require a rental that you would grant us a second chance.

    • Juliet D

      Date: 12/28/2022

      Juliet D

      Date: 12/28/2022

      ScooterBug made our Disney trip a breeze! The dimensions and photos online allowed me to make transportation reservations in advance. Thorough and accurate descriptions on the website made reserving a breeze. Secure payment, too! When we arrived at our resort, the EVC was waiting for us, fully charged and completely as expected. Scooter stayed charged, charged quickly overnight, and made getting around Disney Parks easy. Thank you, ScooterBug Orlando for your terrific service!

      Scooterbug Inc.

      Date: 01/11/2023

      Wow Juliet, thank you so much for taking the time to leave such an amazing review. ScooterBug is happy to have made your trip a breeze!

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