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Business Profile

Parking

BMI Smart Parking Lots LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Parked my car at this lost . When i picked it up - there was a dent in my brand new car.Spoke with ****** immediately when he drove up with my car.****** apologized, took photos of the damage along with the ticket number,He said he would let the manager know,But i should email them as well. I emailed immediately to *********************** I have heard no response and no answer to phone calls

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a parking lot for off site airport parking. Parked our car there on Friday, May 31, 2024. When we arrived the lot was so full you could not even get into the lot. Parked out on the road and waited until we could pull in. Went inside to drop off keys. Counter was covered with several keys all on top of its own post it note with car information on it. Took pictures and video of our car before we left. We proceeded to the airport and were gone until Monday, June 3. Took shuttle back to parking lot. Several people waiting for cars. Some waiting over an hour. Cars were parked so tight that you could hardly open your car door. They brought us our car that has damage to the front end. *** was left in the car the entire time we were gone. Company does not answer their phone there is no way to get any response from them. I have photos before and after

  • Initial Complaint

    Date:06/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It's been almost two months with no response.COPY of original email to the company.My name is ****** Street ************ My car was hit while parked there at BMI parking in ******* from March 29th to today- April 9th. The hood was hit causing it not to fully seal and also the bumper was smashed causing damage as well as paint chipping. I'm sure if you review the video it will show when the untimely damages occurred. Thank you for what I'm sure will be a speedy response and rectification of this unfortunate event.In the end their was a damaged bumper, a crease in my hood where it doesn't seal tightly and finally my fan was damaged and replaced by me after making a loud and irritating sound when the a/c was turned on.

  • Initial Complaint

    Date:05/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 8,2024 parked at bmi parking in ******* for the airport. Picked up vehicle May 13, 2024.Vehicle was severely damaged with scratches and large dent on right rear.Notified attendant immediately. He gave me a email address to file a complaint. ************************ I sent an email and never heard anything. I cant believe a company can have such disregard for others property.

  • Initial Complaint

    Date:04/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I use the business to park my car while I was flying to ***********. When I returned a tree limb was through my rear windshield. It's been 3 days and I have yet to get an explanation as to when it will be repaired. They have refused to provide their insurance carrier so I could file a claim. They have been extremely uncooperative and I need some help

  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked on 1 website and it charged us to another business name bmi parking. We dropped off vehicle for parking and upon return there was scuff marks and damage to our vehicle from their parking. Also the shuttle driver had no care for safety of any of the passengers. Seat belts inoperable and every light on the dash board illuminated including traction control issues. Brake issues. Tire warning lights and engine lights. This is a violation of transportation laws to be conducting business with these issues.

  • Initial Complaint

    Date:03/18/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was vandalized at the park and ride I reported it to the person on duty and he gave me an email address to make a claim. After multiple emails and calls to them with no responses after 13 days.no one respond My driver side mirror was ripped off my car that was parked closest to the road.

  • Initial Complaint

    Date:02/22/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was traveling out of country, left my car in a secure place or so I thought. Upon my return, I immediately saw a dent on the drivers door(see attached documentation). I immediately reported it and they gave me the email and instructions to file the report. I have emailed them three times but BMI has not responded.
    Included in the attachments is the parking confirmation, date of my return, pictures of the dent on the drivers door and the cost for repair of my 2024 Equinox Chevrolet.

  • Initial Complaint

    Date:01/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We used this company for long term parking because they advertise that they come and collect you from the car park. They give you a number to call when you arrive at the terminal and a spot to meet the van. On our arrival, my wife and I called the number but no body answered. We called multiple times but no body answers. We waiting at the pick up are for over an hour but no van arrived. We had to catch a uber at our own expense even though they advertise that they provide transport which is not the case. When I arrived at the car park I questioned where their transport was. She said it was there which wasnt the case as it was parked at the carpark with its hood open with 2 meen who looked like they where trying to fix the engine. The receptionist refused to refund me the uber. I have called multiple times but nobody answers. I would like a refund for the uber of $16.99

  • Initial Complaint

    Date:12/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I left my vehicle at this location ********************************************************************** from 22 Dec thru 29 Dec. Upon my return I noticed that my vehicle had been moved from its parked location to a different spot (I have proof that it was moved my truck has a gps locator) and that it was damaged but when your staff move these vehicles and damage them without notifying the owner, your company is liable for these damages.

BMI Smart Parking Lots LLC is NOT a BBB Accredited Business.

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