Business Profile
Pest Control Services
Drake Lawn & Pest Control, Inc.Headquarters
Complaints
This profile includes complaints for Drake Lawn & Pest Control, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 17 total complaints in the last 3 years.
- 8 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife (*********************) and I hired them to treat our lawn, we also got the irrigation and the pest control services. At the time of enrollment we were offered shrub care which was part of the lawn care service, we were never told it would be a separate charge in the amount of $135.00 for it. After checking all the charges being made by them I called and inquired about all of the charges and I was told that I signed up for the shrub care package for $135 and that was not the case, I explained the lady on the phone that my wife and I were told it was included at no extra charge and knowing it would be extra we would never have signed up for it. I ended up canceling the service and I asked for a refund since I have never agreed on it, they said they couldnt give me a refund but they had canceled it. I then filed a dispute with my bank for the $135.00 which they won saying the charge was valid. My wife and I are very upset with this company for lying to us, we have 3 more services which we did signed up for and dont mind paying but the fact that they tricked us is just unacceptable. I have been requesting a supervisor phone call since last week and every time I call Im told someone will call me before 5:00pm and that hasnt happened so I feel they are also lying to just giving me the run around. Thats not the way to treat a customer.
Business Response
Date: 01/29/2024
We will have a manager contact you today. And we will refund the $135. Thank youCustomer Answer
Date: 01/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:09/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 11th we received an email stating that my yard and shrubs were sprayed by Drake Lawn & Pest Control that day. I was outside in the yard all day, and no one showed to spray. I called their office and the lady answering the phones told me they would have to have someone call me and make sure. I had her cancel all my service with Drakes until this was resolved. On September 13th, the local service consultant Joshua, showed up at my door to apologize and told me that they sprayed a house on the next road over. He told me that his area manager would be in contact with me to fix this situation. That was over a week ago. Not a call from anyone. I know they have tablets where they take pictures of the house they are spraying. This is a simple solution on their part. They cheated me out of $203.00 with the two charges combined. I am also contacting the Florida Attorney Generals office in this matter.Business Response
Date: 09/25/2023
Our District Manager, Brandon W******** said he has discussed this matter to the homeowners satisfaction, and that he would be removing this complaint. Thank youCustomer Answer
Date: 09/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:06/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a lawn maintenance and sprinkler service with Drake earlier this year. We would receive text messages for service appointments and call them to confirm. Always an is with communication.
Recently we had sprinkler service scheduled but no show and no call or text. We had to call Drake and reschedule because they didn’t follow up in any way. Second appointment is also a no show, same thing, no call or anything. We had to call back again and schedule and requested a call back from the manager. It had been raining pretty regularly so the lawn looked really nice.
We had a scheduled service when we went out of town for the week to the beach with visiting family. Came home Sunday to a dead brown front lawn out to the street. Once again we call Drake and ask what’s going on. Promised to get a call from the manager within close of business tomorrow. No calls and we call them back, now the irrigation manager calls me and wants to come and inspect. We sent pictures and a lengthy email plus the account has many notes.
So by this time we got someone else coming out to do the sprinklers & Drake wants to come and inspect the same time as the other guy is working. No apologies, no corrections for what’s happened. Told them no and give me the general manager. Spoke to Dave who promised to make things right and that this isn’t normal. Dave comes out and verified the sprinkler zone is not working and the lawn is dead, promised to get somebody out immediately to treat and replace the lawn if necessary. He also promised a 650 comp wireless device for the sprinkler system and we agreed to purchase the rain gauge. Called Dave back Friday after the other guy fixed the problem and replaced heads for 300 cost to us. Dave said that everything is set we will get the lawn done and promised that if we keep the service that the comp will be done.
A week goes by without any communication from Drake, my emails, phone messages go unanswered. The following week we call and no response.Business Response
Date: 06/18/2023
Hi ********
I think you may have the wrong business. I don't know your name, and we also do not service sprinklers. There is another lawn service in the Spartanburg area with the name Drake Landscaping I believe. I am not familiar with your name, or this situation. Please call me at ###-###-#### if you need further clarification, but I have never heard of your name and again, we do not service sprinklers. Thanks
Erinn D****
Business Response
Date: 07/05/2023
We truly apologize for our failures with your service and any inconvenience it caused. We will provide a refund of $527.Customer Answer
Date: 07/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
******* **********Initial Complaint
Date:10/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been billed for the past 3 months and have not received service. The last time I received service was 7/29/22. They are sending invoices and a checklist of services done and no one is showing up to the home. No one ever calls/text/emails ahead. The gate is typically closed so how are they treating the home? they need to furnish proof outside of the generic checklist that the tech was onsite and performed the services or refund me my money. Also requesting cancellation of my account.Business Response
Date: 12/21/2022
Business Response /* (1000, 5, 2022/11/01) */
On the last 3 service notes, our technicians say they spoke to customer or Mr. (see attached)
How do you respond to that?
Consumer Response /* (3000, 7, 2022/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Spoke to who? Mr. Who? Customer who? I spoke to both my mother and father they both stated no one has come to spray. I am only now bringing an issue because my mom is complaining of mosquitoes after mentioning they've been charging my card she stated no one has been by to spray and when they do a small flag is left. She has not seen anything. Your tech writing something on a work order will not suffice gps showing your tech was at my property or video is the only proof that will suffice. If I have to hire an attorney to request these documents or bring about a law suit to request this in discovery I'd be happy to do so. Other wise please provide solid proof besides what you've responded or process a refund and close my account.
Business Response /* (4000, 9, 2022/11/07) */
We spoke to 2 different technicians, who both said they spoke to a man, I guess your father, when they provide service. One of these employees has been with Drake for almost 15 years, and is very credible. When we arrive at the property, we knock on the door and speak to him. He then unlocks the gate so we can provide service. This has been happening for quite a while, and I am confident we are providing service.
My Pest Control Manager, Trent, called and left a message for you so he could speak to you about your concern. You should return his call. We would be happy to meet you and your father on the property, with the technician that has spoke to him, and hopefully get this situation resolved. And if we need to re-treat for mosquitoes, that's not a problem.
Please return Trent ******** call.Initial Complaint
Date:09/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like for Drake to stop billing me for this service that was suppose to be monthly but was less than 20 days apart. My original complaint to them was my lawn was being damaged by the chemicals they were using and their solution was to dump more chemicals 20 days later. Two weeks later I had to tell the tech not to come back. When I got an estimate for 1575.00 to have damaged sod replaced of course Drake stated it was from drought and not chemicals so they take no ownership of their warranty. I will not pay them anymore money for damage they clearly caused.Business Response
Date: 10/26/2022
Business Response /* (1000, 5, 2022/10/05) */
Mrs ***** grass died due to drought. Drake will not be held responsible for inadequate irrigation practices.
Consumer Response /* (3000, 7, 2022/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On Jan. 13, 2021 I had my complete irrigation redone because it was not full coverage in my opinion. When Drake manager said it was not getting full coverage ************ came out each time and we recheck all areas with no problems. 7/14;7/19;and repair on 8/17 and 8/29 one nozzle each time. Even though the manager
(Chris) said my problem was irrigation, when his manager came after my continued complaints, we checked for coverage and he said coverage was fine but emailed report saying coverage was not head to head. I emailed Drake with attn David on 7/23;7/28;8/02;8/05;8/11;8/12;8/14 and 8/15 not counting over 80 minutes in phones calls trying to get a response.
On 8/19 David called after I requested my complaint to be moved up the ladder, CEO information or they replace my damaged sod. His only response was I did the damage by not having head to head coverage.
Drake's monthly service amounted to
4/29;5/30;6/10;6/29; and 7/18.
I was changed $1575.00 for damaged sod and will not pay Drake another penny for making my lawn worse !!!!
Business Response /* (4000, 9, 2022/10/11) */
Your grass died from inadequate irrigation. NO refund will be given.
Consumer Response /* (4200, 11, 2022/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not respond to anymore to their refusal to conduct business in a honest manner, There was need for them to constantly dump chemicals on my lawn in such a short timeframe.
THEY WILL NOT GET ANOTHER PENNY FROM ME!!!!
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