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Business Profile

Point of Sale Systems

Epos Now
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

3.42

Average of 97 Customer Reviews

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Review Details

  • Victor S

    Date: 09/23/2022

    i had an extraordinary experience today setting up my payments. Joel was understanding everything i needed to get done with my system and we has very polite and fast. i look forward to keep doing business with you thank you Joel.

  • Jackie W

    Date: 09/21/2022

    Joel from support was really helpful and resolved my issue thank you guys.

  • Barbara Paloma R

    Date: 09/20/2022

    Joel se porto muy amable y accesible a resolver mis dudas y solucionar mi problema rapido y sin que yo tubiera complicaciones excelente servicio

    Translated by BBB representative:
    Joel was very kind and accessible to answer my questions and solve my problem quickly and without me having complications, excellent service

  • Mark M

    Date: 09/20/2022

    I'm just at the early stage of inputting products for my restaurant into the EPOS system I fancied getting pointers before I jumped-in without any previous knowledge. The EPOS now helper (Mikel) was enthusiastic and knowledgeable about the system but more importantly listened to my need and used the system to its most effective to point me in the right direction for my specific needs. Also the software used is intuitive and well designed - for my needs at least. Thanks Mikel ! I'm also confident that any future calls will have the same vibe. Mark M

  • Jennifer C

    Date: 09/06/2022

    Jennifer C

    Date: 09/06/2022

    this company lies and will over charge you by hundreds of dollars. I am a small woman ran business trying to get open. I have had speed bumps along the way trying to get open. Instead of being helpful the customer service is rude. They have charged me hundreds of dollars more than I signed up for. No joke they have charged me close to $300 a month plus the monthly subscription fee on top of a fee for not being integrated, which I did. They have been horrible at understanding what my business is going through. Not to mention the so called management and supervisors sending me an email of them talking trash about me. Pure laziness not to start a new email and super unprofessional. Now I am fighting to get out of a contract that I didn't even realize I had entered. The sales people sell you the moon and lie about what you are getting. On top of that the equipment is super hard to set up and with little to no help with them. The equipment also is bulky and looks out dated. If I could give no stars I would. Please stay far away from this company.

    Epos Now

    Date: 09/07/2022

    Hi jennifer,

    Thank you for taking the time to share your experience with our team. We are very sorry to hear you aren't satisfied with your purchase thus far and would love to make it work for you.

    In regards to your points raised around cost, currently Epos Now is charging you $59 a month for your POS contract as agreed at point of sale, You are also currently being billed $20 for payment premium which is a charge added to your account in the event you are not processing credit card payments on the system within 60 days of activation.

    You referenced $300 a month however we can 100% guarantee your bill to Epos Now is $79 at present, you can reduce this to $59 once you are processing card payments.

    You also referenced the hardware being challenging to setup, if you are able to contact our service team on 855-434-3767 option 2 we are confident we can get your hardware setup over the phone in quick time. Here is a link to our hardware setup page should you wish to do so yourself *************************************************************** ****************
    We believe you can 100% enjoy success with the system if you are willing to put in some time with our team alongside you the whole way.

    Kind regards

  • Charles C

    Date: 08/31/2022

    Charles C

    Date: 08/31/2022

    IT WAS A PLEASURE TO DO BUSINESS WITH MR. ******

    HE WAS VERY HELPFUL AND INFORMATIVE AND MADE THE PROCESS EASY AND STRESS FREE

    Epos Now

    Date: 09/08/2022

    Thank you for your positive review, I will be sure to feed your comments back to the agent and their manager.

  • Edward B

    Date: 08/16/2022

    Edward B

    Date: 08/16/2022

    Mikel ****** was amazing this afternoon. After 2 previous attempts with 2 other techs, I was about to give up. But I called 1 more time and got Mikel. He listened to my issue and took his time to make sure he covered everything he could to fix the issue. Turned out to be a software problem and he got the right people working on it. Thank you Mikel.

    Epos Now

    Date: 09/08/2022

    Thank you for your positive review, I will be sure to feed your comments back to the agent and their manager.

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