Reviews

Review Details

• Review fromGLENN A

  Date: 06/23/2025

  1 star

  GLENN A

  Date: 06/23/2025

  Epos now took my money and do not want to return it, even after I declined their product. They stated that I had an account with them and in the process refused to return my funds.

  Epos Now

  Date: 07/15/2025

  Dear Customer,

  
  Thank you for bringing this to our attention. We understand how frustrating it is to feel that your request to decline the product was not respected, especially when it involves a payment you believe should have been returned. Please be assured that we have identified your account and are currently reviewing the full details of the transaction and communication surrounding your request.

  
  We take concerns like this seriously and will be in touch once our review is complete.

  
  Thanks again for your share, Epos Now.

• Review fromwilhemina g

  Date: 04/16/2025

  1 star

  wilhemina g

  Date: 04/16/2025

  I was scammed into purchasing the pos system. I was never told by Michael ******** the sales representative. The only thing he said was that their services would cost $35 per month. After I started the onboarding, the agreement mentioned it would be a 1-3 years contract which I would have never agreed to pay the invoice. I never signed the agreement. I had requested to cancel my account.

  Epos Now

  Date: 05/07/2025

  Dear *********,
  
  Were sorry to hear that you felt misled during your initial discussions, and we understand how disappointing it can be to encounter unexpected contract terms. Your concerns about the communication you received have been noted, and we regret that this caused frustration.
  
  Weve identified your account and can confirm that a resolution has already been delivered and your account has been closed, in line with our Terms and Conditions. While we regret that your experience with us did not meet your expectations, we appreciate you bringing this to our attention so we can continue to improve our processes.
  
  Thanks again for your share,
  
  Epos Now

• Review fromMichelle N

  Date: 04/03/2025

  1 star

  Michelle N

  Date: 04/03/2025

  Ordered POS system. They charged my account. Computer was shipped but rejected at carrier and sent back. After 2 weeks of back and forth, I still don't have the computer or tracking number for the computer. Really feel like they took my money and ran.

  Epos Now

  Date: 04/19/2025

  Dear ********,
  
  Thank you for your feedback, and I sincerely apologize for the inconvenience you've experienced. I can understand how frustrating it must be to deal with this delay and lack of communication.
  
  We have identified your account and are actively looking into the situation regarding the shipment and tracking details. Please rest assured that we are working to resolve this matter and will reach out to you directly with an update as soon as possible.
  
  Thanks again for your share,
  Epos Now.

• Review fromEric D

  Date: 02/18/2025

  1 star

  Eric D

  Date: 02/18/2025

  THIS IS A FOREIGN SCAM COMPANY !!!AVOID!!!
  
  They are posting fraudulent charges to my bank account. I have no recourse because they operate offshore through internet phone providers. Red flag #1. The only way to stop them from stealing will be to close my bank account but my bank is closed so they continue to draft at will.
  Please use a domestic firm to entrust access to your debit/bank system. I shouldn't have fallen for this scam company but they have a nice website to cover. That's my bad!

  Epos Now

  Date: 02/27/2025

  Dear ****,
  
  We are deeply sorry to hear about the issues you've encountered with unauthorized charges and the frustration this has caused. We take these matters very seriously, and we understand the impact it has had on you and your business.
  
  We want to resolve this as quickly as possible, but weve been unable to locate your account based on the details provided. To help us investigate and address the unauthorized charges, please email us at ********************************************** with your account information. We are committed to working with you to resolve this situation as swiftly as we can.
  
  Thank you for sharing your feedback, and we look forward to assisting you.
  Thanks again for your share,
  Epos Now

• Review fromShelly D

  Date: 02/11/2025

  1 star

  Shelly D

  Date: 02/11/2025

  To whom it may concern,
  I HAVE BEEN SCAMMED!!!!!!
  I've had issues with this company because of the monthly fee being 64.00 and I said no to that well he said my manager said they would do 39.00 a month I still said no and we agreed upon 19.00 as a monthly fee on the third phoner call. Well when I printed out the invoice it said 39..00 monthly so I immediately called and said I was haggled and lied to in order for them to make the sale .I said DO NOT SEND ME THE SYSTEM . They said to late I was already entered in to a contract and I've had issues with them since .I'm stuck with a product that I cant use and they refuse to take back the system and said I'm liable for the charges. so its never been out of the box. What bothers me the most was the matter of dishonesty. And the misleading of the system that i needed for a small hot dog cart. I've talked with several customer reps and managers, Still nothing is resolved. All I want them to do is take back the system and refund my 299.00 .As a small business owner, this has had a negative impact upon my ability to conduct sales and accept credit cards as a form of payment..

  Epos Now

  Date: 02/27/2025

  Dear ******,
  
  We are truly sorry to hear about the issues you've faced and the frustration caused by the confusion surrounding the pricing and contract terms. We understand how important it is to feel confident in the tools youre using for your business, and we deeply regret that your experience with us has fallen short of your expectations.
  
  We understand the impact this situation has had on your small business, and we sincerely want to resolve this matter for you. Unfortunately, we have been unable to locate your account with the details provided. To address this issue and discuss a resolution, please email us at ********************************************** with your account details and any relevant information. We are committed to working with you to find a satisfactory solution.
  
  Thank you for sharing your experience, and we look forward to resolving this matter promptly.
  Thanks again for your share,
  Epos Now

• Review fromLola S

  Date: 01/20/2025

  1 star

  Lola S

  Date: 01/20/2025

  The business scams the customer into locking in a rate for promo deal but not clarifying you are creating a contract .
  There is no one that will assist even though there was any finalized agreement.
  The agents apparently work on commissions and not honest on articulating how the process really works .
  There is no leadership that can assist and will not but only state you have entered into a contract .
  Contracts are sealed when it’s finalized and this was never the case
  They aren’t interested in customer experience at all .

  Epos Now

  Date: 01/31/2025

  Hi **** Sanni ,

  
  We're sorry to hear about your experience. At EposNow, transparency and customer satisfaction are important to us, and we regret that you feel misled. Our team aims to clearly outline all terms and conditions during the sign-up process, and were happy to review your case to ensure everything was handled correctly.

  
  If you believe there was a misunderstanding regarding your agreement, please reach out to ********************************************** so we can investigate further and assist you.

  
  Best regards,
  EposNow

• Review fromJillian O

  Date: 01/03/2025

  1 star

  Jillian O

  Date: 01/03/2025

  It’s disappointing to end a business relationship on bad terms. But when both parties can’t agree on equitable solutions that is the result. We went without service for two weeks. Imagine a brick and mortar (restaurant) unable to take credit card payments? More than half of our customers walked out immediately when we told them our system was down and we could only accept cash. After several calls and no resolution we made the decision to find a new pos system. The only thing we asked when closing our account is if we could be credited for half a month’s service. On logic alone it seems like a fair and equitable request. Clearly this company didn’t think so or just doesn’t care about its customers. Luckily, for us, this didn’t amount to a huge bill. But for those companies that have multi year contracts with this company a little issue could result in a hefty bill. Beware.

  Epos Now

  Date: 01/31/2025

  Hi ******* ******,

  
  We're truly sorry to hear about your experience and that we couldnt reach an equitable resolution. We understand how critical a functioning POS system is for a business, especially in the hospitality sector, and we regret any inconvenience caused during this time.
  Wed love the opportunity to review your case further and see if theres anything we can do to make things right. Please reach out to our support team at *********************************************** and well do our best to assist you.

  
  Best regards,
  EposNow

• Review fromBernard D

  Date: 12/26/2024

  5 stars

  Bernard D

  Date: 12/26/2024

  There are special difficulties in running a pub, but Epos Now takes care of everything, from ordering meals to collecting payments. During peak hours, the kitchen display feature makes sure everything functions properly. Both customers and I are satisfied!

  Epos Now

  Date: 01/31/2025

  Hi ******* ******,

  
  Thank you for your wonderful feedback! We understand the unique challenges of running a pub, and we're delighted to hear that EposNow is helping streamline your operationsfrom meal ordering to payments. The kitchen display feature is indeed a game-changer during busy hours, ensuring smooth service and happy customers

  .
  If you ever need any further support or have suggestions, feel free to reach out. We're always here to help!

  
  Best regards,
  EposNow

• Review fromTimothy H

  Date: 12/26/2024

  5 stars

  Timothy H

  Date: 12/26/2024

  I had trouble setting up my till, but the support staff was incredibly kind and responded quickly. They quickly found a solution. Knowing that they are only a phone call away in case I need assistance gives me confidence.

  Epos Now

  Date: 01/31/2025

  Hi ******* *********,

  
  Thank you for your kind words! We're sorry to hear you had trouble setting up your till, but we're glad our support team could assist you quickly. Providing responsive and helpful support is our priority, and it's great to know you feel confident knowing we're just a call away.

  
  If you ever need further assistance, dont hesitate to reach out!

  
  Best regards,
  EposNow

• Review fromAmalia W

  Date: 11/20/2024

  5 stars

  Amalia W

  Date: 11/20/2024

  Running my little convenience business has been so much easier thanks to EposNow! Every encounter with their training and support staff has been enjoyable, from configuring barcode scanners to handling inventories. One morning, I had trouble loading my till, but their live chat agent quickly helped and resolved the issue in a matter of minutes. The fast payout feature for card transactions has also been excellent for me; it maintains a consistent cash flow. I'm really grateful for the support team's patience and knowledge, since they genuinely understand the demands of small business owners. I would highly suggest them!

  Epos Now

  Date: 01/31/2025

  Hi ****** *********,

  
  Thank you for your fantastic review! We're delighted to hear that EposNow has made running your convenience business easier. Our team takes great pride in providing top-notch support, whether it's configuring barcode scanners, managing inventory, or resolving technical issues quickly. It's also great to know that our fast payout feature has been beneficial for maintaining cash flow.

  
  We truly appreciate your recommendation and look forward to continuing to support your business!

  
  Best regards,
  EposNow