Complaints

This profile includes complaints for ZRS Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

ZRS Management LLC has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  ZRS Management LLC

  2001 Summit Park Dr Ste 300 Orlando, FL 32810-5907

• 

  ZRS Management LLC

  333 E Palmetto Park Rd Boca Raton, FL 33432-5167

• 

  ZRS Management LLC

  20525 S Charleston Boca Raton, FL 33434

• 

  ZRS Management LLC

  7600 Highmeadow Dr Houston, TX 77063-4800

• 

  ZRS Management LLC

  1919 Clarendon Blvd Arlington, VA 22201-2918

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a cooking class voucher for two that was promised at move in (December 2023) that I am still waiting for. I am also trying to get an incorrect charge off of my account before it results in late charges yet corporate did not respond when I sent the request to *** directly and the office is to incompetent to get this matter resolved after three months going back and forth. I have had the same policy since move in, in December ******************************************************* coverage. Details are in the attachments for email proof. I would like the fees removed and the cooking voucher that I was promised.

  Business Response

  Date: 04/09/2025

  ****** provided the required updated ****************** and fees were removed from her account.  See attached proof of gift card sent to cover the cooking class.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 6th my wife and I applied for a unit at their 880 *** location in ******, **. We paid $430.00 for two applications (one for her and one for myself). We were approved same-day as per usual as we both have great credit scores, but with a conditional approval stating we must pay either an additional deposit of some thousands of dollars or a non-refundable monthly deposit. The reason they claim is that there was a "Fraud alert" on my credit report. I asked for more information, but they said they would follow up with me the next day... No follow-up. I contact them and am told my wife and I must bring in our driver's licenses. We go in on Saturday March 8th with our licenses and proof that there are no fraud alerts on either of our accounts. They run our credit again. Same result - "Fraud alert". The third party company they use for screening (Realpage) contacts me on Monday March 10th which prompts me to call them. ********'s Leasing desk tells me that all I need to do in order to prove there is no fraud is to show them an additional form of identification and then the apartment can remove the conditional approval. Despite offering to bring in an additional form of identification, ****** and ******* maintain that we will have to pay a non-refundable deposit in order to secure the apartment despite the Leasing desk confirming it is within ZRS's power to determine whether or not it is a conditional approval. ******* was extremely rude when I called to try and resolve this issue and refuses to help further while trying to put it off on another employee. They are scamming people and trying to force them into non-refundable deposits and when offered proof that would allow us to do a refundable deposit they refuse to listen.

  Business Response

  Date: 03/11/2025

  Dear Ashton,
  

  Thank you for bringing this matter to our attention. I sincerely apologize for any frustration or inconvenience you and your wife experienced during the application process at 880 ***. After reviewing the situation and speaking directly with our team, I recognize that there was an error in the interpretation of the approval requirements. I understand how important clarity and transparency are during the leasing process; to ensure this does not happen again, I have addressed the misunderstanding with our team members and provided additional guidance on handling conditional approvals accurately. We are committed to providing a fair and consistent application process for all prospective residents.

  As a gesture of good faith, we are fully refunding the application and administrative fees paid. You should receive confirmation of this refund shortly. I truly appreciate your patience and the opportunity to correct this mistake. If there is anything further I can do to assist you, please feel free to reach out directly.

  Best regards,
  ******* *******
  *************************start="1211" data-end="1214"> ZRS Management

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23046910
  
  I am rejecting this response because:

  I have not received the refund discussed. I will update as soon as I do!

  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 03/24/2025

  Good morning,

  According to our records, the *** refund was processed on March 11th. A check in the amount of $430 was issued on March 17th and should arrive to ***** and ****** within the next few days.

  For your reference, Ive attached a screenshot of the payment confirmation.

  Please let me know if you have any questions.

  Best regards,

  ********

  
  

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Deposited the refund today.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last November 2025 we had a bad hurricane come through **************. The property where I live (Nova 1400) floods bad during heavy rain The. management know it will flood but does nothing about it and allows apartment to flood without action. I live right on the edge of the flood zone (8 feet above sea level) The water was around three sides of the building, flooded out my back porch with three to four inches of water. This was a act of god and not my fault as me as a tenant did not cause this issue that Now since last year mud has covered the flood . The incompetent management that we have states that me as a tenant needs to just "sweep the floor" I told management that the back porch floor needs to be power washed as I can not sweep up the dust and debris due respiratory problems I am in a protective class and management should be taking care of this issue because it's not property and surly not responsibility as a tenant Under the lease agreement that I signed it states Nova 1400 will in fact " we will maintain the roofs, windows, screens, doors, floors, steps, porches,exterior walls, foundations, and all other structural " It says it righ in the lease that ZRS Management/Nova 1400 will maintain the "back porch and or floor" I asked for " reasonable accommodations" under HUD requirement and was denied Again the damage done to the back porch was a "act of god" not by me any actions done by quests that visit me I do not own this property and it should not be my responsibility to clean out there . This is the responsibility of both the the two owners ,and ZRS Management Emails or conversations about this issue are ignored . The company is doing "retaliation " which is against the law in ******* under the landlord/tenant act

  Business Response

  Date: 03/28/2025

  I have been recently assigned the Regional Manager of *********. I will have the back patio pressure washed by April 15, 2025.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment has been blowing mold out of the ** since late December. My infant sons health has been impacted by this mold, causing a persistent cough that hes needed multiple doctors visits for. After months of fighting and ******* fixes, theyve finally agreed to let me out of my lease and offered me $300 - as if that covers even a fraction of my moving costs? This is not a safe environment to live and they should be shut down by the health department.

  Business Response

  Date: 03/07/2025

  Ms. ******* reported an issue with suspected mold in her apartment on 12/26/24 and our certified contractor inspected the home on January 6th and recommended scraping of affected popcorn ceilings, Hepa vac and surface cleaning of hard surfaces.  Resident was required to clean soft goods and personal items or dispose if they could not be cleaned, and work began the following week.  Our technician followed up after the service to confirm apartment was clear of additional microbial growth.  On 2/28/25 resident called again to report mold growth, and we had our certified contractor return on March 3rd.  In an abundance of caution, we also changed the **** thermostat as the setting upon arrival did not match the temperature readings in the apartment. They again recommended surface cleaning and that all personal items and soft goods are cleaned or disposed of if they cannot be cleaned.  We scheduled work to begin on Monday, March 10th and the resident informed management she does not want us to enter the apartment until March 13th.  She also informed management via email on 3/5/25 that she has been seeing mold growth reoccur for the past six weeks but failed to notify until 2/28/25.  Management has extended an offer to her to terminate the lease early, a $300 customer service credit and refund of prorated rent paid with a signed release agreement.  Management has taken all steps to be responsive to the resident claims, despite resident's failure to maintain the **** system as required in the lease and promptly reporting a maintenance issue.  

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 23031299
  
  I am rejecting this response because: my name is not Ms. ******** And I believe I should be refunded rent for the entire month of March, if not March/February due to unsafe living conditions.
  

  Sincerely,
  
  **** *******

  Business Response

  Date: 03/10/2025

  Our resident reported an issue with suspected mold in her apartment on 12/26/24 and our certified contractor inspected the home on January 6th and recommended scraping of affected popcorn ceilings, Hepa vac and surface cleaning of hard surfaces.  Resident was required to clean soft goods and personal items or dispose if they could not be cleaned, and work began the following week.  Our technician followed up after the service to confirm apartment was clear of additional microbial growth.  On 2/28/25 resident called again to report mold growth, and we had our certified contractor return on March 3rd.  In an abundance of caution, we also changed the **** thermostat as the setting upon arrival did not match the temperature readings in the apartment. They again recommended surface cleaning and that all personal items and soft goods are cleaned or disposed of if they cannot be cleaned.  We scheduled work to begin on Monday, March 10th and the resident informed management she does not want us to enter the apartment until March 13th.  She also informed management via email on 3/5/25 that she has been seeing mold growth reoccur for the past six weeks but failed to notify until 2/28/25.  Management has extended an offer to her to terminate the lease early without penalty, a $300 customer service credit and refund of prorated rent paid with a signed release agreement.  Management has taken all steps to be responsive to the resident claims, despite resident's failure to maintain the **** system as required in the lease and promptly reporting a maintenance issue.  A release agreement is being prepared to present to the resident for signature.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 24, 2025, I attempted to park my vehicle in the visitor parking spot at your complex. However, there were kitchen cabinets left in a parking spot, obstructing the area and preventing me from ********** is important to note that these kitchen cabinets were not marked with any cones or warning signs to alert residents of the obstruction. The cabinets were simply left in the parking spot, creating not only an inconvenience but also an unsafe condition. This lack of caution and signage can be considered a form of negligence, as it directly led to the damage of my vehicle. Additionally, the failure to provide adequate warning or remove the obstruction presents a broader safety concern for residents and visitors who may not notice such hazards in the parking area.Issue: The repairs required for damages incurred amount to $1,706.95. Despite several attempts to resolve this issue with the company, I have not received adequate assistance.Unprofessional Conduct: I reached out to ***** ******** and ******* ******* to discuss the matter and seek help. However, I found both individuals to be unresponsive and unprofessional in their communication. Neither offered any meaningful solutions or assistance to address the situation, leaving me frustrated and without proper resolution.Desired Resolution: I am requesting a prompt review of my case and a fair resolution to cover the damages incurred. Specifically, I am asking for the company to either provide assistance with the repair costs or to compensate me for the total amount of $1,706.95.

  Business Response

  Date: 03/13/2025

  We have already addressed this issue with the complaint.  We have not yet heard from her insurance company.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: ************************, Managed by ZRS Management Property Address: ***************************************** Property Manager: ******* ***** Contact:(P) ************ Complaint: Failure to Honor Lease Termination Terms I am filing this complaint against Hunters Creek Apartments for failing to honor the information provided by their office staff regarding my lease termination. On Jan. 13, 2025, I received my lease renewal offer late per the office staff, preventing me from giving a 60-day notice. When I contacted the office, ***** ******* informed me that only a 30-day notice was required. Relying on this, I submitted my notice. However, Property Manager ******* ***** later refused to uphold her staffs guidance. She also falsely claimed to have called me and misrepresented our conversation. I contacted her only to verify the 30-day notice, which she initially confirmed. She then claimed verbal agreements must be in writing, something I was never informed of. Due to their delayed renewal notice and miscommunication, I am now being unfairly charged an extra months rent. When asked for upper management to get involved, she provided a telephone number. Advised that it would come to her and I wouldnt get a resolution. This misleading business practice has caused financial strain. I urge the BBB to investigate and ensure fairness in their lease policies.

  Business Response

  Date: 03/12/2025

  In review of the renewal offer history details, we show that the offers were emailed to the complainant on 1/13/25 initially, then again on 1/21/25, and 2/8/25. With the lease expiring on 3/18/25, Hunters Creek emailed the offers 64 days prior to the lease expiring. This would require her to notifying her that she is responsible for a 60 day notice. The email offer was just 1 day short of 65, so we would have honored her normal rate through the full 60 day notice. Per the lease contract, a 30 day notice is only applicable when on month to month, which would have been effective on 3/19/25. Due to the notice to vacate being received on 2/17/25, she is still financially responsible for the full 60 day notice.

• Initial Complaint

  Date:02/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A tenant within the same building has been causing continuous disturbances (dog barking) for over three months. In accordance with the rental agreement and the animal addendum, the landlord holds both the right and the obligation to take appropriate action.Despite multiple attempts to seek assistance from the landlord, no action has been taken to address the issue or to uphold the terms of the lease agreement.Quote from the lease agreement:The animal must not disturb the neighbors or other residents, regardless of whether the animal is inside or outside the dwelling.If you, your guest, or any occupant violates any rule or provision of this Animal Addendum (based upon our judgment) and we give you written notice, you must permanently remove the animal from the premises within the time period specified in our notice. We also have all other rights and remedies set forth in the Lease Contract, including damages, eviction, and attorneys fees to the extent allowed by ******* must immediately and permanently remove the animal from the premises if we receive a reasonable complaint from a neighbor or other resident or if we, in our sole discretion, determine that the animal has disturbed neighbors or other residents.

  Business Response

  Date: 02/20/2025

  Upon receiving the initial complaint, we made several attempts to resolve the situation by communicating with the tenant involved. However, we realize that these actions were insufficient and that the disturbance has continued. We are now taking more immediate steps, including issuing a formal written notice to the tenant, requesting the necessary changes to ensure compliance with the lease agreement. If the problem persists, we will take further action as outlined in the agreement, including the potential removal of the animal from the premises.
  Please rest assured that we are committed to resolving this matter promptly and ensuring that all residents can enjoy a peaceful living environment. We understand the impact this has on the affected parties and will take all necessary measures to uphold the terms of the lease agreement moving forward.

• Initial Complaint

  Date:02/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/3/2025 ongoing This is the corporate office for the property that I am leasing I have been calling and leaving voicemails everyday and no one is responding. I have an issue with leasing office that they manage and I need someone to contact me and I am not getting a response

  Business Response

  Date: 02/12/2025

  Can you please tell me which property you are contacting us about?

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2024, I paid a deposit of $2,112 to move in an apartment at ********* on the Green in **********, **. I paid through the apartment portal. In October of 2024, I was told I wouldnt be able to get the unit. I then asked for my funds back. I was told by the apartment complex assistant property manager that she will email the mother company ZRS Management to stop payment and send the funds back. Instead of sending payment back to my original form of payment I would have to wait for a checked to be mailed to their office. I agreed with the process. I had been to the office for over 10 times asking for my funds back. Im finally received an answer and the property manager stated that someone cashed the check that was supposed to be sent back to their office at *********. I have been in touch with the regional manager, **** **** ****** at ZRS Management who stated back in November that i would be issued another check to my home address that never happened. The second time i spoke to her she stated that she would call the property manager and get back to me. Its now almost the second month into the new year and I have yet to receive my funds back. Not to mention I ultimately ended up getting the unit but I was forced to pay another $2,000 to move in and have not received my original $2,000 as of yet. I am a mother of three and dont just have funds sitting around and need my money asap.

  Business Response

  Date: 01/28/2025

  Good afternoon,

  The check was reissued to Ms. **** and she endorsed the back of the check with her name making it payable to a business.  When we conducted further research, we discovered the business belongs to her next-door neighbor.  We have been investigating this for months and we believe there is fraud involved.

  Business Response

  Date: 01/28/2025

  Please find attached a copy of the endorsed check which shows that it was endorsed by ********* ****.

• Initial Complaint

  Date:01/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/18/25, I toured ****** On Main. The apt was not available yet. I was provided a tour of the community, a 1 bdrm to see the interior & a 3 bdrm to see the view. I was shown a video of the supposed exact 2/2 I could move into & apply for. I decided to apply & was provided a conf #. Upon reviewing the info in the system, I noticed the floorplan was diff, the closet was very small. I telephoned ****** & the agent apologized. She said she made a mistake w/ the video she showed me, the unit in the video had 2 large walk in closets. She said I can go ahead & apply & they can move my lease to a unit with large closets when one is avail. I was hesitant but applied. She even had to provide me a new conf#. I paid $85 app fee, $300 admin fee, & $5 convenience fee, total $390 w/ a credit card. It was after 1PM when I signed the lease app. After 2PM, I checked the status. ****** system stated: No screening decision has been made. Contact the leasing office. Around 245PM, the same agent emd me apologizing again for the wrong video & stated the process is not done. The ******************** of the app will not be complete until I send 2 check stubs. ****** system required to link w/ my acct where I get my check stubs, my agency doesn't allow this. I provided 2 PDFs of the stubs. After 5PM, the agent emd stating the process is still not done & she would have to forward the stubs to her mgr for review. She believed this method would NOT approve me. On 1/19, I emd the agent & the main em for ****** to cancel my app as the unit was diff ***************** Their office was closed 1/19 & 20. On 1/21, after 9 AM, I sent another em to ensure my app was canceled, no contract & refunded. ****** never finished my app. ******** reason of no refund since not denied is not logical. The system & the agent both stated my process was never finished. How can ****** say I was not denied when I was not even approved yet? I am asking for the $300 admin fee, at minimum, to be returned to me.

  Customer Answer

  Date: 01/26/2025

  Good morning.  Thank you for the promptness.  Sorry for all the abbreviations but there's a character limit.  

  The reason I am asking for at least the administrative fee of $300 is because they never processed my application.  On 1/18, The leasing agent said she still has to wait for her manager to give the approval.  This was after 5pm on her way home, according to her email, and they are closed on Sundays (the 19th) and Monday was a holiday (the 20th).  The system also stated no screening decision on 1/18.  After I followed up with them on 1/21, and the leasing agent stated she inquired with her manager and I would not be refunded any monies due to I was approved, is not a legitimate reason, considering on Saturday there was no decision, the screening and approval process was not even finished or completed due to the check stub matter, and they were closed Sunday and Monday.  Additionally, I would not have canceled if I was receiving the same floorplan she showed on the video.  For these two reasons, not the correct floorplan for my needs, and not actually having finished my application process to provide me an approval, my fee should be returned to me.  Thank you for your assistance. 

  ****** ****

  1/26/2025.  8:38 AM.

  Business Response

  Date: 01/27/2025

  Good Afternoon ******, we are sorry to hear about your experience. We will look into this issue and move to correct it in the future. We are happy to refund your app and admin fees regarding the situation. Can you please provide your forwarding address and we will have this processed and sent out within 2 weeks? Thank You for your patience and understanding.

  Customer Answer

  Date: 01/27/2025

   
  Better Business Bureau:

  Good evening.  Just to confirm, ZRS will send me a check, processed within two weeks? If thats correct, then yes.  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

  **********************************.  *********, VA 22204

  Customer Answer

  Date: 02/13/2025

  Good morning.  ****** sent me a check for $385; however, they put a stop payment on the check.  It was not a valid check.  My bank would not honor it and the deposit did not go through.   
  Please continue to investigate this matter. 
  Thank you.  

  Customer Answer

  Date: 02/13/2025

  Date Sent: 2/13/2025 8:57:29 AM
  Good morning.  ****** sent me a check for $385; however, they put a stop payment on the check.  It was not a valid check.  My bank would not honor it and the deposit did not go through.   
  Please continue to investigate this matter. 
  Thank you.  

  Business Response

  Date: 02/14/2025

  Ms. ***** the app and admin fees you paid us ***'d our account, and you attempted to collect funds after the fact. We made a stop payment on the check since your fees did not clear our account. At this time you have been credited your money back and this matter has been closed. 

  Customer Answer

  Date: 02/27/2025

  Good morning, Ms. ********* I have not answered because I was waiting for my bank, who explained to me they have been waiting for a response from ZRS / ******.  I thought I had u til end of today to respond to this.  I did have it on my calendar.  My bank has no update yet to decide about the charge because they stated still waiting for a response from ***.  Thank you.  I will have to re open another one if the bank says the charge will go through because *** has not responded.