Business Profile

Property Management

ZRS Management LLC

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Complaints

This profile includes complaints for ZRS Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

277 total complaints in the last 3 years.
90 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/22/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ZRS MANAGEMENT operating as ****** On Main continues to report a paid balance on my rental history. I have reached out to the property assistant manager ******* ***** who repeatedly states that I have no balance with them, yet when I login to their portal there is balance reflected. I have emailed her copies of the balance reflected in her portal per her request and she has not responded. I have called and left voice messages which continue to be ignored. This false balance has caused me to be denied housing. I cannot apply at other rental properties because they refuse to remove the balance, they have stated numerous times I do not have. I will provide a copy of payment and my ledger on their rental portal. My housing depends on this balance removal. Please help at your earliest convenience.
Business Response
Date: 01/22/2025
Hi ********, I spoke with the team at ****** and I understand you made a payment to ********** the collection agency on 1/21/2025. We confirmed with ********** the balance was paid, however until ********** sends us the payment your account will reflect a balance. Please use the payoff record from ********** in the meantime as proof of payment. This most likely will not be reflected on your ledger in 7 days since the payment to ********** was just made on 1/21/2025. Once the payment is received we can send you an additional confirmation of a $0 account balance.
Customer Answer
Date: 01/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *****
Initial Complaint
Date:01/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Moved into ZRS management (Jan,11 2024) I have been nothing but miserable there even to the point I asked whats the process in breaking the lease early from the water damage from the past two storms (I lost my baby since I got sick from that) to bottom neighbors reporting me cause I was moving in and walking in my apartment I refused to renew my lease I moved out December ******* without hesitation. I gave these people ($2600) to move in, the final notice was giving to me today (01/14/2025) theyre charging me for three months which is unacceptable and theyre charging so many fees that was NOT listed/mentioned in the lease but the utilities fees, rent , and service fee from the utility company theyre partner with. I refuse to sit back and be okay with them doing whatever they want and making up fees cause theyre greedy . I want my funds back and they should pay for my car getting involved in a hit and run due to them neglecting to fix the gates and cameras and letting random people speed back and forth in the complex .
Business Response
Date: 01/30/2025
Thank you for bringing Miss ******* concerns to our attention. We take all customer feedback seriously and would like to provide clarification on the situation.
Miss ******** unit was part of a substantial repair project following Hurricane ******. Third-party inspections were conducted, and repairs were approved on October 31, 2024, with the work completed between November 4 and November 8, 2024.

On November 8, Miss ****** inquired about the potential consequences of providing a 60-day notice and moving out at the end of November. We explained that if she chose to move out in November, it would result in the termination of her lease, with applicable fees. She then asked about moving out at the end of December, and we explained that the same scenario would apply.
Although Miss ****** did not provide her 60-day notice by the required deadline, she did submit her notice on December 13, 2024. As this was after the deadline, she was technically in violation of the lease agreement. However, in good faith, we honored her original move-out date of January 10, 2025.

Regarding the payment of rent, Miss ****** contacted us to inform us that she would not be paying rent until she had the necessary funds. She also requested that no charges be taken from her security deposit. We explained that any outstanding balance, including her January rent and any move-out costs (such as utilities billed in arrears), would be deducted from her security deposit. We have not double-billed for any utilities, and all charges are in accordance with the lease agreement, which both parties have acknowledged. As a gesture in good faith we reversed the charge of the late fee that was originally due of $175 in addition to flooring damages of $200 that was a result of damage during her time in the home. Attached is the revised statement to include any and all fees outside of prorated rent and utilities due. (attached are the statements for her 1/1/25 rent payment and final utility charges due)
While Miss ****** has expressed dissatisfaction with the deductions from her security deposit, we want to reassure you that all actions taken have been in full compliance with the lease terms and with the utmost respect for the policies in place.

We have always strived to provide excellent customer service, despite some challenges in communication. Our team has remained professional and courteous throughout this process.
Initial Complaint
Date:01/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ZRS Management has issued me two bad checks for my security deposit refund. The first check was mailed to me in October 2024 and the second check was given to me by the Assistant Property Manager ****** *****, *** I have presented to bad checks to my Bank. I moved out of the ***** Marketplace 90 days ago.I've tried to resolve this issue with ZRS Management however they keep sending me fraudulent checks. They're putting me in ***** way by issuing me bad checks and refusing to pay me my deposit.I have both bad checks in my possession.
Business Response
Date: 02/03/2025
We value the feedback from ******** and have actively pursued remedy on this matter since being notified of its existence. We understand timeliness is essential and apologize for the delay.
Regarding the complaint submitted by Ms. ****** we have been communicating with her and are aware of the issues experienced when attempting to deposit the payments.
After thoroughly reviewing the processes, we discovered the reason for the payments being unsuccessful. This is not a result of insufficient funds or a deliberate issuance of worthless payments but a matter of fraud protection and enabling positive pay to verify the payment details ahead of releasing funds. This has since been rectified, Ms. ***** was instructed to deposit the 12/10/24 payment and allow it to clear overnight before attempting to withdraw the funds, to which she refused and requested new payment.A new payment has been issued and is set to arrive at the property office overnight by courier. Ms. ***** has been contacted and informed of this and will be contacted upon receipt for her to visit to retrieve the payment.
It is with deep sincerity that I express our regret for any inconvenience this situation may have caused Ms. ****** We are committed to ensuring positive experiences and outcomes for all our customers and have taken steps to ensure issues of similar nature do not recur.
Should Ms. ***** have any further questions or would like to discuss the matter in more detail, we encourage her to contact us at *************We are more than willing to aid in any way possible.
Thank you.

Customer Answer
Date: 02/03/2025

Complaint: 22786641

I am rejecting this response because:
The check they ask me to deposit from 12/10/24 as of Saturday 2/1/2025 BOA Would NOT accept the check from 12/10/25. If the check was good why would I need to leave it in my account 24 hours for it to clear.
This is unacceptable. I moved out of the ***** Marketplace 5 months ago and this has been ongoing with me getting my deposit. They deducted money from my deposit and NEVER sent me a letter stating why the deduction was made. I will not close this claim until I have received my deposit and I'm able to cash the check and receive my money that day.
Sincerely,

****** *****
Business Response
Date: 02/08/2025
******,
As referenced in the initial response, upon refusing to re-deposit the 12/10/24 and requesting a new payment, we obliged. In order to issue a new payment the 12/10/24 required voiding. We operated from the understanding that you would not deposit the check as you stated and issued a new payment. I provided tracking information for the payment and ensured the onsite team contacted you upon the payments arrival. If the payment has not been retrieved from the onsite office, it still awaits your arrival to retrieve it. You acknowledged the notification of it's arrival on 2/4/25. Please visit the site office to retrieve it.
Business Response
Date: 02/10/2025
Confirmation of completed Certified mail sending itemized claim against security deposit.
Initial Complaint
Date:01/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/30/24 I moved in to ********************* managed by ZRS Management. I was handed a paper copy of a lease with the wrong dates printed and scratched out in pen. There are no signatures on the lease nor did I physically sign, and never received a digital copy. I was pressured to digitally sign an updated lease before being shown the unit. I selected a completely renovated unit and paid the premium price of $1455 per month (for rent) which is higher than the rate for the standard unit. To move in I spent $2307.74 (security deposit/ December prorated rent/ January rent). The unit did not resemble the advertised renovations at all. The appliances were all outdated and rusted. The water heater didnt work at all and wasnt replaced until 3 days after I gave written notice. I emailed when I first realized I had no hot water and I had to call a second time for them to replace the water heater. Within my first 2 days I found noticeable black mold in the bathroom and water heater closet, and saw two live roaches in the kitchen and bedroom. Again, this I sent several photos to the leasing office along with the my concerns with no response. I had to physically go to the leasing office on 1/2/25 to speak with someone who confirmed they received my email and also confirmed that I was not in a premium renovated unit although I selected and paid for one. The representative at the leasing office told me I needed to speak with the property manager about my situation with no further offer for a solution. On 1/3/25 a maintenance person came to my unit and just spray-painted over the larger patch of mold and took no further action. Ive been told the property manager would be in the office Friday the 3rd and Monday the 6th and both days she wasnt in the office at all. Im getting the run around with no solution. I had to move out of the unit completely 1/5/25 because I am in the military and cannot afford to get sick. I would like my lease terminated and money returned.
Business Response
Date: 02/10/2025
We are sorry for the problems that you have encountered. We went ahead the day we received your keys and refunded all the charges back to you. Please let us know if there is anything else we can assist with.
Initial Complaint
Date:01/06/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As a resident, I have experienced repeated instances of negligence, poor communication, and unprofessionalism, which have created a concerning pattern of mismanagement that demands immediate attention.The most recent incident, which has left me both inconvenienced and deeply dissatisfied, involves an unauthorized vehicle occupying my assigned parking spot since Saturday night. Despite multiple attempts to reach the office through phone calls and messages, I have yet to receive any form of response or assistance. This failure to address a straightforward issue in a timely manner reflects a serious lack of accountability and resident care.More alarmingly, my wife recently experienced a critical situation involving a security guard on the property, which I find completely unacceptable. During a medical emergency where my wife fainted and urgently required assistance, the on-site security staff failed to provide even basic help or care. This incident not only highlights a complete disregard for resident well-being but also raises serious concerns about the training, professionalism, and overall competency of those responsible for ensuring our safety on the property.The lack of communication, delayed response times, and overall absence of professionalism from both the administrative team and security staff have left me questioning the integrity of the management overseeing this property. As a paying resident, I expect a higher standard of service, timely issue resolution, and a genuine concern for the safety and well-being of my household.All of this is strictly unacceptable
Business Response
Date: 01/08/2025
Hi *****, we apologize for the inconvenience. ****** and **** at 55 West said they have spoken with you to resolve your issue. We hope this remains corrected moving forward for you.
Customer Answer
Date: 01/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:01/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I lived at the **** apartments located at ************************************************************************ I signed a 14 month lease and gave ZRS Management $5,000 security deposit. My move in date was 8/21/2023 my move out date 10/31/24 I paid the rental office payment from 10/21/24 to 10/31/24. To cover the extra days while I waited on a job offer. I lost my job and I was interview for new job, if the job came through I was planning to stay in the apartment if I got a job, but no opportunity happened so I had to move out on 10/31/24. I received a letter from the rental office stating that they did a final inspection and everything looked good with the apartment. They said I will receive my deposit check refund between 30 to 45 days. Well its been 60 days, and I have not received my refund. I gave the **** staff my forwarding address. I been working with them to figure out when I will receive my check but they havent gotten a clear update regarding my security deposit. Im really frustrated with this situation.Thanks,***
Business Response
Date: 01/06/2025
The consumer provided us a mailing address for his refund check on 10/31 (attached). We sent out his refund check for $4,939.74 on 11/15, check number 1097 using the mailing address provided. The consumer then let us know on 12/16 he had given us the wrong forwarding address. We have since made the correction and are reissuing the refund check.
Customer Answer
Date: 01/07/2025

Complaint: 22759376

I am rejecting this response because: I am writing to express my ongoing frustration with the handling of my security deposit refund and to address the issues with the information provided so far. The attachment you sent in response to my inquiry is simply a move-out letter. It does not provide any information about my security deposit refund check, which is the issue at hand. You stated that the check was mailed on November 15th, but I never received it. While you claim I provided an incorrect address, I gave the rental office address for my current residence, including my apartment number. To ensure no mail was missed, I informed my current rental office to be on the lookout for any letters addressed to me. I have followed up with them every other day, and they confirmed that no mail for me has arrived. I contacted the **** rental office (where I previously lived) about the status of the check. They informed me that they are working with the accounting department to determine whether the check was mailed or if a replacement check needs to be issued after a two-week waiting period.
Given the timeline:
If the check was mailed on November 15th and sent to the wrong address, wouldnt it have been returned by the post office as undeliverable by now?
A replacement check should have been issued by the first week of December. It is now January 7th, and I have yet to receive my refund.
From my research and reading prior resident complaints, it appears that ZRS Management has a history of delays with security deposit refunds. This pattern is deeply concerning and suggests a lack of urgency in resolving these matters.
I am requesting immediate clarification and resolution. If the original check was lost or returned, I expect a replacement to be issued and expedited without further delay. Please provide an update on the status of my check and a timeline for when I can expect to receive it.
Thank you for your prompt attention to this matter.
Sincerely yours.
****** ******
************

Business Response
Date: 01/10/2025
The Check is being re-issued now that the prior resident has provided us an accurate mailing address. Check number 2097.
Customer Answer
Date: 01/19/2025

Complaint: 22759376

I am rejecting this response because: I am writing to escalate the issue regarding my security deposit refund, which remains unresolved despite repeated communication with ***** *******, CAM, CAPS, HCCP, Regional Manager at ZRS Management, LLC.
***** informed me that a new check was issued on January 10, 2025. As of today, January 19, 2025, I have not received it. Given that their office is located in the same state of *******, this delay is highly unusual and concerning. I have no issues receiving mail from other sources, which makes this situation even more frustrating.
Throughout this process, Ive asked ***** several questions to clarify the status of my refund and the handling of my check. Unfortunately, her responses have been minimal, addressing only one or two questions while leaving the rest unanswered. Additionally, based on my research and reviews from the Better Business Bureau (BBB), it seems ZRS Management has a history of delayed security deposit returns, which further amplifies my concerns.
At this point, I no longer wish to rely on the mailing process. I have informed ***** that I am willing to pick up the check directly from office to avoid further delays. Please ensure that this matter is resolved immediately, as I have been more than patient throughout this ordeal.
I hope we can resolve this ongoing issue promptly. I have attached my previous communications with ***** for your reference. I hope they can provide a clear resolution and a timeline for when I can expect to receive my refund.
Thank you for your immediate attention to this matter.
****** ******
Business Response
Date: 01/21/2025
The replacement check was mailed out on 1/10 from our *************** If it does not arrive by 1/27 I will have our accounting department stop payment and reissue for pick up at the leasing office. Please email me directly on 1/28 if the check has not arrived at *********************************************************. We must allow the post office adequate time to deliver.

Customer Answer
Date: 01/21/2025
Hello BBB Representative, below is my recent email I sent to *****, she responding to you folks, but not me. She wants me to wait until Jan 28th. Let the *********** work their process. Come on the Property Management is based in *******, and I live in ******* it should not take from Jan 10 to wait until Jan 28 for them to cut a new check. They are totally stringing me along. I asked her to show me proof of the check the mailed, so we can get to the bottom line if the check was really made out and the address where it was sent too. I guarantee she will not come up with the proof. They are total scammers, and playing this game that we mailed the check out in Nov and now in January and they never came back to me stating PO sent the letter back as underivable. Lets see if she responds to my questions below.
Thanks,
***
Hello *****, as of today I have not received my security deposit check. I have specific questions and you just respond with the check that it was mailed on January 10th. It's very strange that I receive mailing for everyone, but you folks that owe me my security deposit check. If the check is mail from *******, and I live in ******* it should not take more than 3 days. My question to you is.
1. I need to see a copy of the check that was mailed out!
2. I need to see the address where this check is being mailed too.
3. I need to see some kind of proof that my check was really mailed out.

Bottom line, no more mailing the check to my home. I will go in person to pick up the check at your *************** Now you're going to make me wait until the end of the month to cut a new check. You've been stringing me along since November and we are going to the end of January to get another check issue.
I'm expecting details to my questions I listed above. As you are aware the BBB is assisting me with my problem, they will also receive this email communication.

Customer Answer
Date: 01/21/2025

Complaint: 22759376

I am rejecting this response because:

Sincerely,

****** ******
Customer Answer
Date: 01/24/2025
Subject: Ongoing Issues with Security Deposit Refund
Hello Representative,
I wanted to forward my recent communication with ***** regarding my security deposit refund check. Unfortunately, she has not addressed several specific questions I asked about the status of my refund. Below is a summary of my concerns:
***** stated that if I do not receive my check by Monday, January 27, I should notify them, and they will place a stop payment on the check. She also mentioned that they would issue a new refund check, but I would have to travel to ***** to pick it up from my old rental office in **********
In her response to the BBB, ***** previously stated that I could pick up the check in *******. Now she is saying I must go to *********, which is 90 minutes away from my current location in ********
In my opinion, it seems the check was never mailed. This delay tactic appears to be intentional to avoid refunding my deposit. We are now nearing two months since the check was supposedly mailed, and no proof of the check being written or sent has been provided. This lack of transparency is concerning and does not align with fair customer service practices.
Additionally, I do not understand why I am being asked to go to my old rental office when there is a main office here in *******. This unnecessary inconvenience makes it clear that no effort is being made to resolve this matter in a timely or customer-friendly manner.
This ongoing issue feels deliberate, and from my research, it appears there are other similar complaints about delays in returning security deposits. I hope to resolve this issue quickly and expect better customer service and accountability moving forward.
Thank you for your time.
Sincerely,
J***** ******

Customer Answer
Date: 01/27/2025
Date Sent: 1/24/2025 1:22:53 AM
Subject: Ongoing Issues with Security Deposit Refund
Hello Representative,
I wanted to forward my recent communication with ***** regarding my security deposit refund check. Unfortunately, she has not addressed several specific questions I asked about the status of my refund. Below is a summary of my concerns:
***** stated that if I do not receive my check by Monday, January 27, I should notify them, and they will place a stop payment on the check. She also mentioned that they would issue a new refund check, but I would have to travel to ***** to pick it up from my old rental office in **********
In her response to the BBB, ***** previously stated that I could pick up the check in *******. Now she is saying I must go to *********, which is 90 minutes away from my current location in ********
In my opinion, it seems the check was never mailed. This delay tactic appears to be intentional to avoid refunding my deposit. We are now nearing two months since the check was supposedly mailed, and no proof of the check being written or sent has been provided. This lack of transparency is concerning and does not align with fair customer service practices.
Additionally, I do not understand why I am being asked to go to my old rental office when there is a main office here in *******. This unnecessary inconvenience makes it clear that no effort is being made to resolve this matter in a timely or customer-friendly manner.
This ongoing issue feels deliberate, and from my research, it appears there are other similar complaints about delays in returning security deposits. I hope to resolve this issue quickly and expect better customer service and accountability moving forward.
Thank you for your time.
Sincerely,
J***** ******

Business Response
Date: 01/29/2025
A replacement check has been issued. the *** tracking number has been provided to the prior resident for tracking purposes.
Customer Answer
Date: 02/10/2025
Hello, I was finally able to get my security deposit check. I had to go pick it up in ***** at my old rental office ***** At this point we can close out my case. Thanks for your help I appreciate it very much.
*** Aguila
Initial Complaint
Date:12/31/2024
Type:Sales and Advertising Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Its been over the 8 weeks the company said it would take to get my refund check for my security deposit. This was promised after the falsely placed my account in collections and had a negative impact on my credit. Im begging to think Im going to have to take legal action Ive reached out to ***************** manager several times and havent heard anything back.
Business Response
Date: 01/10/2025
Good afternoon,
Originally there was no refund available on the account after the lease termination fee was removed because when you terminate the lease early, you owe for the full month of rent as agreed to in the signed lease. As a courtesy, we have removed the rent charges for those 5 days which left only the final water bill charged to the accounts with no damages. The $150 security deposit covered the final water bill and the remainder $47.01 was sent via check on 1/9/2025, check number 2545.
Please let us know if you don't receive this within the next 3-4 weeks by emailing the property manager, ****** ***** at *******************************************************
Thank you,
**** ****** | Regional Manager
ZRS Management
Customer Answer
Date: 01/10/2025

Complaint: 22749628

I am rejecting this response because:
I have an email with the statement your company sent stating Id be getting the 150. Along with an email from your company there was no water bill because I wasnt living there the last month. Apparently the check was sent out over two months ago. So clearly Ill have to take this to court and go after more for the inconvenience regardless its been over the legal 15 days.
Sincerely,

***** *****
Customer Answer
Date: 01/23/2025
This emails were both sent November 2024
Initial Complaint
Date:12/26/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The check that returned *** was a cashiers check dated 12/11/2023. According to *** it retuned in May. Vystar has confirmed this check was cleared twice at **************** and *************** meaning $3420.52 was obtained from this check being cashed. *** will not resolve this matter! I have tried several times and been unsuccessful. This has now been reported to my credit and my husband credit. *** is also charging us for repairs to a apartment that was never fixed when we moved in. I have called their corporate office numerous times and have not recd a response. I was working with ****** Held and ****** ****** with ***. Vystar has concluded their investigation and provided a letter. Please correct this balance and my credit report.
Business Response
Date: 01/10/2025
Good afternoon,
The $1,710.16 money order in question was brought in and scanned on 12/18/2023 by the site but Vystar has provided documentation that it was cashed to **************** on 12/14/2023. Bayside at ********* and ZRS Management has no accounts with **************** and was denied information from them in order to get details on who cashed the check. When we posted the check to our system that uses ***************, the funds were not available and was returned as ***. Without details from ****************, we are unable to make any changes to this returned payment as this information is necessary for us to investigate and determine the next steps.

Included above is requests to remove damage charges from the account but we are unable to do so. The site does not charge for maintenance requests unless they are resident caused and the charges on the account only include Extra clean costs for the tub and apartment, flooring repairs from vinyl rips, touch up paint from marks and stains on the wall, and drywall repairs to fix holes in the wall.
As soon as we receive more information from **************** that can only be released to the check issuer, the site is more than happy to fix or adjust the account accordingly.
Thank you,
**** ****** | Regional Manager
ZRS Management
Customer Answer
Date: 01/10/2025
This is a copy of the check was signed by a *** employee. I am not a **************** account holder and have been unsuccessful in getting any information. This is clearly a issue cause by an *** employee. The property manager ***** ********* stated the initial on this document are from ****** *****, a previous *** employee. She also advised there person who posted the check was ****** *******, who is no longer an employee of ***. Why are we responsible when as of 12/11/2023 a employee of *** took possession of the check?
Customer Answer
Date: 01/10/2025

Complaint: 22731049

I am rejecting this response because: This is a copy of the check was signed by a *** employee. I am not a **************** account holder and have been unsuccessful in getting any information. This is clearly a issue cause by an *** employee. The property manager ***** ********* stated the initial on this document are from ****** *****, a previous *** employee. She also advised there person who posted the check was ****** *******, who is no longer an employee of ***. Why are we responsible when as of 12/11/2023 a employee of *** took possession of the check?

Sincerely,

****** ***** Ii
Initial Complaint
Date:12/11/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding ZRS Management's failure to communicate account revisions to their collection agency, Pro ********** lease at The ************************* ended on January 8th, 2024, after I properly provided my 60-day notice to vacate and completed all required move-out procedures, including returning the keys ****** September 2024, while reviewing my credit report, I discovered an erroneous collection entry from Pro Collect for $940 on behalf of ZRS Management.After bringing this error to the attention of The ***** ******* management team, they reviewed my account and issued a revised final statement on November 6th, 2024. The property has already returned my deposit, confirming that the matter has been resolved on their end. I have provided Pro Collect with the revised statement as proof of this correction.However, Pro Collect has informed me that they require direct verification from ZRS Management (their client) confirming these revisions. Despite the account being corrected at the property level and my deposit being returned, ZRS Management has not communicated these changes to Pro Collect. As a result, an erroneous collection remains on my credit report.I am requesting that ZRS Management LLC:- 1. Immediately contact Pro Collect to verify the account revisions - 2. Ensure the collection attempt is withdrawn based on the corrected account status - 3. Ensure Pro Collect removes this erroneous entry from my credit report - 4. Provide written confirmation that this matter has been resolved (... I have made multiple attempts to resolve this issue directly with all parties involved. The return of my deposit proves that The ***** ******* acknowledges the account correction. This complaint is being filed as a last resort to achieve proper resolution and remove this incorrect information from my credit report...)- Property: The ***** ******* - D4
Customer Answer
Date: 12/20/2024
At this time the matter has been resolved with ZRS Management LLC.

Thank *********************
Customer Answer
Date: 12/23/2024
Date Sent: 12/20/2024 6:25:19 PM
At this time the matter has been resolved with ZRS Management LLC.
Initial Complaint
Date:12/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been tenants at ******** in ********** for 3 years. We have never had any issues, paid rent in full and early every month. Fall this year we addressed a problem (on file and done by several tenants) of the gates consistently not working and people coming in to use illegal drugs on the premises. Staff has a staggering turn over rate, and we were told they cannot keep a courtesy officer employed to monitor parking. After a serious surgery I was blocked in by a car of men using illegal drugs. I again requested something to be done to fix the gates and was told by management they cannot do anything to keep them working however we PAY for a gated community. Due to this and feeling extremely unsafe we requested to end our lease. They declined. We then put in two months notice, in writing, and have several emails to prove this. This week we requested a walk through prior to which we videoed and photographed the apartment, all of which are date / time stamped. Our lease ends the end of the month, we are the legal tenants until that time. Yesterday we went over there to see maintenance had gone in and removed exhaust fan, ripped a vent off the wall, left debri all over the floor and left all our lights and utilities on. We had no notification. We had to call the police and file a report. We addressed it with the general manager and she told us oops, it was an error, he should never have done that and he knows it, he thought it was empty. We have been given no answer as to WHY he thought it empty when they have had our notice in writing several times for the last 6 weeks. We requested an immediate termination of the lease as this clearly violates several housing laws including misuse of utilities and was deliberate tampering with our unit. We were denied again and told it was just a mistake I have all of this in writing from the general manager who admitted it was wrong but still refuses to end the lease due to their breach which should be granted immediately
Business Response
Date: 12/05/2024
After discussing your situation and reviewing the communication with our team, we have determined that we will agree to terminate the lease effective today and end the rent charges. While we feel we have answered all the concerns you have brought forth, it is clear by the prior communications you are set on leaving and we will honor the request. Our Property Manager, ****** ***** is reaching out today to settle the account with you. Best regards, ***** *******

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ZRS Management LLC is NOT a BBB Accredited Business.