We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurants

Red Lobster Hospitality, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Red Lobster Hospitality, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Red Lobster Hospitality, LLC has 209 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 182 total complaints in the last 3 years.
    • 58 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We took my son to red lobster last night for his 18th birthday and my brother for his 17th. Our party of 12 experienced a horrible visit. I called when the restaurant opened to see if we could reserve space and was told it was first come. We arrived right before 6pm the hostess takes our information and says nothing just walked off. We waited about 10 minutes another associate came out and said we could wait for the largest booth and it would be 30 minutes or so. We declined and took second option of splitting the booths and we’d all be in same section. She said I’ll prep tables and get you back. We waited 35 minutes our server came and was very rude from start of taking drink orders saying things like I’m the only one serving you all and you’d need be patient. We understood it was a lot and gave her a chance but she persisted with attitude we asked for mgr. It ended up we got a new server who was more pleasant however from the biscuits coming out burned charred to uncooked shrimp the food was horrible we paid on one ticket as I was taking care of bill and the waitress added the tip on herself of almost 70 dollars I mean everything was horrible the food came out wrong dry barely fried or burned at the end the kids didn’t get sundaes we ordered we had to ask for them and the birthday boys got no ice cream as promised until we brought it up she was just set on getting bill paid there was excuses after excuses from the oven being too high to new cooks we normally don’t patronize the location in Anderson anymore because we live in Greenville however this location was good for our celebration everything was awful the manager did nothing for the experience and we are truly upset after paying nearly 400 for food no one really ate

      Business Response

      Date: 05/25/2023

      Thank you for bringing Ms. **********s concerns to our attention. To address her concerns personally, our Director of Operations, has been trying to reach out to her via the contact information provided. Once we are able to speak with Ms. *********, we will be happy to fully address her concerns. 

    • Initial Complaint

      Date:05/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a delivery order may 14, 2023 on the Red Lobster website at 3:00 pm. Ordered from Aurora, Colorado location. Driver did not knock or call. Order was marked delivered, I received notification but food was not left where I instructed. Have searched the area, and made attempt to contact driver. No response from driver. I emailed the restaurant through their support option on the website, no one from their customer service team has responded or addressed the issue. Have called the restaurant who told me they took my name and number down and I’d get a call back. Still, no one has gotten back with me. Order number: ***********

      Customer Answer

      Date: 05/17/2023

      I’ve attached the requested information. Here is the order receipt. Ordered directly from red lobster. 

      Business Response

      Date: 05/18/2023

      We are sorry to hear of the delivery issues. A refund request has been submitted for our guest. Ms. ******* can expect her funds withing 7-10 business days. We will also be sending our guest a gift card to use towards her next takeout order or dine in visit. 

    • Initial Complaint

      Date:05/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On may 10, 2023, I ordered the endless shrimp dinner, for $20. I did not order anything else except for my 1st order of shrimp. I did not finish my order and was refused a to go box for the left over shrimp that was on my plate. I paid $20 for my meal, did not order more than my original order. I felt this was completely out of line. I did have the manger come over and he said that you are not allowed to take anything home. My bill was over $60.

      Business Response

      Date: 05/14/2023

      Thank you for giving us the opportunity to address Ms. *****'s concerns. We have reached out to Ms. ***** and will be sending her a gift card to use towards a return visit. We look forward to serving Ms. ***** in the future. 

    • Initial Complaint

      Date:04/17/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday April 15 2023 I placed an order with Red Lobster for delivery, order number ***************** for 147.22 dollars which has a reward loyalty points for 147. The receipt that was attached to the bag, in the outside has a set of numbers to enter or scan in the app for points, **** **** ****. When I tried to scan the receipt it said: this receipt has already been scanned. Those are my points from my purchase, and I need my pints back, it is unacceptable that someone else scan my receipt and steels my points, I need my pints back.

      Business Response

      Date: 04/24/2023

      We apologize for any confusion created by the My Red Lobster Rewards balance. We have confirmed Ms. ****s points were properly added to her reward account and have reached out to her regarding her point balance. 

    • Initial Complaint

      Date:04/10/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i already updated my password for the email address of   **************************

      and your system is still NOT accepting it.

      if YOU do NOT want my business, then keep your reward and i am CANCELLING THE ACCOUNT AND TAKING MY $ AND ****  BUSINESS ELSEWHERE!

      i have a 0 tolerance for abusive websites and/or game players!

      up to you.

      i am done!

      thank you.


      ****** **** *****
      angry and upset customer

      /hps


      On Fri, Apr 7, 2023 at 9:28?AM Red Lobster Account Recovery <*****************************> wrote:
       
       
           
       
       
      Hi ******!
       
       
       
       
       
       
        Having trouble with your password, ******? To reset it, all you have to do is click on the button below.
         
       

         
       
         
       
       
       

       
       
       

       
       
       

       
       
       

       
       
       

       
       
       

       
       
       
       
       
      CONTACT US | TERMS & CONDITIONS | PRIVACY POLICY
       
       

       

       

       
       
       
       
       
      *** ** ****** ***** ***** **** ******* ** ****1
      © 2019 Red Lobster Hospitality LLC. All Rights Reserved.
       
      To ensure that you receive future emails, please add ***************************** to your address book now.
       
      Valid at any Red Lobster location in the U.S. (Excl. PR). Check the App Store and Google Play for the required supported versions of IOS and Android Operating systems. Exclusions apply (alcohol where prohibited, tax, tips, gift card, delivery fees, etc.). Rewards valid for up to 90 days after issued.
       
      See terms and conditions at redlobster.com/terms-conditions.
       
       
       
       
       
       
       
       
      Hi ******!
       
       
       
         

       
       
       
       
       

       
       

       
       
       
       

       

       

       
       
       
      CONTACT US
      TERMS & CONDITIONS | PRIVACY POLICY


       
       
       
      450 S. Orange Ave., Suite 800, Orlando FL 32801
      © 2019 Red Lobster Hospitality LLC. All Rights Reserved.
       
      To ensure that you receive future emails, please add ***************************** to your address book now.
       
      Valid at any Red Lobster location in the U.S. (Excl. PR). Check the App Store and Google Play for the required supported versions of IOS and Android Operating systems. Exclusions apply (alcohol where prohibited, tax, tips, gift card,

      Business Response

      Date: 04/10/2023

      Thank you for bringing Mr. *****'s concerns to our attention. We have spoken with Mr. ***** about his concerns. He is able to log into his account and rewards are posted for him to redeem on his next visit. Mr. ***** has been provided contact information, should he need our assistance in the future. 

      Customer Answer

      Date: 04/11/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *****

       

      yes that is true, and they should have an automatic call back service so i do NOT have to wait on the phone for 1 hour plus which is completely NOT fair to the customer!

       

      ****** **** *****

    • Initial Complaint

      Date:04/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had dinner at Red Lobster, Stony Brook New York at 8 pm. Waiter very nice. Food terrible. Cold lobster , tasteless . Broccoli cold & potato cold & waxy. Date 4/42023. I’m a grandma & hard working nurse . Dreamt of this meal all day. In past always lived my meals at Red Lobster

      Business Response

      Date: 04/09/2023

      Thank you for bringing Ms. *********s concerns to our attention. We have reached out to Ms. ******** and have submitted a refund request. She can expect the funds in her account withing 10 business days. We look forward to service Ms. ******** in the future. 

    • Initial Complaint

      Date:03/14/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Wens 3/8/23, we dined at the Red Lobster in Odessa Tx around 5-5:30 pm. Husband ordered a bowl of clam chowder $7.49 & side Caesar salad $4.99 = $12.48. I ordered an entree Caesar Salad ($9.99) w/ chicken = $12.24.
      When our food arrived (not delivered by our waitress) our salads were in the same exact size bowls, same size salad, but mine also had chicken. I ordered an entree salad, but received a side salad. No waitress in sight to query. I wrongly assumed that I would only be charged for what I received.
      When we were presented with our ticket…..on the little machine, of course….the $12.48 soup/salad was charged as ENDLESS soup/salad $13.99. When my husband asked why, the waitress said that it was cheaper to ring it up this way. Ummm, no it’s not. Nor did we see endless S/S on the menu, or ever told this was a special or even an option.
      My side salad $4.99 w/chicken +$2.25 was charged as an entree Caesar salad w/chicken $12.24. And when I inquired WHY I was being charged for an entree-sized salad $9.99, when I only received a side salad $4.99, the waitress said they didn’t have any clean entree-size bowls, so she had to put it in the smaller bowl. (Literally… THAT was her explanation) I guess it never occurred to her that she could/should have put an entree sized salad on a plate. OR at least advise as to the lack of dishes and ask if I wanted something different.
      I objected to being charged for an entree salad when I only received a side salad, so she said she would “fix it”. She got the manager and their solution was to charge me $4.49 for a side garden salad and $6.49 for Xtra chicken tenders = $10.98, even tho I did not receive any chicken tenders. She said this was the best she could do and walked away.
      Truly an unbelievably ridiculous experience. I am appalled that any wait staff OR manager would view this as proper treatment of their customers. This for certain will be our very last visit to any Red Lobster.

      Business Response

      Date: 03/15/2023

      Thank you for bringing Mrs* *******s concerns to our attention. We have followed up with Mrs. ****** regarding the incorrect charges on her check. We will be sending her a gift card for a return visit. We look forward to server Mrs. ****** in the near future. 

    • Initial Complaint

      Date:02/16/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to red lobster with my husband and kids tonight 2/14/23 around 830. We waited forever for bread to come out. The waitress brought it w the drinks. My baby ate the bread and she didn't like it and got sick. She threw up on the plate as I didn't want a mess all over your rugs so kept her near the plate so it got on the plate and all over her. I proceeded to leave to the bathroom with her and to take her to the car and we saw the waitress she said every thing ok I said no baby threw up and I watched her roll her eyes. I took baby to bathroom to change her shirt and took her to the car. My husband told me waitress told him to take the plate to the bathroom and throw it away. Really? She didn't offer to help take the plate that had vomit all over it or clean the area and left it while everyone was eating their meals. Unacceptable. No its not her fault but I made sure baby didn't vomit all over the rugs. She should have assisted in moving the plate so the family could eat without smelling vomit. She was just rude. Period. My husband was waiting for waitress to take the bill and took forever and left to go-to the car and my daugjter was soposed to get the change. The waitress approached my daugjter rudly and said. You need change? She said yes. And then said u know there's only a $4 tip here. Where's your parents. Do they know your only leaving me $4. My daugjter told me this and I am livid. Who says that and she should have e helped get rid of the plate that had vomit all over it. Instead of telling my family to take the plate to the bathroom and throw it away. Idk what type of waitress skills this lady has but needs some training on how to treat customers. I didn't eat at all nor did my kids. Everyone needed up going home id disgust. I'll never go to red lobster in Middletown ny again. 217 ?ill for food I didn't eebn get to eat. Things happen. Kids get sick all the time but to leave the plate there while people were trying to eat was just rude

      Business Response

      Date: 02/23/2023

      Thank you for brining our guests concerns to our attention. Our Service Manager has spoken with Ms. ****** regarding her concerns. We look forward to serving Ms. ****** in the future. Thank you

    • Initial Complaint

      Date:02/07/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 4th my family and I dined in at Reb Lobster. Before seated we were told that there will be a fifteen minute wait although there was a ton of customers waiting to be seated in the waiting area. I received a text message that we had been placed in the queue at 5:24p for a table. We were seated within 30 minutes of arriving to the restaurant and placed our order as usual. We were served our salads, bread, and drinks shortly after arriving to the table. After placing our order the waitress told everyone in our section that the kitchen was backed up and because we had waited so patiently that we would get a free dessert. The time was now 7:30p and we still had not received our food, remaining positive we all agreed that at least our food will be fresh and delicious whenever it did come out. Sadly, we the food arrived 2 hours and 45 minutes later our lobster tails were slimy, there were legs missing from the cluster of crabs, and the potatoes were overcook but cold. The table behind us sent their meals back and the manager comped their meals and gave them a $25 gift card to come back. I did not want to make a big fuss and I never send meals back but I asked to see the manager because we had waited patiently for our meals and we didn't want any free desserts, we just wanted good meals. The manager looked at our meals and he knew that they were not up to par and told us he would give us a discount. The total amount for my husband, mother in law, brother in law, and myself was $159.34 after the discount. The manager only gave us a $24.90 discount for the 4 meals.

      Business Response

      Date: 02/09/2023

      Thank you for providing us with the opportunity to address ** *********'s concerns. We have reached out to our guest and will be sending a gift card for her to use on her next visit with us. We look forward to ** ********* dining with us in the future. 

      Customer Answer

      Date: 02/13/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *********

    • Initial Complaint

      Date:02/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my kids to dinner New Years I spent $130 for our food to be served cold with long wait period hence the reason our food was served cold that isn’t ok when you are spending money like that. I am not happy

      Business Response

      Date: 02/16/2023

      Thank you for giving us the opportunity to address Ms* *******s concerns. We have been in communication with our guest and have provided the contact information for our Director of Operations to resolve her concerns. Should Ms. ****** need anything in the future we will be happy to assist. We look forward to serving Ms. ****** in the future. 

    Red Lobster Hospitality, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.