Complaints

This profile includes complaints for Red Lobster Hospitality, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Red Lobster Hospitality, LLC has 209 locations, listed below.

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• 

  Red Lobster Hospitality, LLC

  450 S Orange Ave STE 800 Orlando, FL 32801-3344

• 

  Red Lobster

  8019 Honeygo Blvd Blvd Whitemarsh Nottingham, MD 21236-6998

• 

  Red Lobster

  320 Universal Dr N North Haven, CT 06473-3163

• 

  Red Lobster Hospitality, LLC

  4111 Calgary Tr Edmonton, AB T6J 6S6

• 

  Red Lobster Seafood Restaurant

  2400 S Pleasant Valley Rd Winchester, VA 22601-7011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 12th I ordered food from th ST. CLOUD, MN
  Red Lobster, 2920 W. Division Street, Saint Cloud,
  
  Order # *****************
  ORDER FOR PICKUP
  Order ready at 8:10 PM
  1 x Create Your Own Combination - Choose Any Three (1 x $29.99) = $29.99
  1 x Parrot Isle Jumbo Coconut Shrimp with piña colada sauce
  1 x Oven-Broiled Wild-Caught Flounder
  1 x Parrot Isle Jumbo Coconut Shrimp with piña colada sauce
  1 x House Salad
  1 x Ranch
  1 x Crispy Brussels Sprouts (1 x $3.49) = $3.49
  1 x Crunch-Fried Flounder Sandwich (1 x $15.99) = $15.99
  ***BROILED FLOUNDER NOT BREADED
  1 x Broccoli
  1 x Classic Caesar Salad with Grilled Salmon** (1 x $16.24) = $16.24
  ***OIL FOR DRESSING ON SIDE
  1 x New! Lobster-Topped Stuffed Flounder (1 x $22.99) = $22.99
  1 x Coleslaw
  1 x Broccoli
  1 x Walt's Favorite Shrimp (1 x $6.99) = $6.99
  1 x Include Cutlery Kit (Fork, Knife, Spoon and Napkin)
  SUBTOTAL $95.69
  DELIVERY CHARGE $0.00
  TAX $8.25
  
  TOTAL
  $103.94
  1st of all our last experience which was a month ago involving Fish-and-chips was highly disappointing after receiving 2 measly pieces of fish for Both dinners with our bell totally nearly $50. I tried to call the restaurant then and was told the manager would get back to me but never did. However this last experience was absolutely horrible with 2 of the entries missing and and the food made Completely incorrectly. Not only was the fish under cooked, the breading was extremely soggy, the biscuits were burnt and the salads were rusty and old.. Additionally our order was ready a 1/2 an hour after it was supposed to be and they were not even that busy not busy I would like I would like to be Compensated through refund from the October 12th order and a gift card from the previous order
  

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 5, 2022/10/21) */
  A refund has been submitted for the guest order. Thank you

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is about order ****************** place don 09/16/22 at your location at 7607 Dat dr., Parma, OH
  I paid for this order using my buisness account.
  This order was very bad.
  First at all it was brought out cold.
  I called the number from the parking lot about 5 minutes before the pick up time at 1 PM. Someone came out with the good at 1:25.
  So my food stayed in the restaurant for about an hour . This is dangerous to eat because after so much time there could be food born.
  We had to though away all the food because we were afraid to eat it.
  Who wants to eat cold fried food anyway?
  I just want to describe some of the food, and you should hire a better cook.
  The Salmon was put over rice, so the grease was mixed up with the rice,
  I tried to eat the Broccoli, but it was undercooked and hard.
  Also the biscuits being cold, the oil went through the paper, so yucky.
  The shrimps were soaked in oil or butter, which was not how we ordered them. Nobody in my family eat food soaked in oil. That's nasty.
  So, we could not eat any of this food, and had to throw it away.
  On 9/21 I sent a message via your website and someone named Brenda answered me on 09/22 saying that someone from the management will contact me.
  Well, this is a rude answer and disrespectful for the privacy and time of a customer.
  How does a manger know when the customer is available to talk? Does he call like whatever he feels like?
  Don't you believe customers have a life, a job , a business ? So you except a customer to watch the phone and wait for the RL manager to call?
  I personally don't answer the phone. I use an app that blocks calls from callers who are not on my address book.
  I don't feel like removing this app and change the setting on my phone to accommodate a call from RL management.
  However, I replied twice to the massage I received from your guest Relation, and asked for a refund, but no one answered as today.
  This is bad customer service.
  I want a refund of $91.45
  
  Thanks
  

  Business Response

  Date: 11/04/2022

  Business Response /* (1000, 5, 2022/10/09) */
  We have followed up with our guest regarding their takeout order. A refund request has been submitted. The order was under a different name, Ms. ******, per order details that guest provided.
  Thank you

• Initial Complaint

  Date:09/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered takeout and they literally gave me a pitch of rice and pitch of Broccoli. This is ridiculous because we paid the same price that we would have paid if we dine in
  

  Business Response

  Date: 09/16/2022

  Business Response /* (1000, 5, 2022/09/13) */
  We are sorry to hear our guest is unhappy with the portions of our side items. We will follow up with our team to ensure proper portioning guidelines are met. A refund request for Ms. *********'s side items has been submitted.
  
  
  Consumer Response /* (2000, 7, 2022/09/14) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ate at the redlobster location 991 east ash street piqua ohio 45356. Our steaks was not done like we ordered and we sent them back to cook like we wanted and the manager brought them out and they still was not done like we ordered them the bake potato was hard and they brought back new potatoes and they was not done either the rice was cold and the shrimp was rubbery they said that our meals came with 2 sides but they charged us for every side please they charged me 4.49 for each steak plus 23.99 for the meal. The meal was absolutely not worth the $92.23 they charged us.
  

  Business Response

  Date: 10/18/2022

  Business Response /* (1000, 5, 2022/09/13) */
  We have spoken with **** regarding her concerns and apologized for the issues she experienced while dining with us. A gift card will be sent to **** for her to enjoy another visit with us. We look forward to serving **** again.

• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was wrong for the 2nd time at location. I also paid with 100 bill and the server said it was a 50 which jt wasn't and kept the change. I have allergies to broccoli which was on my plate when delivered to my wife and I on anniversary and since they just went back and pushed broccoli kff plate but didn't remake my food the broccoli was still present on my plate causing an allergic reaction and a trip to er..serve was told side was bakedpotatoes. Due to having to leave quickly I didn't bother arguing about incorrect change given..now I'm stuck with a hospital bill over 4k.
  

  Business Response

  Date: 09/20/2022

  Business Response /* (1000, 5, 2022/09/06) */
  Our General Manager has attempted to contact Mr. **** via telephone. We are unable to reach Mr. **** by the telephone number provided. Mr. **** is welcome to contact our restaurant to speak with a Manager on Duty so his concerns can be addressed. Thank you

• Initial Complaint

  Date:08/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 8/10/2022 at the Red Lobster on 1350 W. 104th Ave., Northglenn, CO 80234. Spent $80.52 plus my grandson and myself and we became ill with bad cramping and diarrhea after I feel eating the salmon because we both had salmon but he also had lobster he did not eat the shrimp because it was not cooked either one piece of my salmon was raw and I had to send that back I'm in the chef brought a new piece cooked because even the waitress saw that the second piece was raw inside. Shortly after eating the first piece I got really bad pains in my abdomen stomach making awful noise and a while after that really bad diarrhea through the night till the next day, I was doing better and decided to eat that second piece because I thought well this one was a new piece he cooked I ate that that next evening and the same issue started again . I have gotten nothing but the runaround I've been told to speak to Denise S****** at ****** insurance she tells me I need to speak to the general manager Jennifer M***** and I spoke to her several times and Taylor which is a very rude manager she told me if I needed to call the new station go for it and that is wrong when they've done something wrong with bad food even when I was in the restaurant pointing out my fish was not even cooked, I have contacted guest relations and I have a copy of an email they sent to me saying I have to now contact ****** insurance again it's just a total circle run around nobody will help me and I feel even if it was half of the refund for the dinner of the $80.52 but I feel I should be refunded the money for the sickness and the bad food that we got that day and nobody at Red Lobster will seem to help or care and I just don't understand that . I have dates and times of the people I've spoke with and their names I've kept track of all of that I have a copy of a letter I have a copy of a voicemail where is there a entrance contacted me I just keep getting the runaround for a simple refund.
  

  Business Response

  Date: 09/20/2022

  Business Response /* (1000, 5, 2022/08/30) */
  We have been in contact with our guest about her concerns. As protocol, an insurance claim has been filed. Ms. ****** will need to follow up with our insurance company regarding her claim.
  
  
  Consumer Response /* (3000, 7, 2022/09/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The only reason I do not except it is because they are not doing anything I received a response from Tammy with guest relations and she saying the opposite of what she said before and she said she's getting a refund through she's going to file through the insurance company well I have copies of what the insurance company Left a message I have a copy of that I have a copy of what she sent also and then I responded to her saying nobody's contacting me me about the refund even though you're telling me you're going to give her a refund and she never responded to that reply from that email at all so I don't think they are meaning what they say and it's ridiculous that it is dragged on like this for such a small and petty amount , and putting me through more stress and aggravation and it was there bad food and preparation was the issue this was not my fault and they just don't seem to care. Just like she said I'm going to file this with the insurance and they will be contacting you they never did and when the insurance company contacted me I have a copy of what she responded she said it is up to the manager at the restaurant to give the refund we do not give refunds at the insurance company so she's telling you and acting like she's resolving the issue and she's not her name is Tammy with guest relations, I have her response from before when she denied it and then I have the response saying she was sorry when I went through and she was going to file to the insurance company and get a refund and that has never happened she has never replied back to me so nothing has been solved .
  
  
  Business Response /* (4000, 10, 2022/09/12) */
  As the guest has not been completely honest in the sequence of events mentioned in the complaint, we will not continue to engage with the guest, nor will we be offering any compensation for this or future incidents.
  The guest was not promised any compensation either by Guest Relations or by our insurance carrier, ****** and ****** denied their claim.
  
  
  Consumer Response /* (4200, 12, 2022/09/13) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The really sad thing is is it over a horrible dinner that made me and my grandson sick and a cake that was dried out, that I tried to exchange because I had the receipt and she told me to wait I've never seen a business carried on this way in my whole life I would not recommend this restaurant to anybody I have reported it to the health department, I do have a documentation and copies of her lying and then for her to turn around and tell me I'm lying and for her not to even compensate or refund me for bad food and I had complained in the restaurant when my salmon was not cooked it was raw and they had to cook a new piece and bring it out to me and then my grandson had eaten some of his and I said that is raw and then his shrimp he did not even want to eat it did not even look cooked . They've been nothing but lying to myself and to you and that is a horrible way to carry on a business I have never met a restaurant like this, because they had told me to contact insurance the insurance I do have a copy of the response from the insurance company to contact the restaurant because they cannot refund money or compensate in any way And they said it was the restaurant responsibility Tammy has lied several times and I have documentation to prove my point and she just doesn't want to go any further because they've gotten the runaround because they don't wanna refund somebody and I would be sorry for treating somebody that way and giving somebody after spending that much money that day at the restaurant which I still have the receipt and I have all the documentation . And just like with the cake I said it was dry I had the whole piece of cake except one bite that I wanted to exchange and she told me to wait until we clear this up about the meal so she lied again there the manager in the store and Tammy at guest relations it is sad that they Are allowed to be in the business with Red Lobster if you look at my app and see how many times I've been to red lobster I've never had a problem anywhere else but at this place and I've had several issues with them before that I didn't even complain about with bad food dry it out salmon and I didn't come there for quite a while and my grandson lives near there and wanted to go to red lobster we went to the closest one which I will never set foot in that red lobster again I will also never recommend it to anybody else I've already told people of the bad , lies I'm glad we will show you the Better Business Bureau documentation I hope you will do something in response to this Red Lobster here because I would hate to see others get sick and to be treated the way that I have been treated after spending $80 in a restaurant and they knew of this issue before I left the restaurant with the salmon being raw. So I really do hope I will probably never receive nothing from them I'm not sure but I don't agree with what they said but I think you should put it out there and give them a rating that is not good so others will not go through the same issue that I have gone through this is just terrible over a meal for somebody to treat a customer the way they are treating and I have proof of their lies they've done nothing but the runaround to get out of any compensation or anything it's just been nothing but lies and run around and that manager at that place is a horrible manager I feel sorry for the employees that have to work for a manager that can lie like she does , and not even try to make it right for a customer that they gave horrible food that made us both ill and they had excuses for every little thing and the run around

• Initial Complaint

  Date:08/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reb Lobster 3360 Deer Creek PKWY East Point GA
  8/12/2022 My goddaughters and I went to eat at this location, as Red Lobster has always been our go to place, since she was 3, she is now 16. We come in and are greeted around 10:25 PM, we get seated. We all start playing in our phones, the waiter arrived about 10-15 minutes later as it startled us when he arrived. Once he then took our drink order, I received my drinks after 11. Then we place our order, it was 2 shrimp alfredo with lobster in it and steak dinner. we received out order, and must I compliment the cook, it was delicious until I notice it was solely lobster. Ask for a manager, he came and made everything over again and discounted the bill for the inconvenience. Now we are talking 11:30 ish and they are closed, people are cleaning up around us, so forth. We ask for it to go, as I was visiting, and had 6 hours ride, by the time I got my food to refrigerator it was sour. I called Red Lobster customer care, and they promised to make it right, they will send out a gift card via email it will take a few hours before you get the initial email and then you will receive the email for the gift card. Never received the first email, called back; the women stated they are sent in batches and it should arrive shortly. Well it has been a week, I tried calling back Thursday, the 18th, the recorded stated they were in an all day meeting. At this time, I still have not received a gift card nor a refund for my food. My issue is that if the food was properly cooked the first time, this all would have been avoided, as the taste of the food was AMAZING but the order was wrong, and the service may have been one of the worst services, I have ever had from Red Lobster. Once you see my Reb Lobster profile, you will see that I am a frequent customer and this has just left an awful taste in my mouth from restaurant service level to the lack of following thru on corporate customer service behalf as well.
  

  Business Response

  Date: 09/14/2022

  Business Response /* (1000, 5, 2022/08/23) */
  We have communicated with Ms.******* regarding her concerns. The email address we were using to send the gift card was incorrect. We have resent the gift card to Ms.*******'s correct email. We look forward to serving her in the near future.

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family had the worst experience at Red Lobster 3301 W Touhy Avenue, Lincolnwood, IL 60712. The staff was rude and treated us as criminals, overcharged us, and charged us twice. We dined in for dinner and asked our server for separate checks, he stated we could do it from the table/table device and declined our request. After dinner we paid the check, partially with a gift card and the rest on the credit card. As we were leaving and saying goodbye outside the server came running out saying we didn't pay and the gift card didn't go through. I explained that the gift card was empty because we used it and it showed the balance minus the gift card and after we paid the remainder it showed paid and the light turned green. In trying to be good people we stayed and waited for..... 45 MINUTES standing around the lobby feeling like we were being held hostage while everyone "tried to find the issue" after that time the manager said we found the issue and then handed us a bill for more than triple the amount!!!!!! When I asked why we were told our gift card didn't work, when it clearly did, I was told "talk to the vendor" Never explained to us what happened, never apologized, never offered a solution, never stated if they made a mistake, and never offered any compensation, unprofessional and inexcusable for the service industry. In order to leave we had to pay again. We not only ended up overcharged but charged twice for my relatives and I.
  

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 12, 2022/08/17) */
  Our Director of Operations has spoken with Ms. Lewis regarding her experience. A refund request has been submitted for her credit card payments. As a gesture of goodwill, we will issue a gift card for her to enjoy a visit with us again.
  
  
  Consumer Response /* (2000, 14, 2022/08/18) */
  ---------- Forwarded message ---------
  From:*************************************
  Date: Wed, Aug 17, 2022 at 12:29 PM
  Subject: Re: BBB Complaint Case# ********************************************
  To: Better Business Bureau *******************
  
  
  Yes, they handled everything! The District Manager was amazing and helpful.
  
  Sent from my iPhone

• Initial Complaint

  Date:08/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered nearly l 100$ worth of food from the Pigeon Forge locationm. My 12 year old nearly choked on a small peach colored gemin her clam chowder. I alretee Uber, who did nothing and I have filed a BBB claim against them as well. They told me it was on the restaurant because they prepared the food. I called the restaurant and spoke with Josh who assured me he would get my money back and make it right. I was advised to call the next morning and speak to the female manager. She told me she could not return my money but would send a gift card. I have never received that, an apology, nothing. I take the safety of my children very serious and I will take this as far as I need to.
  

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 10, 2022/08/05) */
  Our Restaurant Manager has reached out to our guest. A gift card has been sent to replace her order. Thank you for giving us the opportunity to handle the guest concerns.
  
  
  Consumer Response /* (3000, 12, 2022/08/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I received a 40$ gift card. I spent over double that. Also I wanted my money back not more food.
  
  
  Business Response /* (4000, 14, 2022/08/15) */
  Our General Manager will be reaching out to our guest and will process the refund request. We thank you for giving us the opportunity to address our guests' concerns.

• Initial Complaint

  Date:07/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 3, 2022
  Total paid:$79.39
  
  I am still waiting for a refund that was promosed by the manager of the restaurant. I dined in on July 3rd for my bday. The place was not even busy but waiter barely served us or checked on us at the table. I had to flag down the host and other servers to get us water, napkins, lemon, etc . Also the food was not cooked properly and some sides were sold out.. how do you sell out of sides? I complained about my food because the pasta was lukewarm and the seafood tasted ike it was microwaved and made to order. The waiter did not recook or replaced pur food nor provided alternative solutions. It was obvious he was npt helpful. I used a tablet to pay my food and put in a complaint in the survey. I also accidently put in a tip. Once you click the button you cannot cancel. Afterwards, i asked for a manager..i spoke to him for 15 min or so in the lobby area/seating area (there should be a cctv recording showing me having a conversation with the mgr.) I told tje mgr everything and I refused to give the server any tip and i wanted the tip canceled. I also told him about the poor service. He apologized and said it was not acceptable how i was treated and he would refund me for my meal. Well, it is the end of July and I still jave npt gotten amd refund. They stole my money. I told him I refused to give tip. He lied! I did not get a refund. I want my refund and return my tip as promised!
  

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 5, 2022/08/03) */
  We have communicated with our guest and a refund request has been submitted for the visit. Thank you for giving us the opportunity to address our guests concerns