Business Profile

Restaurants

Red Lobster Hospitality, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

Name: Red Lobster Hospitality, LLC
Address: 450 S Orange Ave STE 800, Orlando, FL, 32801-3344, USA
Telephone: (800) 562-7837

This profile includes complaints for Red Lobster Hospitality, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

184 total complaints in the last 3 years.
57 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/31/2025, I ordered a takeout meal on check#***** for $65.70. I was missing several items and called the manager. I spoke to ******, and he said he would credit the meal, and it would take 3-5 days. I have not received a credit for the meal and would like this done ASAP!Please help me resolve this issue ASAP.Thank you.
Business Response
Date: 06/23/2025
We have reached out to Mr. Gatson, as we need to know the restaurant location on his takeout order. Once Mr. Gatson provides this information we will be happy to assist with his refund request.
Customer Answer
Date: 06/23/2025

Complaint: 23416155

I am rejecting this response because I have given them the restuarant in question : Red Lobster, 5774 N Wayne Rd.,Westland, MI 48185 (734) 326-7655

Sincerely,

Dathan Gatson
Business Response
Date: 06/26/2025
Our restaurant manager has spoken with Mr. Gatson and advised the refund has been processed.
Customer Answer
Date: 06/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23416155, and find that this resolution is satisfactory to me.

Sincerely,

Dathan Gatson
Initial Complaint
Date:05/20/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted the *********************************** on May 4th 2025 in regards to a charge that had appeared on my debit card statement.. I called an Spoke With Gentleman I believe his name was *** and the General Manger. I explained to *** the situation that I had a charge appear on my debit card from there location and I was never in ******** ga. I'm fact that was going through cancer treatment and I was in ******* at home that over 300 my miles away. *** took the information such as the date, amount and last 4 of the card number. *** did call me back about an hour later and stated that he did see the charge but needed to talk to a regional manager. And states he would call me back that she was on her way there from ***************. I did not hear back from *** so I called him back like 2 days later I believe and he stated that his Boss said they couldn't refund that charge. I explained to *** my bank has a 60 dispute policy and since it was over 60 days even if they filed a dispute it would get denied by the dispute **** once filed due to the 60 day limit per **** and their bank. *** then stated I would need to file a police report. I contact local **** they stated it didn't occured in my area area this they could not make a report and that I would have to travel to *********** the place the card was used and file a report. ******** is over 300 miles away and I'm going through treatment for stage 4 cancer there's no way possible I could do that. I explained to the red lobster ******** management and they refused to do anything and this just isn't right. I am hoping someone from the corp office can help resolve this issue as local store management wouldn't do anything to even try and help and make it right. The bank did replace this card. I am hoping to have this resolved. Attached to this is a screen shot of the charge.
Business Response
Date: 05/21/2025
Situations such as these are thoroughly researched to determine what appropriate actions we need to take internally. Mr. ***** will need to follow through with the dispute process with his financial institution so our accounting team can assist with the investigation and resolution.
Customer Answer
Date: 05/21/2025

Complaint: 23354549

I am rejecting this response because:

As I have stated to both the Manger at that local restaurant *** and also to this initial complain. My bank will not allow a dispute to be filed because there is a 60 day limit. This was explained to me twice by the bank as it the policy per there agreement with visa.
Again they advised me to contact the merchant directly and see if they could just reverse this charge as that would be the simplest way to resolve it. It appears by their response that at all levels they refuse to make this right.
I reject this response cause it's like a broken record they just keep repeating to dispute the charges after I explained at all levels I they will not allow me to dispute the charges as it been past 60 days and they will not accept a dispute after 60 days.

Sincerely,

***** *****
Customer Answer
Date: 05/23/2025
The has now been resolved fully and I wish to close this complaint.
The business Fully Resolved and Correct everything.
Business Response
Date: 05/23/2025
We have received notification the funds have been refunded to Mr. ************
Customer Answer
Date: 05/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

The has now been resolved fully and I wish to close this complaint. The business Fully Resolved and Correct everything.

Sincerely,

***** *****
Initial Complaint
Date:05/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did curbside pickup for pickup at 930pm. The food was totally a disgrace as it wasnt prepared with standards such as enough ingredients and some of it such as my rice was hard as hard can get! I was very much disappointed this go around especially spending $47 almost it was a total waste! I reached out next business day the manager apologized but didnt want to remake my order instead offered a refund that hasnt yet even showed up in my account as pending refund which is very odd so I really dont think he did anything ! Very disappointing because I was even missing my sodas smh gotta do better!
Business Response
Date: 05/21/2025
We are sorry to hear of the issues with the food quality. A refund has been processed. Our guest can expect the funds in her account within 3-5 business days.
Initial Complaint
Date:05/04/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 4 2025 I placed a curbside pickup order at the Red Lobster located at **********************************. Despite following the check-in instructions and calling the restaurant upon arrival, no one came out with my food. I was forced to go inside and retrieve the order myself, defeating the purpose of curbside service.When I finally received the food, it was cold, and the biscuit tasted freezer-burnt or stale. Additionally, both salads I ordered were missing ranch dressing. I had to return inside again just to ask for the dressings, and was only given one small portion. When I explained that I had two salads, the staff showed no concern and made no effort to fix the issue.This entire experience was frustrating, unprofessional, and not worth the $55 I spent. I am extremely dissatisfied with the lack of quality and customer service, and I am requesting a full refund or compensation for this experience.
Business Response
Date: 05/06/2025
We are sorry to hear of Ms. ******** issues with her takeout order. A refund request has been submitted. Ms. ****** can expect her refund within 7-10 business days. Thank you.
Customer Answer
Date: 05/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Chemiah ******
Initial Complaint
Date:05/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Service was horrible, never got refills on drinks, rolls or anything else. Food was over cooked/undercook/frozen. I complained and still got nothing but they tried and gave me a discount. Manager of the night was horrible. Told me he's going to help us out and didn't. Our server told us straight out the food didn't seem right, butter wasn't melted and still brought us our food. Than we were told to be grateful that the manager looked out on giving us ***** off the bill which was totally unprofessional. We were told by our server that she was gonna bring us refills on drinks after the food. Shrimp was over cooked, lobster tail was rubber, crab legs were still frozen. Never got our mashed potatoes. Only good thing I ate on my plate was asparagus. We were told kitchen is backed up, but the whole restaurant was empty. Our server only had 3 tables and still would not accommodate us appropriately. I am very disappointed. We were celebrating my mom's birthday and this is how we were treated and disregarded. I've never in my life had any of these kind of problems at any restaurant ever. I will never go back to this red lobster ever again. I was still kind and tipped my server even though they didn't deserve a *****. I never complain but today I am.
Business Response
Date: 05/02/2025
We are sorry to hear of Ms. ******* experience. Out General Manager has spoken with Ms. ******* to address her concerns. We look forward to serving Ms. ******* in the near future.
Initial Complaint
Date:04/23/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I didnt get my order tried contacting the driver they didnt pick up called doordash they said they were going to contact the driver but said the was a language barrier and told me to contact red lobster i tried no answer heres my order number *********** i placed from **************************************
Business Response
Date: 04/24/2025
We are sorry to hear of the delivery issues. A refund request has been submitted. Ms. ***** can expect the funds within 7-10 business days. Thank you.
Initial Complaint
Date:03/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went to Red Lobster on ******** **. My husband *********** son. I ordered Admirals feast food was cold & dry & didnt get second side. My son ordered Salmon bowl the Brussels sprouts were cold, he wanted asparagus separately she bought the asparagus after he picked over the salmon, just straight dry *********** asked her what is he supposed to do with that & she said stir it all together. It didnt have any extra sauce so what was that makin? My husband ordered **************************** steak was cold & cooked hard instead of medium rare. I asked the waitress where was the manager she said she d be there 30 minutes later nobody. This is the second time this has happened at this location last time they bought us half orders & claimed they were out of it. The manager took care of it then. Never talked to a manager today. I will never eat at Red Lobster again its been over a year since I dined there but never again. This is terrible will not except a voucher never going there again. I spent my hard earned money not a voucher
Business Response
Date: 04/04/2025
We have reached out to our guest regarding their unsatisfactory experience. We have not heard back from the guest. Once, we received additional information we will be happy to further assist with their concerns.
Customer Answer
Date: 04/14/2025
I havent recieved any response from *** Lobster show me the response
Initial Complaint
Date:03/26/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
03/21/2025 13:53 time I felt wrong and cheated out my money. The service and food were horrible. I waited a long time, for a To Go Order Meal. I want to be compensated for the poor service I received.
Business Response
Date: 03/28/2025
We are sorry to hear of our guest dissatisfaction. A refund request has been submitted. Our guest can expect to receive the funds within 7-10 business days in their next statement.
Initial Complaint
Date:03/25/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a complain about an order I place *** 2/28 by calling in.I tried to place the order online, but when I tried paying with a credit card I got an error message, so I had to call in the location in *************, ***The quality of the food was terrible , and other issues occurred.The p aper bag the food was packed in had some liquid spilled all over the bottom I put the bag on the passenger seat, and it stained the seat. Then I wanted to get out of the car and I put the bag on my legs and it stained my jeans.The quality if the food. The food was cold.Lobster dip: the chips had oil on them, and we didn't order them like that. When I touched them out hands became very oily and they felt gross.They must have been soak in beef oil, because I ate on and got nauseous later on. My hubby and I are vegan.The dip was cold and very small. The picture on your website shows a good size of this dip. We got it in a small cup which was almost half empty.The fries and biscuits were old, recooked with oil coming out.The fish was placed over the fries, and that grease was covering the fires. Who eats fries with fish sauce on them?Very discussing.The Lobster bake was about half size of what's shown in picture on the website: again the sea food was placed over the pasta.Who eats pasta with seafood taste?There was a lot of pasta, and less seafood: a small piece of lobster, a few shrimp and muscles.This was a rip off dish.We could not eat any of the food as the oil made us sick and the gross looking food. Had to throw it away.We are not pleased with this order and events with staining my clothes and seat.I am impressed by such a poor service. This is unacceptable.I am asking for a full refund of $71. 97 plus a reimbursement of $30 for cleaning the seat and my jeans.I have the restaurant receipts.Order under ****, pick up time: 12: 35 PM 2/28 Check # ****** Please do not call.
Business Response
Date: 03/27/2025
Our Director of Operations has tried to contact our guest previously when we first received Mr. ****** concerns. Unfortunately, he did not return our calls. A refund request has been submitted. Thank you
Customer Answer
Date: 03/27/2025

Complaint: 23112346

I am rejecting this response because:
It looks like your director is still confused and lie.
I called her several time, but she kept hang up on me. How professional.
I emailed her a few days after she refused to talk to me over the phone, around March 7th and told her that she was hanging up.
She responded me around March not addressing the issue with ****** up on me.
She wrote me an email in a strange English language saying the following, and not addressing any of the issues I stated in my first complaint.
To me your Diretor is rude and unprofessional.
I was hoping that my complaint here on BB would reach your HQ.
Here is your Director's answer:
"Thank you for your interest in Red Lobster.

Each and every guest who visits Red Lobster is very important to our company. We also value our team members and managers just as highly.

Our employees are dedicated to providing the utmost in service. When they are unable to provide great dining experiences to their guests, it is quite upsetting for them. We have followed our recipes, ensured our service was impeccable, and our managers have been available to speak with you.

Unfortunately, we just cannot seem to meet your expectations. This puts us in the perplexing predicament of failing to please you yet taking your money; or, choosing to not charge you for your meals but knowing youve left the restaurant dissatisfied.

For these reasons, we have to respectfully decline service to you in the future and ask that you find another establishment to fulfill your expectations when dining out.

We thank you for you past patronage.

We appreciate the time you took to contact us.

Sincerely,

***** *****
Director of Operations

Sincerely,

**** Cushion
Business Response
Date: 04/04/2025
The refund of $71.97 was processed on March 13, 2024. If the funds have not yet been received, Mr. **** can follow up with his financial institution.
Customer Answer
Date: 04/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I also wanted RL to know about my bad experience with your Director.
Thank you.
Sincerely,

**** Cushion
Initial Complaint
Date:03/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I always go out on Valentines Day. We went to the Red Lobster in ****************, **. It was very cold that night and the doors were left open because it was so crowded. We were cold! We asked to be moved to another table which was open. They refused. We ate, tipped them and left. When we left, the same table was open. $122.00 was the bill. When I called the next day the manager apologized but sent me a gift certificate for only $25.00. I am sending it back to him. We are 76 years old and we ate with our coats on.
Business Response
Date: 03/17/2025
We are sorry to hear of our guests' experience. Our restaurant managers have tried to contact Mr. Range. A refund request for $50.00 has been submitted. Mr. Range can expect the funds in his account within 7 business days. Thank you.

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Red Lobster Hospitality, LLC is NOT a BBB Accredited Business.