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Business Profile

Roofing Contractors

Total Remediation Reconstruction And Roofing Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 22477389

    I am rejecting this response because:
    CHOICE Home Warranty said there was specific wording that caused the denial of my claim, including unattached and improperly installed. You and I both know that is not an accurate description for what was happening. My claim was never reconciled to be worded properly so that the problem could be fixed. Also, I tried to call you MULTIPLE times for an estimate to do the repair without the warranty company simply because I needed a working sink. And the bathroom faucet that was leaking at the base WAS approved to be repaired by the warranty company and you never got back to me to schedule it to be fixed.
    Sincerely,

    ****** CompanionASHED, without 1. Doing any work and 2. now voiding my kitchen sink from being covered under the home warranty because of the INACCURATE description they gave the warranty company). 3 weeks later, I have STILL not heard back from "Integrity" with an estimate and I've tried to call them SEVERAL times and they do not answer the phone, call back after leaving a voice mail, or respond to text message. In my opinion, they are not only a poorly run business, but they basically stole money from me.

    Business Response

    Date: 11/26/2024

    Good day,

    I have attached 3 pictures that show the following points which address all of the clients complaints:

    1st: Work Orde instructions from Choice home warranty
    The purpose of this screenshot is to show the conditions that we agree to when we address these claims. On there you will see that we are required to collect a diagnostic fee in order to be able to continue with diagnostic process. The funds that we collected from her are for the diagnostic that we submitted to the warranty company. We rendered the services for those funds acquired. Nobody stole from her.

    2nd: Screenshot of our reply to the warranty stating that the client DID NOT TOUCH the ptrap. We never once mentioned that the client herself touched anything under the sink. In this screenshot you will also see the response from Choice's auth team where they acknowledge my message.

    3rd: Screenshot of the ptrap system: This is how the technician found the ptrap system. In NONE of our communication with the warranty do we state that this is improper. We only stated what we observed in our findings, which was that the ptrap came undone and we would have to reset it.

     

    4th: screenshot of diagnostic sent in to Choice: In NONE of our communication with the warranty do we state that this is improper. We only stated what we observed in our findings, which was that the ptrap came undone.

Total Remediation Reconstruction And Roofing Inc is NOT a BBB Accredited Business.

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