Reviews

Review Details

• Review fromKurt S

  Date: 04/12/2024

  2 stars
  We selected Integrity to replace our existing cabinets and countertops based on their reviews and our first interactions with our sales person, *************************. He came to the initial discussion prepared and although his prices were higher than the other company we looked at, we opted for the peace of mind we thought he would bring. we were wrong. The purpose of this review is to caution you to think twice before hiring Integrity. Candidly, I am writing a review I wish I had been able to see prior to hiring them because it would have saved me a lot of unnecessary headaches. ****** (and his team) started out strong, but I quickly found a significant lack of attention to detail and follow through. He told us our project would take two weeks (it took two months), and during that time we experienced problems that simply did not have to happen. The job will not start on time? Ok tell us in a timely fashion and keep us up to date. Did not happen. The countertops were cut completely wrong and needed to be redone from scratch? Perhaps sharing the sink template we offered or installing all of the base cabinets prior to measuring might have been the way to go. And dont even get me started on the demo guys stapling visqueen into the ceiling, watching it fall within minutes, doing the rest of the work with no effort to keep the dust contained and left the staples in the ceiling for months as a fun reminder of our time together. Same demo guys that failed to place any protection on the six month old floors resulting in hundreds of dollars in extra expense for me. In the beginning, we opted to pay more for a team we hoped would make the process easier and result in a kitchen we would be proud of. In the end, I do not feel ****** was trustworthy or adequately involved in the process. Although the final product is fine, had I known then what I know now, I would have opted to keep the original kitchen instead of going through the process of replacing it with Integrity.

• Review fromRichard F

  Date: 11/30/2023

  1 star
  I would give them a 0 but that is not a choice. They canceled on me several times.. they came to do a job with a cellphone trying to rid off the home insurance. Stay away from these thiefs..

• Review fromCatherine C

  Date: 12/09/2022

  1 star
  If I could give this company less than one star I would they were horrible after they were hired to do a very expensive job the owner Adolfo sold himself in his company on Integrity pride of workmanship and the fact that they could complete the job within 3 to 4 weeks we have a family of six with four dogs so I ended up spending three times the amount of money and time in a hotel while they were doing demo because they started late they didn't always show up every day there was no communication the workers did not speak English Eduardo the project manager was hardly ever on site they had to redo jobs they rewired my microwave from a dedicated circuit to tapping into a line from my bedroom and now half the bedroom does not have electricity there was so much that went on on my job because of them that if I could have fired them and hired other people I would have they were rude when I called they didn't show up they didn't answer they are just very unprofessional Integrity is a misnomer in their name it should be lack of integrity I will never recommend them nor hire them for anything

  Total Remediation Reconstruction And Roofing Inc

  Date: 12/15/2022

  Dear Ms ********. I am afraid that these statements are just not accurate, and this is merely an attempt by an unhappy client to spread misinformation. Our company came in right on budget based on the detailed estimate before the job began (Please feel free to reach out to our office and we will gladly provide you with proof of payment receipts and paid invoices demonstrating we exceeded pricing expectations) While the pat the client had to stay at a hotel is accurate, Catherine ******** does not mention that this was a necessity based on the type of loss she had and that her insurance carrier covered the costs. Cathy ******** also failed to acknowledge that her project ran behind because she failed to make the payments on her job on time and as such, we had no option to stop work in multiple occasions, Ms. ******** from Brevard County also attempted to use intimidation against our team by carrying and standing next to our workers with loaded firearms while they were just merely trying to work to provide for their families. The statement about the client needing to complete electrical repairs is accurate, what Ms. ******** fails to mention is that electrical work was never part of our scope of world. Since the beginning Cathy asked to leave the electrical scope of work out of the job as her husband was going to do it to "save money" He however forgot to complete the work and Ms. Cathy then attempted to blame Integrity for the work not being complete. The statement about firing is if she could is also not accurate. The client could have terminated her agreement with us at any moment (per our contract) She didn't cancel her contract because her work came out beautiful. Catherine ********'s statement about our teams not being fully bilingual is not true. Ms ******** assumed our teams did not speak English because they spoke to each other in Spanish. One of our teammates actually came up to us and reported one of Ms. ********* members of her household for making racists comments against them, not realizing the team was fluent in English. This is a real shame and while our company does not ever claim perfection in anything we do, this review is clearly an attack from a client who does not possess the right moral compass. We can understand that the job did not flow perfectly (as many multi room multi trade projects do not) We however cannot accept that inaccurate information to be spread about our team when our teammates were humiliated and intimidated. Best regards

  Catherine C

  Date: 12/15/2022

  How utterly ridiculous to call anyone in my household racist as we are also Hispanic LOL we attempted to communicate with the workers multiple times about multiple things in English and they did not understand we had to call other people in your company who spoke Spanish and English to translate for us never once did anybody load or unload Firearms intimidating anyone in your company or elsewhere that is a ridiculous statement I paid every invoice the first invoice I got all I did was ask if I could contact my insurance company to find out if I paid you or if they paid you and I paid you immediately upon finding out that information so that is also false the electrical was never supposed to be my husband quote unquote and which is funny cuz I'm not married my boyfriend said that he would replace all of the outlet covers once the electrical was done electrical wasn't a part of the original scope of work other than to move the microwave outlet and the refrigerator Outlet those things were done however they weren't done correctly when brought to your attention is when you said the electrical is not part of the scope of the work only after you were shown that you did things wrong and a detriment to my family and I did you become nasty and belligerent and say we're not going to do this and we're not going to do that. The more mistakes that you and your team made the more we brought them to your attention the uglier you guys got to me and my family so you can say what you want here as far as your team being intimidated by us that is BS every one of your team members liked us liked our family liked our home we treated them with the utmost respect we even fed them AND Aldofo we complimented them when the work was done correctly and beautifully like the floors and the countertops those two things were the only two things that didn't have to be fixed because of mistakes made by your crew your crew got paint on my furniture handprints on my door frames on the doors overspray on things that should have been covered which were not hell during demo nothing was covered up including food in our pantry which were then covered by dust from the demo we were told that you guys would have a cleaning crew come in when you did the walk through neither one of those two things happened it's unfortunate because you did come highly recommended by someone that I trust but he was able to fire you from a job that he had you start because of the same kinds of things you did at his place that you did at mine

• Review fromMaureen B

  Date: 08/05/2022

  1 star
  Very unprofessional They do not have correct equipment to do the job. Jackie hung up on me when I called the office VERY rude. When you call it doesn't say the name of the company. The techs show up in personal car no company ID. After they left I was able to go to ********** and get the equipment I needed to fix the problem. Sad that the "professional " could not do an easy job but I could!!! BEWARE of this company!!!