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Business Profile

Searchers of Records

Unmask.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 42 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website is displaying personal information about me, and I have followed all the standard procedures to opt out and have my record deleted. This was done weeks ago, and I have not received any reply to my messages regarding why my record has not been removed, which the website claims should take no longer than 7 days. Every website I have ever dealt with in this matter has complied and removed my record promptly, except unmask.com. I am requesting that the BBB review this and demand that they comply with my opt out as is my right to do so. I have contacted several times with no response and this is very unsettling and makes me feel like my privacy has been violated.

    Business Response

    Date: 02/05/2024

    Hello ***************************,

    This response is in reference to BBB Case # ********.

    We apologize for any inconvenience this has caused you. We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website. 

    Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

    We understand your concern about your personal information appearing on public listings. However, please be advised that we aggregate this information from publicly available sources. Because the information is gathered from databases owned by public entities, UnMask.com has no ability to edit or remove the content listed on your report. 

    If you are concerned with the availability of your public information, UnMask.com urges you to address your concerns with the public entities publishing the information, whether that be your local County ************** or otherwise.

    UnMask does not assemble or evaluate these records, but instead makes them available on a single website to individuals that have a membership with us.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team by email at ************************************************************.

    Regards,
    Customer Support
    **********************

    Customer Answer

    Date: 02/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ************

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was not a user/consumer of this website, and am unaware how it got my personal information. Unmask.com gave my home address, personal phone number, and my minor children's personal phone number to a man that is dangerous against myself and children. All he did was put my name in ******* and the first thing that came up was Unmask.com and it had my information clearly there for anyone to lookup- he didn't have to use the website even. This is scary and dangerous and I don't understand how this is legal whatsoever. Attached is the picture I received letting me know he knows where we are now.

    Business Response

    Date: 01/18/2024

    Hello ***********************************,

    This response is in reference to BBB Case # ********.

    We have received and reviewed your complaint regarding your personal information appearing on our site. We apologize for the inconvenience this may have caused.

    We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website. 

    Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

    We understand your concern about your personal information appearing on public listings. However, please be advised that we aggregate this information from publicly available sources. Because the information is gathered from databases owned by public entities, UnMask.com has no ability to edit or remove the content listed on your report. 

    If you are concerned with the availability of your public information, UnMask.com urges you to address your concerns with the public entities publishing the information, whether that be your local County ************** or otherwise.

    UnMask does not assemble or evaluate these records, but instead makes them available on a single website to individuals that have a membership with us.

    Your information has been removed from UnMask.com. If anyone searches your name on our website they would receive a "No results found" message as your information has already been removed and it is no longer accessible.

    Once your record is removed from our website, it may continue to appear on search engines such as ******** Bing, etc) until they re-index our site. We cannot control how quickly re-indexing takes place as we are not partnered with any external search engines. You can request the removal of outdated results by visiting the links below:

    Google: ************************************************
    Bing: ****************************************************

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **********************************.

    Regards,
    Customer Support
    **********************

    Customer Answer

    Date: 01/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My personal information is being shown on this website. I have requested for it to be removed and it's still showing on the website. When anyone searches for me all my personal information shows. I would like it removed immediately.

    Business Response

    Date: 12/26/2023

    Hello *******************************,

    This response is in reference to BBB Case # ********

    We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website. 

    Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

    Best Regards,
    Unmask.com

    Customer Answer

    Date: 12/28/2023

    I have reviewed the website and my is removed but it still shows on a ****** search. Please remove it from the ****** search. 

    Customer Answer

    Date: 01/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:12/10/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Unmask.com, Please see the attached screen shot. My personal, private, and confidential information is being published by your company on the internet. This poses a personal safety threat to myself and my family. Please remove and delete all my information in its entirety from your company's database. This deletion and removal would make my personal and private information unavailable to the search engines of the internet. Thank you for your cooperation and prompt removal of my information. Respectfully, ******

    Business Response

    Date: 12/11/2023

    Hello ****** *******

    This response is in reference to BBB Case # *********

    We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website. 

    Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there

    Best Regards,
    Unmask.com


    Customer Answer

    Date: 12/18/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

    Customer Answer

    Date: 01/08/2024

    I requested your company to remove and DELETE my personal and private information from your database completely. You did so promptly. Thank you for your prompt action. However, this morning I noticed that the same information involving my address, my phone number and other private and personal information reappeared on the internet by Unmask.com. Providing this information on the internet to the public poses a breach of my privacy and poses a safety risks to me and my family. Please kindly remove and DELETE all my personal information from you company's DATABASE on a PERMANENT basis in their entirety. Thank you so much for your understanding and cooperation.

    Business Response

    Date: 01/09/2024

    Hello *************************

    This response is in reference to BBB Case #: 20986820.

    We have received and reviewed your complaint. We apologize for the inconvenience this may have caused.

    Your information has been removed from UnMask.com. If anyone searches your name on our website they would receive a "No results found" message as your information has already been removed and it is no longer accessible.

    Once your record is removed from our website, it may continue to appear on search engines such as ******** Bing, etc) until they re-index our site. We cannot control how quickly re-indexing takes place as we are not partnered with any external search engines. You can request the removal of outdated results by visiting the links below:

    Google: ************************************************
    Bing: ****************************************************

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **********************************.

    Regards,
    Customer Support
    **********************

    Customer Answer

    Date: 01/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:11/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a data brokerage website and they refuse to amend a listing that includes my phone number (wrongly associated with someone who isn’t me). They pretend they have no ability to remove or edit listings as they come from public entities. They have a history of scamming people. See company reviews on trustpilot ******** ************************************ All 5 star reviews are gibberish - clearly fake.

    Business Response

    Date: 11/22/2023

    Hello, 

    This response is in reference to case # ********

    We regret any inconvenience caused. Regarding the modification of report information, please note that we lack the capability to edit or adjust details within the reports, as the data originates from public entities. Nevertheless, we have taken the step of entirely removing the report from our website, thereby preventing any association of your phone number with the report.

    We appreciate your understanding, and if you require further assistance, feel free to contact our support team at ******************

    Customer Answer

    Date: 11/22/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ***********

  • Initial Complaint

    Date:07/31/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a listing on the site that has incorrect information about me. I would like for the site to have no information about me. When you click on a report to get further information, it says, there is no information. I have sent them a removal request many times using their process.

    Business Response

    Date: 08/31/2023

    Hello ***** ************

    This response is in reference to BBB Case # *********

    We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website. 

    Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

    We will deem this complaint as resolved.

    Regards,
    Customer Support
    **********

    Customer Answer

    Date: 09/05/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do have questions that I put in the more information in reference to next steps should the business not remove the information as promised. 

    Sincerely,

    ***** ***********

  • Initial Complaint

    Date:06/19/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The nature of the complaint is a demand to remove personal information about a person and their possible family members from UnMask.com and all affiliates that gather and display information online. UnMask.com can be contacted through and frequently emails responses through . In the search for "****** ****** in Scottsville, NY" it will show exactly 1 record found with an address history and relatives. As a federal employee it is demanded that this is removed in compliance with federal service and privacy laws.

    Business Response

    Date: 08/31/2023

    Hello ****** ******,

    This response is in reference to BBB Case # *********

    We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website. 

    Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.

    We will deem this complaint as resolved.

    Regards,
    Customer Support
    Unmask.com

Unmask.com is NOT a BBB Accredited Business.

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