Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This compliant is against FREE PEOPLE SEARCH - UNMASKED and AFFILIATES. Their website states: Sponsorship Disclaimer: Some of the listings that appear on this website are from companies from which we receive compensation. making it extremely difficult to permanently remove personal information from their websites and other platforms under their control. The complaint pertains to the unauthorized dissemination of personal information and the failure to comply with a request for data removal. Below is a list of key points and evidence for your review: 1. I contacted Unmasked, Free People Search sites requesting the removal of my personal information from their databases and platforms due to concerns regarding online privacy and data security. Despite repeated attempts to communicate with their customer support team, I have not received any confirmation or action regarding the removal of my data. 2. The continued accessibility of my personal information on their sites poses a significant risk to my privacy and security, potentially leading to identity theft, harassment, and other forms of exploitation. 3. The automated verification process for data removal encounters obstacles due to outdated contact information provided by Unmasked and their affiliates. Despite multiple requests made by me to remove personal information it remains online. They are more concerned with making money off of my personal information than complying with the Privacy Act. I urge the Better Business Bureau to thoroughly investigate this matter and ensure that PeopleConnect adheres to privacy laws and regulations. Your intervention is crucial in protecting consumers' privacy rights.Thank you I have also attached a photo of my information on their website.

  Business Response

  Date: 04/20/2024

  Hello *******************************,
  
  This response is in reference to BBB Case # ********
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.
  
  Your information has been successfully removed from our database at UnMask.com. As a result, if anyone attempts to search your name on our website, they will receive a "No results found" message, indicating that your information is no longer accessible.
  
  However, please note that although your data has been removed from our website, it may still appear on search engines such as ******* Bing, and others until they re-index our site. Unfortunately, we do not have control over the speed of re-indexing, as we are not affiliated with external search engines.
  
  If you would like to expedite the removal of outdated results from search engines, we recommend visiting the following links:
  
  Google: ************************************************
  Bing: ****************************************************

  It appears the site you provided FreePeopleSearch.com is from a different company and not affiliated with our website. We advise that you contact their support team/customer service for further assistance.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team via email at ********************************
  
  
  Regards,
  Customer Support
  

  
  

• Initial Complaint

  Date:04/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website is displaying personal information about me. I have followed the instructions the company gives for opting out, but nothing has changed, and its been several months. The listing with my private information is still viewable by anyone who goes on the internet, in full & uncensored view. I have heard nothing from the company, despite contacting them multiple times. I would like my record to be removed immediately.

  Business Response

  Date: 04/13/2024

  Hello *********************************,
  
  This response is in reference to BBB Case #********.
  
  We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at **********************************.
  
  Regards,
  Customer Support
  
  

• Initial Complaint

  Date:04/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My information is displayed on their website without my consent and should be immediately removed.

  Business Response

  Date: 04/13/2024

  Hello *********************************,
  
  This response is in reference to BBB Case #********.
  
  We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team  via email at **********************************.
  
  Regards,
  Customer Support
  
  

• Initial Complaint

  Date:03/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested removal of my personal information beginning the week of March 14. 2024. I have used their DO NOT SELL OR SHARE MY PERSONAL INFORMATION link and also emailed them at *********************************** My information still has not been removed despite daily requests. I have the RIGHT to request my personal information not be used and displayed by this abhorrent company. They do not care about the SAFETY or PRIVACY of the individuals whose information is now accessible for all to see.

  Business Response

  Date: 03/20/2024

  Hello *******************,
  
  This response is in reference to BBB Case #********.   
  
  We have duly received and examined your complaint, and we apologize for any inconvenience it may have caused.
  
  Upon our investigation, we were unable to find a visible profile matching the credentials you provided. To expedite assistance, please respond to this request with the following information of the individual you wish to have removed:
  
  First and Last Name (including middle initial, if applicable)
  City and State
  Age
  
  Upon receipt of this information, we will take prompt action. 
  
  Should you have any further questions, please feel free to contact our Customer Support team via email at *********************************** We consider this matter resolved.
  
  Regards,
  Customer Support
  
  

  Customer Answer

  Date: 03/20/2024

  Please see attached screenshot of my record

  ********************;

  ******, **

  No age listed

  Customer Answer

  Date: 03/21/2024

  Date Sent: 3/20/2024 9:25:49 PM
  

  Please see attached screenshot of my record

  ********************;

  ******, **

  No age listed

  Business Response

  Date: 03/23/2024

  Hello *******************,
  
  This response is in reference to BBB Case #********
  
  We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

  If you still see the report after the 48 hour timeframe, please provide us with the link of the report in order assist you further. 

  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at **********************************.
  
  Regards,
  Customer Support
  

  
  

• Initial Complaint

  Date:03/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website is displaying personal information about me and my entire family. I have followed all the standard procedures to opt out and have my record and my families record deleted. I completed the opt out request several times. I have not received any reply to my messages regarding why my record has not been removed, which the website claims should take no longer than 7 days. I am requesting that the BBB review this and demand that they comply with my opt out as is my right to do so. I don't know where this information came from. We have contacted this company several times with no response and this is very unsettling and makes me feel like my privacy has been violated. This is dangerous and unsettling for my family and I.

  Business Response

  Date: 03/06/2024

  Hello ******** ************
  
  This response is in reference to BBB Case #********.
  
  We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

  I understand that you are interested in removing the profiles of your relatives as well,  please respond to this request with the following information of the individual you wish to have removed:
  
  First and Last Name (including middle initial, if applicable)
  City and State
  Age
  
  Upon receipt of this information, we will take prompt action.

  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at **********************************.
  
  Regards,
  Customer Support
  

  
  

  Customer Answer

  Date: 03/14/2024

  Good Morning

  I don't want personal information to be displayed on Better Business Bureau website as well after submitting this request. Please remove the following names from the Unmask website: 

  -******** ***********

  -******* *********** 

  -***********************************

  Thank you kindly. 

  Customer Answer

  Date: 03/14/2024

  
  Complaint: ********
  
  I am rejecting this response because:Date Sent: 3/14/2024 11:02:36 AM
  

  Good Morning

  I don't want personal information to be displayed on Better Business Bureau website as well after submitting this request. Please remove the following names from the Unmask website: 

  -******** ***********

  -******* *********** 

  -***********************************

  Thank you kindly. 

  
  
  Sincerely,
  
  ******** ***********

  Business Response

  Date: 03/16/2024

  Hello ******** ************
  
  This response is in reference to BBB Case #********
  
  We have processed and approved your opt-out for ***********************************, ***********************************, and ******** *********** successfully. The records associated with you has been successfully deleted from our website.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

  Please be aware, UnMask.com does not have the ability to dictate what information the Better Business Bureau decided to present publicly. Please contact the Better Business Bureau directly regarding your concern about your responses being in the public view. 
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at **********************************.
  
  Regards,
  Customer Support
  

  
  

• Initial Complaint

  Date:02/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've sent a dozen of requests for the past month to remove my information. Nothing has been update or removed. It only allows resubmitting the removal but it never removes it!This is unacceptable. Remove my profile immediately ******************************************

  Business Response

  Date: 02/28/2024

  Hello *****************,
  
  This response is in reference to BBB Case # ********.
  
  We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website. 
  
  Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.
  
  Once your record is removed from the UnMask.com website, it may continue to appear on search engine search results until the search engines ******** Bing, etc) re-index our site. We don't control how quickly that re-indexing takes place as we are not partnered with the search engines. You can request that those search engines remove the outdated results by visiting the links below:
  
  Google: ************************************************
  
  Bing: ****************************************************
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team by emailing ************************************************************.
  
  Regards,
  Customer Support
  **********************

• Initial Complaint

  Date:02/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just happened to run across the UNMASK.COM website put my name in and cannot believe the very misleading information - complete lies about me, bad information, defamation of character, information that has absolutely nothing to do with my lifestyle. It must be removed immediately, on the website I'm listed as a felon and have to a criminal record also other concerns that are criminal that have absolutely nothing to do with me ever. I have never been to jail before in my life. This deceitful information to earn a dollar or more must be removed immediately or I will escalate. Remove my name and personal details everything and I will have my family mentioned to check in addition. This will be escalated within the next few days. Remove it immediately now. Better Business Bureau I recommend that your team members put their name in on this website and see if the same thing is happening to them so-called court records felonies really horrible fabricating to make a dollar. Better Business Bureau please ****** yourselves and your family members on this website. Unmask.com remove my information now never post it again or my family members ever again I want it remove now. Confirm via BBB immediately the removal.

  Business Response

  Date: 02/28/2024

  Hello *****************************,
  
  This response is in reference to BBB Case # ********. 
  
  We have ensured that your opt-out request has been completed and approved. The record listed for you has been successfully removed from our website. 
  
  Please allow 48 hours for the data to be officially removed; after the 48 hours have passed, you can search again to be sure that the record is no longer there.
  
  We understand your concern about your personal information appearing on public listings. However, please be advised that we aggregate this information from publicly available sources. Because the information is gathered from databases owned by public entities, UnMask.com has no ability to edit or remove the content listed on your report.
  
  If you are concerned with the availability of your public information, UnMask.com urges you to address your concerns with the public entities publishing the information, whether that be your local County ************** or otherwise.
  
  UnMask does not assemble or evaluate these records, but instead makes them available on a single website to individuals that have a membership with us.
  
  If there are any other records you would like to be removed from our site, please contact our Customer Support team via email and we will promptly assist you with removal.
  
  Please keep in mind that once your record is removed from the UnMask.com website, it may continue to appear on search engine search results until the search engines ******** Bing, etc) re-index our site. We don't control how quickly that re-indexing takes place as we are not partnered with the search engines. You can request that those search engines remove the outdated results by visiting the links below:
  
  Google: ************************************************
  
  Bing: ****************************************************
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team by emailing ************************************************************.
  
  Regards,
  Customer Support
  **********************

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website is displaying personal information about me. I have followed the instructions the company gives for opting out, but nothing has changed, and its been more than a month. The listing with my private information is still viewable by anyone who goes on the internet. I have heard nothing from the company, despite contacting them multiple times. I would like my record to be removed immediately.

  Business Response

  Date: 02/23/2024

  Hello ***************************,
  
  This response is in reference to BBB Case #********.
  
  We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at via email at ********************************.
  
  
  Regards,
  Customer Support

  
  

• Initial Complaint

  Date:02/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unmask.com is a site that collects personal information some readily and some not so readily found. It compiles (sometimes and exhaustive list of) previous addresses, phone numbers, email addresses and relatives making it easy for anyone to find. ALL of this information can be and is used to verify a person's identity when applying for credit. I have been asking since February 3rd, 2024, both through their opt out and email to have my husband's information removed. More recently my own. My husband has had several recent attempts to access his credit. While I cannot with certainty say unmask.com is the source of information being used for this purpose, it certainly IS a source. I'm not interested in hearing from them that they merely compile information readily accessed on the web and that I need to go to the sources making it available. I am not able to find what those sources are. What I am able to find is mine and my husband's personal information history on their website with no trouble at all. I've been told several times the information has been successfully removed from their database and can take up to ******************************************** the event it is not. I've done this, several times to no avail. What I want, is for mine and my husbands information removed, and promptly. The links to this information are following. ***************************************************************************************************************** AND ***************************************************************************************************************

  Business Response

  Date: 02/23/2024

  Hello *********************************,
  
  This response is in reference to BBB Case #********.

  we understand the frustrations and apologize for the inconvenience this may have cause you. 

  As you stated, Our website does not assemble or evaluate these records but instead makes them available. If you are concerned with the availability of your public information, we recommend contacting your public entities publishing the information, such as  your local County ************** or otherwise. 
  
  We have processed and approved your opt-out request successfully for both you and your husband. The records has been successfully deleted from our website.
  
  Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.
  
  We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ********************************.
  
  
  Regards,
  Customer Support
  
  

  
  

  Customer Answer

  Date: 02/27/2024

  My husbands information is still on Unmask.com at the following link ****************************************************************************************************************

  I feel their response is also a bit disingenuous. My information has only been partially removed. While my name does not show up in the Unmask search, it does show that 4 people are found while only directly showing the information of 3. This is also true of my husband. If you look to the left of the screen of the search for *********************************, ************************* (maiden name) or ***************************, it shows cities in which we have lived. If you CLICK on that city it will bring you to another unmask page that asks a series of questions in order to further identify an individual. When it completes it's search it takes you to their sister site, www.*************** where the information is still available for purchase. I have opted out on both sites. The link to opt out says "Do not share or sell my information" However selling our is what they are still doing. I expect information for my and my husband's information to be removed from both sites. I've not had this kind of difficulty removing information from any other site.

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21329876
  
  I am rejecting this response because:  Date Sent: 2/27/2024 9:07:59 AM
  

  My husbands information is still on Unmask.com at the following link ****************************************************************************************************************

  I feel their response is also a bit disingenuous. My information has only been partially removed. While my name does not show up in the Unmask search, it does show that 4 people are found while only directly showing the information of 3. This is also true of my husband. If you look to the left of the screen of the search for *********************************, ************************* (maiden name) or ***************************, it shows cities in which we have lived. If you CLICK on that city it will bring you to another unmask page that asks a series of questions in order to further identify an individual. When it completes it's search it takes you to their sister site, www.*************** where the information is still available for purchase. I have opted out on both sites. The link to opt out says "Do not share or sell my information" However selling our is what they are still doing. I expect information for my and my husband's information to be removed from both sites. I've not had this kind of difficulty removing information from any other site.

  
  

  
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 03/05/2024

  Hello *********************************,
  
  This message is in reference to BBB Case #:21329876

  We have received and reviewed your complaint. We apologize for the inconvenience this may have caused.
  
  Your information has been removed from UnMask.com. If anyone searches your name on our website they would receive a "No results found" message as your information has already been removed and it is no longer accessible.
  
  Please be aware, that we are unable to edit or remove general addresses due to them being public information, However, we are able to opt-out individuals from showing up from those specific addresses. 
  
  In regards to you and your spouses information appearing on relatives' profiles, we aggregate our information from publicly available sources. If you would like those profiles to be opted out, please provide us with a screenshot of the report or the information below to remove the profile from our site.
  
  -First and Last Name
  
  -City and State
  
  -Age
  
  -Link to the profile
  
  We understand your concern about your personal information appearing on public listings. However, please be advised that we aggregate this information from publicly available sources. We recommend contacting those additional vendors to remove the desired information from their site. 

  We consider this complaint resolved. Should you have any further inquiries, please feel free to contact our Customer Support team via email at ********************************.
  
  Regards,
  Customer Support

   

  Customer Answer

  Date: 03/05/2024

   
  Complaint: 21329876
  
  I am rejecting this response because: The relationship between unmask.com and *************** I mentioned and showed screenshots of has been ignored. While mine and my husband's names do not directly appear in the search, if you look to the left per the screen shots I previously shared, it will show more results available than what you can directly see. Once my name is searched, it shows to the left how many are in each state. If you select ******** it only directly shows the results for 3 people but again, if you look to the left there are FIVE results. If you click on Hot Springs, it redirects you to their sister site, *************** where my information can be bought. Again, in both the unmask.com and *************** it says "do not share or sell my personal information" I have opted out of both yet unmask is still redirecting my name under my current and previous cities as well as my husband's to their sister site, *************** where it can be bought. This would be the selling part of their "do not share or sell" I am trying to still opt out of. Unmask is a redirection portal, pointing interested consumers toward ***********, their other website where they are still selling our information.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Theres separate profiles on this site for *************************************** and *****************************. Some of it can be seen here:***************************************************** do not want ANY of these profiles with the names *************************************** and *****************************. I do not want them on your site and I do not want my names anywhere on your site.Please REMOVE all profiles and all personal information including names for ******** and *****************************

  Business Response

  Date: 02/12/2024

  Hello ***************************************,
  
  This response is in reference to BBB Case #: 21265622.
  
  We have received and reviewed your complaint. We apologize for the inconvenience this may have caused.
  
  Your information has been removed from UnMask.com. If anyone searches your name on our website, they will receive a "No results found" message at the end of the loading process, as your information has already been removed and it is no longer accessible.
  
  In the link you have provided, we are redirecting you to an associated site, where we believe your data may still be found. If you do find your data, we recommend you submit an opt-out request from their website.
  
  Once your record is removed from our website, it may continue to appear on search engines such as ******** Bing, etc) until they re-index our site. We cannot control how quickly re-indexing takes place as we are not partnered with any external search engines. You can request the removal of outdated results by visiting the links below:
  
  Google: ************************************************
  Bing: ****************************************************
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team by emailing ************************************************************.
  
  Regards,
  Customer Support
  **********************