Complaints

This profile includes complaints for Walgreens Specialty Pharmacy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Walgreens Specialty Pharmacy has 8 locations, listed below.

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• 

  Walgreens Specialty Pharmacy

  7003 Presidents Dr Suite 260 Orlando, FL 32809

• 

  Walgreens Specialty Pharmacy

  10530 John W Elliott Dr Ste 100 Frisco, TX 75033-2014

• 

  Alliance Specialty Pharmacy

  130 Enterprise Dr Pittsburgh, PA 15275

• 

  Walgreens Specialty Pharmacy

  2901 Kinwest Pkwy Irving, TX 75063

• 

  Walgreens Specialty Pharmacy

  1009 N Sumter Blvd North Port, FL 34286

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an open balance with AllianceRX Walgreens that I pay bi-monthly on line. Four times I paid my bill on line the payment is posted on my credit card shows up on the AllianceRX site as a payment then the next day the payment is gone on the AllianceRX site. I call AllianceRX and it takes them two - three days to go back and post the payment. I am very upset and don't understand why my payments are not posting they way they should.. I also wonder how may people don't notice this and double pay????
  

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 5, 2022/11/01) */
  The patient contacted the Better Business Bureau regarding a billing statement for medication received from AllianceRx Walgreens Pharmacy.
  
  An AllianceRx Walgreens Pharmacy representative spoke with the patient regarding their concerns. The pharmacy was able to validate the amount paid and timing for updates on the web site. The pharmacy also provided a direct point of contact for future questions. This was a satisfactory resolution for the patient.
  
  AllianceRx Walgreens Pharmacy strives to provide exceptional service while ensuring our patients receive the medicine they need, to feel better and live well. Please know that we are committed to exceeding expectations with all future interactions. Our customer services department is available 24 hours a day 7 days a week at 1.877.627.6337.

• Initial Complaint

  Date:09/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My diabetic medication, Jordiance received a mail-order from AlianceRX. It suppose to be 90 days but I did not receive enough medication. I am trying to get it refiled but I have been getting run around by both BlueCross BlueShield and AlianceRX. AlianceRX open a ticket on 9/7/22, Ticket #********. I have less then 10 days medication left. I need help to resolve it ASAP please
  

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/10/04) */
  On 09/30/22 the consumer's insurance provided an early fill override and the order shipped on 09/30/22. This order was delivered to the consumer on 10/03/22. AllianceRx Walgreens Pharmacy strives to provide exceptional service and we are committed to exceeding expectations with all future interactions. Our customer services department is available 24 hours a day 7 days a week at 877-787-3047.

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My doctor sent in a prescription for 6 vials of the medication,Follistim. I was given a quote for the medicine of $2022.48 on July 14th. I paid the amount. I received my medications and realized they only sent me 3 vials of the medication. My receipt stated that I paid for a quantity of 6.I called them to explain I did not receive all of the medication that I paid for. They claimed that I was only to receive three vials and that the price I was quoted for was for only three. The representative that I spoke with was very condescending and claimed I was reading the receipt incorrectly. She said that the receipt only said a quantity of 3 When I asked her to view the copy of the receipt she told me the company no longer has it on file. They said they would not send me any more medication until I paid another $2022.48. When I referenced my quote, they told me that they only quoted me for half of my medication. This was not indicated in my quote and all of the other drugs that I was quoted for was for the total amount ordered by my doctor. After speaking to another representative she told me my doctor wrote the prescription wrong. My doctor called and spoke with the pharmacist and she confirmed that the prescription she sent in was for 6 vials. Everyday for 2 weeks I tried to get this resolved, I was transferred to logistics department. Candy was the representative, and she told me on recording that they quoted me the wrong amount. After threatening to file a complaint with BBB, I was put on hold. When she returned she said she was sorry for the mistake Alliance made and they would send me my remaining medication and were waiving the fee. 2 weeks later I was sent a bill for $2022.48. I called and referenced the fee waiver and she said there was no mention of this in the notes. They would not fill my new prescription unless this amount was paid. I would like a refund for the amount that I was told would be waived.
  

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 12, 2022/10/05) */
  The patient contacted the Better Business Bureau regarding his experience with AllianceRx Walgreens Pharmacy. Specifically, in reference to a charge for an order they placed with the pharmacy.
  
  AllianceRx Walgreens Pharmacy representative spoke with the patient regarding their concerns. After reviewing the patients account in detail, the pharmacy was able to settle the billing concern as requested. The patient expressed satisfaction with the resolution provided.
  
  AllianceRxWP strives to provide exceptional service while ensuring our patients receive the medicine they need, to feel better and live well. Please know that we are committed to exceeding expectations with all future interactions. Our customer services department is available 24 hours a day 7 days a week at 1.877.627.6337.

• Initial Complaint

  Date:08/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alliance Rx is withholding my drug (Entyvio) that is used to treat my Crohn's disease. I receive these infusions every 8 weeks. I am currently almost two weeks late, because of a back balance of $2000. Alliance only billed my primary insurance. After calling multiple times to make sure they're also billing my secondary insurance (******** part B), for the last two weeks they have been giving me the runaround.Told me they didn't have my ******** information. So I gave it to them. They told me it's billed as a prescription, so I gave them my part D (***** ********) information. Then they told me they're not contracted with *****. So I contacted ********, which assured me my medicine is covered as medical part B not prescription, but Alliance still has not sent them the claim. Alliance is now telling me they submitted it to ********, but it was denied saying the reasoning is because I had no coverage at date of service. I told alliance, I have been enrolled in ******** since Oct 2010, and that I absolutely was covered during DOS. I gave them the number to call ******** themselves, but they told me to call. This is after two weeks of excuses. I keep getting phone calls that they're reaching out to my dr to release my med, but a day or two goes by and my dr says they never call. When I contact alliance, they change it around saying my dr needs to call them. So my dr calls them, but alliance tells them the back balance must be paid before they can release my Entyvio, that it's patient responsibility and they won't bill ********. It has been a back and forth nightmare. My health depends on this infusion. The longer I go without it, the longer it will take me to get back on track! And being on disability, I most certainly do not have $2000!!!
  

  Business Response

  Date: 09/16/2022

  Business Response /* (1000, 5, 2022/08/29) */
  The patient contacted the Better Business Bureau regarding a billing concern for a medication processed by Alliance Rx Walgreens Pharmacy.
  
  AllianceRx Walgreens Pharmacy representative spoke with the patient regarding their concerns. The pharmacy is currently working with the patient and health plan to have their order processed with the active coverage. This information was shared with the patient and the pharmacy will be following up with them once we receive a response from the health plan.
  
  AllianceRx Walgreens Pharmacy strives to provide exceptional service while ensuring our patients receive the medicine they need, to feel better and live well. Please know that we are committed to exceeding expectations with all future interactions. Our customer services department is available 24 hours a day 7 days a week at 1.877.627.6337.

• Initial Complaint

  Date:07/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have called multiple times to try to talk to someone never get through always long hold times more than an hour and a half to try to get to live rep to try to give consent so they can call drs office to schedule a delivery for speciality medication. Called Monday evening at 516 pm pst time and spoke to live rep during after hours, who took my consent over the phone and said they would call drs office over the phone. However when drs office called today on Wednesday July 13th they claim to have no call from me on Monday July 11th. I have proof of the times I've called Alliance Rx and the wait times and the call with the rep from July 11th at 5:16 in my call history.
  

  Business Response

  Date: 09/08/2022

  Business Response /* (1000, 8, 2022/08/05) */
  The patient contacted the Better Business Bureau regarding his experience with AllianceRx Walgreens Pharmacy. Specifically, in reference to challenges when calling our toll free number.
  
  AllianceRx Walgreens Pharmacy representative spoke with the patient regarding his concerns. After research, the pharmacy was able to identify the issue and provide a resolution to ensure future interactions are to the members satisfaction.
  
  AllianceRxWP strives to provide exceptional service while ensuring our patients receive the medicine they need, to feel better and live well. Please know that we are committed to exceeding expectations with all future interactions. Our customer services department is available 24 hours a day 7 days a week at 1.877.627.6337.
  
  
  Consumer Response /* (3000, 10, 2022/08/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  First off I'm not a male I'm a female and I never spoke to Anyone from the company regarding this concern. Not sure who they spoke to regarding this but it definitely was not me.
  
  
  Business Response /* (4000, 12, 2022/08/18) */
  AllianceRx Walgreens Pharmacy has been in contact with the member.
  
  The are ongoing discussions and continued monitoring of the account to ensure the member receives a satisfactory resolution.